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Suites You Soho

1.0 star property
Travelers find a convenient home base near Madrid's Royal Palace, where express check-in eliminates arrival hassles and sets the tone for a relaxing stay.

Choose dates to view prices

Suites You Soho welcomes visitors to central Madrid with practical comforts including express check-in and luggage storage. The rejuvenated pension provides in-room WiFi and puts guests within walking distance of major attractions like Plaza Mayor and Puerta del Sol.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Room options

View all photos for Standard Room

Down duvets, desk, laptop workspace, blackout curtains

Standard Room

7.8 out of 10
Good
(7 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Hairdryer
Private bathroom
Rainfall showerhead
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Down duvets, desk, laptop workspace, blackout curtains

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Hairdryer
Private bathroom
Rainfall showerhead
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, Accessible

Down duvets, desk, laptop workspace, blackout curtains

Standard Double Room, Accessible

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Hairdryer
Private bathroom
Rainfall showerhead
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
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About the area

Located in Madrid Centro neighbourhood, Suites You Soho is connected to a railway/underground station. Prado Museum and Museo Nacional Centro de Arte Reina Sofía are cultural highlights, and some of the area's notable landmarks include Royal Palace of Madrid and Puerta de Alcalá. Looking to enjoy an event or a game? See what's going on at Movistar Arena or Bernabéu Stadium. Visit our Madrid travel guide
View more Pensions in Madrid
Map
Calle de la Cruzada, 1, Madrid, Madrid, 28013

What's nearby

  • Plaza de Espana featuring a monument, a city and a square or plaza
    Plaza de España - Princesa
    1 min walk - 0.0 km
  • Royal Palace of Madrid
    Royal Palace of Madrid
    2 min walk - 0.2 km
  • Mercado de San Miguel
    San Miguel Market
    3 min walk - 0.3 km
  • Plaza Mayor which includes heritage architecture, a square or plaza and a statue or sculpture
    Plaza Mayor
    5 min walk - 0.4 km
  • Gran Via featuring street scenes, a city and landscape views
    Gran Via
    8 min walk - 0.7 km

Getting around

  • Opera Station
    4 min walk
  • Madrid Principe Pio Station
    17 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    31 min drive

Restaurants

  • Casa Ciriaco
    2 min walk
  • Horno La Santiaguesa
    2 min walk
  • Cervecería La Mayor
    2 min walk
  • El Chaparrito
    2 min walk
  • La Taberna de Ramales
    2 min walk

About this property

Suites You Soho

Pension near Royal Palace of Madrid
A short walk from Plaza Mayor and Puerta del Sol, Suites You Soho has plenty to offer. Guests can connect to free in-room WiFi.
Other perks at this pension include:
  • Self-parking (surcharge), a round-trip airport shuttle (surcharge) and express check-out
  • Express check-in, luggage storage and smoke-free property
Room features
All guest rooms at Suites You Soho include perks, such as heated floors and laptop-friendly workspaces, as well as amenities, such as free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and hairdryers
  • 40-inch flat-screen TVs with digital channels
  • Wardrobes/cupboards, heated floors and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (EUR 20 per night)
  • Limited number of on-site self parking spaces per unit
  • Onsite parking options include a garage

Family friendly

  • Soundproofed rooms

Conveniences

  • Luggage storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 floor
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 40-inch flat-screen TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Heated floor
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
Guests are required to download the property's Stay My Way mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: EUR 40 per vehicle (one-way)
  • Airport shuttle fee per child: EUR 40 (one-way), (up to 18 years old)
  • Covered self-parking fee: EUR 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have any lifts
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

SY Soho
Suites You Soho
Suites You Soho Madrid
Suites You Soho Pension
Suites You Soho Pension Madrid

Frequently asked questions

Is Suites You Soho pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Suites You Soho?

Self-parking is available for EUR 20 per night. Limited spots are available.

What time is check-in at Suites You Soho?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM. After-hours check-in is not available.

What time is check-out at Suites You Soho?

Checkout is at 11:00 AM.

Does Suites You Soho provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 40 per vehicle applies.

Where is Suites You Soho located?

Located in Madrid Centro, this pension is within a 5-minute walk of Plaza de España - Princesa and Royal Palace of Madrid. Plaza Mayor and Gran Via are also within 10 minutes. Opera Station is only a 4-minute walk and Sol Station is 10 minutes.

