6/10 Boleh diterima
Valery
26 Dis 2025
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
To begin, I would like to start with the fact that I came here with my lady to celebrate her birthday and also Christmas and because of this , I had contacted the hotel in advance to make them aware of the occasion and request an early check in so I can come in and decorate which was denied even though in two emails I received ,1 prior to the stay and one and also on the day of, stated that early check in was available on the check in date upon request. This severely delayed my travel arrangements not only leading me to arrive about 2hrs after the check in time but also me going over board on my schedule to decorate the room in time or to the standard I would of done before dinner and I had to have her waiting outside before and after dinner to finish which was disappointing for both me and her who had to wait , although she was very pleased by it in the end.However I would like to thank the lovely young black lady who made my check in smooth and was very warm and informative, unfortunately I forgot her name.
Now Speaking of the dinner at the STKrooftop which I also had booked in advance and notified of the occasions and celebrations, I would like to say that the customer service during that dinner experience from beginning to end was sub par. Starting from the gentleman hosting who met us at the desk who was not that as welcoming as he could of been, despite how smiley towards him and happy we looked considering the occasion, he also took a bit long at the desk after takin
Valery
Menginap 2 malam pada Dis 2025