Minibar, in-room safe, desk, laptop workspace

Reviews of Novotel Makkah Thakher City

4 out of 5
Novotel Makkah Thakher City
Al Andalus District, PO Box 4575, Makkah, Makkah

Reviews

8.4

Very good

Rating 10 - Excellent. 155 out of 269 reviews" "
Rating 8 - Good. 58 out of 269 reviews" "
Rating 6 - Okay. 23 out of 269 reviews" "
Rating 4 - Poor. 11 out of 269 reviews" "
Rating 2 - Terrible. 22 out of 269 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Haytham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Apr 2024
Response from Hotel management team on 28 Apr 2024
Dear Haytham,Thank you for choosing Novotel Makkah Thakher City. We are delighted to learn that you have enjoyed your stay and we look forward to welcoming you again very soon.

10/10 Excellent

Mohamed Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and the service are excellent. Every half an hour a bus takes you to Haram. I will be using this hotel everytime i perform Umrah, Insha Allaah
Stayed 3 nights in Apr 2024
Response from Hotel management team on 28 Apr 2024
Dear Mohamed,Thank you for your positive feedback regarding food and shuttle service. We are always honored to welcome you to Novotel Makkah Thakher City. Waiting to serve you again on your next visit soon.

10/10 Excellent

TAHIR

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Calm n quiet and friendly staff
Stayed 3 nights in Apr 2024
Response from Hotel management team on 16 Apr 2024
Dear Tahir,Thank you for your time and review. It’s highly appreciated. We are thrilled you were pleased with our services at Novotel Makkah Thakher City, we always strive to provide the best service to our guests to enjoy a spiritual journey. Looking forward to welcoming you again soon.

2/10 Terrible

Zyad

Stayed 1 night in Apr 2024

6/10 Okay

Syed

Travelled with family
Liked: Cleanliness, staff & service, amenities
Water clogged when take shower and flooded Power outlets and locker didnt work
Stayed 2 nights in Apr 2024
Response from Hotel management team on 12 Apr 2024
Dear Syed,Thank you for sharing your feedback with us. We appreciate your feedback regarding the bathroom maintenance, and we do apologize for any inconvenience that may have occurred. Rest assured that corrective action is in place to be avoided in the future. We look forward to welcoming you in the very near future.

2/10 Terrible

Salwa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not like any thing and can not ask any one or recommend anyone
Stayed 3 nights in Apr 2024
Response from Hotel management team on 12 Apr 2024
Dear Salwa,Thank you for sharing your feedback with us. We do apologize for any inconvenience that may have occurred. Rest assured that corrective action is in place to be avoided in the future. We look forward to welcoming you in the very near future

10/10 Excellent

Abdiweli

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 4 nights in Mar 2024
Response from Hotel management team on 4 Apr 2024
Dear Abdiweli, We are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.

10/10 Excellent

Kawish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place for families. Will highly recommend it to anyone
Stayed 4 nights in Mar 2024
Response from Hotel management team on 3 Apr 2024
Dear Kawish,Thank you for choosing Novotel Thakher Makkah. We are delighted to learn that you have enjoyed your stay and we look forward to welcoming you again very soon.

2/10 Terrible

Shahwar Muhammad

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Didn’t like this property at all. The transportation provided was very far from the mosque. Staff was very unresponsive and will not even attend the phones.
Stayed 4 nights in Mar 2024
Response from Hotel management team on 24 Mar 2024
Dear Shahwar,Thank you for sharing your feedback with us. We appreciate your feedback regarding the staff and shuttle service location, and we do apologize for any inconvenience that may have occurred. Rest assured that corrective action is in place to be avoided in the future. We look forward to welcoming you in the very near future.

10/10 Excellent

Mohamed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were great , but the washroom sink was broken, otherwise good value
Stayed 5 nights in Mar 2024
Response from Hotel management team on 20 Mar 2024
Dear Mohamed,Thank you for sharing your positive feedback regarding your stay with us. We are pleased to know that our beds met your expectations. As for the bathroom maintenance, rest assured that we have taken immediate action. We look forward to serving you soon.

10/10 Excellent

Osama

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very considerate. Accommodated us with request to change rooms. Clean rooms, polite staff. Will stay there again.
Stayed 3 nights in Mar 2024
Response from Hotel management team on 18 Mar 2024
Dear Osama,Thank you for your positive feedback regarding staff service and room cleanliness. We are always honored to welcome you to Novotel Thakher Makkah. Waiting to serve you again on your next visit soon.

