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Reviews of Hotel ibis Madrid Getafe

2 out of 5
Hotel ibis Madrid Getafe
Calle Alcalde Angel Arroyo, 8, Getafe, Madrid

Reviews

8.6

Excellent

Rating 10 - Excellent. 159 out of 367 reviews" "
Rating 8 - Good. 149 out of 367 reviews" "
Rating 6 - Okay. 42 out of 367 reviews" "
Rating 4 - Poor. 8 out of 367 reviews" "
Rating 2 - Terrible. 9 out of 367 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very close to the centre of Getafe and only a 10-15 minute walk from the train station where you can catch a train to the centre of Madrid for only €2.35. The area is nice and quiet and the lounge/breakfast area is very trendy and comfortable.
Stayed 3 nights in May 2024
Response from Front Desk Manager on 17 May 2024
Thank you very much for your feed back!Best regards

8/10 Good

Penelope

Travelled with partner
Liked: Amenities
Comfortable bed. Clean bathroom
Stayed 1 night in Apr 2024
Response from Miriam Gismero Jefa de Recepción. on 22 Apr 2024
Buenos dias,Gracias por su comentario .Lo compartiré con el equipo.Esperamos poder verlo pronto en GetafeUn saludo,Miriam GismeroJefa de Recepción.

8/10 Good

jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from PIlar on 13 Feb 2024
Muchas gracias por contestar nuestra encuesta de satisfacciónEsperamos que vuelva a alojarse pronto con nosotrosUn saludo de parte de todo el equipo

8/10 Good

emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints but better if you have a car. If not, you can take commuter train into city, cercanias lines station is 16 min walk
Stayed 3 nights in Jan 2024
Response from Pilar on 13 Feb 2024
Thank you very much for your feed back!Have a nice day!Best regards

10/10 Excellent

Dawn

Stayed 1 night in Dec 2023

8/10 Good

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice hotel! A bit on the smaller sizes but very cozy none the less
Stayed 3 nights in Oct 2023

10/10 Excellent

jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Good location for travel between Santander ferry and southern Spain. Hotel is comfortable, reasonably priced and staff are friendly.
Stayed 1 night in Oct 2023
Response from Miriam Gismero Jefa de Recepción. on 23 Oct 2023
Good morning,Thank you very much for your evaluation.Your opinion is very important to us and to be able to improve our services.All the best,Miriam GismeroReception manager

8/10 Good

Terence, Penryn

Stayed 6 nights in Oct 2023

6/10 Okay

Chia Chen, Port Moody

Stayed 2 nights in Oct 2023

10/10 Excellent

Nuno

Liked: Staff & service, property conditions & facilities, room comfort
3 nights at Getafe Ibis Hotel. The room/s are cleaned on a daily basis, between 10:00 a.m-12/01 p.m in the afternoon. It is far from the Madrid centro, but you can take a bus/metro cercanias, as the cheapest way to get around. Ibis hotel offers food in the morning, as well as other dishes, however, bear in mind that food is available on the basis of what is requested. I had a great time and I hope to get back there again. Thank you for the warm welcome
Stayed 3 nights in Sep 2023
Response from Miriam Gismero Jefa de Recepción. on 2 Oct 2023
Good morning,Thank you for your comment. I will share it with the team.We hope to see you soon in GetafeAll the best,Miriam GismeroReception manager.

6/10 Okay

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Very basic, quiet and clean hotel. Only bath towels available - no hand or face towels. About 45 minutes commute to centre town/ old town. You need to walk about 10 minutes to train station for another 30/35 minutes ride to centre. There were no availability within our budget in centre town due to national holiday. Hotel was OK if not for the commuting distance.
Stayed 6 nights in May 2023
Response from Front Desk Manager on 16 May 2023
Thank you for your feed back!Next time ask for more towels and we will gladly give to you Best regards

10/10 Excellent

Nicasio Flores

Liked: Cleanliness, staff & service, property conditions & facilities
Fueron todos muy ganables,gracias
Stayed 3 nights in Mar 2023
Response from Pilar on 24 Apr 2023
Muchas gracias por contestar nuestra encuesta de satisfacción¡Nos alegra que su estancia con nosotros haya sido satisfactoria y esperamos que vuelva pronto!Recibe un cordial saludo de todo el equipo

8/10 Good

jean

Stayed 1 night in Mar 2023
Response from Front Desk Manager on 24 Apr 2023
Thank you for your feedback!Best regards

8/10 Good

jean

Stayed 1 night in Feb 2023
Response from Front Desk Manager on 27 Feb 2023
¡ Muchas gracias por contestar nuestra encuesta de satisfacción!Esperamos que vuelva a alojarse pronto con nosotrosUn saludo

