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Reviews of Airport Apartments Manila

3.5 out of 5
Airport Apartments Manila
Dona Soledad Ave. Extension, Better Living, Parañaque, Manila

Reviews

6.0
Rating 10 - Excellent. 23 out of 231 reviews" "
Rating 8 - Good. 76 out of 231 reviews" "
Rating 6 - Okay. 57 out of 231 reviews" "
Rating 4 - Poor. 35 out of 231 reviews" "
Rating 2 - Terrible. 40 out of 231 reviews" "

6.4/10

Cleanliness

6.0/10

Staff & service

4.2/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t waste your time at this dump
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing, disgusting and dirty, unfriendly owners, cockroaches, stains on the sheets, stains on the roof, poop in the cabinets. We complained and they still kept giving us horrible rooms. We decided to leave the lady had the nerve to ask for the 100 PHP for early check in!!! And then phoned my fiancé COMPLAINING about our other review on the other site we booked on!! Little do they know we are getting our money back and hope it comes out of their pockets! Disgusting how they can treat people like this and sleep at night!
Stayed 1 night in Jul 2019
Response from janson on 24 Jul 2019
hi ma'am, this is to clarify that we did not get money from you for Early check In. We accommodate you around 11AM for FREE. we just consider the time. thank you

10/10 Excellent

Zoilynne

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities
Stayed 4 nights in Apr 2019
Response from janson on 3 May 2019
Dear Guest, Good Day! your feedback is very important to us. May i ask the basis of the rating you gave to us? so we can do some improvement on our services. We will value your suggestions and recommendation. Thank you, Janson unit owner

4/10 Poor

Verified traveller

Stayed 8 nights in Mar 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
5star resort experience great value for hard earned money
Stayed 1 night in Mar 2019

10/10 Excellent

Kathrina Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

6/10 Okay

Noreen

Don't expect much
There was no microwave when it's said there is, aircon is not cool enough, few cable channels to watch, at the adds said free pool for 2 but it was not, at the adds said with balcony but was not, at adds said 2 rooms but it was just studio type. Over all it was clean had friendly guards and staff. I think since it was cheap price you don't expect what was exactly said at the offer accomudation package on the apps or at hotel.com
Stayed 3 nights in Feb 2019

8/10 Good

Honey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recharged overnight
Room was conducive for resting
Stayed 1 night in Feb 2019
Response from Chateau-elysee on 12 Feb 2019
Thank you for staying with us, and your feedback

10/10 Excellent

Florian

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Chateau-Elysee on 12 Feb 2019
Thank you Florian for visiting us hope to see you again.

8/10 Good

Lucky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Property Manager on 15 Jan 2019
Thanks you very much for your feedback.

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2018
Response from property manager on 15 Jan 2019
Thanks you very much for your stay and feedback.

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was too far from everything. The worst part was that the pool cannot be used on the weekends and there is a per person charge to use the pool
Stayed 1 night in Dec 2018
Response from Property manager on 17 Jan 2019
Dear Guest, Nothing is to far here only traffic is the problem all over the metro manila area. The rules of the pool are clear stated in the terms and conditions before your book. sorry to hear your not satisfied.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
The first timer
We're expecting that we will be able to use your wifi since we don't have signal to use cellular data on our mobile phone but it turns out that it's not working we can't load FB and youtube. We are not also advise that there will no toothbrush and toothpaste to be provided since we're not able to buy one. Maybe you can also include slippers on package but other than that everything is fine.
Stayed 1 night in Dec 2018
Response from Property Manager on 15 Jan 2019
Dear Guest, Internet in Metro Manila is sometimes good and often poor its out off our control that is why we give it for Free. We are not a hotel but apartment rental so we do not provide slipper toothpaste toothbrush ect because for the booking fee little over 10 dollars there is no room to provide that. But we have a store at the gate 24/7 there you can buy all you need for your connivance.

2/10 Terrible

Verified traveller

Stayed 2 nights in Dec 2018
Response from Chateau-elysee on 12 Feb 2019
Thank you for your feedback

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

2/10 Terrible

Carmel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where terrible and the property wasn’t that great expensive parking . They never listen too you when you have told them that your car is too big. They waste a lot of time taliking to each other instead of checking people into the property . The aircon doesn’t work well as they put a cupboard i for you of it to lock the flow
Stayed 2 nights in Dec 2018

4/10 Poor

Edwin J.

