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Reviews of Motel 6 Marina, CA - Monterey

2 out of 5
Motel 6 Marina, CA - Monterey
100 Reservation Rd, Marina, CA

Reviews

7.6

Good

Rating 10 - Excellent. 379 out of 1002 reviews" "
Rating 8 - Good. 279 out of 1002 reviews" "
Rating 6 - Okay. 148 out of 1002 reviews" "
Rating 4 - Poor. 97 out of 1002 reviews" "
Rating 2 - Terrible. 99 out of 1002 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Sara, Salinas

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We enjoyed our stay here but the room was not stocked with complimentary facial tissue nor shampoo, conditioner, and lotion. Every hotel and motel I've stayed in previously has offered these amenities and it was sorely missed.
Stayed 1 night in Apr 2024

10/10 Excellent

Nancy

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

HuiYong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Pamela Jennifer

Travelled with pets
Liked: Cleanliness, staff & service, amenities
The room was impeccable and very comfortable. I appreciate that the hotel is dog-friendly and that we did not encounter any aggressive dogs. There was only one drawback, yet it is a serious one: The lights along the walkways that came on at dusk were EXTREMELY bright and the curtains inside did not block out this light, such that it was impossible to discern day from night inside. It was difficult to fall asleep, in spite of being tired, and I was only able to sleep fitfully throughout the night. One of the people at the front desk said that they receive frequent complaints about this. The hotel needs to install blinds that can block out this intense light, allowing travelers to sleep well.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 29 Apr 2024
Hi Pamela, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

8/10 Good

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV Closed Captioned didn't show all channels. Please check it out to fix it before anyone reserve the rooms.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 29 Apr 2024
Hi Angelica, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon.Safe TravelsNatalie #Team6

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect.
Stayed 6 nights in Feb 2024
Response from Brand Experience Team on 29 Apr 2024
Hi Nathan, Thanks for your review, we really appreciate the support.Natalie #Team6

4/10 Poor

Ruby

Business traveller
Liked: Staff & service
5 days & No maid service did I receive . I had to get towels from the front desk.The refrigerator needed to be defrosted immediately room 267, huge gap in the doorframe , light all the noise and cold air coming through. The TV cable was in & out
Stayed 7 nights in Apr 2024
Response from Brand Experience Team on 29 Apr 2024
Hi Ruby, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

8/10 Good

Erick

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 29 Apr 2024
Hey friend, thanks for taking time to share your review. We appreciate your support.Natalie #Team6

10/10 Excellent

Salisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and good location, also loved the gardens in the courtyard area
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 29 Apr 2024
Hi Salisa, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Natalie #Team6

10/10 Excellent

Clémentine

Liked: Cleanliness, staff & service, property conditions & facilities
Room was cleaned and comfy
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Clémentine, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 25 Apr 2024
Hi Austin,Thank you for the excellent review! Maz K.#Team6

10/10 Excellent

Marla

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 18 Apr 2024
Hi Marla, Thank you for the 5-star rating!Natalie #Team6

6/10 Okay

Greg

Everything was good I would of liked housekeeping to have come in to replace towels and empty trash
Stayed 4 nights in Apr 2024
Response from Nancy Y. on 16 Apr 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Moises

Disliked: Cleanliness, staff & service, property conditions & facilities
Never again.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 16 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Michael

Small room, no amenities
Stayed 1 night in Apr 2024
Response from Nancy Y. on 16 Apr 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

6/10 Okay

Jack

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi JackThanks for your review, we really appreciate the support. Lilith#Team6

8/10 Good

Rosendo

Travelled with partner
Liked: Cleanliness, amenities
Pleasant staff, nice clean rooms...
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 10 Apr 2024
Hi RosendoWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

8/10 Good

Angel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for the price, you get what you expect. Clean rooms and easy stay
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 10 Apr 2024
Hi Angel,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6

10/10 Excellent

Christina

Great check-in process and polite staff! Nice, clean room.
Stayed 1 night in Mar 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 28 Mar 2024
Hi Melissa,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Candice

