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Hostal Royal Cruz

3.0 star property
Central hostal connected to the convention centre in Madrid with a 24-hour front desk

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Photo gallery for Hostal Royal Cruz

Exterior
Café
Front of property
Café
1 bedroom, premium bedding, in-room safe, soundproofing

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Premium Twin Room, Ensuite

1 bedroom, premium bedding, in-room safe, soundproofing

Premium Twin Room, Ensuite

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Hairdryer
  • 11 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Double Room, Private Bathroom

1 bedroom, premium bedding, in-room safe, soundproofing

Standard Double Room, Private Bathroom

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Premium bedding
Separate bedroom
Hairdryer
Private bathroom
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Balcony

1 bedroom, premium bedding, in-room safe, soundproofing

Double Room, Balcony

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
  • 10 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Twin Room, Ensuite

1 bedroom, premium bedding, in-room safe, soundproofing

Family Twin Room, Ensuite

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Hairdryer
  • 12 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Twin Room, Private Bathroom

1 bedroom, premium bedding, in-room safe, soundproofing

Standard Twin Room, Private Bathroom

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Premium bedding
Separate bedroom
Hairdryer
Private bathroom
  • 11 sq m
  • Sleeps 2
  • 2 Single Beds

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About the area

Map
Calle de la Cruz, 26 - 3 Derecha, Madrid, Madrid, 28012

What's nearby

  • Puerta del Sol - 2 min walk - 0.2 km
  • Plaza Mayor - 6 min walk - 0.6 km
  • Gran Via - 6 min walk - 0.6 km
  • Prado Museum - 9 min walk - 0.8 km
  • Royal Palace of Madrid - 11 min walk - 1.0 km

Getting around

  • Sol Station - 4 min walk
  • Madrid Recoletos Station - 18 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 21 min drive

Restaurants

  • ‪Eccolo Gelato - ‬1 min walk
  • ‪Pez Tortilla - ‬1 min walk
  • ‪Dubliners - ‬1 min walk
  • ‪Café Central - ‬2 min walk
  • ‪Ginger - ‬1 min walk

About this property

Hostal Royal Cruz

Hostal near Puerta del Sol
A short walk from Plaza Mayor and Gran Via, Hostal Royal Cruz provides a free daily manager's reception, a snack bar/deli and more. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A round-trip airport shuttle (surcharge), smoke-free property and a 24-hour front desk
  • Tour/ticket information, a front desk safe and luggage storage
  • Coffee/tea in reception and a lift
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Hostal Royal Cruz have thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with digital channels
  • Heating and daily housekeeping

Languages

English, Spanish

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8.8 out of 10, Excellent, 971 reviews
The price is RM375
RM412 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

More

  • Air conditioning
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 15.0 per night.
Cots (infant beds) are available for EUR 10.0 per night

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: EUR 30 per person
  • Crib (infant bed) fee: EUR 10.0 per night
  • Rollaway bed fee: EUR 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties

Property is also known as

Hostal Royal Cruz Madrid
Royal Cruz Madrid
Royal Cruz
Hostel Royal Cruz
Hostal Royal Cruz Hostal
Hostal Royal Cruz Madrid
Hostal Royal Cruz Hostal Madrid

Frequently asked questions

Is Hostal Royal Cruz pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hostal Royal Cruz?

Limited spots are available.

What time is check-in at Hostal Royal Cruz?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hostal Royal Cruz?

Checkout is at 11:00 AM.

Does Hostal Royal Cruz provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 30 per person applies.

Where is Hostal Royal Cruz located?

Located in Madrid Centro, this hostal is within a 5-minute walk of Plaza de Santa Ana and Puerta del Sol. Plaza Mayor and Gran Via are also within 10 minutes. Sol Station and Tirso de Molina Station are within a 5-minute walk.

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Hostal Royal Cruz Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 173 out of 271 reviews
Rating 8 - Good. 81 out of 271 reviews
Rating 6 - Okay. 13 out of 271 reviews
Rating 4 - Poor. 2 out of 271 reviews
Rating 2 - Terrible. 2 out of 271 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Amenities, property conditions & facilities
Enjoyed our stay Staff was wonderful Great location
Stayed 3 nights in May 2025

10/10 Excellent

Steve Lee

Liked: Cleanliness, amenities, property conditions & facilities
Spotlessly clean room with everything you need. In the heart of the City with underground parking a block away. Very happy with my stay here.
Stayed 1 night in Jun 2025

10/10 Excellent

pei

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Friendly staff, convenient location!
Stayed 3 nights in Mar 2025

