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Hotel Puerta América

5.0 star property
Art deco design meets modern flair at this Madrid retreat where guests can cool off in a seasonal outdoor pool surrounded by garden landscapes

Choose dates to view prices

Hotel Puerta América in Madrid offers rooftop views and vibrant spaces. Enjoy the seasonal outdoor pool, nightclub, two on-site restaurants, and a coffee shop/cafe. Nearby parks and gardens are perfect for afternoon strolls.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is RM645
RM709 total
includes taxes & fees
1 Feb - 2 Feb

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Junior Suite

In-room safe, desk, blackout curtains, soundproofing

Junior Suite

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Executive Suite

City view

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout curtains, soundproofing

Zaha Hadid Space Club

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
Bathrobes
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

In-room safe, desk, blackout curtains, soundproofing

Deluxe Room

  • Sleeps 2

View all photos for Junior Suite

Lobby

Junior Suite

  • Sleeps 2

View all photos for Executive Suite

In-room safe, desk, blackout curtains, soundproofing

Executive Suite

  • Sleeps 2

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout curtains, soundproofing

Zaha Hadid Space Club

  • Sleeps 2

View all photos for Deluxe Room

In-room safe, desk, blackout curtains, soundproofing

Deluxe Room

8.8 out of 10
Excellent
(59 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Pillow menu
Blackout curtains
Shower/bath combination
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

Junior Queen Suite-Non-Smoking

  • Sleeps 2

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About the area

Located in Chamartín, a neighbourhood in Madrid, Hotel Puerta América is in the entertainment district and near the airport. Prado Museum and Museo Nacional Centro de Arte Reina Sofía are cultural highlights, and some of the area's notable landmarks include Puerta de Alcalá and Royal Palace of Madrid. Travelling with kids? Make time for Madrid Zoo Aquarium, or head to an event or a match at Bernabéu Stadium.
Visit our Madrid travel guideOpens in a new window
Map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002

What's nearby

  • Plaza de Toros de Las Ventas - 15 min walk - 1.3 km
  • Calle de Alcalá - 18 min walk - 1.5 km
  • Paseo de la Castellana - 19 min walk - 1.6 km
  • Movistar Arena - 3 min drive - 2.5 km
  • Bernabéu Stadium - 5 min drive - 3.2 km

Getting around

  • Cartagena Station - 3 min walk
  • Nuevos Ministerios Station - 5 min drive
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 19 min drive

Restaurants

  • ‪Skynight - ‬1 min walk
  • ‪la chalana - ‬4 min walk
  • ‪Reblochón - ‬4 min walk
  • ‪La Taberna del Cardenal - ‬4 min walk
  • Marmo Bar

About this property

Hotel Puerta América

Luxury boutique hotel near Bernabéu Stadium
Consider a stay at Hotel Puerta América and take advantage of a poolside bar, a rooftop terrace and a coffee shop/cafe. Make sure that you enjoy breakfast, lunch, dinner and light fare at the two on-site restaurants. In addition to a garden and a library, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool
  • Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
  • Express check-in, babysitting (surcharge) and tour/ticket information
  • Multilingual staff, a front desk safe and a lift
  • Guest reviews say great things about the helpful staff
Room features
All 315 rooms offer comforts such as 24-hour room service and pillow menus, in addition to perks such as free WiFi and air conditioning.
More amenities include:
  • Childcare services and free infant beds
  • Free toiletries and hairdryers
  • Digital channels, daily housekeeping and desks

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The price is RM734
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includes taxes & fees
1 Feb - 2 Feb
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 30 per day)
  • Extended parking on site (EUR 30 per night)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 30 for adults and EUR 12.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Karrara Terrace
  • Lobby Bistro
  • The Observatory

Things to do

  • Gym
  • Library
  • Seasonal outdoor pool

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 September to 15 June:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 60.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 30 for adults and from EUR 12.50 for children
  • Self-parking fee: EUR 30.00 per day
  • Extended parking fee: EUR 30.00 per night
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from 23 June to 15 September
Pool access available from 11:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Frequently asked questions

Does Hotel Puerta América have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 11:00 AM to 8:00 PM. The swimming pool is closed seasonally each year from September 15 until June 15.

How much does it cost to stay at Hotel Puerta América?

As of 18 Jan 2026, prices found for a 1-night stay for 2 adults at Hotel Puerta América on 1 Feb 2026 start from RM 644.62, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Puerta América pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Puerta América?

Self-parking is available for EUR 30.00 per day. Extended parking is available for EUR 30.00 per night.

What time is check-in at Hotel Puerta América?

Check-in begins at 3:00 PM.

What time is check-out at Hotel Puerta América?

Checkout is at noon.

Where is Hotel Puerta América located?