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Reviews

Suites You Soho Reviews

7.2

Good

7.6

Cleanliness

6.4

Amenities

6.8

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 23 out of 77 reviews
Rating 8 - Good. 27 out of 77 reviews
Rating 6 - Okay. 9 out of 77 reviews
Rating 4 - Poor. 6 out of 77 reviews
Rating 2 - Terrible. 12 out of 77 reviews

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff were super attentive (via WhatsApp - despite a few issues with “StayMyWay” app) The air conditioning in the room was blissful. Thank you again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Nov 2025

10/10 Excellent

Nicolas

Liked: Cleanliness, amenities
Nice
Stayed 2 nights in Aug 2025

8/10 Good

Chantel

Liked: Cleanliness, amenities
Disliked: Staff & service
Great location! Nice clean room. Freshly painted halls... as we were checking in. Comfy bed. No parking as indicated tho'. Parked at El Cortes Inglés for €28... not happy about that part.
Stayed 1 night in Aug 2025

10/10 Excellent

Boluwatife

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place in center of Madrid and very affordable for its price and quality
Stayed 2 nights in Mar 2024

2/10 Terrible

Jose

Disliked: Staff & service, amenities
I'll start by saying that you need to remove this option from your listing. At no point does it say that you don't have a reception area near the rooms. However, they do say: "Suites You Soho offers a warm welcome with express check-in." How dare you talk about a warm welcome when you can't even see them? To enter the building, you have to use an app to open two gates and then the room. The photos of the room look like they were designed with AI. It looks more like a motel room in the Old West. The only positive thing I can mention is that the bed isn't uncomfortable. Ultimately, the value for money is terrible. That's why I was annoyed that I made a reservation. An Arb would have been better.
Stayed 2 nights in Oct 2025

10/10 Excellent

Adolfo

Was nice room! Nice staff!
Stayed 2 nights in Mar 2021

2/10 Terrible

Jesus Pimentel

Disliked: Cleanliness, staff & service, amenities
Great location, awful housekeeping.
Stayed 11 nights in Apr 2023

2/10 Terrible

edgar

Disliked: Staff & service, amenities, property conditions & facilities
The location was great but the room itself not very good. Super small and nobody to check you in or out. Nobody to ask for toilet paper or stuff needed in the room priced accordingly I guess
Stayed 4 nights in Nov 2024

8/10 Good

Esther

Liked: Cleanliness, property conditions & facilities
Staffs contact was via email, always professional and and offering to help.
Stayed 4 nights in Sep 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location but cleanliness was poor (hair on bed sheets and pillows). Bathroom vanity decaying and hair in sink.
Stayed 1 night in Apr 2024

2/10 Terrible

phillip

Disliked: Property conditions & facilities
No storage. Small. Cramped. A window to nowhere. You can easily find better places to stay than this. Would not recommend
Stayed 4 nights in Jul 2024

2/10 Terrible

Cora

Disliked: Property conditions & facilities
Dirty bedding, dirty room. Refused to provide glasses. Refused to clean the room. Locked us out of our room twice in two days. The second time we were locked out the entire morning, until someone finally showed up for work at 11am. I get it you don’t want to see foreigners in your country, but this attitude and level of service is simply outrageous.
Stayed 2 nights in May 2024

4/10 Poor

Patricia

Liked: Room comfort
Disliked: Staff & service

Poor service

Bad customer service at the phone. They don’t bother to answer the calls and the cleaning it was not that good, there was hair in the shower.
Stayed 2 nights in Jan 2023

4/10 Poor

Tajala

Disliked: Cleanliness, staff & service, amenities
On arrival at the address, I was confused because there was no signage and where the map took me was the street behind and the building was derelict and fenced off. I phoned the customer help number and was answered by a woman who wasn't responding to any of my queries and proceeded to hang up the call. I tried phoning back but there was no response. I had to get my travel partner to phone the number and in which they immediately responded. I was appalled by the lack of communication and customer service skills provided. The lady made no attempt to guide me to the correct building, all she kept on repeating was follow the address. I was stood on the street for 30 minutes before I decided to walk around the block and start looking at individual front doors. It then became clear to me that my room was behind a gated entrance. This was already overwhelming as the instructions were not clear. I managed to make my way into the room and upon arrival I went for a shower and was struggling to figure out how the hot water worked as there was one particular way it had to be set. That night, when I went to sleep the bedsheets were flimsy as there were 3 layers of thin sheets that kept on moving around and made it uncomfortable whilst sleeping. I decided to remove the middle layer. The following day when I was folding the removed sheet, to my horror I found a dead bed bug. This terrified me and when I requested for the room to be cleaned, I was denied this request as I was only staying
Stayed 2 nights in Sep 2025

