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Reviews of Elaf Ajyad Hotel

4 out of 5
Elaf Ajyad Hotel
Makkah Al Mukarramah, Makkah

Reviews

6.0
Rating 10 - Excellent. 31 out of 238 reviews" "
Rating 8 - Good. 58 out of 238 reviews" "
Rating 6 - Okay. 68 out of 238 reviews" "
Rating 4 - Poor. 38 out of 238 reviews" "
Rating 2 - Terrible. 43 out of 238 reviews" "

6.2/10

Cleanliness

6.2/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Tahir

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Jan 2024

6/10 Okay

Nazar

Disliked: Property conditions & facilities
Not like
Stayed 4 nights in Nov 2023

4/10 Poor

Ali

Disliked: Cleanliness, staff & service, property conditions & facilities
The carpet is not clean The bathroom is not clean also
Stayed 7 nights in Oct 2023

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good trustworthy Hotel
Stayed 4 nights in Oct 2023

10/10 Excellent

salah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mashaa Allah Very helpful stuff
Stayed 2 nights in Sep 2023

2/10 Terrible

Khalil

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So dirty so old carpet so stinky So noisy next to city power generator
Stayed 3 nights in Apr 2023

2/10 Terrible

Yehia

Stayed 2 nights in Apr 2023

6/10 Okay

Hammad

Stayed 2 nights in Mar 2023

4/10 Poor

Ahmed

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Everything in the room was very old, with not even a single window. Bathroom tub was in a very bad condition with spots and scratches all over, dirty coffee cups, horrible pillows and not very clean. Thankfully we only had to stay one night.

2/10 Terrible

NASER SAEED

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever experience
I stayed in tower B room 626. Cockroaches and many other little flies were there. Bed conditions were horrible. I took pictures of pillow that contains blood spot even the white covering on pillow couldn’t hide it. I booked for 10 nights but slept only for 3 nights in this hotel. No room service at all.
Stayed 10 nights in Feb 2020

8/10 Good

Mohammed Isa

Travelled with family
Liked: Staff & service, room comfort
Dated but comfortable place. Not good for disabled
Service was good but place was very dated. Toilets were dingey. Not good for disabled as steep hill. However bus service provided. Breakfast was top class.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

10/10 Excellent

khalid, Dammam ,saudi arabia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Advice every body want to go to mecca , book in this nice hotel
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet in the rooms needS to be cleaned The carpet look dirty and very old
Stayed 4 nights in Jan 2020

2/10 Terrible

Abdulkarim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel cannot be trusted
I booked this hotel and paid via hotel.com as i always do as am a gold customer with hotel .com On arriving at the hotel myself and brother discovered we booked too many rooms. I called hotel.com to reduce my stay on one of the rooms from 5 night to 4 night and the said no problem but the need the hotel to approve the change. I spoke with the hotel Manager (Mr Jameel) he agreed that I can check out after 1 day and that 4 nights can be refunded to me. He confirmed this to hotel.com on the phone and they asked me to check out. On checking out the room was immediately sold to another customer however I returned to the UK and Hotel.com has refused to refund me as they said the hotel manager has refused to approve a refund despite promising to refund. I believe this is a scam as the room was sold to another guest and they also refused to refund me. This hotel should be avoided as they cant be trusted. They took my money and sold my room and didn't give me a refiund.
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Over all the hotel is good , compared with price paid. Helpful staff. But the hotel is high place . There is shuttle bus to help for that but Incase it is not there will be not easy specialy for elder people. The elevator are very busy and smelly . The room was very good but need deep clean. Over all is good
Stayed 1 night in Jan 2020

10/10 Excellent

MD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Umrah trip
The breakfast buffet was good. People are friendly.
Stayed 1 night in Jan 2020

10/10 Excellent

Sarfraz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Nov 2019

2/10 Terrible

Kamal

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Its very bad . I booked for 4 Personen Two twin bed but I get only Two Single bed for 2 Personen. Its live for 4 Personen difficult. Its is no Service . My room Numbers was 739. please Check it . Best regards Bhuyia
Stayed 3 nights in Dec 2019

6/10 Okay

yasser

Stayed 1 night in Dec 2019

2/10 Terrible

Mohammad Taha

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Beware! HOTEL is at a steep point even though they have continuous shuttles transportimg people. Food was very nice. NO Internet at all.the hotel does not listen or care to complaints. They simply states all 3 days internet does not work
Stayed 2 nights in Nov 2019

8/10 Good

Sagab Sani

Liked: Staff & service, property conditions & facilities, room comfort
Elaf Ajyad 2019
Elaf Ajyad is a homely hotel. My spouse and I enjoyed our stay there. The staff are very helpful and polite. The breakfast buffet which came along with the bed is rich and good effort is made to introduce variety. The proximity of the hotel to the Haram is good and good effort is made to alleviate the discomfort of the elevated location of the hotel with the shuttle bus which brings guests downhill and up hill on return. Areas to improve on: 1. The hotel is quite old and some aspects need attention. These are the furniture, the drainage system, especially floor drains in bathrooms which requre good maintainance and cleaning. However, I opine that the antic nature of the hotel should be maintained. 3. The shuttle bus service should be improved such that there is always a bus downhill. A time program can be introduced.
Stayed 10 nights in Nov 2019

