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Reviews of Estelar Recinto del Pensamiento Hotel

3.5 out of 5
Estelar Recinto del Pensamiento Hotel
Km 11, via al Magdalena, Manizales, Caldas

Reviews

8.8

Excellent

Rating 10 - Excellent. 62 out of 119 reviews" "
Rating 8 - Good. 43 out of 119 reviews" "
Rating 6 - Okay. 8 out of 119 reviews" "
Rating 4 - Poor. 4 out of 119 reviews" "
Rating 2 - Terrible. 2 out of 119 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Julien, Miami

Travelled with partner
Disliked: Staff & service
We had to wait for the check in, because there was only 1 person at the counter. Later we were asked to pay the VAT. The reason why was explained in a rather unclear and condescending way, as it hasn’t happened in any other hotel prior. Facilities close at 6pm, which is very early. The rooms have no AC so it’s quite hot inside. Rooms are also small. The area outside the hotel is very nice.
Stayed 1 night in Jan 2024
Response from Gerente General on 23 Jan 2024
Hello, @JulienWe just wanted to thank you for taking the time to write this review of Estelar El Cable, every comment like this helps us to improve and continue to be your first choice. We are very grateful for customers like you and hope to have you with us soon.Thanks again!Jaime Bolivar General Manager

8/10 Good

Oscar

Stayed 4 nights in Dec 2023

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location. A little odd that it’s a headquarters for Juan Valdez coffee but they don’t serve it in the restaurant
Stayed 1 night in Jul 2023
Response from Gerente General on 3 Aug 2023
Thank you very much for your comment! We are glad that you enjoyed your stay and service at Estelar Recinto del Pensamiento.Greetings from this team that will always be ready to serve you with the quality that characterizes Estelar Hotels. Thank you again!Jaime Bolivar General Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and beautiful
Stayed 3 nights in May 2023
Response from Gerente General on 4 Jul 2023
Hello We just wanted to thank you for taking the time to write this review of Estelar Recinto del Pensamiento, every comment like this helps us to improve and continue to be your first choice. We are very grateful for customers like you and hope to have you with us soon.Thanks again!Jaime Bolivar

10/10 Excellent

Melser

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would easily stay here again.
I enjoyed my stay. The employees were exceptional. They never seemed to bothered to help. If you stay there, do the 1.5hr Nature Guided hike.
Stayed 2 nights in Jan 2023

6/10 Okay

franco, scottsdale

10/10 Excellent

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything but most interesting the people are very kind.
Response from Jaime E Bolivra on 15 Dec 2022
Gracias por sus comentarios, le esperamos nuevamente

6/10 Okay

Jimena

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Como hotel no lo recomiendo.
Tuve la habitacion 17, desde las 5:50 Am el ruido era terrible los dos dias que me quede, la cama muy incomoda, el desayuno normal. El lugar es hermoso, como hotel no lo recomiendo, aunque los trabajadores muy amables.
Stayed 2 nights in Aug 2022

10/10 Excellent

Jaime

Stayed 1 night in Jun 2022

10/10 Excellent

Lance

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I are pictures taken here is a very beautiful place
Stayed 1 night in May 2022

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marvelous and unique retirement place just a few minutes North in Manizales....this is BY FAR your place to go if you want a quiet and relaxing getaway. The staff is way beyond friendly and corteous, always willing to assist in every need; restaurant serves great food and the spa (included) is totally recommended. My gamily and I will totally come back here soon!!
Stayed 2 nights in May 2022
Response from Francisco Combariza General Manager on 18 May 2022
Dear Mr. Carlos, Thank you so much for your coments about our property, we wait for your soon return. Sincerely

10/10 Excellent

Nohelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view
Stayed 1 night in Jan 2022
Response from FranciscoC on 25 Jan 2022
Gracias por su visita y sus comentarios, le esperamos nuevamente.