6/10 Okay

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is new well maintained and clean but transportation to Haram is horrible, shuttle drops very far off I hade to use taxi to go to Zam Zam parking and it cost almost same money if I would have stayed in hotel more expensive but at walking distance from haram.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 12 Mar 2024
Dear Mohammad, Thank you for sharing your positive feedback regarding your stay with us. We are pleased to know that our facilities and hotel's cleanliness have met your expectations. As for the location and shuttle service drop-off point, rest assured that we have taken immediate action. We look forward to serving you soon.

8/10 Good

Rash

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was immaculate, the service is excellent. Area was pollution free,the scenery was amazing. The auxiliary staff were extremely helpful. We would appreciate if the women at the counters would receive training. All in all it was a wonderful experience.
Stayed 5 nights in Mar 2024
Response from Hotel Management on 12 Mar 2024
Dear Rash, Thank you for sharing your positive feedback regarding your stay with us. We are pleased to know that our hotel cleanliness and staff have met your expectations. As for the reception staff, rest assured that we have taken immediate action. We look forward to serving you soon.

10/10 Excellent

Shamim

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
It’s a very beautiful hotel ,nice clean rooms but very far away from the Haram and bus drops off 30 minutes from location and still have to walk about 25 minutes to Haram which should be explained as we Are old people and was very difficult to walk and cancel our hotel and rebook as everything was fully booked
Stayed 4 nights in Feb 2024
Response from Hotel Management on 3 Mar 2024
Dear Shamim, Thank you for sharing your positive feedback regarding your stay with us. We are pleased to know that our room facilities and cleanliness met your expectations. As for the location and shuttle service drop-off point, rest assured that we have taken immediate action. We look forward to serving you soon.

2/10 Terrible

Zabed

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel doesn’t not deserve four stars hotel.Price very cheap but services and room cleaning very bad
Stayed 5 nights in Feb 2024
Response from Hotel Management on 3 Mar 2024
Dear Zabed,Thank you for sharing your feedback with us. We appreciate your feedback regarding the service and room cleanliness, we do apologize for any inconvenience that may have occurred. Rest assured that corrective action is in place to be avoided in the future. We look forward to welcoming you in the very near future.

10/10 Excellent

Syed

Stayed 1 night in Feb 2024
Response from Hotel management team on 21 Mar 2024
Dear Syed, We are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 9 nights in Feb 2024
Response from Hotel Management on 25 Feb 2024
Dear Muhammad, We are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.

10/10 Excellent

Margo

Stayed 2 nights in Feb 2024
Response from Hotel management team on 21 Mar 2024
Dear Margo, We are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.

6/10 Okay

Aamir

Liked: Cleanliness, staff & service, property conditions & facilities
Overall was a great experience just as like last time but unfortunately WIFI network was so weak , Hope gonna work better next time
Stayed 5 nights in Feb 2024
Response from Hotel Management on 25 Feb 2024
Dear Aamir,Thank you for your kind opinion. We appreciate your feedback regarding the Wi-Fi and let us assure you that we have taken immediate action regarding it. We look forward to serving you soon.

10/10 Excellent

Suleman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a new hotel very neat and clean. Staff is cooperative also lobby smells so good I love the fragrance. I would love the stay there again.
Stayed 5 nights in Feb 2024
Response from Hotel Management on 25 Feb 2024
Dear Suleman,Thank you for your positive feedback regarding our hotel's cleanliness, staff service and reception staff. We are always honored to welcome you to Novotel Thakher Makkah. Waiting to serve you again on your next visit soon.

4/10 Poor

Sohail

Disliked: Cleanliness, staff & service, property conditions & facilities
We had a stay for 4 days in 4 days stays they did just one time room cleaning even we requested many times but no one showed up and hotel location is very poor a lot’s of construction happening in the area.
Stayed 4 nights in Feb 2024
Response from Hotel Management on 25 Feb 2024
Dear Sohail,Thank you for sharing your feedback with us. We appreciate your feedback regarding the location and housekeeping service, and we do apologize for any inconvenience that may have occurred, rest assured that corrective action is in place to be avoided in the future. We look forward to welcoming you in the very near future.

