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Reviews of Hotel Sogo Roxas Blvd

2.5 out of 5
Hotel Sogo Roxas Blvd
2231 Roxas Blvd, Pasay

Reviews

6.4
Rating 10 - Excellent. 12 out of 52 reviews" "
Rating 8 - Good. 11 out of 52 reviews" "
Rating 6 - Okay. 12 out of 52 reviews" "
Rating 4 - Poor. 8 out of 52 reviews" "
Rating 2 - Terrible. 9 out of 52 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The staff were accomodating and friendly, I sprained my foot and my bag was carried by staff to my during check-in and check-out
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Came from outside Manila and needed hotel near VA medical clinic not knowing this was a Red Light hotel not a family hotel with X-rated TV programs. It’s a smoking hotel with signs stating “No smoking” also bed bugs.
Stayed 1 night in Aug 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Roxas Blvd Branch in Pasay today and it was great! All of the staff and Management were extremely helpful and professional during the checkin and checkout process. The manager even escorted me to my room to ensure that everything was satisfactory. I will definitely be staying here again.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel Great staff
Very nice hotel. The staff is very helpful and friendly. I highly recommend this hotel, by far the best hotel i have stayed at in Manila.
Stayed 4 nights in Mar 2023
Response from Sogo on 31 Mar 2023
Thank you for staying with us here at Hotel Sogo Roxas Blvd. Thank you for taking time to let us know your experience during your stay. It was our pleasure having you as our guest and we look forward to seeing you back here soon.

4/10 Poor

Mike

Disliked: Property conditions & facilities, room comfort
Think twice about Sogo Hotel
It was not so good. The reception staff was not friendly for starters. The air conditioner was very loud, the bed was uncomfortable, and there was no hot water for the shower. Also, there was no window in the room as the ad said city view. The only bright spot was that the room service was very good.
Stayed 3 nights in Jun 2022
Response from Melchor on 3 Aug 2022
Dear Mr. Mike First of all, I would like to thank you for choosing Hotel Sogo Roxas Blvd as your place to stay. But I sincerely apologized for all the inconvenience that you’ve experienced during your stay. I will make sure that all your concerns will be dealt accordingly. I hope that you will still choose our hotel for your next vacation and I’m more than willing to assist you personally. Rest assure that we will continue to give good service to our guests. Thank you and have a good day. Yours truly, Melchor Borata Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Surprising
Good experience.
Stayed 1 night in Apr 2022
Response from Sogo on 31 Mar 2023
Thank you for staying with us here at Hotel Sogo Roxas Blvd. Thank you for taking time to let us know your experience during your stay. It was our pleasure having you as our guest and we look forward to seeing you back here soon.

6/10 Okay

Jason Francis

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022
Response from Sogo on 31 Mar 2023
Thank you for staying with us here at Hotel Sogo Roxas Blvd. Thank you for taking time to let us know your experience during your stay. It was our pleasure having you as our guest and we look forward to seeing you back here soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay, friendly staff
Stayed 2 nights in Mar 2022
Response from Sogo on 31 Mar 2023
Thank you for staying with us here at Hotel Sogo Roxas Blvd. Thank you for taking time to let us know your experience during your stay. It was our pleasure having you as our guest and we look forward to seeing you back here soon.

8/10 Good

VIRGILIO

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2022
Response from Sogo on 31 Mar 2023
Thank you for staying with us here at Hotel Sogo Roxas Blvd. Thank you for taking time to let us know your experience during your stay. It was our pleasure having you as our guest and we look forward to seeing you back here soon.

8/10 Good

Benidicta de

Liked: Cleanliness, staff & service, property conditions & facilities
Fast service staff are very profestional and helpful.what i dont like is the ammenities cause i always request for it during my stay .
Stayed 2 nights in Dec 2021
Response from Sogo on 31 Mar 2023
Thank you for staying with us here at Hotel Sogo Roxas Blvd. Thank you for taking time to let us know your experience during your stay. It was our pleasure having you as our guest and we look forward to seeing you back here soon.

