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Hostal Helena 2

2.0 star property
Hostal in Madrid, walk to Gran Via

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July 2024

Photo gallery for Hostal Helena 2

View from property
Memory-foam beds, free WiFi
Dining
View from room
Combined shower/bathtub, towels
Reviews
6.2

Popular amenities

  • Free WiFiFree WiFiFree WiFi

Check out the area

Map
Gran Via, 44 - 2nd izq, Madrid, Madrid, 28013
  • Popular LocationGran Via1 min walk
  • Popular LocationPuerta del Sol6 min walk
  • Popular LocationPlaza Mayor8 min walk
  • AirportMadrid (MAD-Adolfo Suárez Madrid-Barajas)21 min drive

Most relevant reviews

ExperimentalCarousel

16/10 Good

Lo mejor y por lo que siempre la escogeré en su locación, Inmejorable, frente a la plaza de Callao y a dos minutos camin...
AB
Nov 14, 2019
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Room options

View all photos for Basic Double Room, Private Bathroom

View from room

Basic Double Room, Private Bathroom

Highlights

TV
Memory foam bed
Shower/bath combination
Private bathroom
Digital channels
  • 7 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Triple Room, Private Bathroom

Memory-foam beds, free WiFi

Basic Triple Room, Private Bathroom

Highlights

TV
Memory foam bed
Shower/bath combination
Private bathroom
Digital channels
  • 9 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Basic Quadruple Room, Private Bathroom

Memory-foam beds, free WiFi

Basic Quadruple Room, Private Bathroom

Highlights

TV
Memory foam bed
Shower/bath combination
Private bathroom
Digital channels
  • 12 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Family Room, Multiple Beds, Private Bathroom

Memory-foam beds, free WiFi

Family Room, Multiple Beds, Private Bathroom

Highlights

TV
Memory foam bed
Shower/bath combination
Private bathroom
Digital channels
  • 15 sq m
  • Sleeps 5
  • 5 Single Beds

About the area

Madrid

Hostal Helena 2 is located in Madrid Centro, a neighbourhood in Madrid, and is near a metro station. Prado Museum and Lope de Vega Theatre are cultural highlights, and travellers looking to shop may want to visit Gran Via and Paseo de la Castellana. Check out an event or a game at WiZink Center, and consider making time for Madrid Zoo Aquarium, a top attraction not to be missed.
Visit our Madrid travel guideOpens in a new window

What's nearby

  • Gran Via - 1 min walk
  • Puerta del Sol - 6 min walk
  • Plaza Mayor - 8 min walk
  • Royal Palace of Madrid - 11 min walk
  • Prado Museum - 19 min walk

Getting around

  • Callao Station - 1 min walk
  • Madrid Recoletos Station - 19 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 20 min drive

Restaurants

  • Gourmet Experience Gran Via - 1 min walk
  • Five Guys - 1 min walk
  • Le Tavernier Gran Vía - 2 min walk
  • Papizza - 1 min walk
  • La Quintina - 2 min walk

About this property

Hostal Helena 2

Hostal near Gran Via
Close to Puerta del Sol and Plaza Mayor, Hostal Helena 2 has plenty to offer. Stay connected with free in-room WiFi.
Other perks include:
  • Airport drop-off service (surcharge), luggage storage and smoke-free property
Room features
All guest rooms at Hostal Helena 2 have amenities, such as free WiFi.
More conveniences in all rooms include:
  • Bathrooms with shower/bath combinations
  • 19-inch TVs with digital channels

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 20 per night); reservations required
  • 24-hour airport drop-off shuttle on request for a surcharge

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Limited housekeeping

More

  • Building
  • Floor
  • Smoke-free property

Room amenities

Bedroom

  • Memory foam mattress

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • 19-inch TV with digital channels

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Check-out

Check-out before 11:30 AM

Special check-in instructions

The front desk is open daily from 3:00 PM - 11:30 PM
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: EUR 30.00 per vehicle
  • Nearby parking fee: EUR 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property

Property is also known as

Helena 2 Hostal
Hostal Helena 2
Hostal Helena 2 Madrid
Helena 2 Madrid
Helena 2
Hostal Helena 2 Hostal
Hostal Helena 2 Madrid
Hostal Helena 2 Hostal Madrid

Frequently asked questions

Is Hostal Helena 2 pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hostal Helena 2?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at Hostal Helena 2?

