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Reviews of InterContinental Heilong Lake, an IHG Hotel

4.5 out of 5
InterContinental Heilong Lake, an IHG Hotel
No. 1 Xi Hu Avenue, Si Hai Community, Meishan, Sichuan

Reviews

8.2

Very good

Rating 10 - Excellent. 7 out of 15 reviews" "
Rating 8 - Good. 3 out of 15 reviews" "
Rating 6 - Okay. 4 out of 15 reviews" "
Rating 4 - Poor. 1 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Shell, Pasadena, CA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff needs more training
Both my husband and I are their ambassador members. We are dissapointed with how they treated their value customers. We had to call the front desk to get the same treatment for the two rooms we reserved (e.g. fresh fruit). The bar's staff were very dissapointing. We were told that their club room was not ready to be used and we had to use the lobby's bar after the front desk manager taking us there. The staff treatred us as if we were taking advantage but actually we had to pay the ambassador membership. The staff were rude. Apart from that, the hotel's pool was managed by other company. We can only used it once each day. The breakfast and lunch buffet have little varieties to choose. Very dissapointed with this Intercontinental hotel.

10/10 Excellent

GUOHUA

Stayed 2 nights in May 2023

10/10 Excellent

LEI

Stayed 1 night in Nov 2022

10/10 Excellent

Yan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

JunSub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

8/10 Good

Ziyue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

HYUN CHUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

CHAOJUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
满意的玩水体验
小朋友玩得很开心，酒店硬件设施一流，服务需要跟上，接待能力不足。中餐厅物美价廉。还会再去。
Stayed 1 night in Aug 2018
Response from Tina on 15 Aug 2018
尊敬的宾客，感谢您选择黑龙滩长岛天堂洲际酒店，我们很高兴你在酒店度过了愉快的亲子时光！您的好评是我们前行的动力，酒店将不断提高服务质量，带给您更多惊喜体验。再次感谢您对黑龙滩长岛天堂洲际酒店的厚爱，我们期待着您的再次光临！ Tina Tian 网络互动及宾客关系团队

6/10 Okay

JIANHONG

Liked: Staff & service, property conditions & facilities, room comfort
酒店外围环境还可以，停车位太少，房间洗漱台有明显水渍，房间反锁的锁是坏的，感觉一般般不值那个价格，到了夏天还一房难求
Stayed 1 night in Jul 2018

10/10 Excellent

chih kuei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
游泳池設計良好, 只是水有點臭
Stayed 2 nights in Jun 2018

4/10 Poor

HAIXIN

Disliked: Staff & service
住过全球最差的五星酒店
非常差 员工明显缺乏培训 面对众多客户要房间的要求 永远只会说一句还在打扫 客户已经失控的情况下 居然还一味死撑 不叫经理出来 早餐也是非常差 吃过最差的五星酒店早餐 有烤肠居然没有番茄酱 问到任何问题员工只会回答一句 抱歉因为客人太多 完全不知如何应对客人的提问
Response from Tina on 9 May 2018
尊敬的宾客， 感谢您选择入住黑龙滩长岛天堂洲际酒店并在百忙之中抽出时间与我们分享您的入住体验。您的反馈对我们十分重要，我们一直致力于为顾客提供高性价比的入住体验，很抱歉此次入住未能给您带来完美的入住体验，我们已经在管理层分享了您的反馈，管理层十分重视，酒店相关部门会加强管理和培训，再次感谢您对我们的点评。诚挚欢迎您下次入住见证我们的改善和提升。Tina Tian 网络互动及宾客关系团队

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
自来水永远都是黄黄的，不知道为什么。中午入住时要求加婴儿床，晚上十点过才送来，中途还打电话催过。要求送薄被，礼宾说没有了，可以送被套，最后送来的是床单，哭笑不得。。。 西餐厅千万别去吃，同档次酒店自助餐中最差的没有之一，海鲜特别不新鲜，八爪鱼都没解冻。。。只有两种例汤，一种白粥，热菜好多都是凉的，就这样还经常供应不上，体验感非常 差。租用自行车价格比较合理，适合亲子游
Response from Tina on 9 May 2018
尊敬的宾客， 感谢您入住黑龙滩长岛天堂洲际酒店，并花时间点评我们的服务。很遗憾我们这次的服务未能达到您的期望。酒店的全体员工一直致力于为客人提供高水准的服务，用贴心行动让客人感受到服务的温暖。您提到的关于服务细节以及自助餐用餐的体验，我们已经反馈至酒店管理层，管理层十分重视，客房部和餐饮部定会加强培训与管理，我们期待再次为您奉上更为愉悦的入住体验，再次向您的惠顾与建议致谢！ Tina Tian 网络互动及宾客关系团队

6/10 Okay

DAWEI

Liked: Cleanliness, staff & service
酒店有电玩，有非酒店客人，酒店条件一般，泳池比较好玩

8/10 Good

XUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
交通方便 适合度假
总体还是非常不错的。星级标准、服务到位，当场办理会员后，前台送了欢迎饮料和水果，以及儿童早餐券。泳池和温泉区非常大，可以无限次使用。酒店的点心、小吃、果汁以及顺兴鱼庄，价格都比较合理，不算高得离谱。免费提供的卡通服让孩子非常开心。需要改进的是娱乐设施还不够丰富，除了游泳骑自行车，就没别的可玩了

8/10 Good

xuefeng, 成都

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
给个3.8分吧
总体不错，餐厅接待能力不足，上菜慢，菜品价格高点也可以接受，但分量小就说不过去了，分量多点能增加多少成本?省钱省的不是地方。 五星的硬件，四星的服务，三星的管理思维