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InterContinental Heilong Lake by IHG

4.5 star property
Lakeside tranquility combines wellness and adventure at this retreat where guests can enjoy scenic views, participate in ecotours, or relax by multiple pools

Choose dates to view prices

InterContinental Heilong Lake offers stunning lake views and premium amenities. Rejuvenate with a body scrub or massage at the spa, dine at five restaurants for breakfast or dinner, and stay active with hiking and biking. Relax at the seasonal outdoor pool or indoor pool.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
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  • Pool
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9.4 out of 10, Exceptional, 13 reviews
The price is RM244
RM284 total
includes taxes & fees
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Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CNY 500, per accommodation, per night, plus a deposit of CNY 2000 per night

1 total pets

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are available for CNY 460.0 per night.

Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 2000.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CNY 158 for adults and from CNY 79 for children
  • Pet deposit: CNY 2000 per night
  • Pet fee: CNY 500 per accommodation, per night
  • Rollaway bed fee: CNY 460.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does InterContinental Heilong Lake by IHG have a pool?

Yes, this property has an indoor pool, a seasonal outdoor pool and a children's pool.

Is InterContinental Heilong Lake by IHG pet-friendly?

Yes, this property allows pets (limit 1 total). There's a deposit of CNY 2000 per night and a fee of CNY 500 per accommodation, per night. Some restrictions may apply, so please contact the property for more details.

How much is parking at InterContinental Heilong Lake by IHG?

Self-parking is free at this property.

What time is check-in at InterContinental Heilong Lake by IHG?

Check-in start time: 2 PM; check-in end time: anytime.

What time is check-out at InterContinental Heilong Lake by IHG?

Checkout is at noon.

Where is InterContinental Heilong Lake by IHG located?

Situated on a lake, this luxury hotel is 7.5 mi (12.1 km) from Kuixing Court and 7.7 mi (12.4 km) from Kuixing Pavillion of Mt. Meishan. Former Residence of Suxun,Sushi,Suzhe and Pengzu Mountain are also within 25 miles (40 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very good

8.8

Cleanliness

7.6

Location

8.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 7 out of 15 reviews
Rating 8 - Good. 3 out of 15 reviews
Rating 6 - Okay. 4 out of 15 reviews
Rating 4 - Poor. 1 out of 15 reviews
Rating 2 - Terrible. 0 out of 15 reviews

Reviews

Verified

10/10 Excellent

CHAOJUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

满意的玩水体验

小朋友玩得很开心，酒店硬件设施一流，服务需要跟上，接待能力不足。中餐厅物美价廉。还会再去。
Stayed 1 night in Aug 2018
Verified

6/10 Okay

JIANHONG

Liked: Staff & service, property conditions & facilities, room comfort
酒店外围环境还可以，停车位太少，房间洗漱台有明显水渍，房间反锁的锁是坏的，感觉一般般不值那个价格，到了夏天还一房难求
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

chih kuei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
游泳池設計良好, 只是水有點臭
Stayed 2 nights in Jun 2018
Verified

4/10 Poor

HAIXIN

Disliked: Staff & service

住过全球最差的五星酒店

非常差 员工明显缺乏培训 面对众多客户要房间的要求 永远只会说一句还在打扫 客户已经失控的情况下 居然还一味死撑 不叫经理出来 早餐也是非常差 吃过最差的五星酒店早餐 有烤肠居然没有番茄酱 问到任何问题员工只会回答一句 抱歉因为客人太多 完全不知如何应对客人的提问
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
自来水永远都是黄黄的，不知道为什么。中午入住时要求加婴儿床，晚上十点过才送来，中途还打电话催过。要求送薄被，礼宾说没有了，可以送被套，最后送来的是床单，哭笑不得。。。 西餐厅千万别去吃，同档次酒店自助餐中最差的没有之一，海鲜特别不新鲜，八爪鱼都没解冻。。。只有两种例汤，一种白粥，热菜好多都是凉的，就这样还经常供应不上，体验感非常 差。租用自行车价格比较合理，适合亲子游
Verified

6/10 Okay

DAWEI

Liked: Cleanliness, staff & service
酒店有电玩，有非酒店客人，酒店条件一般，泳池比较好玩
Verified

8/10 Good

XUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

交通方便 适合度假

总体还是非常不错的。星级标准、服务到位，当场办理会员后，前台送了欢迎饮料和水果，以及儿童早餐券。泳池和温泉区非常大，可以无限次使用。酒店的点心、小吃、果汁以及顺兴鱼庄，价格都比较合理，不算高得离谱。免费提供的卡通服让孩子非常开心。需要改进的是娱乐设施还不够丰富，除了游泳骑自行车，就没别的可玩了
Verified

6/10 Okay

Shell

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Staff needs more training

Both my husband and I are their ambassador members. We are dissapointed with how they treated their value customers. We had to call the front desk to get the same treatment for the two rooms we reserved (e.g. fresh fruit). The bar's staff were very dissapointing. We were told that their club room was not ready to be used and we had to use the lobby's bar after the front desk manager taking us there. The staff treatred us as if we were taking advantage but actually we had to pay the ambassador membership. The staff were rude. Apart from that, the hotel's pool was managed by other company. We can only used it once each day. The breakfast and lunch buffet have little varieties to choose. Very dissapointed with this Intercontinental hotel.
Verified

8/10 Good

xuefeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

给个3.8分吧

总体不错，餐厅接待能力不足，上菜慢，菜品价格高点也可以接受，但分量小就说不过去了，分量多点能增加多少成本?省钱省的不是地方。 五星的硬件，四星的服务，三星的管理思维
Verified

10/10 Excellent

GUOHUA

Stayed 2 nights in May 2023
Verified

10/10 Excellent

LEI

Stayed 1 night in Nov 2022
Verified

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

JunSub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Verified

8/10 Good

Ziyue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

HYUN CHUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019