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Hi Marcial,Knowing that you had a nice stay brings us great joy. We sincerely appreciate your recent stay and the generous 4-star rating you bestowed upon us. Your satisfaction is our utmost priority, and we eagerly look forward to the chance to serve you again in the future. Thank you for selecting our hotel, and we eagerly anticipate your return.
No micorwave and freez in the room. Bathrom sync water flowing back while wash hand and face water nor propelry flow. Its very tiny water baouce back from sync to face cloth
Just very bad and I have not word to say anyting.
I will not recomend and I will not book any more.
As I have no time I did not think to change the room, pleaes give my money back to my account.
Thanks
PRAKRITEE
Stayed 1 night in Apr 2024
Response from Sophia CSR on 29 Apr 2024
Hi Prakritee,Your experience is certainly not reflective of the level of service we aim to provide. We deeply apologize for the inconvenience caused. Please rest assured that we take your feedback seriously, and we'll address these issues promptly. Regarding a refund, please reach out to our customer service team directly, and they will assist you with your request. Once again, we apologize for falling short of your expectations, and we hope to have the opportunity to regain your trust in the future.
I like how really professional Barbie was when I checked in. The Motels 6 was easy to find. Two comfy beds with a big walk in shower. The room is clean and the linens are clean. I was really surprise that it is very nice. The area of Motel 6 is surprisingly clean as well. There's plenty of restaurants and groceries stores within walking distance. Also you are right by the freeway easy access to your destination. Yes, I assume the worst because of it being a MOTEL but I was totally wrong. I RECOMMEND ANYONE IN THE AREA OF POMONA TO STAY HERE.
LaVonne
Stayed 1 night in Apr 2024
Response from Sophia CSR on 29 Apr 2024
Hi LaVonne,Your reviews inspire us to continually go above and beyond to provide our best service. We're thrilled to hear that you're enjoying our offerings, and we're committed to consistently delighting you with our facilities and services. Looking forward to making your next visit even more pleasant than the last. Thank you for your support!
Hi Patricia,Thank you for the 5-star rating! We're delighted to hear that you enjoyed a quiet stay with us. Providing a peaceful environment for our guests is important to us, and we're glad we could meet your expectations. Wish you a pleasant stay in the future as well.
8/10 Good
Donna
9 Apr 2024
Donna
Stayed 1 night in Apr 2024
Response from Sophia CSR on 11 Apr 2024
Hi Donna,Thank you for your positive rating. We are glad to see that you had a generally good experience during your stay. If there's anything specific we can do to turn that 4 into a 5 for your next visit, please let us know. We look forward to welcoming you back in the future!
Hi Vanessa,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to learn that you had a nice stay. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
Hi Margaret,We recognize that we fell short of meeting your expectations on this particular occasion, as reflected in your rating of 2. We are keen to understand the specific challenges you faced during your visit, as your honest feedback, whether positive or negative, is essential for our ongoing enhancements. We anticipate the chance to improve and offer you a superior service in the future.
2/10 Terrible
Vanessa
7 Apr 2024
I could not check in waited on the line to speak to a representative due to virtual card not being attached tp reservation. Really bad experience
Vanessa
Stayed 1 night in Apr 2024
Response from Sophia CSR on 9 Apr 2024
Hi Vanessa,Your experience does not meet our standards of service, and we apologize for any inconvenience caused. Your feedback is valuable, and we will conduct an internal investigation to address these issues and prevent them from happening again. We hope to have the chance to make amends for your disappointment.
Hi Janice,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.
8/10 Good
Rawchaayah
Business traveller
4 Apr 2024
Good service
Rawchaayah
Stayed 1 night in Apr 2024
Response from Sophia CSR on 4 Apr 2024
Hi Rawchaayah,We appreciate your comments and rating. We are grateful to learn that you had a positive experience with our service. We value your satisfaction and are grateful for your kind words. Please let us know if there is anything specific we can do to win that extra star for you on your next visit. We hope to see you here soon again!
2/10 Terrible
Charity
28 Mar 2024
Charity
Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Apr 2024
Hi Charity,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 1. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.
8/10 Good
Michael
24 Mar 2024
Liked: Cleanliness, staff & service
Michael
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Michael,Thank you for choosing to stay with us, and we're thrilled to know that you had a pleasant experience. We greatly value your positive rating and strive to ensure 100% guest satisfaction. We always welcome your ideas and suggestions for your future stays, as they help us improve our services. We look forward to the opportunity to serve you again during your next visit.