10/10 Excellent

Margo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place Nice and helpful staff I will com back again to the same place
Stayed 1 night in Feb 2024
Response from Hotel Management on 21 Feb 2024
Dear Margo,Thank you for your time and review. It’s highly appreciated. We are thrilled you were pleased with our hotel cleanliness and staff service. At Novotel Thakher Makkah. We always strive to provide the best service to our guests to enjoy a spiritual journey. Looking forward to welcoming you again soon.

10/10 Excellent

Mariam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's beautiful. Thank you for having us!
Stayed 4 nights in Feb 2024
Response from Hotel Management on 20 Feb 2024
Dear Mariam, We are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.

2/10 Terrible

OSMAN

Stayed 2 nights in Feb 2024
Response from Hotel management team on 21 Mar 2024
Dear Osman,Thank you for sharing your feedback with us. We do apologize for any inconvenience that may have occurred. Rest assured that corrective action is in place to be avoided in the future. We look forward to welcoming you in the very near future.

8/10 Good

Jahayer

Liked: Cleanliness, staff & service, property conditions & facilities
ملاحظاتي ١_الافطار لا يتناسب مع مستوى الفندق ويحتاج لتحسين ٢_ ريحة الرطوبة في الغرفة ودورة المياه
Stayed 1 night in Jan 2024
Response from Hotel Management on 7 Feb 2024
ضيفنا العزيز، نشكرك على وقتك الثمين لمشاركتنا رأيك حول الإقامة في فندق نوفوتيل ذاخر مكة، ونود إبلاغك بأنه قد تمت مشاركة رأيك حول بوفيه الإفطار والرائحة مع الإدارة المختصة لاتخاذ الإجراءات اللازمة، دمت بخير.

10/10 Excellent

Ahmad

Stayed 1 night in Jan 2024
Response from Hotel Management on 1 Feb 2024
Dear Ahmad,Thank you for choosing Novotel Thakher Makkah. We are delighted to learn that you have enjoyed your stay and we look forward to welcoming you again very soon.

10/10 Excellent

Naveed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent shuttle service to Haram 24 hrs a day.
Stayed 3 nights in Jan 2024
Response from Hotel Management on 30 Jan 2024
Dear Naveed, Thank you for taking the time to write a positive review of our shuttle service. At Novotel Thakher Makkah, we strive to provide our guests with the best possible experience.We hope to welcome you back to our hotel soon.

10/10 Excellent

Hüsnü huzeyfe

Stayed 7 nights in Jan 2024
Response from Hotel Management on 30 Jan 2024
Dear Hüsnü, We are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.

8/10 Good

Sadiq

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room unfortunately had a strong smoke smell. The receptionist insisted that all the rooms were non-smoking, but that didn't match our experience. He then told us that it would take an hour to get us a new room since it was so busy and sent room service to spray the room instead. Bathrooms were clean. There were no toothbrush, loofa or hair dryer. I’m guessing they are available on request. Showers didn't drain well, leaving the bathroom soaked every time. Room service was good. Quick to bring us what we asked for – no complaints! Overall hotel is new and clean with a modern aesthetic. Loved the cozy little café. It offered decent menu options, all reasonably priced. Shuttle to the haram ran every 30 minutes and was on time every time we took it.
Stayed 1 night in Jan 2024
Response from Hotel Management on 24 Jan 2024
Dear Sadiq, Thank you for sharing your positive feedback regarding your stay with us. We are pleased to know that our bathroom cleanliness, room service, shuttle service and coffee have met your expectations. As for the room smell, bathroom amenities, and bathroom maintenance, rest assured that we have taken immediate action. We look forward to serving you soon

8/10 Good

Sadiq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 24 Jan 2024
Dear Sadiq,We're delighted that you shared your experience in our hotel with us, and we hope to have the opportunity to exceed your expectations on your next visit.

6/10 Okay

Mona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room but the shower area was leaking water on the bathroom floor, I had open buffet dinner and it was average for the price I paid I expected more extremely limited options all hot food main course food was not suitable for vegan or vegetarian I ended up with salad and it was very bland, terrible store bought juices also when I asked for coffee they told me they out off it like seriously.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 21 Jan 2024
Dear Mona, Thank you for sharing your feedback with us. We appreciate your positive feedback about our room. Regarding the dinner buffet and bathroom maintenance, we do apologize for any inconvenience that may have occurred, rest assured that corrective action is in place to be avoided in the future. we look forward to welcoming you in the very near future.