Checkout is at 11:30 AM.

Does Hostal Helena 2 provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of EUR 30.00 per vehicle applies.

Where is Hostal Helena 2 located?

Located in Madrid Centro, this hostal is steps away from Preciados Street and Gran Via. Puerta del Sol and Plaza Mayor are also within 10 minutes. Callao Station is only a 2-minute walk and Santo Domingo Station is 3 minutes.

Hostal Helena 2 Reviews

Reviews

6.2
Rating 10 - Excellent. 14 out of 132 reviews" "
Rating 8 - Good. 38 out of 132 reviews" "
Rating 6 - Okay. 43 out of 132 reviews" "
Rating 4 - Poor. 17 out of 132 reviews" "
Rating 2 - Terrible. 20 out of 132 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

8.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You are in an excellent shopping street. the metro take you one block away from the other, sometimes is best to walk. In this property you have a kitchen, so I recommend go to El Corte Ingles grab stuff to eat and enjoy. I adored the location. Staff very friendly.
Stayed 2 nights in Jan 2019

8/10 Good

Trisha M

Liked: Cleanliness
Adequate for a night
Hostal Helena 2 is in a building with many other hostals. It is somewhat confusing to find. (It's on the 2nd level). The person working reception wasn't very friendly, but checked us in in a somewhat timely fashion. The room had 3 twin beds. Mine was decently comfortable, but the other two were uncomfortable. The bathroom has a toilet and urinal. There is a small square shower that had good pressure. Overall, for one night, it was adequate. For a longer stay, I would stay somewhere with a bit more comfort. The elevator takes forever, just so you know. The location is perfect for getting out onto Gran Via and exploring a bit of the city. Plenty of chain restaurants nearby, and fun tapas bars on the side streets around the hotel.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2018

6/10 Okay

Sylvie, Canada

Nice hôtel close to everything
The localisation of this hôtel is very good.It is on Gran Via but it noisy du ring the night.They controle The climatisation and it work to 5 pm to morning except one night they close at 2 am. The room is clean but the fourniture is very old.The matelas are not confortable.The door for The bathroom is very hard to open when you are inside.The personnel was good.
Stayed 3 nights in Jul 2017

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Superb customer service. I would love to book it again and highly recommend it.
Stayed 1 night in Jun 2017

2/10 Terrible

jumaidah

Disliked: Cleanliness, staff & service

2/10 Terrible

MD, Vancouver

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome to HELL!!!
It all went down hill from the first interaction, I booked a 3 single bed room but was given a a two bed room despite my showing them my confirmation which states 3 single bed. The manager said " there are no 3 singles beds here". Further on checking in to the room I was shocked and appalled by the room conditions. There were two "beds" which was essentially foam pad on a four leg base and there was no other furniture other than a single closet with four hangers (no side table or lamps). The flooring was warped ( must be due to previous water damage). The bathroom had black mold on the bathtub and sink. And the most disturbing was the balcony door could not close shut due to construction material stacked up. Because of this there was wind , dirt and street noise coming through all night. I called Expedia for TD on international rates the very same night and after an hour long wait was told to call back next day. I called Expedia for TD next day and after being transferred to several agents and being asked the same questions again and again the call kept getting disconnected. I could not "torture" my family anymore so we immediately checked out in the morning next day and booked us in a decent property close by. I am disappointed at Expedia's response but more surprised that Expedia even offers such appalling property.
two "beds" more like foam pads
mold in the bathroom
construction material stacked up in the balcony
balcony door doesnt close completely

2/10 Terrible

Jason, Dublin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT STAY HERE WORST EVER!
Worst place i ever stay in my life went with 2 friends and this is the worst noting like the pics you see the staff dont Speak english and was very rude asked for 3 single beds and give us a Double and a single beds dont stay here! They give us one toilet roll for 3 days and we ask for more they had none left we ask to bed extra bed in they said they had none and we saw 2 in where you keep your bags!

4/10 Poor

Zafar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not allowed to check in before 4 pm, have to check out by 11am Charge to leave luggage, very little English, bad wifi signal, damped room Very basic toiletries

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Excelente locación THAT's all it has to offer
The location is excellent if it is you wa t to stay out late at night. Don't expet anything else. Room is clean enough in our 3 night they did not change the sheet not the towels. Staff is cold and could care less (Except for a young male that was on duty one evening).