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Reviews of Westciti Croydon Serviced Apartments

3.5 out of 5
Westciti Croydon Serviced Apartments
89-91 Park Lane, Croydon, England

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 19 reviews" "
Rating 8 - Good. 4 out of 19 reviews" "
Rating 6 - Okay. 5 out of 19 reviews" "
Rating 4 - Poor. 2 out of 19 reviews" "
Rating 2 - Terrible. 1 out of 19 reviews" "

7.6/10

Cleanliness

6.0/10

Staff & service

7.6/10

Amenities

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

James

Limited kitchen unities
Stayed 4 nights in Dec 2022
Response from teja on 10 Dec 2022
Dear james Thank you for your positive feedback. We take our guests' comments very seriously and therefore will continue to do our utmost to maintain the high standards expected of us. We will also endeavor to improve the aspects that you found not so satisfactory. Kind regards Westciti Apartment

10/10 Excellent

Anthoinette

Travelled with family
Liked: Cleanliness, room comfort
Stayed 15 nights in Aug 2022
Response from Westciti Guest Support Team on 5 Sept 2022
Hi Anthoinette,Thank you for taking the time to review our Westciti Caroco Aparthotel.Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service.We would look into the recommendation mentioned by you and implement measure to better our guest experience at our properties,On behalf of everyone at Westciti, I hope to have the opportunity to welcome you back soon,

8/10 Good

CHLOE

Travelled with group
Liked: Cleanliness, room comfort
No Free Parking; Decent Apartment
The apartment was clean and in relatively good condition, though we did note some damage - numbers rubbed off the oven which made it hard to use, broken window latch, missing floorboard and no smoke alarm. Unfortunately, we won't be returning due to being made to believe there was free street parking within 0.3mi and no good assistance was offered finding affordable parking. The first few days cost us almost £50 just for parking!
Stayed 5 nights in May 2022
Response from Westciti Guest Support Team on 5 Jun 2022
Hi Chloe, Thank you for taking the time to review our Westciti Caroco Aparthotel. Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service. We would look into the recommendation mentioned by you and implement measure to better our guest experience at our properties,

6/10 Okay

Verified traveller

Not bad.
Stayed 7 nights in Apr 2022
Response from teja on 12 May 2022
Thanks for the review . Westciti Apartments

10/10 Excellent

Lewis

Business traveller
Liked: Cleanliness, room comfort
Top standard westciti
As usual with anything westciti it was unreal better than expected!
Stayed 3 nights in Mar 2022
Response from Westciti Guest Support Team on 2 Apr 2022
Hi Lewis, Thank you for taking the time to review our Westciti Caroco Aparthotel. Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service. We are delighted to see how enjoyable your stay with us, On behalf of everyone at Westciti, I hope to have the opportunity to welcome you back soon,

8/10 Good

Desiree

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Aparthotels beat the traditional hotel because they feel like a home away from home, particularly the ability to cook your own meals. We enjoyed our stay here because our apartment had everything we needed and was close to all amenities. We were impressed by the level and speed of communication as well as how seamless it was to check-in and out. Would happily stay here again.
Stayed 4 nights in Oct 2021
Response from Westciti Guest Support Team on 30 Oct 2021
Hi Desiree, Thank you for taking the time to review our Westciti Caroco Aparthotel. Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service. We are delighted to see how enjoyable your stay with us, On behalf of everyone at Westciti, I hope to have the opportunity to welcome you back soon,

6/10 Okay

eric

no frills apartment with good location
it was a no frills apartment. equipment looked tired and needed replacement. electric stove top has a large crack from one end to the other. the doorbell didnt work and so i missed the postman a couple of times. there was no cleaning for the 13 days i was there. a resut of covid-19. but the location is super, a km frm eith west croydon or east croydon train station
Stayed 13 nights in Sep 2021
Response from Westciti Guest Support Team on 6 Oct 2021
Hi Eric, Thank you for taking the time to review our Westciti Caroco Aparthotel. Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service. We will be looking into all the feedback given above and take measures to better our service and property for our guest, I hope to have the opportunity to welcome you back soon,

8/10 Good

Siu Shan

Liked: Cleanliness, room comfort
A surviving apartment
Undoubtedly the communication and the online services by Westciti is excellent. They even had somebody to come and check the shower water at 9pm. This must be credited. But the apartment is struggling to be in good conditions: the dishwasher is totally not operational (although we’re not obligated to wash all the dishes, we just wanted to keep the apartment clean). The signs on the knobs of the oven completely faded out so we had to look up the manual on Internet to start it correctly. Then there’s no oven tray provided - they have 2 wire grids but no aluminium paper provided which might make the oven messy. Somebody complained about the boiling shower water here but we kind of fixed it ourselves - actually the knob is stuck with the hard water minerals. We turned it really hard then the water temperature becomes acceptable. The bed is comfortable though. It’s just the apartment darker than it’s shown on the pictures overall. That’s why I titled this comment: the photos look like the apartment is new but in fact the appliances are struggling here to survive. The microwave, the washer and the fridge are working well though. The checkin and checkout process is seamless and I like it. The 200 GBP deposit is unexpected and a bit overwhelming, but I think it is ok. They return it pretty quick. All in all it is a comfortable apartment as long as you can cope with the little problems left and right (I forgot to mention there is no lift for your heavy luggages), but it can be better.
Stayed 4 nights in Sep 2021
Response from Westciti Guest Support Team on 6 Oct 2021
Hi Siu, Thank you for taking the time to review our Westciti Caroco Aparthotel. Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service. We will be taking on aboard all the recommendation mentioned by you to better our guest experience, I hope to have the opportunity to welcome you back soon,

