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Reviews of Novotel Melbourne Glen Waverley

4.5 out of 5
Novotel Melbourne Glen Waverley
285 Springvale Road, Glen Waverley, VIC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 579 out of 1002 reviews" "
Rating 8 - Good. 316 out of 1002 reviews" "
Rating 6 - Okay. 73 out of 1002 reviews" "
Rating 4 - Poor. 21 out of 1002 reviews" "
Rating 2 - Terrible. 13 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Hong Ying Maggie

Liked: Staff & service, property conditions & facilities
Too far away from city and other attraction areas. The train station is old and not modernized, no undercover paveway walking from hotel to train station.
Stayed 5 nights in Mar 2024
Response from Ashan on 21 Mar 2024
Dear Hong,Thank you for sharing your feedback with us. We appreciate your insights, as they help us continually improve our services.We apologize if the distance from the city center did not meet your expectations. We recommend exploring our convenient transportation options, including taxis and rideshare services, which can swiftly connect you to the heart of the city.Thank you for choosing Novotel, and we hope to welcome you back soon.Sincerely,Ashan AbeykoonGeneral Manager

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facilities. Nearby eateries and shopping and entertainment. Breakfast was average
Stayed 1 night in Feb 2024
Response from Ashan on 2 Apr 2024
Dear Stacey,Thank you for choosing Novotel for your recent stay, and for taking the time to share your feedback. We appreciate your positive comments about our nice facilities, as well as the convenience of being close to eateries and shopping. Our central location is indeed a highlight for many of our guests.We apologize that your breakfast experience did not meet your expectations. Rest assured, we take your feedback seriously, and our team is actively reviewing our breakfast offerings to ensure an improved experience for all our guests.We hope to have the opportunity to welcome you back to Novotel in the future, where we aim to exceed your expectations once again.Sincerely,Ashan AbeykoonGeneral Manager

8/10 Good

Robby

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was tidy and room service menu was reasonable and high quality.
Stayed 3 nights in Jan 2024
Response from Ashan on 2 Feb 2024
Dear Robby,Thank you for your review. We are delighted to hear that you found your room tidy and the room service menu reasonable and of high quality. We take pride in providing our guests with the best possible experience and we are glad that we were able to meet your expectations. We hope to have the pleasure of welcoming you back soon. If you have any further feedback or concerns, please do not hesitate to contact us. Regards,Ashan AbeykoonGeneral Manager

10/10 Excellent

Vahe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star safe
Stayed 4 nights in Dec 2023
Response from Ashan Abeykoon General Manager on 1 Feb 2024
Dear Vahe, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ashan Abeykoon General Manager on 1 Feb 2024
Dear Daniel, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Ashan on 8 Jan 2024
Dear Tim,We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ashan AbeykoonGeneral Manager

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ashan on 8 Jan 2024
Dear Warren,We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ashan AbeykoonGeneral Manager

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet in rooms, close to food and shopping all walking distance
Stayed 1 night in Dec 2023
Response from Ashan Abeykoon, General Manager on 6 Dec 2023
Dear Adam,Thank you very much for your positive review from your recent stay here at Novotel Melbourne Glen Waverley.We are pleased to hear you enjoyed our hotels location and that you had a comfortable stay.We look forward to welcoming you back again soon.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Mannoj Arora Guest Service Manager on 5 Dec 2023
Dear David,Thank you for your time to provide a feedback.We look forward to welcome you in near future.Warm regards,

10/10 Excellent

Wendy

Liked: Cleanliness, amenities
Wonderful place to stay Good shopping area Close to station for transport
Stayed 2 nights in Nov 2023
Response from Ashan on 28 Nov 2023
Dear Wendy, Thank you for taking the time to share your positive experience at Novotel Melbourne Glen Waverley. We're delighted to hear that you enjoyed our fantastic location. Your feedback is greatly appreciated and look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Ashan AbeykoonGeneral Manager

8/10 Good

Vinesh

Travelled with family and small children
Liked: Cleanliness, staff & service
Nice hotel in Glen Waverley bit annoying you have to pay extra for parking and the shower half door is terrible
Stayed 2 nights in Nov 2023
Response from Abbee Barr - Guest Service Manager on 20 Nov 2023
Dear Vinesh,Thank you for your feedback regarding your recent stay with us here at Novotel Melbourne Glen Waverley. We're truly sorry to hear about the concerns you've raised. We appreciate your feedback regarding the shower and will pass this comment along.Please note we did try to contact you during your stay to discuss your previous review. If there is any issues please feel free to contact our friendly reception team during your stay so we can help to make your stay as comfortable as possible whilst still in house with us.We would love the opportunity to have you and your family stay with us again.Sincerely,

8/10 Good

Fraidoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Ashan Abeykoon, General Manager on 5 Nov 2023
Dear Fraidoon,Thank you for your review regarding your recent stay here at Novotel Melbourne Glen Waverley.Please let us know if you have any further feedback.Thank you again and we look forward to welcoming you back.Sincerely

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Ashan Abeykoon- General Manager on 24 Oct 2023
Dear Andre,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.

