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Reviews of Grass Residences by Andrea

3 out of 5
Grass Residences by Andrea
SMDC Grass Residences, Quezon City

Reviews

3.8
Rating 10 - Excellent. 2 out of 14 reviews" "
Rating 8 - Good. 0 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 3 out of 14 reviews" "
Rating 2 - Terrible. 8 out of 14 reviews" "

4.8/10

Cleanliness

5.2/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Ann

Stayed 2 nights in Jul 2023

2/10 Terrible

Analyn

Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Worst experience
A lot of things went wrong for this booking. The owner kept us aware that we should not say we rented a unit through a website and that we would not be able to go through the main lobby to enter but rather was snuck through the back exit doorway. When we got there it wasn’t even the unit we reserved. Instead of a 2 bedroom unit that was posted we were given a studio unit. They also refused to at least give us some receipt for the deposit and expected us to rely on their word that they would return it the next day. I spoke to the owner regarding the concerns and she was very rude. Didn’t have any consideration and was pretty much making snotty comments as if I was in the wrong. I did complain to the hotels.com website and they were great, even gave me something back even if it was non-refundable. You really do pay for what you get. We ended up paying for the place but left that moment because of what we experienced and ended up in a wonderful hotel close by. Be careful for what you pay for especially through this “Andrea” account. Apparently she has more places she rents out so be careful.
Stayed 1 night in Jun 2022

2/10 Terrible

Jennifer

Stayed 1 night in Aug 2021

2/10 Terrible

Danielle Anne

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2020

4/10 Poor

Verified traveller

Travelled with family
Location is great fir shopping and dining .........
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
"The place is excellent but not the accomodation"
I paid for two rooms in 1 unit but only 1 room given. I was required to give 5k as security deposit refundable upon check out but it was promised to be transfered to my account but until now not transfered. Several txt and emails sent but no reply. Stressful!
Stayed 8 nights in Dec 2019

2/10 Terrible

JAMES

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this host: Bad Mgmnt, Bad Unit
Stayed at the Grass Residence before & they’re great except for this one that is hosted by Andrea. The unit is unlivable, filthy, cramp, & has no standard at all. I enumerated below all the things that we complained about & unfortunately, the host is not cognizant of what a good living standard should be; she even blamed me for not giving her the opportunity to fix the following problems: For the unit improvements, the following needs to be addressed: 1. Roaches are crawling everywhere 2. No potable water to drink 3. Cigarette smell 4. Bed sheet and pillows smell like sweat 5. Bathroom sink is not draining well 6. Refrigerator is not working 7. Kitchen light is out 8. Huge uncovered water bucket in the bathroom that occupies ⅓ of the space but has no water; not sure what it is for 9. Bathroom is filthy 10. No soap, toilet paper or basic supplies & not sure what else we can discover... Below are her unedited responses: “we will change the bedsheets,i will send you a person to address your all the concern.im not in manila now. i still have 1 unit. i will arrange my other unit now.bathroom supplies and soap is not provided.huge drum inside the bathroom ia for water purpose just incase no water supply but i can remove and clean the bathroom again.sorie if uve roaches,im giving u.a unit to transfer actually.im fixing everything for your familyas i told you i cant fix it by 1 hour just give us time to fix.no intensions for bad image sir.the only problem is you”
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is not clean there are cockroaches , no new bed sheets were placed, no cofee mugs , no tv as mentioned on the inlcusion , the host is 2 hours late on the time of check in and check out! shower is not working properly, curtain rock is damaged!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like that the property has many pools to choose from... staff were corteous
Stayed 1 night in May 2019
Response from -Andrea on 22 May 2019
Thank you for staying! It was our pleasure.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No toiletries. Dirty room and towels. Broken flush. 1hr to check-in. 1 hr to check-out. Says P250/night on parking but I was charged P300/day so I was charged doubled with parking in a far building. I gave $25 deposit and on check out, P1000 was returned instead and the agent said the dollar is gone. I tried to check out the day before because I can’t stand the low quality and poor accommodation that’s why I have to check out the day before and I have to come back to pick up my deposit and the security at Grass was uncomfortably too strict. Guys beware of this property.
Stayed 2 nights in May 2019

10/10 Excellent

Bambie ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from andrea on 5 May 2019
hello.thank you soo much maam and sir for your stay to my property.Godbless and more power.