8/10 Good

SARAH, Sheffield

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and the turkish bath was enjoyable. The hotel itself is rather impersonal.
Stayed 1 night in Dec 2021
Response from FranciscoC on 25 Jan 2022
Gracias por sus comentarios, tomaremos en cuenta sus sugerencia, esperamos su próxima visita!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel outside Manizales.
Stayed 2 nights in Jun 2021
Response from FranciscoC on 2 Jul 2021
Agradecemos su visita y sus comentarios, le esperamos nuevamente.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient spacious and very clean
Stayed 1 night in May 2021
Response from FranciscoC on 11 May 2021
Agradecemos sus comentarios, le esperamos nuevamente.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Hotel en un sitio espectacular en medio de un complejo de empresas con muchas alternativas
Stayed 1 night in Jan 2021
Response from FranciscoC on 13 Jan 2021
Agradecemos sus comentarios, le esperamos nuevamente.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel; the are where is located is quite nice and calm
Stayed 1 night in Dec 2020
Response from FranciscoC on 11 Dec 2020
Gracias por su visita, le esperamos nuevamente.

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place , it’s really quite , its a place highly recommended
Stayed 1 night in Apr 2019
Response from German Maldonado on 24 Apr 2019
Thanks for your comments, we wait for you again

8/10 Good

jorge, colombia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Tv signal was very bad. Tv in room was very small. They didn’t have ice. small access to fridge since they don have fridge in the room.
Stayed 1 night in Aug 2018
Response from GermanM on 18 Aug 2018
Agradecemos sus comentarios, estamos trabajando en mejorar nuestros servicios, revisaremos internamente para aplicar los correctivo que de a lugar.

8/10 Good

Neil, Santa Marta, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice change for Manizales
The hotel is quite removed so if you didn’t rent a car at Localiza (Cable Plaza Mall), you’re out of luck if you want to leave at night. Nice facility with steam room, jacuzzi and massage services. No hotel bar, one restaurant in a different building and no minibar in the rooms. Good for one night to try an untraditional locale.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice hotel surroundings, but the rooms are to old
The environment is extraordinary, the serviced at the restaurant was ok but everything looks outdated
Response from German. M. on 6 Apr 2017
Su opinión es muy importante para nosotros, nos ayuda a mejorar cada día. Muchas gracias.

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Relax Place
I went with all my family and we all love the tranquilly and our surrenders
Response from General Manager on 27 Dec 2016
Es un gusto atenderle, le esperamos de nuevo.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice secluded hotel
This is a great place to get away from the busy lifestyles that many of us live.
Response from German M on 23 Jul 2016
Es un gusto recibir sus comentarios, le esperamos de nuevo.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location in Manizales
Spent an enjoyable three nights on recent trip to Manizales. Days were spent visiting nearby sites ( Los Nevados , RIo Blanco, ...)
Response from German M. on 16 Apr 2016
Su opinión es muy importante para nosotros, nos ayuda a mejorar cada día.

8/10 Good

John S.

Liked: Cleanliness, staff & service, room comfort
Good Expeirence
Staff was friendly and accommodated when needed help.

8/10 Good

Nicolás, cartagena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Lovely hotel with Great surroundings. The tour around the facility is a must and it is well located if you want to visit the nevado del ruiz. The only problem to be aware of is that it is located at the outskirts of the city, so you have to drive if you want to go out for dinner or similar.
Response from German M on 24 Dec 2015
Nos agrada mucho conocer su experiencia. Esperamos recibirle de nuevo en una próxima visita a la ciudad.

10/10 Excellent

javier, Medellín

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, quit, total relax
I´m looking for relax and this hotel was perfect, near to city if you want or need to go there; but its too quit and absolut silence
Response from Germán M. on 7 Jul 2015
Agradecemos sus comentarios, esperamos atenderle de nuevo.

