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Reviews of Elaf Taiba Hotel

3 out of 5
Elaf Taiba Hotel
Saad Bin Moaz Street, Buda'a District, Madinah

Reviews

6.4
Rating 10 - Excellent. 33 out of 184 reviews" "
Rating 8 - Good. 64 out of 184 reviews" "
Rating 6 - Okay. 32 out of 184 reviews" "
Rating 4 - Poor. 16 out of 184 reviews" "
Rating 2 - Terrible. 39 out of 184 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

muhammad

Travelled with partner
Disliked: Property conditions & facilities
I had to change the hotel because there was home lizard in my bed. Bathroom there were ants and some other small flying insects.
Stayed 4 nights in Sep 2023

8/10 Good

Diyazan

Stayed 1 night in Sep 2023

10/10 Excellent

AMJAD

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 6 nights in Aug 2023

2/10 Terrible

Sara

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually never leave reviews, however my stay was unpleasant enough to persuade me to leave one. Here are several complaints about the place: 1)It is not baby friendly 2) Mold in bathroom 3) Bathroom floor floods from shower 3) Dust behind bed 4) Old and dirty furniture 5) Broken mirror 6) Although there is a no smoke policy, the smell of smoke is present almost every hour. At points it would be so strong that the fire alarms would go off causing the elevators to stop working. Which was a great inconvenience especially during prayer times. 7) The hotel reception desk is not concerned by the smoking. 8) Vacuuming at 9:00pm While I was there I complained about the smoking several times as I have asthma and my baby was with me. However they would give such a hard time just to get their attention at the desk. Finally after mentioning it for the seventh time we were given a different room.
Stayed 25 nights in Aug 2023

10/10 Excellent

Mohsin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 3 nights in Aug 2023

2/10 Terrible

Aweis

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad hotel

8/10 Good

Dr. Kashif

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Madinah Munwara with family and in-laws Aug 23
Location is awesome as the access to haram is good for both genders. Staff was good respective and cooperative. Parking was paid per night SAR50 but was full and I parked in haram parking. Junior suite was spacious but different from the given pictures, and was very dirty, the carpet, cabinet, drawers, walls, most of the furniture was too old.
Stayed 4 nights in Jul 2023

2/10 Terrible

Nora

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t choose this hotel in any circumstances
Everything was not working. Light, AC, tv etc. It was really bad stay
Stayed 3 nights in Jun 2023

10/10 Excellent

Abdulhamid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short trip for umrah, close to the masjid.
Stayed 1 night in May 2023

6/10 Okay

Arshad

Travelled with family
Disliked: Property conditions & facilities
Near and easily walkable to Masjid e Nabwi
Stayed 5 nights in May 2023

6/10 Okay

Assad

Disliked: Property conditions & facilities
Very old hotel the only good thing is that it's very close to Majid Nabvi. Staff was helpful but property needs complete refurbishment as everything needs replacing
Stayed 1 night in May 2023

10/10 Excellent

Maleehah

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2023

10/10 Excellent

Tamer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

8/10 Good

Walaa, Clifton

Travelled with family
Liked: Cleanliness, staff & service
The staff is very nice
Stayed 3 nights in May 2023

10/10 Excellent

Shakeel

Stayed 1 night in May 2023

6/10 Okay

HAMID

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2023

4/10 Poor

WESSAMELDIN

Disliked: Cleanliness, property conditions & facilities
Nearby the mosque
Stayed 1 night in May 2023

8/10 Good

zuraini

Travelled with family
Liked: Staff & service, property conditions & facilities
Very close to Grand Mosque An Nabawi. Very spacious room and friendly staff. A bit old facilities and smelly bathroom but overall is good

6/10 Okay

shakeel

Liked: Staff & service
Disliked: Property conditions & facilities
Location is great just 1 mint walk from masjid ,I had a view of masjid from my window , stuff is great and helpful , no iron in the room and no cream for coffee
Stayed 1 night in Apr 2023

8/10 Good

Mohamed

Travelled with family
Liked: Cleanliness
Took more than hour for check in as room was not ready. However this may be due to overcrowded/Eid. Location is superb but hotel overall condition is not good and need renovation specially all furniture and fixtures
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you very much
Stayed 1 night in Apr 2023

6/10 Okay

Mshiful

Stayed 1 night in Apr 2023

2/10 Terrible

Adnan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Mohammed, Davie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was filthy.
Stayed 2 nights in Apr 2023

8/10 Good

Umer

Travelled with family
Liked: Property conditions & facilities
The property had a good view of Haram and it was also at a walking distance from Masjid Nabwi
Stayed 2 nights in Mar 2023

2/10 Terrible

rafeya

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There is no unique in this property. Very terrible property. All over damage broken leaking water. Please remove this from your website.

