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Frequently asked questions

Does Hotel Hacienda at Ontario Ranch have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at ?

As of 30 Nov 2022, prices found for a 1-night stay for 2 adults at on 1 Dec 2022 start from RMย 488.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Hacienda at Ontario Ranch pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Hacienda at Ontario Ranch?

Self-parking is free at this property.

What time is check-in at Hotel Hacienda at Ontario Ranch?

Check-in is from 4:00 PM - anytime.

What time is check-out at Hotel Hacienda at Ontario Ranch?

Checkout is at 11 AM.

Where is Hotel Hacienda at Ontario Ranch located?

Situated near the airport, this motel is within 6 miles (10 km) of Scandia Amusement Park, Ontario Convention Center and Toyota Arena. Cucamonga-Guasti Regional Park and iFLY Indoor Skydiving - Ontario are also within 6 miles (10 km).

Can I cancel my reservation for free at Hotel Hacienda at Ontario Ranch and receive a full refund?

Yes, Hotel Hacienda at Ontario Ranch offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Hacienda at Ontario Ranch cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

7.2

Good

Rating 10 - Excellent. 268 out of 941 reviews" "
" "10 - Excellent 28%
Rating 8 - Good. 281 out of 941 reviews" "
" "8 - Good 30%
Rating 6 - Okay. 201 out of 941 reviews" "
" "6 - Okay 21%
Rating 4 - Poor. 88 out of 941 reviews" "
" "4 - Poor 9%
Rating 2 - Terrible. 103 out of 941 reviews" "
" "2 - Terrible 11%

7.4/10

Cleanliness

7.5/10

Staff & service

7.0/10

Amenities

6.9/10

Property conditions & facilities

7.5/10

Eco-friendliness

6/10 Okay

Walter
The property is ok. It doesnโ€™t look exactly like the pictures advertise. Itโ€™s decent for the price. Make sure you read the fine print, because they do require and additional deposit after you book online.
Stayed 1 night in Nov 2022

2/10 Terrible

Brianna
Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This place I booked online and upon arrival it gave motel vibes but I thought โ€œwhat the hellโ€ itโ€™s only 2 nights. First-The bed was hard and the mattress was cheap; I slept very uncomfortable. Second- There are hardwood floors. So bring socks or slippers! One plus is The bathroom is big enough for two people to get ready for an event. However, the shower curtain is a cheap cloth. Think elevated motel. The room was clean, A/C was strong but the window curtain was vinyl. Again, motel vibes. I saw a pool I wouldnโ€™t dare get in. Located conveniently near many mid grade restaurants. I am not sure what I shouldโ€™ve expected for less than $130/night though.
Stayed 2 nights in Nov 2022

8/10 Good

Dianna
Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It was really clean and updated. The only thing i had a issue was when I was cashed to confirm my reservation, they failed to tell me about a deposit. I have no issues with that, but don't tell me at the time of check-in. Also the king size bed was extremely hard! It was like I was sleeping on a bed on the county jail bed! I did bring it to the attention of the hotel, and they did compensate me back only the taxes. I couldn't sleep for nothing.
Stayed 1 night in Nov 2022

10/10 Excellent

michelle
Travelled with group
Liked: Staff & service, property conditions & facilities
This is a nice and clean plus quiet hotel. I would stay there again
Stayed 1 night in Nov 2022

2/10 Terrible

Mario
Travelled with partner
Disliked: Staff & service
We made a reservation and when we arrived, they told us they were sold out. We saw them give the last room to the person who was in front of us that paid on the spot. We showed them our confirmation number and asked how could we have been reserved in advanced yet they sold out? The front desk person said we were "out of luck" and we need to conyact management and dismissed us by just asking for the next person behind us. No apology and no sign of even attempting to assist us. We came from out of town and had to scramble and find other accommodations last minute which was difficult being that there was an event that was happening which had most hotels olin the area full. Very dissatisfied with how their overbooking was handled
Stayed 2 nights in Nov 2022

10/10 Excellent

Ramon
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay overall
Stayed 2 nights in Nov 2022

10/10 Excellent

Victoria
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Night clerk who checked me in was friendly and knowledgeable! My only thing was I had to get extra towels because the seal on the shower door leaked. No other complaints at all.

2/10 Terrible

Jeanette
Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wouldnโ€™t stay there again. Dirty room and restroom.
Stayed 1 night in Oct 2022

10/10 Excellent

Victor A.
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2022

8/10 Good

Rebecca
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was polite and helpful and the room was clean and comfortable.
Stayed 1 night in Sep 2022