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Reviews of Novotel Medellín El Tesoro

4.5 out of 5
Novotel Medellín El Tesoro
Cra 25a # 1 a sur 45, Medellín, Antioquia

Reviews

9.0

Wonderful

Rating 10 - Excellent. 709 out of 1004 reviews" "
Rating 8 - Good. 156 out of 1004 reviews" "
Rating 6 - Okay. 57 out of 1004 reviews" "
Rating 4 - Poor. 36 out of 1004 reviews" "
Rating 2 - Terrible. 46 out of 1004 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Andrever Giraldo, Gerente de turno on 1 May 2024
Dear Nathan,We thank you very much for answering our survey, your opinion is very important to us, it helps us evaluate ourselves and continue improving every day, we hope to see you soon.Regards,

10/10 Excellent

Tamieka N, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service and great breakfast.
Stayed 4 nights in Apr 2024
Response from Sara Suaza VIP Concierge on 29 Apr 2024
Dear TamiekaWe hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day

10/10 Excellent

Margarita

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
El lugar está espectacular y la localización también! Súper seguro y todo accesible. Highly recommended!
Stayed 5 nights in Apr 2024
Response from Sara Suaza VIP Concierge on 29 Apr 2024
Estimada MargaritaEsperamos que se encuentre muy bien. Queremos agradecerle por haberse tomado el tiempo de responder a esta encuesta. Para nosotros, su opinión es muy importante, pues nos motiva a ser siempre mejores en nuestro servicio. Esperamos que regrese pronto a nuestras instalaciones. Que tenga un feliz día.

10/10 Excellent

Melinae

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient
Stayed 4 nights in Apr 2024
Response from Sara Suaza VIP Concierge on 23 Apr 2024
Dear MelinaeWe hope you are fine. We want to thank you for taking you time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon to our hotel. Have a nice day.

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Sara Suaza VIP Concierge on 23 Apr 2024
Dear John We hope you are fine. We want to thank you for taking you time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon to our hotel. Have a nice day.

10/10 Excellent

Christy, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was excellent in my opinion. The staff was super nice, i was felt completely safe, and they were always so helpful with everything. This will definitely be the place i stay the next time i visit.
Stayed 3 nights in Feb 2024
Response from Andrever Giraldo, Gerente de turno on 22 Apr 2024
Dear Christy, We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your comments with our team, we hope to see you soon.Regards,

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean. The staff was always helpful and available. It was very nice that it was right next to the mall. Definitely a safe location.
Stayed 3 nights in Apr 2024
Response from Sara Suaza VIP Concierge on 21 Apr 2024
Dear KimberlyWe want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon to our hotel. Have a nice day.

10/10 Excellent

Ghislaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just AMAZING!
Stayed 3 nights in Apr 2024
Response from Sara Suaza VIP Concierge on 21 Apr 2024
Dear Ghislaine We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon to our hotel. Have a nice day.

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service
Novotel El Tesoro was very centrally located and has direct access to a great shopping mall. The dining options and the views from all areas are spectacular. The hotel's cleanliness is kept up very well and the hotel staff are nice and curtious. The spa experience was great and they gave me exactly what in asked for at affordable prices. The one thing I have to say is that the pool area is under construction and is being remodeled. Access to the pool is still allowed, but there is also no direct access to a poolside lounge area.
Stayed 7 nights in Apr 2024
Response from Sara Suaza VIP Concierge on 19 Apr 2024
Dear AlexisWe hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it helps us to evaluate ourselves and it also motivates us to be always better at our service. We hope you come back soon to our hotel. Have a nice day.

10/10 Excellent

Zulay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very safe since I was traveling alone and the room was super clean!
Stayed 1 night in Apr 2024
Response from Andrever Giraldo, Gerente de turno on 18 Apr 2024
Dear Zulay,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, we will share your comments with our team, we hope to see you soon.Regards,

10/10 Excellent

Liliana, Middletown

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Sara Suaza VIP Concierge on 18 Apr 2024
Dear Liliana We hopr you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon to our hotel. Have a nice day.

8/10 Good

JIWAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the location you cant ask for better
Stayed 1 night in Apr 2024
Response from Andrever Giraldo, Gerente de turno on 16 Apr 2024
Dear Jiwan,We thank you very much for answering our survey, your opinion is very important to us, it helps us to continue improving every day, we hope to see you soon.Regards,

10/10 Excellent

Carlos, Plantation

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is attached to a premier shopping Mall. El Tesoro. Lots of high end shopping and good restaurants. It does get a little crowded on weekend nights. The other city landmarks are about a 30 minute cab right through the city and with traffic. Otherwise like most other reviews of Medellin the city is marvelous. The hotel is great
Stayed 4 nights in Apr 2024
Response from Sara Suaza VIP Concierge on 16 Apr 2024
Dear CarlosWe hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon to our hotel to keep enjoying it. Have a nice day.