2/10 Terrible

Jake

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Backed up drain/sewage water

When we first arrived and turned on the bathroom taps on the sink, the plumbing was so backed up that water started to flow out of the shower drain into the bathroom floor. Slime and other debris from previous guests washed back up and filled the shower floor and made the room smell disgusting. With staff on site, we could only communicate through Whatsapp and the response times were disappointing. Once I got ahold of them they informed me that they could/would not move us to another room and that they would send maintenance to look at the problem. They did not end up sending someone to fix the issue and we had to wait for cleaning staff to arrive the following afternoon (which wasted half of our travel day in Madrid). Cleaning staff were not even aware of the issue when they arrived and I had to get them to come and look in the room. If I had left without waiting they would have not entered the room to realize there was an issue. Unfortunately we were only in Madrid for 2 days and dealing with this issue ruined most of our time there. Would not recommend staying here.
Stayed 2 nights in Oct 2022

10/10 Excellent

Silvia

Liked: Cleanliness, amenities, property conditions & facilities
Personal amable, instalaciones limpias y cómodas
Stayed 3 nights in Feb 2026

8/10 Good

JOEL

Liked: Cleanliness, amenities
Disliked: Staff & service
Confort chambre, situation dans la ville.
Stayed 2 nights in Oct 2025

8/10 Good

So

Liked: Cleanliness, amenities, property conditions & facilities
Die Ausstattung könnte etwas besser sein. Ein kleiner Kühlschrank zum Beispiel wäre sehr hilfreich. Die Dusche war etwas mitgenommen die Tür ging nicht richtig zu und diese Schiebetür zum Bad war auch nicht so toll. Es fehlten Haken wo ma sein Handtuch einfach aufhängt Schade war auch dass man keinen Blick nach außen hatte. Sehr freundlicher Service wir wurden nach zwei Tagen gefragt ob wir eine Reinigung haben wollten und auch so waren sie immer sofort tätig wenn etwas war. Die Nähe zum Zentrum und zum Schloss ist super, man konnte fast alles fussläufig erreichen. Wir hatten schöne Tage
Stayed 3 nights in Oct 2025

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima localização, quarto bom , porém acho que deveria ter um frigobar para um melhor aproveitamento da estadia. Como não tem café, poderíamos comprar alguns petisco e bebidas para usufruir e sem a geladeira, não foi possível.
Stayed 3 nights in Oct 2025

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A localização é o ponto forte. O apartamento é muito bem localizado, com mercado e cafés muito próximos. Vale muito a pena. Cama confortável. Banheiro amplo. Apartamento pequeno mas funcional.
Stayed 3 nights in Oct 2025

6/10 Okay

Alexandra

Liked: Property conditions & facilities, room comfort
Ótima localização e contacto com responsáveis sem qualquer dificuldade. Quanto a limpeza: a básica. Em termos de insonorizacao é mau. Mas tendo em conta a localização e os preços em redor, é aceitável.
Stayed 3 nights in Sep 2025

2/10 Terrible

Berny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estafado en Madrid

Pésimo servicio al cliente No pude acceder nunca a la propiedad ya que ellos (suites you soho) no me proporcionaron en ningún momento el acceso a la propiedad y alegaron que se lo hicieron llegar a ustedes como agencia (hoteles.com) Donde ustedes tampoco tenían la información ya que así me lo hicieron saber en un correo Si tengo que describir esta experiencia diría que fue nefasta y que prácticamente me estafaron ya que ahora no me quieren reintegrar el dinero de algo a lo que no pude acceder por culpa de ellos y que además me tocó gastar en otro hotel
Stayed 2 nights in Jul 2025

8/10 Good

Carla

Liked: Amenities, property conditions & facilities
Como positivo: esta muy centrico, llave de la habitación virtual Como negativo: la limpieza se puede mejorar aunque no estaba sucio pero cositas puntuales que para un alojamiento habría que tener en cuenta, no esta muy bien insonorizado
Stayed 2 nights in Mar 2025

8/10 Good

Mercedes

Liked: Cleanliness, room comfort
En General bien, pero había una gotera en el baño y la ducha se atascaba
Stayed 3 nights in Jan 2025