Travelled with family and small children
Liked: Property conditions & facilities
Receptionist was very helpful and I felt very welcomed.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Candice,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

8/10 Good

Sharon

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Michelle

Stayed 1 night in Mar 2024

8/10 Good

Richard

Stayed 1 night in Mar 2024

6/10 Okay

brad

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 14 Mar 2024
Hi Traveler, We are glad you enjoyed your stay!Maz K.#Team6

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff . Clean facilities . Great location .
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 29 Feb 2024
Hi LuisaWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

10/10 Excellent

Herman

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person in the front desk was very friendly
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 29 Feb 2024
Hi Herman,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Benjamin

Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Aesthetically the room was nice enough and clean, but really missed the mark on the essentials - not hot water, no tub plug, no shampoo or conditioner, and no rubber seal around the door so you could hear everything outside. Worst hotel stay I’ve had and management just said they knew about he maintenance issues and would have someone solve it in the future (what about me?!)
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 29 Feb 2024
Hi Benjamin,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 Good

TIFFANY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to freeway and shopping center
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 20 Feb 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, room is nice and clean and it’s affordable.I also love that it’s midway between Monterey and Salinas and that a bus stop isn’t too far. And the fact it’s a walk to the state beach. This has officially become my go to hotel if I am unable to stay with a friend when I make a visit up here.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 13 Feb 2024
We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

8/10 Good

Louie

Stayed 1 night in Jan 2024
Response from Nancy Y. on 7 Feb 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

J Michael A

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Room clean and comfortable. Clerk , Wilson, was very friendly.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

2/10 Terrible

Oliver

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff on site and over the phone!
Response from Brand Experience Team on 6 Feb 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

Sharon

Stayed 1 night in Jan 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Hotel was clean, updated, and perfect for our one-night stay. Staff was friendly as well.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 20 Jan 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

Sandra, Spring Valley

Travelled with pets
Liked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

elzbieta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
big and comfortable room
Stayed 1 night in Dec 2023

6/10 Okay

Francisco

Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Zhuofan

Liked: Staff & service
There was urine on the toilet
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi Zhuofan, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and simple
Pretty clean and updated. No carpets! They allowed pets with no additional fees. Comfortable enough, thin blankets but the heater was well regulated and kept the space comfortable. Basic but clean and easy to sleep. Thanks!
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

6/10 Okay

Olivia

Disliked: Cleanliness, staff & service, property conditions & facilities
The lady at the Motel 6 counter was rude…
The lady at the counter of Motel 6 was a rude lady and very coinciding. I had asked for a lower level room with handicap parking in front of my room. She didn’t. I had to walk up stairs which caused pain in my legs. The room floor was dirty.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi Olivia, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

4/10 Poor

Gerardo

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities

2/10 Terrible

DJ

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Major gaps in the door to outside. Extremely loud. No wall insulation. Beds were ok. Very light sheets for the bed
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi DJ, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6

10/10 Excellent

Ali

Liked: Staff & service, property conditions & facilities
Nice !
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

4/10 Poor

Larry

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Loud Guests
Water pressure was pretty bad but other than that the room was fine. The biggest issue was two rooms down the guests were very loud, slamming doors, yelling and playing music loud enough that it felt like it was in my room. It didn't stop for a couple hours and finally the Night Manager banged on their door and got it stopped after midnight I believe.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi Larry, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The nicest and clean Motel 6…
The service at the counter was really great. The room was nice and clean. I felt safe. Really dog friendly.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2 Jan 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Dec 2023
Response from Brand Experience Team on 2 Jan 2024
Hi Ana, Thank you for the great rating!! We look forward to providing your future lodging needs. Kaur J. #team6

2/10 Terrible

Eveangelina

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
The tub in the bathroom was peeling, the drywall had a hole in it, the ice machine wasn’t available 24/7, the available laundry was very small and compact. We checked out early due to reasons above and someone from the front desk calling about some complaints made about our room that was not our room. The people around the area are very RUDE. And very noisy.
Stayed 3 nights in Dec 2023
Response from Brand Experience Team on 2 Jan 2024
Hi Eveangelina, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6