Mastercraft Ltd

The hotel is in the perfect spot which was really great, comfortable and clean, the reception staff could do with some instruction on manners. Unfortunately the restaurant at the hotel (Vintage) has the monopoly on food and drinks although there are some food trucks that are fantastic, out experience of the restaurant was terrible as a table of 5 our food came before our drinks after a 20 miniute wait, one of us was only drinking water and after asking a server was ignored, then someone went to ask someone else again no drink, we then asked at the bar again ignored before the server brought the water, the food was not great, cold and crusty from the heat lamp with only 2 in our party able to finish. Overall our stay was great and I would stay in the hotel again because of its location but would plan better on where to eat, on the last evening we dined at the Slug and Lettuce in St Katherines dock the staff were young and outstanding exactly how hospitality should be and the Thistle could learn alot from them!

Convenient location to Victoria station. Clean. Nice staff. Good breakfast buffet.