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ataff at this property is beyond excellence. Fromt Dssk bars se urity housekkeping and restaurant staff are super and service beyond expectations. I will make this place my home away from home. Thanks
Stayed 5 nights in Apr 2024
Response from Andrever Giraldo, Gerente de turno on 13 Apr 2024
Dear George,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your comments with our team, we hope to see you soon.Regards,

2/10 Terrible

Sydney, Cedar Hill

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Andrever Giraldo, Gerente de turno on 14 Apr 2024
Dear Syndey, We thank you very much for answering our survey, your opinion is very important to us, it helps us to continue improving every day, we hope to see you soon.Regards,

10/10 Excellent

Jorge, MIAMI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience, professional and courteous service. Amazing breakfasts buffet with amazing choices to stodgy any taste or diet.
Stayed 7 nights in Apr 2024
Response from Andrever Giraldo, Gerente de turno on 11 Apr 2024
Dear Jorge,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your comments with our team. we wait for you soon.Regards,

10/10 Excellent

Christian, Davenport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Sara Suaza VIP Concierge on 12 Apr 2024
Estimado ChristianEsperamos que se encuentre muy bien. Queremos agradecerle por haberse tomado el tiempo de responder a esta encuesta. Para nosotros, su opinión es muy importante, pues nos motiva a ser siempre mejores. Esperamos que regrese pronto a nuestras instalaciones. Que tenga un excelente día.

4/10 Poor

kelvin

Disliked: Cleanliness
Stayed 6 nights in Apr 2024
Response from Andrever Giraldo, Gerente de turno on 10 Apr 2024
Dear Kelvin,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, we hope to see you soon.Regards,

6/10 Okay

David, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No coffee machine in the rooms
Stayed 4 nights in Apr 2024
Response from Andrever Giraldo, Gerente de turno on 10 Apr 2024
Dear David,We thank you very much for answering our survey, your opinion is very important to us, it helps us to continue improving every day, we will take your recommendations into account, we hope to see you soon.Regards,

2/10 Terrible

Trey

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This property was terrible, they charged me additional charges and did not explain what the charges were. And they charge you a checking in fee which is unheard of, just be careful if you’re an American because they will try and finesse you.
Stayed 4 nights in Apr 2024
Response from Andrever Giraldo, Gerente de turno on 10 Apr 2024
Dear Trey,We thank you very much for answering our survey, your opinion is very important to us, it helps us to continue improving every day, we will take your recommendations into account, we hope to see you soon.Regards,

2/10 Terrible

Kevin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have hidden fees and security always watching you for no reason
Stayed 4 nights in Apr 2024
Response from Sara Suaza VIP Concierge on 8 Apr 2024
Dear KevinWe hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important, since it helps us to evaluate our service. We are sorry that your experience did not meet your expectations. However, we would like to clarify that we have not hidden fees. That is something clear through our government that if a guest does not have a package included, for example the breakfast, the guest will have to pay for the VAT (19%) of the stay. On the other hand, security guys are always taking care of us and our guests, that is why they are always watching everything. We do not want you to take this personal. We hope you give us another opportunity to serve you in the future. Come back soon. Have a nice day.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 15 nights in Mar 2024
Response from Andrever Giraldo, Gerente de turno on 6 Apr 2024
Dear Sarah,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day. we wait for you soon.Regards,

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very good hotel in Medellin. I will be to back
Stayed 3 nights in Mar 2024
Response from Sara Suaza VIP Concierge on 4 Apr 2024
Dear WilliamWe hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to improve our service. We hope you come back soon. Have a nice day.

10/10 Excellent

Gaetano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent in all aspects
Stayed 5 nights in Mar 2024
Response from Sara Suaza VIP Concierge on 2 Apr 2024
Estimado GaetanoEsperamos que se encuentre muy bien. Queremos agradecerle por haberse tomado el tiempo de responder a esta encuesta. Para nosotros, su opinión es muy importante, pues nos ayuda a evaluarnos y nos motiva a ser siempre mejores en nuestro servicio. Esperamos que regrese pronto, y que tenga un feliz día.

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Sara Suaza VIP Concierge on 2 Apr 2024
Estimada AnaEsperamos que se encuentre muy bien. Queremos agradecerle por haberse tomado el tiempo de responder a esta encuesta. Para nosotros, su opinión es muy importante, pues nos ayuda a evaluarnos y nos motiva a ser siempre mejores en nuestro servicio. Esperamos que regrese pronto y que tenga un excelente día.