2/10 Terrible
Madison
24 Mar 2024
Madison
Stayed 1 night in Mar 2024
Response from Sophia CSR on 15 Apr 2024
Hi Madison,I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.
That there wasn't a way to heat up food or refrigerate food
Patricia
Stayed 1 night in Mar 2024
Response from Sophia CSR on 24 Mar 2024
Thank you for the high rating! We are glad to learn that you had a great experience overall. We apologize for any inconvenience regarding the lack of facilities to heat up or refrigerate food. Your feedback is valuable, and we will consider it as we strive to improve our amenities for our guests' convenience. We appreciate your understanding and look forward to welcoming you back for another enjoyable stay in the future.
Hi Jose,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.
6/10 Okay
Daily
18 Mar 2024
Location is nearby the freeway.
Daily
Stayed 1 night in Mar 2024
Response from Sophia CSR on 21 Mar 2024
Hi Daily,Thank you for your rating and feedback. We appreciate your comment about our convenient location near the freeway. If there's anything specific you'd like us to improve or address to enhance your experience in the future, please let us know. We value your feedback and hope to exceed your expectations on your next visit.
8/10 Good
Tiffany
11 Mar 2024
Tiffany
Stayed 1 night in Mar 2024
Response from Sophia CSR on 1 Apr 2024
Hi Tiffany,Thank you for awarding us a 4-star rating. We're delighted to learn that you had a positive experience with our service. If there are any particular areas you believe we could refine to earn that fifth star, please feel free to share. We're constantly seeking ways to elevate our services and ensure our guests have the best possible experience. We look forward to the chance to serve you again in the future.
6/10 Okay
Desiree
7 Mar 2024
Desiree
Stayed 1 night in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Dear Guest,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
Great location in and out across the street, 2 gas stations across the street.
Moises
Stayed 1 night in Mar 2024
Response from Sophia CSR on 4 Mar 2024
Hi Moises,I am thrilled to hear that you found our location convenient, with easy access to nearby amenities such as gas stations. Thank you for your positive feedback, and we're glad you enjoyed your stay with us. We hope to have the opportunity to welcome you back in the future!
Hi Ralph,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.
8/10 Good
Alex
18 Feb 2024
Alex
Stayed 1 night in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Hi Alex,We sincerely value your positive rating, and our commitment to ensuring your complete satisfaction remains unwavering. We welcome and encourage your feedback and suggestions for future visits, as they play a vital role in improving our services. We look forward to the opportunity to assist you once again during your next stay.
Hi Bobbie,It brings us joy to learn about your positive experience with our service. We appreciate your generous 3-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.
Hi Vicente,We're thrilled to hear that you enjoyed your stay! Thank you for the glowing rating. We look forward to welcoming you back for another wonderful experience in the future!
Hi Pablo,It brings us immense joy to learn about your delightful experience. We genuinely value your recent stay and the outstanding 5-star rating you provided. Your satisfaction remains our highest priority, and we are eagerly anticipating the opportunity to welcome you back in the future. Thank you for choosing our hotel; we look forward to your return.
Hi Sean,Knowing that you had a wonderful experience brings us great joy. We sincerely appreciate your recent stay and the fantastic 5-star rating you bestowed upon us. Your satisfaction is our utmost priority, and we eagerly look forward to the chance to serve you again in the future. Thank you for selecting our hotel, and we eagerly anticipate your return.
The staff is very friendly and accommodating... Property was clean very comfortable, would recommend to family and friends and would stay here again 😊
Alexis
Stayed 1 night in Feb 2024
Response from Sophia CSR on 11 Feb 2024
Hi Alexis,Appreciate your kind words about our friendly and accommodating staff, as well as our clean and comfortable property. We're delighted to hear that you had such a positive experience during your stay! Your recommendation means a lot to us, and we look forward to welcoming you back in the future.
Hi Sarah,Thank you for your positive rating and feedback! We're delighted to hear that you liked everything about your stay. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.
Very Noisy, room had cigarette burns on tub, counters, and night stand.
Scott
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 6 Feb 2024
Hi Scott,We apologize for the noise disturbance and the cleanliness issues you experienced during your stay. This does not reflect our standards, and we will address these concerns immediately. Your feedback is valuable, and we hope to have the opportunity to provide you with a much-improved experience during any future visits.