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Good location but the rest needs improvement
Good location and good communication from the host but thats about it. Flat needs a deep clean, shower had two options: hot and boiling hot, the promised once a week clean (for stays longer than 7 days) didn't happen.
Stayed 14 nights in Aug 2021
Response from Westciti Guest Support Team on 9 Sept 2021
Hi Mr Gulnara, Thank you for taking the time to review our Westciti Caroco Aparthotel. Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service. Thank you for you remarks we will be looking into the suggestions mentioned by you to better improve our guest stay with us On behalf of everyone at Westciti, I hope to have the opportunity to welcome you back soon,

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2021
Response from Westciti Guest Support Team on 31 Jul 2021
Hi Ali, Thank you for taking the time to review our Westciti Caroco Aparthotel. Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service. We are delighted to see how enjoyable your stay with us, On behalf of everyone at Westciti, I hope to have the opportunity to welcome you back soon,

10/10 Excellent

Hydrotech

Business traveller
Liked: Cleanliness, room comfort
Very helpful and attentive stay with them regularly
Stayed 4 nights in Oct 2020
Response from Westciti Guest Support Team on 7 Dec 2020
Dear Team  Thank you for taking the time to review our Westciti Caroco Aparthotel.  Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service.  We are delighted to see how enjoyable your stay with us,  On behalf of everyone at Westciti, I hope to have the opportunity to welcome you back soon,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the 1 bedroom apartment which was perfect for my hubby and I which was cleaned once a week for the entire time we were there. It was very quiet and centrally located to the markets, shopping center, train and bus stations parks etc. and especially to our children. I would recommend for you to stay here BUT be aware there is no elevator and before booking ask what floor you are going to be on so if you can't manage climbing the stairs you can ask to be on the first floor. Upon arrival our 2 suitcases were taken upstairs for us and we took our other bags even though we were told they would take them up for us. I think I can safely say the only thing we did not like is the little fan we had which now that I think about it we should have asked for another one which I am sure they would have given us so this is on us. All in all we enjoyed our "home away from home apartment" and would stay there again.
Stayed 22 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Don't stay in the standard appartments
I needed temporary accommodation while work was being done on my house pictures looked go on website, and the location is good. The building I thought I was going to stay in was not the building but the one next to it Alexander lodge, which has the standard apartments. This building looks run down and in need of refurbishing. My flat was on the top floor and there is no lift. Firstly I would like to say the staff was very nice and helpful, but I found the flats were not in good condition. There were cobwebs on the bedroom ceiling, mould on the grout in the shower and on the ceiling which looked like it was painted over. The kitchen counters had burnt marks on it. The base board of the kitchen unit was broken in one place and just left under the unit. The curtains on the windows were dirty and stained. There was an inch of dust under the bed. The flat has all the amenities that you would need but I feel a lot of improvement is needed in the flat overall. I would not stay in the standard apartment again.
Stayed 28 nights in Oct 2018

8/10 Good

Lennart

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Die Uterkunft war sehr gut für einen Trip nach London. In der nähe ist direkt die Bahnstation um mit ÖPNV nach London zu fahren (Fahrzeit 15 min)
Stayed 3 nights in Oct 2022
Response from Westciti Guest Support Team on 11 Oct 2022
Hi Lennart,Thank you for taking the time to review our Westciti Caroco Aparthotel.Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service.On behalf of everyone at Westciti, I hope to have the opportunity to welcome you back soon,

4/10 Poor

stefan

Travelled with family
Disliked: Room comfort
Stayed 3 nights in Jul 2022
Response from TEAM WESTCITI on 4 Aug 2022
Thank you so much for such a wonderful review and for taking the time to write.” STEFAN I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way Thank you

6/10 Okay

Melisa

You could hear everything if you were in the apartment, people walking upstairs, the floor making a squeeky noise, people talking,...
Stayed 5 nights in Jul 2022
Response from Westciti Guest Support on 23 Jul 2022
Dear Melisa, We loved being your home away from home while you were in Croydon. We hope your trip was a good one, and we hope we contributed to that! We strive to provide the highest quality service and care deeply about how our affects customers like you. we would love if you could leave a review and let us know how your experience with Westciti went. It makes a difference in how we show up and serve other amazing customers like you. We read all our feedback and take it to heart so that we can continue to improve. Thank you for taking the time. Stay well,

10/10 Excellent

Magdalena

Liked: Cleanliness, room comfort
Great
Great as always. Lovely staff.
Stayed 4 nights in Feb 2022
Response from Westciti Guest Support Team on 20 Feb 2022
Hi Magdalena, Thank you for taking the time to review our Westciti Caroco Aparthotel. Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service. We are delighted to see how enjoyable your stay with us, On behalf of everyone at Westciti, I hope to have the opportunity to welcome you back soon,

10/10 Excellent

Mo Hung

Stayed 2 nights in Jul 2020
Response from Westciti Guest Support Team on 18 Aug 2020
Hello Mr Mo, Thank you for taking the time to review our Westciti Caroco Aparthotel.  Your feedback is valuable to us as we constantly look to improve our delivery and to always provide you with the best possible service.  We are delighted to see how enjoyable your stay with us,  On behalf of everyone at Westciti, I hope to have the opportunity to welcome you back soon,

2/10 Terrible

Tommy, NZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No clear indication/signage of the hotel on the road that makes you miss the hotel easily. It's only foldable bed in the single room (we booked two bedrooms apartment) and is not really well equipped. Not recommend this hotel to anybody.
Stayed 3 nights in Feb 2018