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Reviews of Shangri-La Residences at the Fort, Manila

4 out of 5
Shangri-La Residences at the Fort, Manila
30th Street, Corner 5th Avenue, Bonifacio, Taguig, Manila

Reviews

9.4

Exceptional

Rating 10 - Excellent. 7 out of 10 reviews" "
Rating 8 - Good. 3 out of 10 reviews" "
Rating 6 - Okay. 0 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 0 out of 10 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Harold

Business traveller
Liked: Cleanliness
Property staff was clearly new and inexperienced. Level of management support was evident particularly from the guest service team. All employees demonstrated a desire to help but clearly weren't prepared
Stayed 7 nights in Mar 2024

10/10 Excellent

Nelson

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2023

10/10 Excellent

Wilmar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property and amenities are exceptional. Location is prime, and staff are friendly. Some deferred maintenance in the rooms (stayed in two different units) that should be addressed to keep the units from a lower rating in the future. My only complaint is upon checkout I requested for an emailed receipt - that is still yet to be sent after almost 24hrs since checking out (it’s not in any of my inboxes)…And I was told the hold on my credit card would be released right away but my account still shows otherwise. Other than that, no other major issues.
Stayed 7 nights in Jun 2023

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, room comfort
Long stay
Very nice staff, accommodating! The property is well maintained. There's a bit of wear and tear but it's ok. It was perfect for our 11 nights stay as a family.
Stayed 11 nights in Mar 2023
Response from From your Edsa Shangri-La, Manila Family on 13 Apr 2023
Dear Christina,Thank you for your rating and taking the time to share your feedback. We are glad to hear that you and your family had a wonderful stay with highlights including our our colleagues' service delivery. We hope to be able to welcome you and your family on your next city getaway!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2020
Response from Shangri-La at the Fort, Manila on 20 Feb 2020
Hi! Thank you for your 5-star rating. We are glad you had an excellent experience with us. We look forward to welcoming you back on your next visit. Have an excellent day ahead!

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Everything went great, we are upgraded to 2-bed apartment which was huge and had everything we need (washer, dryer, iron). They are directly connected to hotel through the swimming pool and the excellent gym where they had indoor basketball court among others. Also great for kids as they have outdoor playground and kids center with bunch of activities. Overall, it was a satisfying experience, my only minor complaint is that they should provide laundry detergent as part of the amenities which they only provide for longer stay.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for family staycation
Stayed 2 nights in Oct 2019
Response from Shangri-La at the Fort, Manila on 31 Oct 2019
Hi, thank you for your kind words. We are glad that you had an enjoyable staycation at the Shangri-La Residences and we look forward to welcoming you back. Have an excellent day ahead!

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is Perfect
Nice location, great for business travelers.
Stayed 7 nights in Oct 2018
Response from Shangri-La at the Fort, Manila on 19 Nov 2018
Hi Syed! Thank you for your 5-star rating. We are glad you had an excellent experience with us. We look forward to welcoming you back on your next visit. Have an excellent day ahead!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ShangriLa Residences are in the same building as the ShangriLa Hotel and share the same gym and other amenities. The Residences are on lower floors versus the regular hotel rooms and do not have housekeeping services on weekends. A 1 bedroom residence is more than twice the size of a regular hotel room and the residence includes a kitchen (stove top, microwave, refrigerator, coffee maker, toaster, rice cooker, hot water, but no oven), and most importantly, a washer/dryer. Don’t expect to run too many loads through the washer/dryer. The unit takes a very long time to wash and dry. It is extremely quiet though. Overall, the Residences is great if you are planning a longer stay in BGC.
Stayed 5 nights in Jan 2018

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get the bill
I need the bill. I don't know can I get the bill of the days I stayed in Shangri LA.
Stayed 9 nights in Jun 2019