8/10 Good
Norma
Travelled with partner
5 Feb 2024
Liked: Staff & service
Dangerous area
Norma
Stayed 1 night in Feb 2024
Response from Sophia CSR on 5 Feb 2024
Hi Norma,We regret to hear that you found the area to be concerning during your stay. Your safety and well-being are our priorities, and we take this feedback seriously. Could you please provide more details about your experience so we can address any specific concerns you may have had? Your input will help us take appropriate measures to ensure a safer and more comfortable environment for our guests. We look forward to hearing from you.
Hi Leonardo,It brings us immense joy to learn about your delightful experience. We genuinely value your recent stay and the outstanding 5-star rating you provided. Your satisfaction remains our highest priority, and we are eagerly anticipating the opportunity to welcome you back in the future. Thank you for choosing our hotel; we look forward to your return.
Not clean and no fridge or microwave staff not nice
Gabriella
Stayed 1 night in Jan 2024
Response from Sophia CSR on 4 Feb 2024
Hi Gabriella,We sincerely apologize for the shortcomings you experienced during your stay. Cleanliness, amenities, and friendly staff are essential aspects of our service, and we regret falling short of your expectations. Your feedback is valuable, and we will address these issues promptly. We look forward to enhancing your experience on any future visits.
6/10 Okay
Joseph
31 Jan 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Knocking pipes
In my room there was a knocking on the walls thought it was the Maids cleaning but 2 hours later it was still there ask for another room they gave me a two bed room the beds were really hard and uncomfortable so I went back to my old room with a knocking on the walls assuming it was the pipes
Joseph
Stayed 1 night in Jan 2024
Response from Sophia CSR on 2 Feb 2024
Hi Joseph,I sincerely apologize for the inconvenience with the knocking pipes. Regrettably, the room change did not provide the desired comfort. We'll investigate and address the issue promptly. Your feedback is crucial to us for improvements. We hope to offer an improved stay.
Hi Desiree,It's wonderful to hear that you enjoyed the view of palm trees from our pool! We aim to provide a pleasant and relaxing atmosphere for our guests, and we're delighted that the pool area offers a nice view for you. If you have any suggestions for improvement, feel free to share. We look forward to hosting you again in the future. Thank you for choosing our establishment!
Hi Robert,Grateful for the generous 8-star rating you've awarded us. Our utmost priority is to ensure our guests' complete satisfaction, so we're eager to receive any ideas or suggestions you might have for your future visits. We're excited about the chance to welcome you back on your next trip, aiming to provide you with an even more exceptional experience.
4/10 Poor
Sherry
27 Jan 2024
Disliked: Cleanliness, amenities
The first room I was given was not clean abd/or still occupied.
The laundry facilities weren't available.
Office personnel not available at front desk at times.
Sherry
Stayed 4 nights in Jan 2024
Response from Sophia CSR on 29 Jan 2024
Hi Sherry,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial, and we assure you that we will address these issues promptly to ensure a more seamless and satisfactory experience for our guests. If your travels bring you back to our area, we hope to have the opportunity to provide you with a much-improved stay.
2/10 Terrible
Gilbert
26 Jan 2024
Gilbert
Stayed 1 night in Jan 2024
Response from Sophia CSR on 27 Jan 2024
Hi Gilbert,Our goal is to provide an exceptional experience, and we recognize that we fell short of your expectations during your recent visit, resulting in a rating of 2. We are keen to understand the specific challenges you faced, and your candid feedback, whether positive or negative, is essential for our ongoing enhancement. We appreciate the opportunity to learn from this experience and are committed to better serving you in the future.
Terrible very noisy had to Leave in the middle of my stay. They didn’t want to move me or nothing. Wish I can give 0 stars couldn’t even get a refund
Giancarlo
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 27 Jan 2024
Hi Giancarlo,I'm sorry to hear about your disappointing experience. It's concerning that the noise disrupted your stay. We'll share your concerns with the management to address and improve upon these issues for future guests. If you have any further concerns please call up the property for the resolution.
10/10 Excellent
Sean
22 Jan 2024
Sean
Stayed 1 night in Jan 2024
Response from Sophia CSR on 12 Feb 2024
Hi Sean,Receiving a flawless 5-star rating from our esteemed guests fills us with gratitude and reinforces our dedication to providing outstanding service. We're delighted that your stay was a positive experience, and we're eagerly anticipating the opportunity to welcome you back on your future travels.
