Hotels near Mazatlán Letters

"We arrived at the hotel at noon. I didn’t check that check in was at 4pm. The staff was really considerate and gave us a chance to check in early. There were helpful and friendly "

"Super professional and a great hotel "

"First time experience in this resort. Convenient location, safe environment, clean facility, pool with relaxing lounge chairs & lifeguard on duty. Walk downstairs to beach. Private lounge chairs & umbrellas in the beach area for guest. Shopping just steps away. The rooms are very clean, spacious with beautiful ocean view & phenomenal attention received from our room service (Beatriz). She made sure what our needs were and cleaned our room daily. Highly recommend this resort!"

"Clean room amazing staff "

"Todo muy bien 100% recomendado"

"Clean "

"Everything was perfect. Relaxing atmosphere with live entertainment in the afternoon. The breakfast buffet had plenty of options. The evening buffet had a different theme every night. For those who play it safe with food options they also offered pizza, chicken nuggets, hot dogs, and french fries. The snack bars had plenty of options from hamburgers, fries, nachos, fried rice, chicken and shrimp chow mein, and sushi. The servers were wonderful. Everyone was friendly and wanted to make sure you were taken care of. Rooms were cleaned and re-stocked daily. The only issue (and it wasn't terrible after being in the sun all day) the water for showering didn't get very warm. "

"We had a great overall experience at Gaviana Resort in Mazatlán. The staff truly stood out—they were more than excellent, always attentive, friendly, and willing to help with anything we needed. The property itself is clean, very accessible, and perfectly located. Being centrally situated with direct beach access, available parking, and within walking distance to the pier made everything incredibly convenient. The restaurant and bar were also highlights of our stay—beautiful setup, excellent views, and top-notch customer service. The only downside was the bathroom in our room. It felt outdated and not very well constructed. During our first two nights, the bathtub drain didn’t work properly and had to be “fixed” twice. By the third day, I requested a room change, and while the drain in the new room was better, there were still issues. The shower head sprayed water everywhere except where it should, and water leaked outside the tub due to the tile not being leveled correctly to drain inward. While this didn’t significantly affect our stay, it does seem like something the property should address, as it could lead to water damage over time. Overall, we enjoyed our stay thanks to the excellent service, location, and amenities—but the bathroom conditions could definitely use improvement."

"Breakfast was very good. Lots of choices. Staff at breakfast very kind. Awesome beach view from our room. Loud mariachi bands throughout the day. Good place for beach walking and close to restaurants in gold zone. Pool was nice, plenty of lounges. The building itself in need of major repair! Rooms clean. Furniture needs update. No hand towels or wash clothes. Lobby desk staff very helpful. "