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Reviews of The Gramercy Residences Makati Manila

4.5 out of 5
The Gramercy Residences Makati Manila
Salamanca, Makati, NCR

Reviews

6.8
Rating 10 - Excellent. 21 out of 70 reviews" "
Rating 8 - Good. 18 out of 70 reviews" "
Rating 6 - Okay. 10 out of 70 reviews" "
Rating 4 - Poor. 8 out of 70 reviews" "
Rating 2 - Terrible. 13 out of 70 reviews" "

7.2/10

Cleanliness

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Bruce

Travelled with partner
Disliked: Amenities
This property had excessive rules that were not communicated before the reservation was made. The staff at check in was rude and the unit was sub par. The utilities in the bathroom were not working properly. I will never stay there again.
Stayed 7 nights in Apr 2024

2/10 Terrible

Harry

Stayed 1 night in Mar 2024

6/10 Okay

Helen

It is near to convenience store.
Stayed 3 nights in Feb 2024

8/10 Good

Mischelle

Liked: Cleanliness, property conditions & facilities
Nice pool
Stayed 1 night in Feb 2024

10/10 Excellent

Ronald E.

Stayed 3 nights in Dec 2023

4/10 Poor

patricia, carol stream

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Multicolored towels, looks like it was taken from diff places. Extra bedsheet was overused, tear is visible. No communication by phone. Have to go to front desk. No face/handtowel. Instruction in checking out is not clear. Email for checkout not provided. Very difficult to communicate. Doesn’t answer a phone call. Laminate floor is peeling off. Don’t like the place all in all. Trusted Expedia on this place, but they failed. Security too strict. Two persons can’t sit in one chair for few minutes while waiting for someone. Not presentable place for renting. They should make it like hotel ready.
Stayed 3 nights in Dec 2023
Response from Gotophi on 30 Dec 2023
Thank you for the feedback. You have your contact number and hoping you contacted us for your requests and concerns so we can help you.We appreciate your review.

4/10 Poor

patricia, carol stream

Travelled with family
Disliked: Property conditions & facilities
Linens not presentable. Towels are miss match. They used a towel taken from a resort in Boracay. Bedsheets are about to be ripped. Can’t communicate to the front desk. You have to talk to the agency, in which I can’t get hold of on the phone only email.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Marco

Liked: Cleanliness, amenities, property conditions & facilities
Good place to hanga around the area. Lots of resto and bars.
Stayed 4 nights in Dec 2023

2/10 Terrible

Kristopher Glenn

Stayed 2 nights in Nov 2023

6/10 Okay

David

Disliked: Cleanliness
Stayed 3 nights in Nov 2023

8/10 Good

gilda

Liked: Cleanliness, amenities, property conditions & facilities
The 3 swimming pools were excellent. Security and cleanliness was exceptional. We had a few issues with the Wi-Fi in our last few days. Would highly recommend this apartment.
Stayed 16 nights in Nov 2023

2/10 Terrible

Ranette

Travelled with family, Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The agent GOTOPHI and staff, Dennisse, Janet and Jenny were very arrogant admitting their mistakes, not sincerely apologetic at all. We had too many complaints about the unit, bugs, smart tv & room phone not working, the linens smelled pretty bad and lastly, my green access card the day before my check out date. I was coming down from a massage appointment on 37th floor at almost 1 AM, got on the elevator, couldn’t get off on my floor because my access card expired! The concierge and security that night (Nov 28, 1aM) were courteous and apologetic. Dennise, Jenny and Janet especially Dennisse were blaming the mistakes on the Gramercy PMO, but Gramercy PMO it was Dennise fault. They were pointing fingers. My access card expired 11/27/2023 when my check out date is 11/28/2023, 2pm! So disappointed with those girls attitude. And they are still arrogant about it! I suggest - DO NOT use GOTOPHI when making reservations for Gramercy property. The Gramercy concierge and security were very accommodating to us!
Stayed 26 nights in Nov 2023
Response from Gotophi on 30 Dec 2023
Thank you for the feedback that can be use to improve our services.We would like to remind you that our staff apologized with the inconvenience of Access Card, and make sure it was solved immediately. Most of your requests are beyond our services, but still we provide the best we can do for your satisfaction. Thank you and looking forward to see you again.