10/10 Excellent
Alexis
22 Jan 2024
Alexis
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 23 Jan 2024
Hi Alexis,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.
Hi Julio,We apologize for the disappointing experience you had with our staff and cleanliness. This falls short of our service standards, and we take your feedback seriously. We'll address these issues promptly to ensure a more positive experience for future visits. Thank you for bringing it to our attention.
The room was dirty. There was an old open bandaid on the bathroom floor. The sheets were covered with hair. I walked to the front desk tell them the room was dirty. I told them about the sheets and giving me new sheets was there response. I had to change them myself!
When checking in they asked to see my ID. They also wanted the ID of the second person staying with me. My minor child did not have her ID and the receptionist gave me attitude.
The area around the hotel was so sketchy. I was there with my teenage daughter and we both didn't feel safe. I immediately locked the door and didn't come out until me left.
Raquel
Stayed 1 night in Jan 2024
Response from Sophia CSR on 21 Jan 2024
Hi Raquel,We apologize that your experience at our property did not meet your expectations. This is certainly not the standard we aim to provide to our valued guests, and we would appreciate the opportunity to address your concerns and make things right. Your feedback is crucial to us, and we are actively working with our management team to take swift action based on your input. We hope you'll consider giving us another chance to provide you with an improved stay in the future.
6/10 Okay
Desiree
20 Jan 2024
Disliked: Cleanliness
Need to do a better job cleaning rooms and washing linens.
Also need to fix washers and dryers that are supposed to be available to guests.
Desiree
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 21 Jan 2024
Hi Desiree,We sincerely apologize for the cleanliness and laundry facility issues you encountered during your stay. Your feedback is valuable, and we take it seriously. Rest assured, we will address the cleaning standards and work on resolving the problems with washers and dryers to enhance the overall guest experience. We hope to have the opportunity to better serve you in the future.
10/10 Excellent
Iliana
19 Jan 2024
Iliana
Stayed 1 night in Jan 2024
Response from Sophia CSR on 21 Jan 2024
Hi Iliana,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.
6/10 Okay
Vianey
Travelled with family
18 Jan 2024
Disliked: Staff & service
Vianey
Stayed 1 night in Jan 2024
Response from Sophia CSR on 18 Jan 2024
Hi Vianey,Appreciate you for awarding us with a 3-star rating. We trust you had a wonderful stay. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We are eagerly anticipating your next visit!
Hi Sean,Appreciate your observation and positive feedback. We're committed to maintaining a clean and comfortable environment for our guests. If there's anything specific you appreciate or any suggestions for improvement, feel free to let us know. We hope to host you again soon!
10/10 Excellent
Alexis
Travelled with family and small children
15 Jan 2024
Liked: Staff & service
Alexis
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 16 Jan 2024
Hi Alexis,Knowing that you had a wonderful experience brings us great joy. We sincerely appreciate your recent stay and the fantastic 5-star rating you bestowed upon us. Your satisfaction is our utmost priority, and we eagerly look forward to the chance to serve you again in the future. Thank you for selecting our hotel, and we eagerly anticipate your return.
Horrible place, floors are sticky, smells like cigarettes, remote controls were oilly, random pair of socks and underwear in the bathroom too. Wasn’t expecting much to begin with but it was a lot worse than what I prepared for
Marco
Stayed 1 night in Jan 2024
Response from Sophia CSR on 15 Jan 2024
Hi Marco,Your feedback is concerning, and we deeply apologize that the cleanliness and overall condition of the room fell below your expectations. This is not the standard we aim to uphold. We will investigate and address these issues immediately to ensure they are rectified. We value your input and hope you might consider giving us another chance in the future.
10/10 Excellent
Nestor
14 Jan 2024
Nestor
Stayed 1 night in Jan 2024
Response from Sophia CSR on 15 Jan 2024
Hi Nestor,Receiving a 5-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.
10/10 Excellent
Sean
13 Jan 2024
Sean
Stayed 1 night in Jan 2024
Response from Sophia CSR on 4 Feb 2024
Hi Sean,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
10/10 Excellent
Sergio
11 Jan 2024
Sergio
Stayed 1 night in Jan 2024
Response from Sophia CSR on 13 Jan 2024
Hi Sergio,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.