Dirty place and AC not working
The bathroom is very dirty, utensils are dirty, bed bugs and cockroaches seen in the place. The cleaners don’t have any sufficient tools to clean the place. The sink in the bathroom and the toilet bowl are clogged. AC don’t work well. I don’t think the owner check the place after the cleaners done.
Stayed 4 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Riza on 27 Sept 2018
Thank you for visiting us.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Well I will list the pros and cons Pros: nice staff, close to the airport and the outdoors of the complex is nice. Cons: Roaches in the room everywhere. Had to leave and stay with friends could be in a place like that. So if your want to be near the airport and don’t mind Roaches it’s the place for you.
Stayed 2 nights in Aug 2018
Response from riza on 1 Sept 2018
Thanks for your visit, altough we have weekly pest control, It can happen that roaches been seen addressing this to the staff would result in immidiate action.

10/10 Excellent

Noreen, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pool area
Kinds enjoyed their stay... the poll area was great.
Stayed 1 night in May 2017
Response from Riza on 30 Aug 2018
Thanks for your visit hope to see you again

4/10 Poor

Craig, Birmingham, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty room! Condoms left in drawers, and lots of dust over top of wardrobe. The bed was disgustingly filthy. I think the mattress contained more DNA than a human! Also, it did have sky tv in the room, but wasn’t subscribed to any channels, so you couldn’t actually watch anything. The location isn’t good either as there isn’t anything worth walking to within the vicinity. The AC was totally inefficient and really needed cleaning. Do not stay here!!
Stayed 3 nights in Jun 2018

4/10 Poor

Anna Marie

Disliked: Staff & service, property conditions & facilities
Worst accommodation
Worst stay. I asked to be transferred to 3rms. 1st rm the rm only has personal fridge, t.v. place on the wall is as small as an I-pod which is not what the pictures shows and the sofa sheet has stains 2nd rm, the dining table has only 1 chair and the t.v. is quite big but 1/4 of it is grayed out. Talked over the phone with a staff and it seems they don't want to be responsible for those mess and put the blame to previous guest. And asked me to just cancel the booking. Wow! Told the lady I know the rules are. Had asked to be transferred to the 3rd rm and tried to relax. Just stayed at the room even for dinner though not the original plan.
Stayed 1 night in May 2018

2/10 Terrible

Ize, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible location and place to stay
Will definitely not recommend this place to anyone. We are only using fan -not even an aircon and at night there were many cockroaches. The room is not clean and the utensils is dirty. We had feedback to the owner but they just ignore us. Terrible experience, will not comeback again.
Stayed 5 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place overall
Stayed 1 night in Jan 2016

10/10 Excellent

William

Liked: Cleanliness, staff & service, room comfort
Recommended
Only one night but the place was very good recommende
Stayed 1 night in May 2018

8/10 Good

Stuart

Liked: Cleanliness
It has Wi-Fi it was close to the airport and has a
It’s not fancy , I only paid 20 , and I was catching a plane back home , it’s close to the air port , But the roads are so small that it easily gets packed with traffic so you need to take into consideration , I wasn’t looking for anything fancy I just need a place to rest my head and have Wi-Fi ? And for that , it serve my needs

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
aircond blowing hot air
plate have chip eletric fan to noisy no body to talk about the condo
Stayed 4 nights in Mar 2018

6/10 Okay

DEMETRIO

Read everything carefully
Beware of no free parking and feeds on all amenities

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't ever stay
Worst place ever full of cockroaches staff were horrible
Stayed 2 nights in Jan 2018

6/10 Okay

jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for the money
Second time i stay here it is very reasonably priced and it it really nice .
Stayed 1 night in Dec 2017
Response from riza on 30 Dec 2017
Thank you for your visit nice to support you

8/10 Good

Benjamin, St marys wv

Liked: Staff & service, room comfort
Would love to cone back.
From the start the staff was very nice and the room was just right for the two of us. Really loved it there and wouldn't mind coming back. The only thing I would improve would be better supply of toilet paper.
Stayed 8 nights in Nov 2017
Response from riza on 30 Dec 2017
thanks you for having you at my apartment you where so kind