10/10 Excellent

CARINA

Liked: Cleanliness, property conditions & facilities
good option of location, there were a grocery store shopping mall restaurants nearby, walkable and could be easy for you especialy your grocery needs. the unit is cleaned, very nice view outside on your terrace, if you would like to cook your own food, you can cook inside, there are available all utensils you need in cooking, rice cooker, cookware, plate etc.. over all it was great satesfied 4 days stayed in Gramercy Residence.
Stayed 4 nights in Nov 2023

10/10 Excellent

Gregorio

Travelled with family
Liked: Room comfort
Stayed 10 nights in Nov 2023

4/10 Poor

rose

Travelled with family
Disliked: Cleanliness
Not recommending these place
We arrived in the place and we found a lot of cockroaches in the kitchen cabinets, the place is very dusty and you can smell the musky of the area like its not been cleaned for a while. The towels are old amd beddings smells like old . I did communicate d it to the property mananagement assigned tru text and they responded appropriately. Too bad they said they have to spray the area with chemicals with our stuff and clothes inside so i refused. The first night was horrible. All of us were coughing and triggers all our allergy. The electrical wiring in the kitchen is bad. You cant used the fridge and microwave at the same time. The circuit breaker or main fuse kept resetting coz of the electricity. The bathroom vent is bad. U can smell how bad the sewer from the bathroom from your bed. It was a horrible experience.
Stayed 8 nights in Oct 2023

8/10 Good

Arden

Liked: Cleanliness, amenities, property conditions & facilities
The unit is clean and well maintained. It is safe with direct access to the Century mall. The grocery is nearby and there are a lot of restaurant around. The facilities are accessible and all staff are helpful and attentive .
Stayed 5 nights in Sep 2023

6/10 Okay

William

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Subpar or below average bath towel, no wash cloth for face. Only one fitted sheet, no other sheets, Just a comfort er on bed. Pillow cases were as rough as a burlap bag. Television only had Netflix.
Stayed 9 nights in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
They did a great job looking after my family.
Stayed 7 nights in Sep 2023

10/10 Excellent

Kristine Russell

Liked: Cleanliness, amenities, property conditions & facilities
Love the city view.
Stayed 3 nights in Oct 2023

6/10 Okay

Arden

Stayed 2 nights in Sep 2023

8/10 Good

Lewis

Liked: Room comfort
Over sold under performance!!
Was a good stay, the staff are very helpful and accommodating!! Very safe feeling… security is on the job! The room was pretty okay, was basic for the type of suite, the pictures before booking overplayed the actual rooms!! But was comfortable… the only let down was many cockroaches within the bathroom, kitchen and dining area!
Stayed 2 nights in Sep 2023

6/10 Okay

Jimmy

Disliked: Property conditions & facilities
Amazing location. Right next to century mall. But I'd prefer to stay at a hotel. Just looks like a downgraded apartment. And I booked a deluxe one. Lobby is downright fancy and amazing but apartments are not at all like that
Stayed 2 nights in Sep 2023

8/10 Good

Arden

Stayed 3 nights in Sep 2023

2/10 Terrible

Krichnarong

Business traveller
Disliked: Cleanliness
Pre-existing cockroach problems in unit. Staff was aware. Was not taken care of during stay. Found 6-7 cockroaches in bathroom amenities, sink, floor. The same for the bedroom. Only good thing about facility is the centralized location, gym and pool. Clueless staff. There's nothing about this place to write home about. Much better options available around the same area with equal or better prices.
Stayed 6 nights in Sep 2023

2/10 Terrible

L Claire D

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is property owned by a company that rents suites. What is advertised is absolutely NOT what you walk into & an immense amount of difficulties getting replies from these people. After a 14 hours travel day, arriving late evening with a senior (this was told to the property "manager"), prepaid for 3 people, we arrived to 1 double bed and no other sleeping surface besides a tiny chair on the floor, 1 towel & 2 pillows, no blankets. Exhausted, I tried to contact the ppl listed on the email, they are not available after 4:30pm. No replies via telephone or email for over an hour, finally replied insisting there is a bed in the closet(?). We checked everywhere, took and emailed pictures of empty cabinet as proof no beds/mattresses hiding. They did not respond. Also tried Wifi, splash screen said contact provider for reconnection, no wifi. Had to go to lobby and plead with the concierge for help in contacting property manager. They don't usually do this, but were able to & asked them to take care of the situation. After 2 hours of waiting, a guy in a bad mood brought a floor mat & mix-mash of home towels & satin sheet (I wouldn't let my dog sleep on) and a router that we could not wiggle or it would stop working. In the end there was no sleep. The most terrible experience in my life of travelling dealing with an accommodation. Our poor mother was exhausted, they did not care, even though this was detailed (a senior traveller). Beware of these. They are all over the Philippines.
Stayed 2 nights in Jul 2023

8/10 Good

Kristine Russell

Liked: Cleanliness, amenities, property conditions & facilities
Good., did enjoy the view from my unit. Walkable to storws and some malls.area Can be loud at night.
Stayed 2 nights in Sep 2023

10/10 Excellent

Prince, Denver

Liked: Cleanliness, amenities, property conditions & facilities
Easy access to the things I needed
Stayed 4 nights in Aug 2023

8/10 Good

Frank

Stayed 1 night in Aug 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
A superb experience complemented by outstanding interaction with the staff. I would highly recommend it. Given my frequent travels to Manila, it's very likely I will be a returning customer.
Stayed 9 nights in Jul 2023

