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C. H. Chelo

2.5 star property
Madrid's vibrant energy awaits just steps from Plaza Mayor, with the perfect home base for exploring the city's treasures with expert guidance

Choose dates to view prices

C. H. Chelo, in Madrid's heart, offers a practical retreat with free WiFi in every room. Multilingual staff help guests navigate city highlights, and an area shuttle makes exploration easy. Visitors appreciate the helpful team and proximity to Puerta del Sol.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Basic Double or Twin Room

Desk, blackout curtains, iron/ironing board, free WiFi

Basic Double or Twin Room

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Shower/bath combination
Private bathroom
Digital channels
Desk
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Basic Double Room

Desk, blackout curtains, iron/ironing board, free WiFi

Basic Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Shower/bath combination
Private bathroom
Digital channels
Desk
  • City view
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (3 people)

Desk, blackout curtains, iron/ironing board, free WiFi

Family Room (3 people)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Shower/bath combination
Private bathroom
Digital channels
Desk
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Family Room (4 people)

Desk, blackout curtains, iron/ironing board, free WiFi

Family Room (4 people)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Shower/bath combination
Private bathroom
Digital channels
Desk
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds

View all photos for Single Room

Desk, blackout curtains, iron/ironing board, free WiFi

Single Room

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
LCD TV
Blackout curtains
Shower/bath combination
Private bathroom
Digital channels
Desk
Daily housekeeping
  • 6 sq m
  • Sleeps 1
  • 1 Single Bed

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About the area

Located in Madrid Centro, a neighbourhood in Madrid, C. H. Chelo is in the entertainment district and near a metro station. Prado Museum and Museo Nacional Centro de Arte Reina Sofía are cultural highlights, and some of the area's notable landmarks include Royal Palace of Madrid and Puerta de Alcalá. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
View more Pensions in Madrid
Map
Hortaleza 17, 3º Izquierda, Madrid, Madrid, 28004

What's nearby

  • Gran Via featuring street scenes, a city and landscape views
    Gran Via
    3 min walk - 0.3 km
  • Plaza de Callao
    Plaza de Callao
    8 min walk - 0.7 km
  • Plaza de Espana featuring a monument, a city and a square or plaza
    Plaza de España - Princesa
    8 min walk - 0.7 km
  • Puerta del Sol which includes a city and a fountain
    Puerta del Sol
    8 min walk - 0.7 km
  • Plaza Mayor which includes heritage architecture, a square or plaza and a statue or sculpture
    Plaza Mayor
    13 min walk - 1.1 km

Getting around

  • Gran Via Station
    3 min walk
  • Madrid Recoletos Station
    12 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    27 min drive

Restaurants

  • Pizzería Vesuvio
    1 min walk
  • Fratelli d'Italia - Chueca
    1 min walk
  • Hot Bar
    1 min walk
  • Sidrería El Tigre del Norte
    1 min walk
  • Bósforos Doner Kebap
    1 min walk

About this property

C. H. Chelo

Pension near Gran Via
Close to Puerta del Sol and Plaza Mayor, C. H. Chelo has plenty to offer. Stay connected with free in-room WiFi.
Other perks at this pension include:
  • A local area shuttle, a lift and luggage storage
  • Tour/ticket information and multilingual staff
Room features
All guest rooms at C. H. Chelo offer comforts, such as air conditioning, in addition to
Extra conveniences in all rooms include:
  • Bathrooms with shower/bath combinations
  • 22-inch LCD TVs with digital channels
  • Daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking available (EUR 19 per day)
  • Area shuttle (surcharge)

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 22-inch LCD TV with digital channels

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee: EUR 20 for check-in between midnight and 1:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 9:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 15 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Nearby parking fee: EUR 19 per day (1312 ft away)
  • Late check-in fee: EUR 20 for check-in between midnight and 1:30 AM
  • Rollaway bed fee: EUR 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

C. H. Chelo Motel Madrid
C. H. Chelo Motel
C. H. Chelo Madrid
C. H. Chelo
C. H. Chelo Madrid
C. H. Chelo Pension
C. H. Chelo Pension Madrid

Frequently asked questions

Is C. H. Chelo pet-friendly?

No, pets are not allowed at this property.

How much is parking at C. H. Chelo?

This property doesn't offer parking.

What time is check-in at C. H. Chelo?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available from midnight to 1:30 AM for a fee of EUR 20.

What time is check-out at C. H. Chelo?

Checkout is at noon.

Where is C. H. Chelo located?

Located in Madrid Centro, this pension is steps away from Casino Gran Via and Gran Via. Puerta del Sol and Plaza Mayor are also within 15 minutes. Gran Via Station and Chueca Station are within a 5-minute walk.