2/10 Terrible

Ana, chateau hotel Elysee-Seine . dona soledad bicutan

Disliked: Cleanliness, property conditions & facilities, room comfort
Posted-site wrong info. It's Co.ndo not hotel
booking a hotel,but its a condo.too hot, too many mosquitos,have cackroaches, linens ,?toiletries are limited , pools you have to pay per head, parking you have to pay every day charge. What was posted in your site is not what you gonna get. No AC on hallways, elevator too hot. Unexpected exoerience , uncomfortable to stay, Unrecommendable. Phils. is too humid they should have a centralized AC ON.requesting to give my payment 1/2 fee. Bec. Of wrong info.i'n booking a hotel not condo.Got rashes on mosquito bites , got sick bec. Of the room temp. Not able to go bwork for 2 weeks bec. If the rashes.
Stayed 7 nights in Nov 2017

4/10 Poor

Jocelyn

Disliked: Property conditions & facilities, room comfort
Aircon was not cold enough Found out better rate in the same community
Stayed 2 nights in Nov 2017

10/10 Excellent

nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nice place and lot of parking for the guest.
the place is commendatory for family vacation because of the amenities of the resort.
Stayed 1 night in Oct 2017

2/10 Terrible

Aristotle

Disliked: Cleanliness, staff & service, room comfort
Awful, worst and can't get help from hotel.com
I called prior to our arrival and made arrangement to be pick up at the airport. When we got there, room wasn't ready and the desk doesn't have a clue about our arrival. Somebody was sleeping in the room that they put us in. Bed wasn't made and the lady who was sleeping there just handed us a bed sheet. Her hair was everywhere in the sofa and on the sheets. We where so tired and my mom was coming from a 21 hrs flight. So inspite all of the unpreparedness, we went to bed. After an hour when there was a ring on the door. I answer the door and they wanted to move us on the 4th floor. We were tired, we don't have the energy to move our luggages and it was 6 in the morning and mind you my mom just got off of from a 21 hrs flight and she is old. So we decided to leave the place and looked for another accomodation. I asked for a refund but still they charge us for 1 night. I called hotels.com but they are no help at all. They seem to side with the place not the wronged customer. The hotels.com agents that i spoke with doesn't seem to speak and understand english that good. And your website tool free numbers doesn't work. The last agent i spoke with ( sounds like a spanish speaking lady) told me she will call me on my cellphone as the line was not clear, 4 days later never heard anything from her, hotels.com or from the accomodation. Good job guys!!! NOT!!!
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place but hidden costs
it was great but the add on costs were a bit much for use of the pool.
Stayed 3 nights in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not commen adableifyouwanttorelax.verypooraorundin
Very noisy trafic are terrible not recommended so rounding
Stayed 2 nights in Jul 2017

2/10 Terrible

peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Bad Stay in that Appartement.
Bad Hotel and the bed is so noisy if You Moving from side to other side....its unbelievable Not Allowed to use Pool...impossible
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Barna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good except the fact that I was not allowed to use the swimming pool on the weekend.

6/10 Okay

Kelvin

Hotel was good ,good amenities
Stayed 2 nights in May 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bed
Reason why we didn't like it much is because of the bed situation. It feels like its going to fall off. But overall we felt comfortable in the area. Please so change your bed. We would like to stay there again. Thanks Service: Attendant was not friendly at all Desk staff: Super helpful

4/10 Poor

Les

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again
Poor room service, over 36 hours to get toilet tissue, bugs, cockroaches and beetles inside everywhere in the room. Walls were cracked, walls were not cleaned from bugs being killed previously, had laundry done they lost and damaged our laundry. Only good thing about the Resort was one very courteous and professional security guard. Out of my whole trip most expensive resort most disappointing.

2/10 Terrible

Karen

Disliked: Cleanliness, property conditions & facilities, room comfort
Yukk
No bedding for the damaged sofabed, couldn't bring ourselves to use the shower. Dreadful place and couldn't wait to leave

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its more of a managed condo hotel. But it was a pleasant stay. I got the 2 bedroom with adequate living, dining and kitchen area. The sofa in the living room converts to a sofa bed. Can fit up to 8 people with roll away bed as extra request with no additional charge. There is also a small balcony for open air sitting.

8/10 Good

Retha

Liked: Cleanliness, staff & service, room comfort
!st Unit fridge was not working but after I reported it they immediately changed us to another unit. I was a bit amazed that they were charging us to use the pool, as residents use it for free and the guy that bought the unit that we rent from surely counts as a resident, furthermore they should say that when they advertise on the net I think. There were no knives in the unit and hardly any cooking utensils like grater or can opener.

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Place was good but accessibility to other places is too bad. I do not recommend this place.

6/10 Okay

Verified traveller

Near airport
Basic but good accommodation. We had to pay to use the pool and weekends guest s are not allowed to use the pool at all.