This family-friendly Madrid hotel is located near the airport, within 1 mi (2 km) of National Auditorium of Music, Paseo de la Castellana and Parque de Berlin. Bernabéu Stadium and Gran Via are also within 3 miles (5 km). Cartagena Station is only a 3-minute walk and Prosperidad Station is 9 minutes.

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Reviews

Hotel Puerta América Reviews

8.8

Excellent

9.2

Cleanliness

7.6

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 554 out of 1000 reviews
Rating 8 - Good. 285 out of 1000 reviews
Rating 6 - Okay. 93 out of 1000 reviews
Rating 4 - Poor. 49 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

Reviews

10/10 Excellent

Trutz

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect the rooms was so beautiful
Stayed 2 nights in Oct 2025

10/10 Excellent

keith

Liked: Cleanliness, amenities, property conditions & facilities
Stayed here multiple times. Staff, location and amenities are great. Only negative, is the lighting controls in the bedroom are a nightmare.
Stayed 1 night in Nov 2025

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and location was perfect! Very clean room!
Stayed 2 nights in Jul 2025

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, brilliant location, welcoming staff, amazing facilities and a great pool area!
Stayed 3 nights in Jul 2025

10/10 Excellent

Josselyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind & helpful. Rooms were always kept clean & they would replace our towels, bed sheets, etc! Also it is very close to the metro station which is super convenient when exploring Madrid!
Stayed 3 nights in Oct 2025

8/10 Good

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff. Food could have been better and gym equipment basic
Stayed 2 nights in Sep 2025

10/10 Excellent

Maria Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, friendly staff, good amenities
Stayed 2 nights in Jun 2025

10/10 Excellent

Eileen

Liked: Cleanliness, amenities, property conditions & facilities
A really unique hotel with designer rooms and ver friendly and helpful reception staff. A really comfy bed, great shower and very quiet.
Stayed 1 night in Jun 2025

10/10 Excellent

Andrea M.

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice and unique property
Stayed 2 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
The hotel is situated in a residential neighborhood with a Metro stop just 2 blocks away so it was very easy to get around. The staff is very professional and the rooms were well appointed.
Stayed 2 nights in Jun 2025

8/10 Good

Adrianna

Liked: Cleanliness, staff & service
Very friendly staff at the reception
Stayed 2 nights in Apr 2025

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a bad place to stay

Room was very clean. They forgot my complimentary water bottles the first day but they showed up the next day. Be careful at the bar. If they ask your room number make sure you clear your tab all the way. I paid for everything while I was there but when I checked out there was one drink they claim I hadn’t paid for. Other than that it was a decent hotel with a great location. Very short walk to the train which really helps.
Stayed 4 nights in Sep 2025

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel good nice and clean.
Stayed 3 nights in Oct 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, good location.

Nice hotel in a good location and easy to access the centre via metro station close by. Unusual theme of rooms on each floor.One of the main restaurants was closed when we were there and would have expected water bottles being available daily to guests in a hotel of this standard, especially in the searing heatwave while we stayed. Breakfast was good with lots of options. Staff were friendly and professional.
Stayed 4 nights in Jun 2025

10/10 Excellent

Jordon

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and very welcoming.
Stayed 4 nights in Sep 2024

8/10 Good

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, a little quirky but overall a great hotel. You do need an instruction manual to operate the lights in the room :)
Stayed 2 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
The hotel is well situated with many transportation options. The Categema metro stop is 2 blocks away so it was very easy to go into the city center within a few minutes. The neighborhood is over for travelers as there is a supermarket around the corner and many finding options available outside the hotel. The guest rooms are modern, and the hotel staff was very professional.
Stayed 2 nights in Jun 2025

8/10 Good

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location station close to hotel made travel very easy.
Stayed 3 nights in May 2024

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
It was very futuristic. Everything worked and the bed was comfortable and the staff were really nice and accomodatinf especially the room service people. Many thanks for everything
Stayed 2 nights in May 2025

10/10 Excellent

Daniel Adam Horan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel, well located and with Friendly & helpful staff. Highly recommend.
Stayed 1 night in Sep 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room at the 12 floor. Amazing view over the city. Very big room. Bathtube was great. 2 person fits in there. Cleaning service great. We can recommend that hotel.
Stayed 6 nights in Apr 2025

8/10 Good

Elbert

Liked: Cleanliness, staff & service, property conditions & facilities
Staff. & Service Great
Stayed 7 nights in May 2024

10/10 Excellent

nic

Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed staying at the hotel, room was super comfy and well laid out. Would have been nice to visit the top floor but it was closed during our stay. Short walk to metro station made it easy to get in to the centre.
Stayed 3 nights in Oct 2024

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms are so nice every floor has a different concept
Stayed 1 night in Oct 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Interesting design concept. Really good place for resting and easy access to transportation.
Stayed 2 nights in Jun 2024