2/10 Terrible
ZAHRA
9 Jun 2023
Disliked: Cleanliness, staff & service, property conditions & facilities
This was probably the WORST hotel stay for my family and I in our lives. We booked three rooms for two nights, and there were BUGS in our rooms, a beetle like thing was near my infants face when I woke up in the middle of the night, the air conditioning was broken in one of the rooms, the mattress was broken in my bedroom, the shower wouldn’t drain as well as that in my sisters room. There was a BLOOD stain on one of our bedsheets. When asked concierge to swap our rooms we were told that the hotel was at absolutely full capacity on both nights. Only one of the rooms were swapped for for the first night. It was the most dreadful experience of my life.
We were placed on the second floor and there was no insulation between the walls and the noise outside. The entire night not only were we sweating ourselves and our broken mattress, we could constantly hear firetrucks, police cars, and honking. We selected this hotel specifically because Sheraton has a good reputation. We would have been much better checking into any other hotel, and even a motel would have been in better condition than this place was. 0/10. Nightmare experience!!
ZAHRA
Stayed 2 nights in Jun 2023