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, amenities
Great
Stayed 2 nights in Mar 2024
Response from Andrever Giraldo, Gerente de turno on 3 Apr 2024
Dear Lilian,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, we hope to see you soon.Regards,

8/10 Good

Sue

Liked: Staff & service, property conditions & facilities
The property in general is ok just don’t get excited with the pool area, is under renovation. Also be prepared to get additional taxes never mentioned.
Stayed 6 nights in Mar 2024
Response from Andrever Giraldo, Gerente de turno on 30 Mar 2024
Dear Sue,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue constantly improving, we will continue working to make our guests' stay unforgettable. we wait for you soon.Regards,

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel Novotel, is absolutely amazing, it is so clean, beautiful, the staff is so helpful and very kind, I highly recommend this hotel.
Stayed 2 nights in Mar 2024
Response from Andrever Giraldo, Gerente de turno on 29 Mar 2024
Dear Mr. Fernando, We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your comments with our work team. we wait for you soon.Regards,

8/10 Good

German Alejandro

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did charge us taxes as we were locals, arguing that we must have had taken at least 2 services in order to avoid these charges, in other words, they obliged us to pay taxes
Stayed 1 night in Mar 2024
Response from Andrever Giraldo, Gerente de turno on 25 Mar 2024
Dear German,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day. We will take your recommendations into account, we hope to see you soon.Regards,

8/10 Good

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Novotel is well-located within the Tesoro mall and offers great service.
Stayed 2 nights in Mar 2024
Response from Sara Suaza VIP Concierge on 26 Mar 2024
Dear MichelWe hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day. Sara SuazaVIP Concierge

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the hotel a lot, it was beautiful, had a lot of great services. The spa was really good, we liked that it was connected to the mall and had a lot of stuff around the area for us to do.
Stayed 6 nights in Mar 2024
Response from Andrever Giraldo, Gerente de turno on 18 Mar 2024
Dear Nicoles,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your comments with our team. we wait for you soon.Regards,

10/10 Excellent

Luis M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice customer service
Stayed 3 nights in Mar 2024
Response from Andrever Giraldo, Gerente de turno on 18 Mar 2024
Dear Luis,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your comments with our team. we wait for you soon.Regards,

10/10 Excellent

Giovanny Alberto Vazquez

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent and very informative. The Novotel was a really nice hotel but the staff made our stay extra special with the caring welcome and hospitality during our stay there. I would definitely be staying here again the next time I come to Medellin, Colombia.
Stayed 7 nights in Mar 2024
Response from Andrever Giraldo, Gerente de turno on 18 Mar 2024
Dear Giovanny,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your comments with our team. we wait for you soon.Regards,

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely stay here again
Stayed 5 nights in Feb 2024
Response from Andrever Giraldo, Gerente de turno on 18 Mar 2024
Dear Esther,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your comments with our team. we wait for you soon.Regards,

10/10 Excellent

gissy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location connected to a big mall with a lot of dinning options. Rooms are very big clean, over all great experience
Stayed 4 nights in Mar 2024
Response from Andrever Giraldo, Gerente de turno on 16 Mar 2024
Dear Gissy,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your opinion with our work team. We wait for you soon.Regards,

10/10 Excellent

Virgilio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at Novotel Medellín and it was an unforgettable experience. From the moment I arrived, the staff went above and beyond to ensure my comfort and satisfaction. The luxurious accommodations, coupled with exceptional service, made my stay truly memorable. The hotel’s prime location made exploring the city a breeze, and I can’t wait to return to Novotel Medellín on my next visit. Highly recommended .
Stayed 2 nights in Mar 2024
Response from Sara Suaza VIP Concierge on 15 Mar 2024
Dear VirgilioWe hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon, we will be waiting. Have a nice day

10/10 Excellent

paula

Stayed 3 nights in Mar 2024
Response from Sara Suaza VIP Concierge on 1 Apr 2024
Estimada Paula Esperamos que se encuentre muy bien. Queremos agradecerle por haberse tomado el tiempo de responder a esta encuesta. Para nosotros su opinión es muy importante, pues nos ayuda a evaluarnos y nos motiva a ser siempre mejores en nuestro servicio. Esperamos que regrese pronto a nuestras instalaciones. Que tenga un feliz día.

