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Reviews of ZEN Home Knightsbridge Residences Makati

2 out of 5
ZEN Home Knightsbridge Residences Makati
4392 B Valdez, Knightsbridge Residences, Makati, Manila

Reviews

7.2

Good

Rating 10 - Excellent. 11 out of 53 reviews" "
Rating 8 - Good. 25 out of 53 reviews" "
Rating 6 - Okay. 7 out of 53 reviews" "
Rating 4 - Poor. 4 out of 53 reviews" "
Rating 2 - Terrible. 6 out of 53 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service
The staff are slow. Key card was given 1 hour after check in hours. Should be given same time of check in time
Stayed 1 night in Feb 2020
Response from Leah on 24 Mar 2020
Dear ZEN Guest, Thank you for this feedback! We apologize if you've had an unpleasant stay with us. This isn't the experience we wanted you to have. We understand that there's always room for improvement, please be assured that we're continuously improving our services and customer's experience. Your feedback is helping us! We hope you give us another chance and stay with us again to be able to serve you with a more enjoyable stay! Kindest Regards, Leah

10/10 Excellent

DARWIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great condotel
Everything was great.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More towels
Helpful staff good area clean tidy good gym
Stayed 6 nights in Feb 2019
Response from Putri on 5 Apr 2019
Dear Dennis, Thank you very much for such a high appreciation of ZEN Rooms! We are thrilled to hear that you enjoyed your stay. We are proud to provide excellent service and thank you for the recognition. As the top-rated budget hotel network in Asia, at ZEN we always strive to provide a great customer experience at the lowest rates. We hope to see you again! Kind regards, Putri

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay
Staying at zenrooms was nightmare. Room was dirty. Lights are broken. Toilet was nasty. There was no cups to use. Water boiler was broken. Bed wasn't comfortable. It was just so disappointed. It was terrible stay. I dedcided to change my hotel on my last night because i couldn't stay on that room anymore. So i spoke to the manager mayber they can return my last night money, but they refused. They said they will give me discount the next time i will visit. It's just funny after their service, their still thinking that i will book again. Overall room was nasty. Not worth it.
Stayed 5 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and amenities but staff very hard to contact
Stayed 20 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Room could have been a little cleaner and the a/c needed repair. Staff was great, I would stay there again.
Stayed 9 nights in Dec 2018

8/10 Good

RICO

Great place to stay. Nice clean room and close to everything.
Stayed 2 nights in Sep 2018

8/10 Good

Gabi, Orange County, CA

Liked: Staff & service, amenities, property conditions & facilities
Let me start off by saying that Celine was amazing! She responded to my requests promptly and was very kind. The front door attendants were nice too. I guess I’m just used to staying at hotels that have 24/7 concierge and front desk check-ins. My room lacked toiletries and didn’t have a hairdryer or towels. Celine was able to provide me with towels after I requested for them. The bathroom tiles could use a bit more of a scrub but that’s just me being meticulous. I soooo wish the pool was open 24/7. I like the location because it’s in walking proximity to almost everything. Convenience store, grocery, mall, public transportation, and restaurant. My room also had a spectacular view. All in all my stay was pleasant. I felt safe and I had the bare basics.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and location
Rooms are nice. Location only short walk feom red-light district. Good working space and gym. Only negative is the pool because Sun shines there only for one to two hours since it's in the 4th floor and surrounded by other skyscrapers.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always comfy & fun to stay at Knightsbridge! Particularly like its central location :)
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice condo
Nice condo near Burgos but not too close to Burgos. Waited a little to check in but not too much ... bathroom could have been cleaner but still good.
Stayed 1 night in Sep 2018

8/10 Good

RICO

Great stay
Great stay. Clean room and quiet.
Stayed 3 nights in Sep 2018
Response from ZEN Rooms on 21 Sept 2018
Dear Rico, Thank you so much for taking the time to review your stay! We are happy to help you travel more and pay less! As the top rated budget hotel franchise in Asia, we work hard to provide the best value-for-money stays and a pleasant experience. We look forward to welcome you back! ZENly yours, Bella

