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All is very nice, we had a room with harbor view and enjoying balcony; all excellent except for breakfast, an amazing choice of chinese style items, all great but for north americans, which for sure are a very small minority, all "hot" items, such as eggs, omelets, ham, although under lamps, were served cold.....
everything else is 5 stars!
A little expensive, but probably the best choice for Penghu. Staff were awesome and helped get several flowers for the room. Water view is worth every additional penny.
Great hotel, loved it. Will be back again in the future!
Verified traveller
Stayed 2 nights in Sep 2019
6/10 Okay
Farah
17 Jul 2019
Disliked: Staff & service, room comfort
Food a problem
For an international hotel, the food was not accommodating to guests with restrictions. Many dishes were made with pork and it was insulting to have to explain. Language barrier was a problem as well. Breakfast buffet did not provide for the western traveller. The cost of traveling solo to order solo dishes in the Chinese restaurant was also a disappointment. Most meals were family style. Educating the staff of religious and dietary restrictions might be a good idea. I did not eat the last night because I could find anything suitable and it was a pain to have to explain again. The staff was courteous and friendly and tried to be helpful. Maybe a section in the menu Of standard items that’s reasonable might be looked at. I know of another family that had difficulty. French fried potatoes should stay vegetarian.., DO NOT PUT BACON IN TBE OIL. How about a veg egg omelet bar free of pork!! Fried rice and fried fish!! Thank you! I hope this was helpful.
This was our first visit to the Penghu Islands and we were very pleased with all aspects of our time on the island. The hotel has amazing facilities and perhaps the best breakfast of our two weeks in Taiwan. English is a little challenging since they get few visitors who speak English. Restaurant prices are much lower than throughout Taiwan but the quality was also somewhat less. We probably should of had all of our meals at the hotel. Price/ value of the Four Points is the best
Marc
Stayed 3 nights in Feb 2019
Response from Natalie Liao Marketing Communications Manager on 20 Feb 2019
Dear Marc,
Thank you for taking the time to leave your comments here. We are delighted that you like our breakfast and have a great time in Penghu.
Once again, thank you for choosing Four Points by Sheraton Penghu and we look forward to seeing you again very soon!
Warm Regards,
10/10 Excellent
Bruce
26 Nov 2018
Beautiful hotel on a beautiful island. The staff were amazing!
Bruce
Stayed 2 nights in Nov 2018
Response from Natalie Liao Marketing Communications Manager on 28 Nov 2018
Dear Bruce,
Thank you for your valuable comments, we are very glad to hear you enjoyed your time here.
We look forward to having the pleasure of welcoming you back soon.
Warm Regards,
Great value, great views, and great staff.
Review of Four Points by Sheraton Penghu
Pending review
The Four Points in Penghu seems like the easy choice when you compare accommodation options on the island. However, they don't take that for granted. The rooms are perfectly updated using all the right materials, fixtures, and furniture, especially for a property right on the water. The views of the harbor are fun, especially very early in the morning when the fishing boats are pulling into the fishing wharf for the daily sell. The staff are so incredibly helpful and friendly. Tourism isn't a big thing on the island, yet, but the staff lead by example on the island at providing solid customer service. Would stay here time and time again whenever I visit Penghu.
Verified traveller
Stayed 3 nights in Oct 2018
Response from Natalie Liao Marketing Communications Manager on 1 Nov 2018
Dear Value Guest,
Thank you for sharing this, we are so happy to hear that you enjoyed the services, harbor view.
Your feedback is our greatest motivation and we hope to be able to welcome you back again at Four Points by Sheraton by Penghu.
Warm Regards,
Amazing views from all rooms. Nice big comfortable beds, modern bathrooms, and great service. The balconies allow views of the entire harbor.
Erwin
Stayed 3 nights in Oct 2018
Response from Natalie Liao Marketing Communications Manager on 11 Oct 2018
Dear Erwin,
Thank you for taking the time to leave your comments here. We are delighted that you have a great time in Four Points by Sheraton Penghu!
Once again, thank you for choosing Four Points by Sheraton Penghu and we look forward to seeing you again very soon! Best Regards,
Response from Natalie Liao Marketing Communications Manager on 11 Oct 2018
Dear Stephan,
Thank you for taking the time to leave your comments here. We are delighted that you have a great time in Penghu!
Once again, thank you for choosing Four Points by Sheraton Penghu and we look forward to seeing you again very soon!
Warm Regards,
The hotel is beautiful and the amenities are really great for families. Our son loved the play area! The rooms are really comfortable but unfortunately no bath tubs for the toddler. Breakfast buffet was below average: no egg station, just cold eggs under a warmer that didn’t keep the eggs warm. Fruit was a plenty and good though. Pool was nice.
Traci
Stayed 3 nights in Aug 2018
Response from Natalie Liao Marketing Communications Manager on 25 Sept 2018
Dear Traci,
Thank you for taking the time to leave your comments here. We are delighted that you enjoyed infinity pool, and your son likes our childrens' playroom.
Your concerns, especially the service at reception didn't remind needs bath tubs for the toddler, and also breakfast have been noted and have been reflected in our meetings; rest assured that we have notified our top management regarding the issue and will work on enhancing these our staff service immediately. .
Once again, thank you for choosing Four Points by Sheraton Penghu and we look forward to seeing you again very soon!
Warm Regards,
Great hotel (especially for kids). Wonderful amenities, very clean, good breakfast. Not a lot within walking distance but that wasn’t a big deal. I’d highly recommend and would stay here again.
Abigail
Stayed 3 nights in Aug 2018
Response from Natalie Liao Marketing Communications Manager on 6 Sept 2018
Dear Abigail,
Thank you for taking the time to leave your comments here. We are delighted that you like our breakfast and have a great time in Penghu!
Once again, thank you for choosing Four Points by Sheraton Penghu and we look forward to seeing you again very soon!
Warm Regards,
Good: Room is clean, bed is comfortable, airport shuttle driver so helpful
Bad: charge money for extra bottle water
Judy
Stayed 2 nights in Jun 2018
Response from Natalie Liao Marketing Communications Manager on 3 Jul 2018
Dear Judy,
Thank you for sharing this, your feedback made our day!
We are so happy to hear that you enjoyed the services, room. Once again, thank you for choosing Four Points by Sheraton Penghu and we look forward to seeing you again very soon!
Warm Regards,
It was great as always. To make it a perfect score, I think they need to update the toilet function as the flushing takes longer than normal time with weak water flow.
If you want to stay in a very good hotel close to the city then this is your only option. Very new and clean hotel which has everything you would expect to see in a 4+ star hotel. The staff were very friendly and helpful and despite there only being one or two who spoke good English, we have no complaints. Not really a "holiday hotel" but then this isn't really a holiday location!....
the worst Sheraton experience.
1. inflexible and unfriendly pickup service.
2. I even can hear the TV noise from next door at 2am.
3. Water pressure issue leads terrible shower
4. No batetub
5. The bad attitude from front desk over the check in and check out.