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Reviews

C. H. Chelo Reviews

8.4

Very good

9.0

Cleanliness

9.0

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 152 out of 386 reviews
Rating 8 - Good. 156 out of 386 reviews
Rating 6 - Okay. 57 out of 386 reviews
Rating 4 - Poor. 13 out of 386 reviews
Rating 2 - Terrible. 8 out of 386 reviews

Reviews

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent
Stayed 2 nights in Mar 2025

6/10 Okay

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful. The radiator to heat property did not work well. There was an extra charge to use safe box. Not much room for bathroom.
Stayed 5 nights in Dec 2025

10/10 Excellent

Pham Hoang Lan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and convenient location!
Stayed 1 night in Nov 2024

8/10 Good

Yumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located good area, near from downtown. few minutes from the supermarket. Stuffs are nice and kind.
Stayed 2 nights in Jun 2025

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value, it’s not the Hilton but provides a friendly welcome by the owner, clean comfortable bed and clean shower which is all you need.
Stayed 3 nights in Jul 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and pleasant, but one night soap and shampoo were not replaced. External door to the property had a broken lock on the third day, so we had to call for entry, which was difficult. These were minor concerns. Overall, the property was nice and the staff friendly.
Stayed 4 nights in Oct 2025

8/10 Good

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Smaller space than I was expecting…tiny bathroom. Great location!!
Stayed 1 night in Nov 2024

10/10 Excellent

wilma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great budget hotel. Excellent service and location

Excellent service. The staff very nice. It is very compact room but with great comfort and very clean. In the heart of Madrid. Safe
Stayed 1 night in Mar 2024

10/10 Excellent

Grazyna

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, two blocks from Gran Vía. Good food on this small street, not expensive. Important to us: there is an elevator! Building is safe, closed for the night. Lots of small, useful stores right next to the building, including grocery stores. Very convenient. Uber from there to the Golden Triangle museums is just about 10 Euros. Staff very nice. They even gave me a card to use in the subway, I just needed to add some money to it. Gave it back for future costumers.
Stayed 4 nights in Jun 2025

6/10 Okay

Eduardo

Liked: Cleanliness, staff & service
Basic but clean and nice staff. Not that easy to find because the sign that has the name is covered by a tree. The sign on the door it says another name
Stayed 1 night in Nov 2024

6/10 Okay

Johnny

Liked: Cleanliness, staff & service

Good budget friendly place

If you want a place to sleep and are planing on being on the city a lot and not in the room then this is the place. It is small but works if you are on a budget. The only complain is the the street is loud up until 3-4am so it is a little difficult to get rest. They provide earplugs to help and of course this is not their fault, it’s just the neighborhood. We enjoyed our stay and it helped us keep the budget available for other activities.
Stayed 3 nights in Mar 2024

6/10 Okay

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities

Great Location with Safety Concerns

The hotel is located near Gran Via and both metro & commuter train stations, so there were a lot of great dining and shopping options available. The private suite was small with a small refrigerator, but no microwave. Also, the bathroom sink was way too small and inconvenient to use. The owner and staff were very friendly. There's one incident worth mentioning. At the check-in, the owner told us to just leave our keys on the reception window if we're checking out before 0900, which we did. However, when we went down stairs, the main door of building was locked from the inside and you needed the key to open that door to get out of the building. This could've been a dangerous situation if there was a fire in the building and people are trapped because they couldn't get out of the building.
Stayed 3 nights in Mar 2025

6/10 Okay

Sing

Liked: Cleanliness, staff & service
ok place to stay overnight for a budget
Stayed 3 nights in Sep 2025

10/10 Excellent

claudia M

Liked: Cleanliness, staff & service, property conditions & facilities
My kids love it, because is in the middle of there favorite stores…
Stayed 4 nights in Nov 2025

6/10 Okay

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything.
Stayed 4 nights in Oct 2025

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but small.
Stayed 4 nights in Sep 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff.

Friendly staff, great location and comfortable rooms.
Stayed 2 nights in Mar 2023

10/10 Excellent

Madeleine Sahar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners were very friendly and sweet! The room was also quite nice and well-located in the city
Stayed 12 nights in Jan 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything been here twice will come back
Stayed 4 nights in Oct 2023

10/10 Excellent

Gigliola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location 👌

Excellent location, very clean, excellent price...
Stayed 2 nights in Aug 2022

10/10 Excellent

REMIGIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great like it
Stayed 1 night in Jan 2025

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location - small, but clean. Very friendly and helpful management. Will definitely recommend!
Stayed 5 nights in Sep 2022

10/10 Excellent

Niury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good

10/10 Excellent

Ismael

Liked: Staff & service, amenities, property conditions & facilities
We rented an appartment with two bedrooms, it has an amazind livingroon, kitchen and exterior terrace. It is located a few meter from the "Cristo del Sol"
Stayed 3 nights in Jun 2022

2/10 Terrible

Mary Jane

Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled like mold and the toilet had the paper across to show it was cleaned but when the lid was lifted there was urine and toilet paper in the toilet so obviously not cleaned. I told the staff I could not stay there with mold and they refused to give me a refund for 3 of the 5 nights. I have never had to leave a place before and angry they won’t provide a refund.
Stayed 4 nights in Sep 2025