8/10 Good

BOKHARI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

aliabbas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Very good experience for the price they charge. No wifi in rooms. Not very far from Haram but u need to use 40-50 stairs each way.
Stayed 2 nights in Oct 2019

6/10 Okay

Loay

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Abdul Aty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good comparing the price
Good
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
This is very much a no frills type of property. Please see it as just a place to get your head down whilst you are completing your Umrah. The beds were clean and bedding fresh. The rest of the room was quite dated. Bathroom in a twin room was very small with just enough room to stand up in, and only a handful of towels. The description of the hotel fails to mention it's location on a fairly steep hill. This is important as most taxi drivers will fail to find the turn off to go up it and you will have to walk up it yourself. Door staff are friendly enough and speak different languages enough to answer simple queries from different people. Reception and check in can be busy and chaotic with no queueing buy remember you are in Makkah after all. If you are on a budget this place is fine, but I would keep my expectations low for the price you pay
Stayed 2 nights in Sep 2019

4/10 Poor

Abdullah

Disliked: Cleanliness, staff & service
Disgusting
It was convenient but that's about it. Housekeeping didn't come once so we had no toiled paper nor any clean towels. I wont stay there ever again.
Stayed 3 nights in Sep 2019

8/10 Good

Abdulrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Iram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

4/10 Poor

Ahmed

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This is not 4 star hotel. Max 2 star. Location near Haram but in mountain slope. Shuttle is available 24 hours. No wifi in all rooms !!!. Overall not recommended hotel.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit
Very good value for money given its close location (but on a hill) and comfortable room.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Jun 2019

2/10 Terrible

Muhammad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly dissapointed will not book this hotel again
Unfortunately. I am very disappointed from this property. I booked it in the middle of night just for my comfort during Umrah. Unfortunately i kept sitting for 6 Hours from 0300am Approx to 0900am on 25 June 2019 and was keep on asking hotel staff to check their system for booking confirmation.but they were simply refusing that we havent got any booking there we cant check you in. I have called Hotels.com four time during this time and got connected two time with Hotels.com team. At first time the lady kept me on hold and lost and in in the second time the lady kept me on hold and tried contacting Elaf Ajyad hotel but they were no answering to her so she said please make you check in somewhere else and i will get full refund for you. Unfortnately i am very upset just because of this whole hassle and my family is my more with me on this.
Stayed 1 night in Jun 2019

2/10 Terrible

pervaiz

Disliked: Cleanliness, property conditions & facilities, room comfort
No Wi-Fi room door was terrible
Stayed 1 night in May 2019

4/10 Poor

Akhtar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at Elaf Al Jiad - A bad experience.
The hotel is located on a very steep hilly area, which is not comfortable at all. It's not worth the money I paid which is 200 US $. The. Bath rooms are very small and full of cocroches. All in all a bad choice and recommend anybody.
Stayed 1 night in May 2019

6/10 Okay

Faisal

Liked: Cleanliness, room comfort
Disliked: Staff & service
Bad experience
Electricity failure for 40 mins No emergency lights in the rooms No roll away bed availability Restaurant has no clue about number of guests
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place near to al haram, on the way back thrre is a little hill
Stayed 3 nights in Mar 2019

4/10 Poor

Shaheena

Disliked: Cleanliness
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Close proximity to Haram al Shareef Have stairs that will lead you to very close
Stayed 3 nights in Mar 2019

8/10 Good

AIMAN, RIYADH SA

Liked: Amenities, property conditions & facilities
Good hotel for the price. Best is the location and the food
Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and smelly hotel , poor services ,poor receptionists
Stayed 5 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
There were cockroaches in the room. Non of the applianes were connected to a plugin. The appliance wires could not reach where the plufin was. I had to move the tea/coffee tray to an end table next to a bed to be able to heat water
Stayed 1 night in Dec 2018

2/10 Terrible

Sheharyar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pathetic condition of Elaf Ajay Hotel Macca
The condition of the hotel is very low standard and the staff behaviour with the guests are pathetic and questionable the cleanliness of the locality is very poor and it's just waste of money
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2018

6/10 Okay

Tayyab

Disliked: Cleanliness, staff & service
Hotel location not suitable for families with kids and old people because of very steep road. Very small (actually tiny) washroom. Carper not well cleaned, No wifi in the room. the reception/ customer service is poor and not welcoming. the hotel better rated as 2.5 stars
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won't be back ever. Terrible experience lieing about wifi no service in the room on your in lobby.
Stayed 3 nights in Oct 2018