8/10 Good

Rosa De, Georgetown

Travelled with family, Business traveller
Liked: Amenities
The property’s well maintained. The room was on the 26th floor. Pet friendly easy access to all amenities, Makati business district. Room is a little bit small but was very clean
Stayed 1 night in Aug 2023

8/10 Good

Maria Myla

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location was great. We had to come in a day earlier than originally planned, the two bedroom unit that we booked wasn’t available so we booked a one bedroom unit instead. The Rental company agent was very nice to let us stay longer the next day while we wait to check in to the two bedroom unit that we originally booked. The one bedroom unit (5909) was great, unit was clean. View was awesome! The only downside was there was not enough pillows. I booked it for 4 people since it said there is a futton bed in the living room but they only have 2 pillows in the main bedroom and no extra ones for the futton.
Stayed 1 night in Aug 2023

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, property conditions & facilities
Very secured and the support is very helpful. we forgot the key Inside the room and the assistance is very smooth Ms. Jenny was able to help me right away even the time is already at around10pm.
Stayed 1 night in Aug 2023

2/10 Terrible

Dennis

Stayed 2 nights in Aug 2023

2/10 Terrible

John

Stayed 7 nights in Aug 2023

4/10 Poor

Nelsie

Disliked: Cleanliness, property conditions & facilities
Property is too old, sofa bed is breaking, bathroom is filthy, not enough toiletries esp toilet paper, requested for extra towels didnt show up, not coming back here.
Stayed 2 nights in Jul 2023

8/10 Good

Roanna

Travelled with family
Liked: Cleanliness, room comfort
A quick getaway
I would give the unit I stayed 4 stars. There are a few suggestions I would give. The unit needs some renovation, there are paint chipping, the floors needs repair, a hole on the bathroom door. I would suggest the host to invest in a luxurious, hotel stylecomplete set of bath towels and beddings, provide shampoos/conditioner, there were cutleries missing from the kitchenette. I think the futon has to be replaced by something more easier to unfold and comfortable to sleep on. Overall, I am satisfied with the amenities, safety and good communication with the host. I don't recommend taking your car because parking fee will make you bankrupt. The cheapest I found was 500 pesos/might The area was walkable, a stone's throw from the Century mall and the skyline is breathtaking.
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Rosalie

Stayed 1 night in Jul 2023

10/10 Excellent

Medel, Philadelphia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Safe and quiet area. Staff at the reception including security guards are friendly and approachable. Will recommend it to friends/family.
Stayed 4 nights in Jul 2023

2/10 Terrible

Ivy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Neutral experience. however, the room is ok. It’s just that the bathroom / Toilet located at the loft. So inconvenient. Stairs too was scary we are on our 50’s we can’t handle going up and down. We stayed overnight only didn’t finished our 4nights stay and transfer to a better safe hotel.
Stayed 4 nights in Jul 2023

8/10 Good

colin

Stayed 3 nights in Jun 2023

2/10 Terrible

Rosita

Travelled with family
Disliked: Room comfort
Very rude hotel attendant I arrived at 10:00 he gave me the almost midnight because he can’t find my reservation in his computer. Very disappointing
Stayed 1 night in Jun 2023

8/10 Good

Emmanuel

Stayed 2 nights in Jun 2023

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I expected to have a futon in the room because there were 4 adults sleeping in the room but what we got is a love seat and because we checked in so late and too tired to transfer to another room, we just took down the love seat cushions and turned it into a bed. There was also a small cockroach who only came to visit the bathroom in the evening (must’ve be a vampire cockroach) and disappeared during the day. Other than that the staff we’re fine. If this place could’ve been within walking distance to MOA I would’ve liked it better.
Stayed 4 nights in May 2023

8/10 Good

Cynthia

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The room wasn’t cool enough the first night because the bed was blocking it. We had to crank up the AC to get the room cooler the following night.
Stayed 2 nights in May 2023

6/10 Okay

Vanes

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice but disappointed seeing cockroaches in the room
Stayed 8 nights in May 2023

6/10 Okay

MARICEL

Travelled with family
Disliked: Property conditions & facilities
location is good
Stayed 2 nights in May 2023

10/10 Excellent

Marie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Shopping was around the area , the security was top notch we’re you felt so safe . And most importantly the Staff was Wonderful. Will definitely stay there again.
Stayed 4 nights in May 2023

10/10 Excellent

Bobby

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Gramercy is an awesome property. The 36th floor lap pool, infinity pools, sauna, steam room and changing rooms are great. The 37th floor work out room is also excellent. On both floors they have round sofas to watch the sunset. Front door guards are very careful about access and only people registered to your floor have access to the floor. Building is 72 stories tall, one of the tallest in Manila.
Stayed 9 nights in Apr 2023