10/10 Excellent

Salvador Nkili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Response from Pilar (Adjunta de Dirección) on 24 Dec 2022
Thank you for your feedback!We hope you come back soon!The whole team wishes you a Merry Christmas!Best regards

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Pilar (Adjunta de Dirección) on 29 Nov 2022
Thank you for your feed back!We hope to see you soon again!Best regards,

10/10 Excellent

Daniel Marcin

Stayed 1 night in Nov 2022

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, reasonably priced.
Stayed one night en route from Santander to Southern Spain. Rooms and ensuite are good size and very clean. Bed and pillows are very comfortable. And air con worjed well. Location of hotel is good and parking was easy. There's a restaurant with limited food choices. This is an area the hotel could improve upon in my opinion. Staff friendly and helpful. We stayed on our return back home and would stay here again.
Stayed 1 night in Oct 2022
Response from Front Desk Manager on 22 Oct 2022
Thank you very much for your opinion!We hope you come back soon!Best regards

10/10 Excellent

Raul

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2022

8/10 Good

Jon

Stayed 1 night in Aug 2022
Response from Pilar on 18 Aug 2022
¡ Muchas gracias por contestar a la encuesta de satisfacción! Un saludo de parte de todo el equipo

2/10 Terrible

Naveed Ahmad

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was awful experience staying in this hotel. The AC was not working and the staff were rude and unfriendly. I will never stay again.
Stayed 3 nights in Jul 2022
Response from Pilar on 18 Jul 2022
Good afternoon, We regret not beiing the type of hotel you were looking for We already informed you upon arrival that the Ibis rooms in Spain are like this, they do not have a fridge, amenities... The specific problem we had with the air conditioning due to the heat wave was solved We regret that your feed back and personal experience has already been negative Best regards

8/10 Good

lucrecia

Stayed 4 nights in May 2022

10/10 Excellent

Susan A

Stayed 1 night in Apr 2022
Response from Pilar on 26 Apr 2022
¡Muchas gracias por responder la encuesta ! Nos alegramos que la estancia haya sido de su agrado Un saludo

8/10 Good

Hung Kwok

Travelled with family
Liked: Cleanliness, staff & service
No coffee or hot water maker. No fridge. Very nice people.
Stayed 14 nights in Mar 2022
Response from Pilar on 1 Apr 2022
Good afternoon, In Ibis hotels we don´t have fridge or hot water maker in rooms but if you need hot water we give you in the bar Thank you very much for your feed back Best regards

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Getafe and Madrid
Great little hotel, within walking distance to train/metro station and town centre. Few shops, bars and restaurants next door too. Pleasant little bar area and staff very friendly. A few changes if travelling to Madrid on the metro but Getafe is a nice little place.
Stayed 3 nights in Feb 2022
Response from Pilar on 22 Feb 2022
Thank you very much for your feed back! We hope you come back soon Best regards

10/10 Excellent

Renata

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Clean, comfortable, and convenient location. Highly recommended.
Stayed 1 night in Jan 2022
Response from Pilar on 22 Feb 2022
Thank you very much for your feed back! Greetings from the entire Ibis Madrid Getafe team

10/10 Excellent

Biren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. Make sure you tell taxi/Uber driver to give exact address. Lots of construction. Hotel good. Staff friendly. Room is very good and spacious.
Stayed 1 night in Jan 2022
Response from Pilar on 22 Feb 2022
Thank you very much for answering the satisfaction survey! We love receiving such positive feedback, our priority is always your satisfaction ! Receive a cordial greeting from the entire Ibis Madrid Getafe team

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Friendly staff Very comfortable bed and pillows Great café with live music on Fridays
Stayed 6 nights in Jan 2022
Response from Pilar on 26 Jan 2022
Thank you very much for your feed back! We hope to see you soon!! Best regards

8/10 Good

André

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great relation between quality and cost, the hotel is located near Madrid and it is super easy to go to Downtown Madrid. There is a supermarket close by, easy to park (super plus because Madrid area is chaotic). All the facilities of the hotel are super nice and they have a 24h bar/cafeteria. My only complain that I could give 5* was my room had some smoking smell and I booked non smoking room. Not a big deal since we only used the hotel to take a shower and sleep. Staff was supportive and friendly.
Stayed 4 nights in Dec 2021
Response from Pilar on 14 Jan 2022
Thank you very much for your feed back! Next time, please, tell us any problem you have in the room (smoking smell) and we will do something to solve the problem Best regards,

8/10 Good

Nathan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from PILAR on 13 Sept 2021
Thank you very much for your reply! We hope to see you soon! Best regards, Front Desk