8/10 Good

Stewart

Liked: Property conditions & facilities, room comfort
Stay was good for the money
Stayed 2 nights in Aug 2018
Response from ZEN Rooms on 21 Sept 2018
Dear Stewart, Thank you for the rating! By booking with ZEN Rooms you can be sure to get the best value-for-money. We hope to see you again! Best regards, Bella

8/10 Good

cristi, guam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Great location to walk to Mall and restaurants or the Medical center The only thing in the room, there were mosquitos and one fly. Noise from construction building but I’m a hard sleeper so didn’t bother me
Stayed 5 nights in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

2/10 Terrible

Eric, USA

Disliked: Cleanliness, staff & service, room comfort
Horrid Experience!!!
STAY AWAY!!! Exposed electrical live wiring. Fridge inoperable with rotten smell. Housekeeping came once on 9 day stay. 2/6 working lights. Dirty/stained upholstery and linens. No response to my complaints and slow service.
Stayed 9 nights in May 2018

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Knightsbridge.
Very disappointed with apartment; balcony not to my expectation to small. Allso paid far to much for apartment on line; found out it was a lot cheaper to pay at desk on arrival.
Stayed 16 nights in Apr 2018

8/10 Good

Stephan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a nice area of Manila. It’s more of an apartment than a hotel.
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel - very central
Everything about these residences is fabulous. Friendly staff, clean rooms , nice view from our room on 41st floor - will always stay here when visiting Manila
Stayed 11 nights in Apr 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not so happy
Bed on this unit is screeching bad everytime you move. It will surely wake up your partner. Got some roaches and flies. Reported to JR who took care of it but insects came back after a few days. Water from the shower leaks outside of the door.

8/10 Good

dn

Liked: Cleanliness, room comfort
Great view
We had to book for the previous day as we arrived at 7am.shower head was broken but finally got repmaced after chasing them up.no can opener

4/10 Poor

P H L

Disliked: Cleanliness, property conditions & facilities, room comfort
Cockroaches in the room, massive construction site next door, swimming pool in shadow all times of the day, slow check-in service of ZEN rooms (+30min). Overall bad experience.

8/10 Good

Luiz Fernandez, Quebec, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Zendy Nights
Super great! The bed was so comfortable :) The view was so splendid and overwhelming :) Easy access facilities :) I hope they can serve breakfast next time :)
Stayed 3 nights in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard To Find
It was confusing for us and our driver to find because it’s not actually a hotel- it’s a condo complex with rooms that are managed by Zen Hotels. We didn’t see a Zen Hotels sign on the building anywhere. There is a guy that lives in the complex that acts as a manager, so there isn’t actually someone at the front desk to check you in, they call this guy and he comes down to greet you. He gave us his phone number in case we had any questions or problems. The pool was being fixed while we were there- and the pool was the reason we booked this room, so that was a little disappointing. There is a rec room, a gym and a movie room that we were able to use if we wished. The room had a good view, there is a mall down the street, less than a minute walk away.
Stayed 1 night in Jan 2018

6/10 Okay

Jim

Liked: Cleanliness
Disliked: Staff & service
Poor service overall. Nice little condo.
Good area. Right next to shopping mall. Amenities in the building are very good. This is run as a third party Condo in the Knightsbridge building. Unfortunately when leaving ZEN Knightsbridge the manager was not able to be contacted so they kept my 2000 pesos deposit. Took 3 days many phone calls and texts just to receive it back. Very frustrating experience. Small room and small “double” bed too unfortunately. Would go back if service improved.
Stayed 1 night in Jan 2018

8/10 Good

roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay
We enjoyed our stay at the Zen rooms ,the reception and all the staff were very curtious and helpful ,the room had a very good shower and the WiFi was superb .The room had all the home comforts ,and the hotel had great facilities .
Stayed 14 nights in Jan 2018

10/10 Excellent

Ma elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and near at the mall
It's amazing and we are super comfortable I told to my partner we will be back there again
Stayed 2 nights in Jan 2018

10/10 Excellent

Shelden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zen Makati
The place was amazing and in a prime location really pleased
Stayed 2 nights in Jan 2018

