This hotel is excellent but need more staffs to serve better. I am not sure where is the return air vent for HVAC system? This is a mechanical engineering question that most people don’t even care but I do for IAQ. Intercom system is in place but most time did not get a hold with anyone except few lately. Again, due to short staffed. The housekeeping staffs tried their best to avail our request:) dinner and breakfast menus were superb. The dining room setting was awesome! Lots of fresh food that meet 4 or 5 star rated hotel. Only reason, I may skip this hotel is because the bus drop off place that is far away from the Clock Tower which is the main entrance for Tawaf. Every time we go to pray we need to walk 20 minutes in through the dusty bus stop called Al Ghaza Bus Stop. Otherwise the bus service between the hotel and the Haram is wonderful, we didn’t have to wait long, in case, mistime bus was standby. Other minor issues were the laundry service non-operational due to lack of staff again. There is a micro- fridge doesn’t cool to 37degree and no microwave:). There are so many TV channels except “ Al Jajeera” if I am not mistaken. Overall stay was comfortable and will be back soon with one condition that is change the bus stop to a closest stop to the Clock Tower/ Tawaf starting place.