4/10 Poor

Olivia, Duluth

Disliked: Cleanliness, staff & service
The bathroom stinks. The electric outlets do not work except one plug. The carpet is dirty. The room smells. The bus service to haram parts very far from haram . One can get lost and cannot find the bus stop. No amenities like tooth bush or shower cap or nail file is provided in the room. No coffee is provided nor creamer.
Stayed 3 nights in Jan 2024
Response from Hotel Management on 18 Jan 2024
Dear Olivia,Thank you for sharing your feedback with us. We appreciate your feedback regarding the bathroom maintenance, electricity, room cleanliness, shuttle service, and room amenities, we do apologize for any inconvenience that may have occurred, rest assured that corrective action is in place to be avoided in the future. we look forward to welcoming you in the very near future.

10/10 Excellent

Sarra

Stayed 1 night in Jan 2024
Response from Hotel Management on 16 Jan 2024
Dear Sarra,Thank you for choosing Novotel Thakher Makkah. We are delighted to learn that you have enjoyed your stay and we look forward to welcoming you again very soon.

6/10 Okay

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on 16 Jan 2024
Dear Ali, Thank you for taking the time to share your feedback and we do apologize for any inconvenience that may have occurred Rest assured that corrective measures will be taken immediately to avoid such an issue in the future. Looking forward to welcoming you again soon.

2/10 Terrible

Saad

Disliked: Property conditions & facilities
I am not happy with the deal I had with this property. I have sent message but never replied, therefore I decided to cancel my reservation as of the poor management and in return they did not refund my money too. Both Expedia and this property gave me tough time. I never recommend this property as well as Expedia to anyone. Expedia says before booking that all reservations all refundable but once someone make reservations then it is say it is not in the policy of the property.
Stayed 4 nights in Jan 2024
Response from Hotel Management on 14 Jan 2024
Dear Saad,Thank you for sharing your feedback with us. We appreciate your feedback regarding the reservation, we do apologize for any inconvenience that may have occurred, rest assured that corrective action is in place to be avoided in the future. we look forward to welcoming you in the very near future.

8/10 Good

Nazia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a beautiful property slightly far from the main Haram but still accessible by the hotel shuttle.
Stayed 4 nights in Nov 2023
Response from Hotel management on 10 Jan 2024
Dear Nazia, thank you for taking the time to share your feedback with regards to hotel location, similar to many hotels in Makkah our hotel is not a walking distance from Haram nevertheless we are providing complimentary transportation from & to Haram every 30 minutes to ensure flawless experience during this spiritual trip. We look forward to welcoming you in the very near future.

2/10 Terrible

Bader Uddin Ahmed

Stayed 1 night in Jan 2024
Response from Hotel management on 10 Jan 2024
Dear Bader, first we would like to thank you for taking the time to share your feedback which was unfortunately not up to your expectations, rest assured that corrective actions will be taken meanwhile our guest service champion will be touch for more details.We hope that we will have another opportunity to make it right and we will be looking forward to welcoming you in the very near future

8/10 Good

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost there
Over all is good. Friendly stuff, clean and professional. Price is excellent to me. Just a few things I would suggest. The elevators are bit confusing, I got lost many times. Parking have to be in the same tour and they are not connected. T
Stayed 1 night in Jan 2024
Response from Hotel management on 10 Jan 2024
Dear Khaled,Thank you for your time and review. It’s highly appreciated. We are thrilled you were pleased with our staff services, cleanliness and prices. At Novotel Thakher Makkah. We always strive to provide the best service to our guests to enjoy a spiritual journey. Rest assured that corrective measures will be taken immediately to avoid such a issue in the future. Looking forward to welcoming you again soon.

4/10 Poor

Fahed

Travelled with family
Disliked: Cleanliness, staff & service
Horrible
Terrible hotel. No room service, no food, we travelled with two young children and it was a very stressful experience. We booked a kingsize bed and it was 2 single beds joint together.
Stayed 2 nights in Dec 2023
Response from Hotel Management on 31 Dec 2023
Dear Fahed,Thank you for sharing your feedback with us. We appreciate your feedback regarding the room service, food, and reservation, we do apologize for any inconvenience that may have occurred, rest assured that corrective action is in place to be avoided in the future. we look forward to welcoming you in the very near future.

6/10 Okay

Ahmed, cairo

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Hotel Management on 31 Dec 2023
Dear Ahmed, We are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.