2/10 Terrible

rafeya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad experience. Water leaking from bathroom. Damage Property. I took pictures and videos. I will share this to everyone.
Stayed 3 nights in Dec 2022

4/10 Poor

Mohammad

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I had past experience of couple times staying here was excellent in terms of cleaning, customer service, buffet breakfast. Now the new management has turned this hotel into worse living condition. Their good business continues only due to the prime location.
Stayed 4 nights in Nov 2022

6/10 Okay

Halah

Close to mosque only advantage

2/10 Terrible

Abdel aal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

6/10 Okay

muhammad

Travelled with family
Disliked: Staff & service, property conditions & facilities
The rooms have not been updated since 2003 when i stayed here last. Front desk is not too helpful. Many things in the room didnt work. The only great thing about the hotel is its location. Only 1 .in away from the grand mosque
Stayed 4 nights in Oct 2022

2/10 Terrible

Muhammad

Stayed 3 nights in Oct 2022

2/10 Terrible

Ziaur

Stayed 1 night in Oct 2022

2/10 Terrible

Michael

Disliked: Staff & service
It appeared that they were racist
Stayed 1 night in May 2022

2/10 Terrible

Mohamed

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Smells like dust all over the suite
Stayed 1 night in Sep 2022

2/10 Terrible

Ezaz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely Disappointed.
Worse hotel I have ever seen. Never cleaned their AC. I got sick from their worse service Bathrooms are dirty as hell. Room service are like a surprise after making 10 calls they show up. Hotels .com must investigate before accepting pictures from properpty
Stayed 2 nights in Sep 2022

2/10 Terrible

Jilan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not recommended
Stayed 3 nights in Sep 2022

10/10 Excellent

Mohammad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Value & Close proximity to Prophet Masjid
Stayed 5 nights in Aug 2022
Response from Elaf Taiba on 15 Sept 2022
Thanks for the feedback.

8/10 Good

Ilyas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I do like hotel but they don’t change rooms what I asked for
Stayed 7 nights in Aug 2022
Response from Elaf Taiba on 15 Sept 2022
Thanks for the feedback. Informed to whom for changing room?

2/10 Terrible

Ahed

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the staff very nice but the Hotel is not healthy and dirty old furniture very dirty room and sheet ... i though it is not healthy to live at ... the receptions informed me after with his management that they will charge me one night and refund the rest BUT Orbitz as below " Unfortunately, after multiple tries, we weren’t able to obtain an approval from the property manager to waive the cancellation fee. This means the current rules and restrictions for your booking apply and a refund can’t be granted." I sent Orbitz pictures and yet no answer
Stayed 3 nights in Aug 2022

6/10 Okay

jalal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They gave my room to some one else
Before arriving at the hotel i received an email from hotels.com asking me how was my checkin!!!! And When i arrived at the hotel the front staff told me that i don't have a reservation and they dont see any reservation under my name… i showed them the confirmation number but they said it doesn't have my name!!!! The front deak sent me to the manager who keep reviewing my email confirmation and checking there system … and then the manager said i found you in the system and you are already checked in and in your room!!! I said i just arrived and the manager said that Looks like they have given my room to somebody else thinking its me !!!!!!! That explained why i received email that how was my checkin !!!!!!! They gave me another room with 2 hour late checkout but no it was scary that they didn't check and gave my room under my name to Some else
Stayed 1 night in Jul 2022

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and very near
Stayed 1 night in Nov 2020
Response from Elaf Taiba on 2 Aug 2022
Thanks for the review.

2/10 Terrible

Abdulaziz

Disliked: Cleanliness, amenities, property conditions & facilities
place sucked
Stayed 1 night in May 2022

6/10 Okay

Cafer T

Stayed 1 night in May 2022
Response from Elaf Taiba on 15 May 2022
Thanks for the review.

8/10 Good

HASIB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and near Medina
Stayed 2 nights in Apr 2022
Response from Elaf Taiba on 9 May 2022
Thanks for the feedback

10/10 Excellent

NURA

Stayed 4 nights in Apr 2022
Response from Elaf Taiba on 15 May 2022
Thanks for the review.

2/10 Terrible

Waqas

Travelled with family
Disliked: Staff & service
In website description they showed four beds in triple room but they only gave us 3 beds room. Upon asking then for extra bed they totally refused and ignored it.
Stayed 2 nights in Apr 2022
Response from Elaf Taiba on 9 May 2022
Triple room have 3 beds.

8/10 Good

Qadir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
needs lots of updates/ fixes
Stayed 3 nights in Mar 2022
Response from Elaf Taiba on 15 May 2022
Thanks for the feedback. Hopefully your next stay next year will be in the renovated property.

8/10 Good

asif

Stayed 9 nights in Apr 2022
Response from Elaf Taiba on 15 May 2022
Thanks for the review.

8/10 Good

soulaiman

Stayed 4 nights in Apr 2022