4/10 Poor

FRANCIS, Miami, Florida, USA.,

Liked: Cleanliness, property conditions & facilities, room comfort
No tranquility at this hotel.
Would have been a nice stay except for an event on Saturday night. Loud, Super Loud music from the pavillion until 2:00 AM. We booked this hotel because it is advertised as "Natural, Tranquil and Restful". If you are seeking a quiet, peaceful stay avoid this hotel on weekends.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good. The staff of the hotel are persons very kind

8/10 Good

juan figueroa, Old Bridge NJ

Liked: Cleanliness, staff & service, property conditions & facilities
PARADAISE IN THE MIDDLE OF NOWHERE
Fantastic setting... peaceful.. great place to relax

10/10 Excellent

Jose , U. S. A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You want to be amaze.
We was recommended to another hotel del otoño much more expense and went we try to make a reservation was very impossible, so, we look for another place to be, I went to the internet them I found this hotel Recinto del Pensamiento ( I will tell you this was the truth, the name translated to our language ( The Place of mind ) a place to relax and enjoy at same time, the price reasonable the help and the service I well said the best, regarding room, restaurant and the most amazing view and the ecology, animals, birds, flours, plants, fish and the most the trip to the ecology tour were you learn all the proses of coffee and the conservation of the ecology. The guide, a person with a lot of knowledge and the respect to the persons to hum she was guide, she was very explicit and very clear on her explanations, her name miss Laura Alejandra, to hum I recommended as a guide. t

4/10 Poor

Sonia, Bogotá

Liked: Cleanliness, staff & service, room comfort
advertasing was not true during my time
the activities offered were closed during my visit :(

10/10 Excellent

Carlosikki

Liked: Cleanliness, staff & service, room comfort
A peaceful stay
I was surprised with the hotel environment, the cleanliness and the peace that we get once in the hotel. My wife really love it, it was a memorable experience. We plan to come back to the hotel later on.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Chance, USA

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
A Frustrating Experience
I was surprised to discover that the hotel was located very far from Manizales. Because of the location, it was difficult to find food outside of the hotel and i was forced to eat several meals on location. The food was perhaps the worst food I have ever eaten. I opted to include the breakfast buffet at an additional charge and was deeply dissatified. The juice tasted like dirty water, the eggs were runny, the yogurt had a think layer of crust on top and was served warm. I ordered a salad at one point for room service and all the vegetables were left off and it did not come with any dressing. The spaghetti bolonaise was perhaps the most terrifying meal I've ever eaten. I won't go into detail. Lastly, the hotel claimed to have hot water but it did not. The shower was brutal and cold and the room had no heat. Thus, I did not shower. I really hated this hotel but if cleanliness is your main concern, this place is certainly clean.

10/10 Excellent

Pat and Stan, Malibu, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique experience in Manizales
Recinto del Pensamiento is a gem of a hotel....Setting is beautiful....staff is friendly and helpful....grounds are beautiful...saw deer, birds, orchids, white heron....grounds are beautifully landscaped and the natural beauty that surrounds the hotel is breathtaking....close to town by taxi or cab....close to coffee region....breakfast, which is included is plentiful....i would highly recommend this hotel for a unique experience...

2/10 Terrible

EDWARD, ORLANDO,FLORIDA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
NO GOOD FOR CONFORT. BAD,
THAT HOTEL WAS BAD . NO HEAT,NO AIRCONDITION IN THE ROOM.THE ROOM TOO SMALL ,AND THE REST TOO FAR FROM THE ROOM.