8/10 Good

Aftab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Million Dollar Review Report for Novotel
This hotel is excellent but need more staffs to serve better. I am not sure where is the return air vent for HVAC system? This is a mechanical engineering question that most people don’t even care but I do for IAQ. Intercom system is in place but most time did not get a hold with anyone except few lately. Again, due to short staffed. The housekeeping staffs tried their best to avail our request:) dinner and breakfast menus were superb. The dining room setting was awesome! Lots of fresh food that meet 4 or 5 star rated hotel. Only reason, I may skip this hotel is because the bus drop off place that is far away from the Clock Tower which is the main entrance for Tawaf. Every time we go to pray we need to walk 20 minutes in through the dusty bus stop called Al Ghaza Bus Stop. Otherwise the bus service between the hotel and the Haram is wonderful, we didn’t have to wait long, in case, mistime bus was standby. Other minor issues were the laundry service non-operational due to lack of staff again. There is a micro- fridge doesn’t cool to 37degree and no microwave:). There are so many TV channels except “ Al Jajeera” if I am not mistaken. Overall stay was comfortable and will be back soon with one condition that is change the bus stop to a closest stop to the Clock Tower/ Tawaf starting place.
Stayed 7 nights in Dec 2023
Response from Hotel Management on 31 Dec 2023
Dear Aftab, Thank you for sharing your positive feedback regarding your stay with us. We are pleased to know that our breakfast and dinner buffet, as well as our room dining service, met your expectations. As for the room amenities, shuttle service drop-off point, and staff service, rest assured that we have taken immediate action. We look forward to serving you soon

10/10 Excellent

Bashar

Stayed 1 night in Dec 2023
Response from Hotel Management on 31 Dec 2023
Dear Bashar,Thank you for choosing Novotel Thakher Makkah. We are delighted to learn that you have enjoyed your stay and we look forward to welcoming you again very soon.

10/10 Excellent

Abdifatah, Apple Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on 31 Dec 2023
Dear Abdifatah,Thank you for choosing Novotel Thakher Makkah. We are delighted to learn that you have enjoyed your stay and we look forward to welcoming you again very soon.

10/10 Excellent

abdulrahman

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is good but far from the holi mosque, check in wa not as smooth. But in general good value for money
Stayed 3 nights in Dec 2023
Response from Hotel Management on 27 Dec 2023
Dear Abdulrahman, Thank you for sharing your positive feedback regarding your stay with us. We are pleased to know that our price met your expectations. As for the check-in process and location, rest assured that we have taken immediate action. We look forward to serving you soon

10/10 Excellent

Adil

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from Hotel Management on 25 Dec 2023
Dear Adil, We are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.

10/10 Excellent

Assadullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Hotel Management on 25 Dec 2023
Dear Assadullah,Thank you for choosing Novotel Thakher Makkah. We are delighted to learn that you have enjoyed your stay and we look forward to welcoming you again very soon.

8/10 Good

Alhamulhaq

Liked: Staff & service, amenities, property conditions & facilities
Unfortunately THEIR NIGHT ONE NIGHT IS 22 HOURS. THEY TOLD ME THAT YOU HAVE TO CHECK IN 4:00PM AND CHECK OUT 2:00PM. EVERY WHERE IS A NIGHT 24 HOURS. THE RECEPTIONIST TOLD ME THAT IF i STAY IN MY ROOM UNTILL 4:00PM THE SYSTEM MIGHT CHARGE ME. IT IS REDUCLUSE
Stayed 1 night in Dec 2023
Response from Hotel Management on 31 Dec 2023
Dear Alhamulhaq,Thank you for sharing your feedback with us. We appreciate your feedback regarding the check-out, we do apologize for any inconvenience that may have occurred, rest assured that corrective action is in place to be avoided in the future. we look forward to welcoming you in the very near future.

10/10 Excellent

Umed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
Excellent customer service and Hotel.
Stayed 4 nights in Sep 2023
Response from Hotel Management on 25 Dec 2023
Dear Umed,Thank you for your time and review. It’s highly appreciated. We are thrilled you were pleased with our services. At Novotel Thakher Makkah. We always strive to provide the best service to our guests to enjoy a spiritual journey. Looking forward to welcoming you again soon.

10/10 Excellent

BOUBACAR IDRISSA

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Hotel Management on 24 Dec 2023
Dear Boubacar, We are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
Stayed 3 nights in Dec 2023
Response from Hotel Management on 20 Dec 2023
Dear Ahmed, We are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.