6/10 Okay

SANTOS

Stayed 5 nights in Dec 2021
Response from Sogo on 31 Mar 2023
Thank you for staying with us here at Hotel Sogo Roxas Blvd. Thank you for taking time to let us know your experience during your stay. It was our pleasure having you as our guest and we look forward to seeing you back here soon.

6/10 Okay

Carsten

Liked: Cleanliness, staff & service
So clean, but not so good
Only one outlet to charge our devices, and a two night stay didn't include cleaning during our stay.
Stayed 2 nights in Nov 2021
Response from Sogo on 31 Mar 2023
Thank you for staying with us here at Hotel Sogo Roxas Blvd. Thank you for taking time to let us know your experience during your stay. It was our pleasure having you as our guest and we look forward to seeing you back here soon.

6/10 Okay

JAMES

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2021
Response from Sogo on 31 Mar 2023
Thank you for staying with us here at Hotel Sogo Roxas Blvd. Thank you for taking time to let us know your experience during your stay. It was our pleasure having you as our guest and we look forward to seeing you back here soon.

10/10 Excellent

MD SHANTO

Liked: Cleanliness, staff & service, room comfort
Stayed 10 nights in Sep 2021
Response from Sogo on 31 Mar 2023
Thank you for staying with us here at Hotel Sogo Roxas Blvd. Thank you for taking time to let us know your experience during your stay. It was our pleasure having you as our guest and we look forward to seeing you back here soon.

4/10 Poor

Oliver

Stayed 8 nights in Sep 2021

10/10 Excellent

Maryrose

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The blanket needs a thicker one not just a white thin linen. The beddings is same... if you move a lil bit..the bed spread falls off already because its just a thin white linen and the bed itself. Please upgrade.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Maryann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

4/10 Poor

wilmer

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
I waited for 2 hours just to verify my booking with expedia, I dont what is wrong with sogo hotel system. and after check out we waited again becuase they want to verify
Stayed 2 nights in Jan 2020

2/10 Terrible

Svend

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with group
unsatisfied
Stayed 1 night in Dec 2019

6/10 Okay

DIOMEDES

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not family friendly and the staff is the rudest i ever came across i will never book here again. This is more like a hook up hotel and thats about it
Stayed 4 nights in Nov 2019

4/10 Poor

Quest

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Shower curtain is very dirty...I requested non-smoking room but smell cigarette odor. Overall I'm very disappointed
Stayed 1 night in Nov 2019

6/10 Okay

Daledeleon, Sydney australia

Travelled with family
Disliked: Amenities, property conditions & facilities
Not too bad, it is good location,hotel staff are not so attentive,not more training on hospitality aspect
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
The food is not prepared properly..not commensurate to the price..shower curtain was not properly cleaned..the towels have holes in them..the staff were courteous enough
Stayed 1 night in Nov 2019

4/10 Poor

Steve, Yokohama Japan

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was for "intimate play time" which wasn't what we expected. We never got the 4am wake up call we requested nor was the 5am taxi we asked for.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

nancy, usa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is a plus. It is very close to MOA and NAIA. The staff are all friendly and efficient. The room is very clean. Overall service was excellent.
Stayed 1 night in Nov 2018

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
For me sogo is so clean so good
Stayed 1 night in Sep 2018
Response from barbie on 30 Sept 2018
Thank you for staying with us, we hope to see you again sir.

8/10 Good

DoubleD, Texas

Liked: Cleanliness, property conditions & facilities, room comfort
If you’re seeking recreation, the garage rooms with hot tub & king size bed are for you.
Stayed 1 night in Aug 2018
Response from barbie on 22 Aug 2018
thank you for staying with us. we hope to see you again.