10/10 Excellent

Judie

Liked: Cleanliness, staff & service, room comfort
A Great Stay
We were so well treated here! This hotel has a bit of a corporate feel to it because it is co located with the ground and buildings of the Federation of Coffee Growers of Colombia. hence there are many meeting Buildings etc. But the extensive grounds of both are lovely, including the 3km nature trail and the small zoo. The rooms are very modern and new. King size bed and great new bath with excellent showers. Great water pressure and hot water. This hotel is a great. choice for nature lovers. There's an excellent on site bird guide (Julian). Lovely area with hummingbird feeders. We can't say enough about reception Worker Orlando, who speaks English and really went put of his way to help us in the 5 nights we stayed. Wilson also. Reasonable price includes breakfast buffet - great fruit, eggs, beans and rice, cereal. We also ate most dinns and a few lunches in the hotel restaurant. Not much atmosphere, but the food is very good and the menu includes something for everyone. Restaurant staffers Antonio and Carlos were super kind and helpful to us, very patient with our bad Spanish! A down side of this hotel for some might be that you will need to take an easy bus or taxi to town. But it's prettier at this hotel than in town and you can easily arrange trips toLos Nevados etc from here.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in beautiful surroundings
We have stayed at the Estalar before and we enjoyed the surroundings so much we returned. The location in a eco-friendly park is spectacular with a nature trail (quite strenuous) with a hummingbird station, butterfly station and wild orchids. Staff is efficient and helpful

10/10 Excellent

rangellalo

Liked: Cleanliness, staff & service, room comfort
Exceptional 40 ft. experience!
I have stayed at several hotels in Manizales and paid over $150.00 USD per night. But none have compared to my experience at the Recinto del Pensamiento. I would have gladly of paid $150.00USD per night but there was no need to do so. I booked the first night with my flight at only $40.00USD. Each night thereafter was only $55.00USD. The hotel is a nature lover's dream come true. Fish ponds, deer, sheep, ostriches, and chickens can be petted and fed. A Juan Valdez coffee shop along with a gift shop is on the grounds. $6.00USD per person gets you a guided tour of everything that has to do with flora, fauna and coffee. Check this out!

10/10 Excellent

Luis Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opción en Manizales
Un lugar muy agradable con unas instalaciones amplias muy apropiado para convenciones y reuniones de negocios.
Stayed 1 night in Sep 2023
Response from Gerente General on 9 Oct 2023
Hola @Luis Eduardo¡Muchas gracias por su comentario! Nos alegra que haya disfrutado de su estadía y servicio en Estelar Recinto de pensamiento.Un saludo de este equipo que siempre estará dispuesto a atenderlo con la calidad que caracteriza a Hoteles Estelar ¡Nuevamente gracias!Jaime Bolivar Gerente General

10/10 Excellent

BRANKO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wilson en recepción es un caballero, atento y educado. Merece una mención. El desayuno un fracaso. Sin detalles. La atención de David muy buena en el comedor.
Stayed 1 night in May 2023
Response from Gerencia on 11 May 2023
Hola @brankpGracias por haber dejado su comentario. Nos esforzamos mucho por lograr que cada experiencia del cliente sea disfrutable y realmente lamentamos el no haber podido alcanzar a cumplir tus expectativas en esta oportunidad.Nos reunirnos con los lideres de proceso y elaboraremos un plan de acción para que situaciones como estas no se vuelvan a presentar, esperamos en su próxima visita note los cambios.Un saludo de este equipo que siempre estará dispuesto a atenderlo con la calidad que caracteriza a Hoteles Estelar ¡Nuevamente gracias!Jaime Bolivar Gerente General .

8/10 Good

Jorge Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien. Se atendió oportunamente nuestras solicitudes o requerimientos.
Stayed 1 night in Apr 2023
Response from Gerencia on 27 Apr 2023
Hola @Jorge Luis ¡Muchas gracias por su comentario! Nos alegra que haya disfrutado de su estadía y servicio en Estelar Recinto del pensamientoUn saludo de este equipo que siempre estará dispuesto a atenderlo con la calidad que caracteriza a Hoteles Estelar ¡Nuevamente gracias!Jaime Bolivar Gerente General

10/10 Excellent

Maria

Stayed 1 night in Apr 2023

10/10 Excellent

ADRIANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

JHON JAIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Jorge Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Luis Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Jaime E Bolivar on 15 Dec 2022
Agradecemos su visista