10/10 Excellent

Alisha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely yet again! Thanks.
Stayed 1 night in Oct 2023
Response from Ashan Abeykoon on 23 Oct 2023
Dear Alisha,We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ashan AbeykoonGeneral Manager

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly welcoming staff nice and private and had a nice swim in the pool
Stayed 1 night in Sep 2023
Response from Mannoj Arora Guest Service Manager on 8 Oct 2023
Dear Suzanne,Thank you for taking the time to share your positive experience at Novotel Melbourne Glen Waverley. We're delighted to hear that you enjoyed our pool facility and found our staff nice and friendly. Your feedback is greatly appreciated and will be shared with our team. We're committed to ensuring that every guest's visit is exceptional, and we look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Mannoj AroraGuest Service Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel came highly recommended and did not disappoint. Brilliant breakfast options and staff were fabulous. Will be back.
Stayed 2 nights in Sep 2023
Response from Mannoj Arora Guest Service Manager on 16 Sept 2023
Dear Robert, Thank you for taking the time to tell us about your recent visit to the Novotel Melbourne Glen Waverley. I am glad to hear you found breakfast offering brilliant and staff fabulous. Thank you for this excellent feedback.Thank you again for sharing your experience Robert and we hope to welcome you back in the near future. Sincerely,

10/10 Excellent

Rohan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for families
Stayed 1 night in Aug 2023
Response from Abbee Barr - Guest Service Manager on 2 Sept 2023
Dear Rohan,Thank you for your feedback regarding your recent stay here with us at Novotel Melbourne Glen Waverley.I am pleased to hear you found our hotels location a convenient option for you and your family.Thank you again and we look forward to welcoming you back again in the near future.

10/10 Excellent

Beng Khoon

Stayed 7 nights in Jul 2023
Response from Abbee Barr - Guest Service Manager on 10 Aug 2023
Dear Beng Khoon,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Abbee Barr - Guest Service Manager on 23 Jun 2023
Dear Angela,Thank you for taking the time to provide feedback from your recent stay with us here at Novotel Melbourne Glen Waverley.We look forward to welcoming you back again soon!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Novotel Melbourne Glen Waverley on 17 Jun 2023
Thank you for providing your feedback from your recent stay with us here at Novotel Melbourne Glen Waverley.Thank you for such an encouraging score, we look forward to welcoming you back again in the near future.

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, room comfort
Stayed 6 nights in Jun 2023
Response from Novotel Melbourne Glen Waverley on 17 Jun 2023
Thank you Michelle for your encouraging score.We look forward to welcoming you back!

10/10 Excellent

Aarron

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good
Stayed 1 night in Jun 2023
Response from Novotel Melbourne Glen Waverley on 5 Jun 2023
Dear Aarron,Thank you for your feedback!We look forward to welcoming you back again in the near future.

4/10 Poor

Nicholas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected
Pretty run down and needs a good clean
Stayed 1 night in May 2023
Response from Novotel Melbourne Glen Waverley on 5 Jun 2023
Dear Nicholas,Thank you for your feedback.We will pass this onto management and we appreciate you sharing your concerns.

10/10 Excellent

Deanna, LAVINGTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Mannoj Arora Guest Service Manager on 10 Jun 2023
Dear Deanna,We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Narinder

Stayed 1 night in Apr 2023
Response from Mannoj Arora Guest Service Manager on 18 May 2023
Dear Narinder,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased that you enjoyed your overall experience with us and trust you were able to have a relaxing visit.Thank you again for sharing your thoughts and we hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Sincerely,

6/10 Okay

Suzanne

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Staff did not want to issue me a receipt and told me to ask wotif to get one. First time to encounter that!
Stayed 2 nights in Apr 2023
Response from Novotel Melbourne Glen Waverley on 24 Apr 2023
Dear Suzanne,Thank you for providing feedback from your recent stay here with us at Novotel Melbourne Glen Waverley.Unfortunately when payment is not made directly with the hotel, the receipts are not issued by us.However, we appreciate your feedback.Thank you again.Sincerely,

10/10 Excellent

Ray

Stayed 1 night in Apr 2023
Response from Novotel Melbourne Glen Waverley on 22 Apr 2023
Thank you Ray for providing feedback from your recent stay with us.We appreciate your feedback and look forward to welcoming you back again in the near future.

2/10 Terrible

John

Stayed 1 night in Apr 2023
Response from Novotel Melbourne Glen Waverley on 11 May 2023
Thank you for providing feedback.We are sorry to hear your experience did not meet your expectations.We hope you will give us the chance to better serve you in the future.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stop before hospital admission
Modern amenities and close to endless restaurants, shopping and entertainment. We stayed in a standard room with 2 doubles and we were happy with the comfort and cleanliness. The bathroom could do with a lick of paint and bit of a modernisation but it did the job. Definitely stay again now we know how well located the hotel is and the staff are very friendly.
Stayed 1 night in Apr 2023
Response from Mannoj Arora- Guest Services Manager on 19 Apr 2023
Dear Scott,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.Sincerely,

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a great view, was spacious with a comfy window seat and nice soft carpet! Nice a quiet and clean, and the bath was a great bonus!
Stayed 1 night in Apr 2023
Response from Novotel Melbourne Glen Waverley on 16 Apr 2023
Dear Miriam,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.