2/10 Terrible

Noura

Disliked: Amenities, property conditions & facilities
The steer around is very busy and not very safe I contacted Expedia since I wanted to cancel my booking where they nicely contacted the property offering to pay one night and cancel the rest however they were non cooperative and very rude the room too small you can’t breath inside if you are a couple it’s either you or the bags inside i had to make another booking for less the price ( way over priced for such accommodation a one floor in a building ) I got a 4 star hotel upgraded room in amazing location
Stayed 3 nights in Jun 2025

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. Very clean and close to everything.
Stayed 4 nights in Nov 2024

10/10 Excellent

Judyvette

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean
Stayed 3 nights in Dec 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and friendly staff
Stayed 3 nights in Jul 2022

10/10 Excellent

Oana

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the property. The facilities and the staff were amazing, very friendly when we arrived and the property was easy to locate. It was
Stayed 3 nights in Jul 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located, clean, efficient rooms in the center of Madrid. Close to transit, or walk to most major sites. The staff are really helpful and kind!
Stayed 2 nights in May 2024

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was fantastic, the room was super clean, and the staff were fantastic!! Thank you Maria! You made us feel at home here
Stayed 1 night in May 2024

8/10 Good

Itzel

Liked: Cleanliness, staff & service, property conditions & facilities
Even when the rooms are a little small, the property in general was very clean and the staff super friendly. In general was a good experience and the property is located near to the majority of the principal attractions.
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location. Our room was bigger than expected, super clean and comfortable, everything we needed for a weekend stay. Free tea, coffee, water and snacks also included. Would definitely stay here again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Daniel

Liked: Amenities, property conditions & facilities
Excellent staff
Stayed 2 nights in Sep 2023

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, Mrs Maria was awesome, excellent customer services, clean and convenient location
Stayed 2 nights in Sep 2022

4/10 Poor

guofang

Liked: Cleanliness, staff & service
Too noisy at night.
Stayed 1 night in Oct 2024

10/10 Excellent

Maverick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice short stay

Great location and even better staff. The front lady was very hospitable and kind. Very clean. They provide water and snacks.
Stayed 2 nights in Aug 2022

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay for a few nights. Don’t be “scared” by the fact that there are a few hostels in the same building or even on the same floor. This one is quiet, clean, with 24/7 desk service and a great team taking care of all your needs. I’ve been in smaller rooms at 4 star hotels. Nice bathroom too with good water pressure. Also, it’s quite surprising and lovely to have always free water, milk, tea and pastries available in the kitchen. And you can’t beat the location which is basically walking distance or a short subway ride from most iconic places and museums in Madrid.
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are a light sleeper ask a room in a quieter area of the hotel - there is a club on the opposite side of the street and you can feel the bass til the sunrise.
Stayed 6 nights in Jul 2024

10/10 Excellent

Ido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central, basic, very clean

While it was small and basic, the room was very cozy and quiet, and we slept amazingly well. All was new, all was clean. Service in the reception was efficient and nice. Location is as central as it gets. You basically get down and you're just in the center of Madrid. Great experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very small. The bed very comfortable. You are on a main street with bars across the street & cars driving by all night. This building is four Hostel's on all the floors. They do have an elevator however when we arrived to check in it was out of order & had to haul the luggage up to the third floor. It was working by the time we returned from our evening out. This was perfect for our last night in Madrid.
Stayed 1 night in Oct 2024

10/10 Excellent

GERARDO

Good
Stayed 3 nights in Mar 2024

8/10 Good

carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location!!! The hostal was clean and the staff was very friendly. The rooms is very small. Our room was in the opposite way from the reception and was extremely noisy. They offer water bottles free of charge, which was super nice.
Stayed 3 nights in Mar 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small place with only aboit 10 rooms. Very central location close to everything. Bed was very comfortable and I slept well. AC was good and shower heat and pressure was very good. Expect noise at night from the street and nearby establishments on rooms overlooking the street. The windows did a reasonable job limiting the noise but I would recommend using ear plugs. I would stay here again.
Stayed 7 nights in Oct 2022

6/10 Okay

george

Liked: Cleanliness, staff & service, property conditions & facilities
Pros: very clean, good water pressure in shower, common area with coffee and water, staff was pleasant and personable. Good location to walk in Sol area. Cons: even by European norms the room and bath were uncomfortably small for 2 people. Our room price was ridiculously expensive for this caliber of accomodation- over $200/night USD. Would not recommend for 2.
Stayed 2 nights in May 2023

2/10 Terrible

Pedro

Disliked: Staff & service
Horrible staffing! They are never around. And when they finally arrived, they do not solve anything.My mom had a stroke and died suddenly.As a result,I had to leave two days earlier to attend her funeral in Venezuela. I asked for a rain check or refund. They requested my email, and so far NO ANSWER. WILL NEVER STAY AT THIS PLACE AGAIN! Expedia should erase them as a choice.
Stayed 4 nights in May 2023