8/10 Good

Paw, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
The room is on a high floor which is good for people who like heights. The zen room staff is nice. The room has all the things you need for cooking, dining, etc. Cable not working though :(. Still, I recommend zen room for a luxuriously cheap stay :)
Stayed 1 night in Dec 2017

8/10 Good

Minbike, Qatar

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice place
Pros: Very nice hotel with good location. Nice pool. Everything you need for cooking and eating is available in the room. Cons: No towels provided for pool. Pool very cold. Staff not attentive to customers.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay at Knightsbridge Residences Makati
I stayed here for a week following out-patient surgery at the nearby Centuria Medical Makati. This was a perfect location for that purpose, Fully equipped studio apartment with very close not only to the medical center, but also shopping, restaurants, and so much more. This was definitely great value for money in a prime area of Manila.
Stayed 10 nights in Dec 2017

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The studio room is big and it can fit up to 4 people. The unit has its own kitchen and dining area so you don't have to buy or eat outside.
Stayed 2 nights in Nov 2017

8/10 Good

Danimal, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay near Center of Makati
Nice place that is mostly owner occupied units. Clean and safe, close to Century Mall and Burgos.
Stayed 3 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was overall a pleasant stay. The staff were nice and the location was perfect
Stayed 1 night in Sep 2017

6/10 Okay

Willy

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
my apartment for a week
I stayed here before but through siglo paying twice as much and what a difference.! with such a small space you do need organization and be able to clean after yourself as they do not do any housekeeping and I stayed a week.
Stayed 7 nights in Jun 2017

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
숙소내부가 케바케일순있으나 이번에 묵었던 방의 위생상태는 최악이었습니다 에어컨 배관쪽 구멍으론 외부 공기아 유입되었고 낡아 나사가빠진침대위에서 언제무너질지 모르는 불안감에 지냈네요 얼른 조치되길 바랍니다 나머지 외부는 만족스럽습니다
Stayed 3 nights in Jul 2019

8/10 Good

Hiroshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
テーブルとかベタベタ感があり気持ち悪かった
部屋は友人の部屋にとか並みの清潔感です。テーブルとかベタベタ感があり気持ち悪かったです。 英語ができない方は泊まらない方がいいです。チェックイン、アウトはとっても面倒です。
Stayed 2 nights in Jun 2019

6/10 Okay

peter

Liked: Cleanliness, property conditions & facilities
So noicy from water pipes
Noice from pumpstation in building was emojins every min we hear like a sirene in distance. I call security and they show on otherside from the room a big pipes there and noicy. They cant to anything. If ur only little sensetive dont book this condo its on 41 floor. Plus was a nice tv and clean condo. But the noice took away all happyness
Stayed 2 nights in Feb 2019
Response from Putri on 5 Apr 2019
Dear Peter, We are sorry to know that the experience of staying with us was overshadowed by the noises from outside. We can assure you that we are continuously working on improving our guest experience and your feedback is helping us. With ZEN, you can be sure to get the best value for money accommodation. We hope to welcome you again with better experience to share! Kind regards, Putri

6/10 Okay

anders

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Lack of maintenance
If you arrive after 10 pm you cannot expect to be checked in, since this is not an ordinary hotel. Our room was very different from the pictures, with worn out pillows, damaged water sink, finger prints in kitchen and dirty walls and floors. The kitchen only has cups and plates, and no forks, spoons or knives. We got a new room the second night, which was slightly better. Swimming pool was quite cold, since it's in constant shadow from the tall buildings around.
Stayed 3 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 5 nights in Sep 2018

8/10 Good

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nearby supermarket, Mall, restaurant
Stayed 3 nights in May 2018

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra Hotel med bra läge och en okej pool. fick bara en mindre chock att jag hamnade på våning 54 och var ganska läskigt att gå ut på den lilla balkongen. Annars väldigt nöjd med min vistelse

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima
Prima verblijf en onze gastheer JR was zeer behulpzaam, alles in de buurt en wij sluiten waarschijnlijk onze vakantie graag daar af!
Stayed 2 nights in Jan 2018

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zen is fine
No prob they give me key snd checkout easy too
Stayed 2 nights in Jan 2018