Millennium Biltmore Los Angeles

Nice clean place, beautiful hotel, the staff needs to be more friendly with everybody

The building and room were beautiful, unfortunately the lock to the suite broke the first night, we went to dinner and a night on the town and so when we were coming back we were tired. I went downstairs to have the cards reprogrammed but there was a line of people checking in so i approached the front desk to ask for help. The clerk seemed upset and pointed out to me rudely that there was a line of people waiting. So i asked another staff member if there was anything else they could do to let us into the room. He mentioned that security could help, as I was about to go look for security the clerk asked me for the cards and reprogrammed them. I went back to the room and tried them but they did not work again. I went down to the lobby again, i was staying on the 11th floor, and explained the situation to the clerk again, she called security and they finally let us in. About 30 minutes of going back and forth before finally getting to bed, needless to say my wife was aggravated and the night was ruined. In the morning the lock worked fine so i asked the another clerk about it and he said that their maintenance people fixed it. The next night was fine and so I feel as if I paid a lot of money for one night of good service, and one night of pure aggravation.

The place is better than I expected .The pictures don't do it justice. But checking in took a while. No tech in place to speed up the process