8/10 Good

Mary

Stayed 2 nights in Apr 2023
Response from Mannoj Arora- Guest Services Manager on 5 May 2023
Dear Mary,Thank you for taking the time to share your feedback.We highly appreciate it.Sincerely

2/10 Terrible

Eliz

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed 7 days The aircon not working and internet not working I give them very bad feedback on google.
Stayed 7 nights in Apr 2023
Response from Novotel Melbourne Glen Waverley on 12 Apr 2023
Dear Eliz,Thank you for providing your feedback.

8/10 Good

Cherrymae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Mannoj Arora Guest Service Manager on 2 May 2023
Dear Cherrymae,Thank you for your stay with us and feedback.We appreciate your taking the time.Sincerely

10/10 Excellent

Kumud

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff excellent specially the manager and Mark. Food was absolutely delicious!
Stayed 3 nights in Mar 2023
Response from Mannoj Arora Guest Service Manager on 4 Apr 2023
Dear Kumud,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.Sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Great location. Friendly staff. Clean and spacious room.
Stayed 1 night in Mar 2023
Response from Novotel Melbourne Glen Waverley on 24 Mar 2023
Dear Michael,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and felt welcomed by our friendly staff. This undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Novotel Melbourne Glen Waverley on 18 Mar 2023
Thank you very much for such an encouraging score!

8/10 Good

Karen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given 5 door/carpark keys that didn't work over our 4 days
Stayed 4 nights in Feb 2023
Response from Mannoj Arora- Guest Services Manager on 9 Mar 2023
Dear Karen,Thank you for taking the time to provide your feedback. I would like to apologize that the keys did not work as intended.We look forward to welcoming you in near future.Regards,r

6/10 Okay

Jo

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The breakfast has very limited healthy options and the coffee was cold twice.
Stayed 1 night in Mar 2023
Response from Mannoj Arora- Guest Services Manager on 9 Mar 2023
Thanks for staying with us. We appreciate your feedback!I will share it with our team.Kind regards,

8/10 Good

Tracey

Liked: Staff & service, amenities, property conditions & facilities
Only down fall for me was housekeeping walking straight in our room without any notice. Thankfully we were just sitting around relaxing. Other than that it was a great place to stay and we’ll definitely return in the future
Stayed 2 nights in Mar 2023
Response from Mannoj Arora- Guest Services Manager on 9 Mar 2023
Thanks for staying with us. We appreciate your feedback!I will share it with our team. Please accept my sincere apologies for any inconvenience.Warm regards,

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Novotel Melbourne Glen Waverley on 24 Mar 2023
Dear Karen,Thank you very much for your feedback regarding your recent stay with us here at Novotel Melbourne Glen Waverley.We look forward to welcoming you back again in the near future.

10/10 Excellent

Carene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Overall is excellent, location and service are great. Regarding the WiFi, it is slow when we have to connect overseas website.
Stayed 10 nights in Feb 2023
Response from Abbee Barr - Guest Service Manager on 2 Mar 2023
Dear Carene,Thank you very much for your feedback.We are thrilled to hear you had an enjoyable stay and found our location a convenient option for you.I will share your comments with our team and pass along your feedback regarding the WIFI.Warm Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Meh
The air conditioning was useless, as was the fridge slightly cooler than room temperature. Parking was easy, TV was average, but the bathtub made it worthwhile
Stayed 1 night in Feb 2023
Response from Novotel Glen Waverley on 22 Feb 2023
Thank you for your feedback

10/10 Excellent

Alvin

Stayed 1 night in Jan 2023
Response from Abbee Barr - Guest Service Manager on 29 Jan 2023
Dear Alvin,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.

8/10 Good

Melissa

Stayed 1 night in Jan 2023
Response from Abbee Barr - Guest Service Manager on 23 Jan 2023
Dear Melissa,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.

10/10 Excellent

PATRICIA, Bayswater

2/10 Terrible

Anisur

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Abbee Barr - Guest Service Manager on 29 Dec 2022
I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley. I do hope you enjoyed your overall visit with us, however I am saddened to see that we did not seem to make it a wonderful experience for you. I do hope you will visit us again in the near future as I am confident our team will work hard to provide you with a comfortable and memorable stay. Thank you again for sharing your experience

10/10 Excellent

Gary

Stayed 1 night in Dec 2022
Response from Abbee Barr - Guest Service Manager on 29 Dec 2022
Dear Gary,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Comfortable
Stayed 1 night in Dec 2022
Response from Abbee Barr on 23 Dec 2022
I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and had a comfortable stay. It is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience. Sincerely, Abbee Barr Guest Service Manager

10/10 Excellent

Lorraine

Stayed 1 night in Dec 2022
Response from Abbee Barr on 11 Dec 2022
I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.Sincerely,Abbee BarrGuest Service Manager