10/10 Excellent

Mark-Joseph

Travelled with partner
Liked: Amenities
A Superb Stay at Novotel Medellín with Outstanding Service by Supervisor Juan I recently had the pleasure of staying at the Novotel Medellín, and I must say, it was a truly wonderful experience. From the moment I arrived, I was met with exceptional service and hospitality that made my stay memorable. The hotel itself is modern, well-maintained, and located in a convenient area of Medellín with easy access to key attractions. The rooms are spacious, impeccably clean, and equipped with all the amenities needed for a comfortable stay. The stunning views of the city from my room added an extra touch of delight to my experience. What truly set this hotel apart was the stellar service provided by Supervisor Juan and his team. Juan’s attention to detail, professionalism, and genuine care for guests shone through in every interaction. Whether it was ensuring that all my needs were met promptly, providing valuable recommendations for local dining and attractions, or simply greeting me with a warm smile each day, Juan’s dedication to guest satisfaction was evident throughout my stay. The hotel’s facilities, including the restaurant, gym, and pool, were top-notch and contributed to a well-rounded experience. The breakfast buffet offered a wide variety of delicious options to start the day right, and the on-site amenities provided ample opportunities for relaxation and recreation. In conclusion, my stay at Novotel Medellín exceeded all expectations, thanks in large part to the staff
Stayed 5 nights in Mar 2024
Response from Andrever Giraldo, Gerente de turno on 13 Mar 2024
Dear Mark,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your comments with our team, we hope to see you soon, happy afternoon.Regards,

10/10 Excellent

Zulay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrever Giraldo, Gerente de turno on 8 Mar 2024
Estimada Zulay,Le agradecemos en gran manera por tomarse el tiempo de responder nuestra encuesta, su opinion es muy importante para nosotros, nos motiva a seguir mejorando cada dia, nos alegra que haya disfrutado su estadia con nosotros, los esperamos pronto. Cordialmente,

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Sara Suaza VIP Concierge on 7 Mar 2024
Estimado HectorEsperamos que se encuentre muy bien. Queremos agradecerle por haberse tomado el tiempo de responder a esta encuesta.Para nosotros, su opinión es de gran importancia, pues nos ayuda a evaluarnos y nos motiva a ser siempre mejores en nuestro servicio. Esperamos que regrese pronto a nuestras instalaciones. Que tenga un feliz día.

10/10 Excellent

Bethzaida

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Me súper encantó todo. Una excelente experiencia. Mi Primera vez en Colombia.
Stayed 4 nights in Feb 2024
Response from Andrever Giraldo, Gerente de turno on 7 Mar 2024
Estimada Sra. Bethzaida,Agradecemos mucho por responder nuestra encuesta, su opinion es muy importante para, nos motiva a seguir mejorando cada dia. nos alegra mucho que disfrutaron su primer experiencia en medellin Colombia, los esperamos pronto. Cordialmente,

10/10 Excellent

noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Andrever Giraldo, Gerente de turno on 28 Feb 2024
Dear Noel,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day. we wait for you soon.Regards,

10/10 Excellent

GABRIEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very convenient location for tourists. The Hotel is very clean, the staff super and the food top of the line.
Stayed 3 nights in Feb 2024
Response from Andrever Giraldo, Gerente de turno on 28 Feb 2024
Dear Gabriel,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day. we wait for you soon.Regards,

10/10 Excellent

Carlos

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property. Very clean and loved that it was accessible to the mall.
Stayed 4 nights in Feb 2024
Response from Andrever Giraldo, Gerente de turno on 28 Feb 2024
Dear Carlos, We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day. we wait for you soon.Regards,

10/10 Excellent

KATHERINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will back
Response from Andrever Giraldo, Gerente de turno on 24 Feb 2024
Dear Katherine, Thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day. We are glad that you enjoyed your stay, we hope to see you soon.Regards,

10/10 Excellent

Eddy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Feb 2024
Response from Andrever Giraldo, Gerente de turno on 23 Feb 2024
Dear Eddy, We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day. We are waiting for you soon.Regards,

10/10 Excellent

Yorgely

Stayed 5 nights in Feb 2024
Response from Andrever Giraldo, Gerente de turno on 20 Mar 2024
Dear Yorgely,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, we hope to see you soon.Regards,

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend this hotel to anyone visiting Medellin
Stayed 5 nights in Feb 2024
Response from Sara Suaza VIP Concierge on 20 Feb 2024
Dear Eddie.We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day.

2/10 Terrible

Omar

Travelled with family
Disliked: Amenities
Stayed 5 nights in Feb 2024
Response from Andrever Giraldo, Gerente de turno on 17 Feb 2024
Dear Omar, We thank you very much for taking the time to answer our survey, your opinion is very important to us. We are very sorry that your stay was not the best, we hope to meet all your expectations in the next opportunity, we are working to improve every day. we wait for you soon.Regards,

6/10 Okay

Whismick, Miramar

Solid 3 star
Stayed 5 nights in Feb 2024
Response from Sara Suaza VIP Concierge on 14 Feb 2024
Dear WhismickWe hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you give us another opportunity to serve you better in the near future. Come back soon. Have a nice day.