6/10 Okay

Verified traveller

Liked: Staff & service
Took way to long to check me in with nobody else waiting and an abundance of staff. I couldn’t get a blanket in this hotel which I thought was weird. Overall staff was friendly
Stayed 2 nights in Jun 2018

4/10 Poor

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
aircondition very noisy.very thin blanket.
the room is quite good,aircondition very noisy,the blanket is very thin.I booked 2 days they call me middle of the night to inform my check out..they just say sorry they forgot that I'm 2 days..very poor customer service..
Stayed 2 nights in May 2018

2/10 Terrible

Francis, imus cavite

Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean and not good
Expedia reservation it should be 1 queen and 1 twin. Sogo said their biggest room is 1 queen and 1 single. What happened? Sogo is not a family friendly hotel. All rooms are smoking, dirty white towels and linens. No garbage can or bag.
Stayed 1 night in Mar 2018

4/10 Poor

Ross, vancouver canada

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
New Hotel - Not Ready yet
Raised Bathtub? Showerhead too low! I am 6'2" Canadian! No Shower curtain or door on shower! Water everywhere all over bathroom! After shower! Room did not smell good
Stayed 1 night in Feb 2018

6/10 Okay

HANSEUL

상세한 이용후기
흠..일단 소고 호텔은 체인점인거같아요 곳곳에 너무 많기 때문에 어느 지점인지 주소를 꼭! 확인하고 가야해요 3박했는데 청소 따로 안해주기에 타올,물 등은 따로 계속 받아야해요 프론트에 달라고 했는데 굳이 올려주겠다하고 팁 요구하니까 필요하시면 프론트에서 바로 받아가시는걸 추천해요 방에 창문,냉장고가 없고 욕실 따뜻한 물은 아주 잘나옵니다 칫솔 등 간단한 세면도구 주지만 따로 챙겨 가져가셔야해요 1층에 작은식당이 있고 룸서비스 가능하고 저렴한 편입니다 공항에서 230페소 sm mall 180페소 등등 주변이 다 멀지않고 가운데 같은 느낌이라 나쁘지않지만, 주변에 편의시설이없고 삭막합니다 제가 묵은 방은 벌레는 없었고 깔끔했습니다 콕찝어 나쁜건 없지만...추천하진 않습니다
Stayed 3 nights in Jan 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helt ok!
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

katsutoshi

Stayed 1 night in Feb 2023
Response from Sogo on 31 Mar 2023
Thank you for staying with us here at Hotel Sogo Roxas Blvd. Thank you for taking time to let us know your experience during your stay. It was our pleasure having you as our guest and we look forward to seeing you back here soon.

2/10 Terrible

Verified traveller

Stayed 4 nights in Feb 2021

2/10 Terrible

Maria Emma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

Brook

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
糟糕的旅行Very bad experience
预定的酒店、到店里让我等了一个小时才有房、好不容易入住了、没有被子（这个应该是日式的本有的样子就不说了），早上凌晨5点多有人一直敲门、5点半又有人敲门、后来又打电话进来、没接到、实在受不了了！我打电话问前台怎么回事？由于是在国外、交流不方便！说了半天对方太明白！真的是一次糟糕的旅行！
Stayed 1 night in Nov 2019

8/10 Good

DONGKYUN

Liked: Cleanliness, staff & service, property conditions & facilities
전반적으로 조용하고 좋아요..그런데 창문이 없어서 답답해요...
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

MASAKI

Liked: Cleanliness, staff & service, property conditions & facilities
まずまず
良く教育されたスタッフと清潔なホテルでただ泊まるだけなら快適でした。 時間単位で、延泊出来ますが、その際は、窓の無い、ベットだけの連れ込み用の部屋に移動となります。
Stayed 1 night in Sep 2018

10/10 Excellent

Ingyeong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족해요
직원들도 친절했고 , 룸서비스로 한번 로비에서 한번 총두번 밥도 먹었어요. 전반적으로 만족러웠어요. 기회가 되면 또 이용할 생각도 있답니다.
Stayed 2 nights in Jul 2018
Response from barbie on 23 Sept 2018
thank you sir we hope to see you again...