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stop in Madrid
After being greeted by an extremely friendly and polite staff, we were pleasantly surprised by the attitude of the entire team at that hotel. It might not be a luxury hotel but you are treated as if it were. Great breakfast as well.
Stayed 1 night in Jul 2021

10/10 Excellent

P

Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Good beds Staff helpful. Would stay again Good area. Very quiet
Stayed 3 nights in Oct 2019
Response from Pilar on 4 Nov 2019
Thank you very much !! We hope to welcome you again ! Have a nice day

6/10 Okay

Verified traveller

Fair
It is impossible to find the hotel from the train station as it is sandwiched between buildings.
Stayed 2 nights in Oct 2019
Response from Front Desk Manager on 5 Nov 2019
Good afternoon, I am sorry that it took you so much time to find the hotel, we could have indicated how to get from the station We hope the stay has been satisfactory despite everything

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were polite and helpful. Food was much better than I expected, very good breakfast! Overall very good value.
Stayed 2 nights in Sep 2019
Response from Pilar on 23 Sept 2019
Thank you very much for your feed back! We hope to see you soon! Best regards

6/10 Okay

Verified traveller

Liked: Cleanliness
Cheap average hotel
It is an average hotel. It is clean and metro station going to madrid downtown is 5 mins away by walking
Stayed 3 nights in Jul 2019
Response from Pilar on 12 Aug 2019
Thank you for your feedback Best regards

10/10 Excellent

RAFAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hôtel
Very good hotel for the price
Stayed 1 night in Jul 2019
Response from Pilar (Front office Manager) on 17 Jul 2019
Thank you very much for your feed back! Thank you for choosing us! Best regards

6/10 Okay

Mr J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel. Serious issues checking in and o
The hotel was good. Rooms were clean. Issue with toilet was dealt with quickly and efficiently. Breakfast was extra but plenty of choice. Only issues were with check in. Ours took forever and seemed ridiculously confused. A friend checked in late and when attempting to check out and pay the hotel had already charged my card. This led to untold complications since he lives in a different country to me and neither of us understood what had happened.
Stayed 2 nights in May 2019
Response from Pilar on 16 Jun 2019
Dear Mr. Jon, We apologize for the inconvenience caused regarding the payment of your friend's room. Please accept our apologies Best regards

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Getafe to visit University
The IBIS was a great basic hotel. The continental breakfast was good and the service at the hotel was excellent.
Stayed 4 nights in Jun 2019
Response from Pilar on 11 Jun 2019
Thank you very much for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Pilar on 7 May 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Pilar on 5 Apr 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tirso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in good area,close to the metro station,good breakfast and good customer services
Stayed 2 nights in Dec 2018
Response from Pilar on 14 Jan 2019
Thank you very much for your feed back! We hope to welcome you back in our hotel Best regards,

10/10 Excellent

André

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staff and hotel!
Staff soooo good! :-)
Stayed 1 night in Dec 2018
Response from PIlar on 14 Jan 2019
Thank you very much for your feed back! We hope to welcome you back in our hotel Best regards, Pilar

10/10 Excellent

Fresia Calderon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Fantastic
Stayed 2 nights in Oct 2018
Response from Pilar on 30 Oct 2018
Thank you very much for your feed back! We hope to see you soon! Best regards

10/10 Excellent

Yosi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a pleasant stay at a bargain price!
It's a very pleasant stay for me. This is the best Ibis Hotel, I have stayed so far. I got there by taxi from the airport, it cost €45, the return was €38. I chose this hotel as it's close to the Madrid Centro which can be reached by the C4 Renfe trains. Train station is just a 10min. walk. The room was large enough, very quiet and comfy despite the autoroute, there wasn't any noise from outside. The bathroom was also very clean and nice. It had a 42" LCD TV with international channels. They had a very kind and friendly housekeepers, the staff was also very helpful. I liked the breakfast a lot, variety of daily and fresh food. Everything was fine about this hotel.. I had no problems or negative issues. There was also a supermarket near it.
Stayed 6 nights in Oct 2018
Response from Pilar on 30 Oct 2018
Dear Yosi, Thank you very much for your feed back! We hope to see you soon! Best regards

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2018

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Pilar on 26 Jun 2018
Thank you very much for your feed back

8/10 Good

Stuart, Lancashire

Liked: Staff & service, room comfort
Overnight stay whilst travelling from Northern to Southern Spain. Good parking facilities at €5 per night
Stayed 1 night in Feb 2018
Response from Pilar on 24 Apr 2018
Thank you very much!! Best regards, Manager on duty

10/10 Excellent

GOPAL ASANDAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location & Easy Acess From Highway
Good and worth for money.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort