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Reviews of Travelodge London Central City Road Hotel

2.5 out of 5
Travelodge London Central City Road Hotel
1-23 City Road, London, England

Reviews

7.0

Good

Rating 10 - Excellent. 12 out of 92 reviews" "
Rating 8 - Good. 40 out of 92 reviews" "
Rating 6 - Okay. 25 out of 92 reviews" "
Rating 4 - Poor. 9 out of 92 reviews" "
Rating 2 - Terrible. 6 out of 92 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Kabir

Stayed 5 nights in Nov 2023

2/10 Terrible

Megan

Disliked: Amenities, property conditions & facilities
We travelled through 4 countries in Europe in 2.5 weeks and the Travelodge was by far the worst experience. The bathroom was ok no visible hair, didn’t feel comfortable walking barefoot though, towels had stains, basically water filled in soap dispensers in the shower and to wash hands. Only two towels provided and no toilet paper top up. Fan was broken and no AC. No safe. You could hear everything, sounded like doors being slammed every time someone left their room. Location was ok if familiar with the tube but not really close to anything touristy. Would never recommend or go back.
Stayed 4 nights in Aug 2023

8/10 Good

Delfino

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to sites was very good.

4/10 Poor

Michael

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No Air Condoning in the rooms makes it very uncomfortable to sleep at night!
Stayed 1 night in Aug 2022

8/10 Good

Susan

Liked: Cleanliness, staff & service
Staff exceptionally friendly and helpful. Allowed me to early check in (mid-afternoon) which was great. One staff member was able to give me directions to everything I needed. Forget his name, black, a bit older than the rest of the staff, knew where to find everything! Downside: no air conditioning and it was HOT! Global warming is here--time to put a/c units in each room. Forced to open the window and it was loud outside with a local event, garbage trucks, and drunk people all night. You also need better maps of the area, not just the free maps from the city where everything is so small you can't read it.
Stayed 1 night in May 2022

10/10 Excellent

howard

Business traveller
Liked: Staff & service
The reception team were remarkably helpful, good natured and genuine.
Stayed 1 night in Apr 2022

2/10 Terrible

Kelsey, NYC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hi there - I booked my stay through CheapTickets, and was supposed to have a room that came with WiFi for my stay. When I checked in, they told me they did not have me down for having WiFi, so I didn't get it. Even though I know when I booked through CheapTickets, I added the option to have daily WiFi. I reached out to Cheap Tickets on my first day, and never heard back. Thus never had WiFi during the week. The hotel staff was also just loud at all times. One morning there were fire alarms going on for 20+ minutes. I finally poked my head out in the hall to ask what it was, and they said not to worry they were "testing the alarms." Great time to test the alarms, in the morning, when people are still sleeping. The cleaning staff was also extremely loud in the hallways, also during the morning. Overall, for what I paid, just thought the stay and hotel was lousy. Also not satisfied with my experience with CheapTickets, the WiFi situation, or the fact that when I originally reached out to the hotel to confirm my stay, they said the hotel had been cancelled on your end. No idea why or what happened, but it was an inconvenience to me to then have to re-check in to have my key reactivated as my 4 night stay was now a 3 night stay, and then a 1 night stay. For whatever reason.
Stayed 4 nights in Oct 2018

2/10 Terrible

Toyin, London

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2018

6/10 Okay

deb, australia

Liked: Cleanliness
convenient for London activities
We were here pre Christmas and other guests were incredibly noisy banging doors and talking in corridors from very early morning. Single bed in the room was dreadful - you could feel every spring. hotel was close to tube and very central for major London attractions.
Stayed 2 nights in Dec 2017

8/10 Good

Anthony , Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very handy to several tube lines, nice pubs and restaurants in the area.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
My stay would have been better if ORBITZ had not booked me in for two separate nights meaning I had to check out on the Friday morning, leave my luggage in reception and re-check in on Friday night. The hotel were brilliant and kept me on the same floor. Next time if I ask for two nights perhaps I can be booked in for two nights,
Stayed 2 nights in Sep 2017

8/10 Good

Chris, Sydney

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff lacks attentiveness
Arrival time there were 3 people behind the desk. Waited for 5 minutes to be acknowledged and only to wait for the 1 working how was having a problem with a guest. It wasn't until she spoke up to the others that one of them tried to check me in but was having problems doing so for some reason. Had to keep asking others what to do. Second, on 3 night, ran out of body soap gel, had to you hand soap for 3 nights (6 night stay). Requested 3 times on over 3 days. Third, housekeeping would not replace used mugs in room with clean mugs. Fourth, going back to check in, when given the key to room, it would not work. Had to go back to lobby to get new card key.
Stayed 5 nights in Sep 2017

6/10 Okay

Dawn, Brantford, Ontario, Canada

Liked: Cleanliness, staff & service
Disliked: Room comfort
Clean, close to transportation
Small room but I expected that for London and for the price paid. No air conditioning and no ice machine (could get ice at the bar a glass at a time), this is something I think you should know ahead of time. Room was clean, but on the second and third day the cleaning staff did not removed used glasses from the room. Was close to transportation services (about 30 minutes to get anywhere of interest). Food (off menu) in the restaurant was not very good (breakfast was okay though). Service outside of breakfast was slow.
Stayed 3 nights in Jun 2017

6/10 Okay

Jacqui, London

Liked: Staff & service
Not too sure what's new about the travel lodge
The room we had overlooked the barracks room 415 I believe. I struggled to find what was new and amazing about the rooms, the bathroom was tiny the bath was tiny I am 5ft and just had enough room to sit up with legs out stretched in the bath. My partner could not have a bath. The room had only a bed, and dressing table and somewhere to hang clothes, although there was a lof of floor space left, there was nothing to fill it. A sofa or little table and chair would have been nice. I've stayed in plenty of Premier Inn's and can honestly say that there rooms and décor are much better. The bed was comfy, staff pleasant and food ok, portions were very small, I ordered pasta and thought I had been given a child's portion. Décor of bedroom especially around the windows needed some attention as you could see black marks coming through the paintwork. Overall felt the room was very cold looking.

6/10 Okay

simon, surrey

Liked: Staff & service
Disliked: Room comfort
What air conditioning?
Used this hotel the night before the PruLondon cycle ride. Good price, and hotel is pretty basic. Suitable for my purpose but I wouldn't want to spend much time here- the room was stuffy and very warm- if there was aircon it didn't work, and the alternative small fan was far too noisy to leave on overnight. Staff were helpful, and sympathetic to bicycles being kept in the room, which was a huge plus.

8/10 Good

SoppyNermal, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelodge - City Road
This is a review of the Travelodge in City Road. Staff were friendly, helpful and polite and in a good City location. Would stay there again.

10/10 Excellent

Natara, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely 1 night stay xx
Stayed here for my 20th birthday. Had an amazing experience. Went to the shop only to come back and find a lovely staff member in our room with a bottle of wine for us and a card xx The breakfast was good.. would stay there again. Thank you Travelodge team at London City Road xx

8/10 Good

Mel, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & comfortable stay
We stayed for one night on Good Friday. The check in was efficient & informative. The room was clean & comfortable. Our room was located on the 2nd floor, which was quiet. We had an excellent breakfast at the café. We would stay here again. It was very convenient & at a bargain price.

8/10 Good

robyn, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel staff were friendly and accommodating. Location excellent.

10/10 Excellent

Debra, Dorset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
We were very pleased with the service we received from the staff. They couldn't have been more helpful especially as Expedia had made a mistake with our rooms. We are a family of 5, children 17, 15 and 11 and they only booked us 1 room! When we arrived the staff sorted out two rooms for us at no extra cost.

8/10 Good

SP, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central London
Pleasant staff at check-in and check-out, easy process. Also, an automated check-in machines available. Spacious bedroom and shower. Negative item was a not appealing window. Equipment basic but more than sufficient for one night stay after a Christmas party.

4/10 Poor

lee, kent

Disliked: Property conditions & facilities
Hotel
Hotel was far to expensive for what you got, broken flusher on the toilet, 2 x hand towles to dry yourselfs after a shower, got back to the hotel after a night out and having had to wait 10 minutes to get in the building, no breakfast included, no parking facilleties, i will not be recomened this hotel to anyone.

2/10 Terrible

TravelSplodge

Liked: Cleanliness
Disliked: Staff & service, room comfort
Don't stay here. There are better rooms you can stay in London, sometimes for less money. I wish I had paid the extra 10 pounds and gone elsewhere
1. The mattress was worn out so we kept sliding into the centre of the bed where it sagged and the springs had failed. 2. All doors in the hotel slam so when people began to leave their rooms at 6am there is no soundproofing and you get woken up. 3. A maid decided to burst into the room when I was absolutely naked and absolutely didn't bother to knock. 4. Why they had a bed that was as small as they could get away with calling double in a room which could probably have fitted three other double beds I don't understand, but a positive is the cleanliness of the place. 5. Also, slightly annoyed that after my girlfriends plane was delayed by 2 hours to 1am and as it was her credit card we had reserved with, I arrived soaked by the rain to find I wasn't allowed to go to the room to unpack and had to wait for her to meet me in the restaurant downstairs for 2 hours feeling unvalued as a customer. 6. You have to pay for internet. Everywhere else in the UK i've stayed has had it for free. There are better rooms you can stay in London, sometimes for less money. I wish I had paid the extra 10 pounds and gone to the higher rated hotel nearby.

10/10 Excellent

Jung eun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean, and the staff were all friendly! There was a bus stop right in front of the hotel, so it was convenient to move around! However, the room I stayed in didn't have a refrigerator, so it might be a little difficult in the summer! I stayed in the winter, so it wasn't a big problem!
Stayed 5 nights in Dec 2023

8/10 Good

Helle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotel i fornuftig afstand til centrum.
Super hotel med alt det vi skulle bruge for to overnatninger. Fint udvalg i morgenmadsbuffeten. Rengøring fin.
Stayed 2 nights in Dec 2023

6/10 Okay

ad

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Location is great. So Easy from Stansted AirPort to Liverpool Street station and thema a 8 minute walk to the hotel.
Stayed 5 nights in Oct 2023

8/10 Good

Gülgün

Liked: Cleanliness, staff & service, property conditions & facilities
Das Hotel ist einfach, aber sehr sauber. Das Personal ist sehr freundlich und hilfsbereit. Für den Städtetrip vollkommen ausreichend, wenn man low budget unterwegs ist und keine zu hohen Ansprüche mitbringt. Leider gab es keine Klimaanlage und es war heiß in London. Dafür hatten sie aber ein Ventilator ins Zimmer gestellt. Das Frühstück war eher typisch Britisch, aber es gab auch Toastbrot und Nutella, frisches Obst, Yoghurt und Cerealien. Für mich absolut ausreichend, da inklusive gebucht. London City ist fußläufig erreichbar und die Bahnstation für den Stansted Express quasi um die Ecke. Es gibt aber auch eine Bushaltestelle direkt vor der Tür. Im Großen und Ganzen war ich sehr zufrieden. Würde jederzeit wieder dort buchen.
Stayed 2 nights in Sep 2023

10/10 Excellent

Dina

Travelled with family
I stayed for 2 nights with two children. I would highly recommand this hotel for families. The family room had to large beds and was clean. The hotell also have a good coffeeshop where you can buy softdrinks, coffee and some food. The children loved the italienmade pizza margerita. The underground is in walking distance. You often have to change line once, but we got to Picadelly sirkus, Oxford street and London Eye in less than 20 minuts. There are some traffic noice from the road in the room, but it didn’t bother us. The hotel stoff was friendly towards the children
Stayed 2 nights in Jun 2023

8/10 Good

KAREN, Barcelona

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2023

8/10 Good

Sebastian

Stayed 7 nights in Apr 2023

10/10 Excellent

Theres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

nicolas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très agréable et chambres petites mais proposées. Nous étions à quatre ( d’eux adultes et deux enfants). Déjeuners copieux inclus…;) Le quartier est bien , bien qu’un peu excentré du « centre ». Il est néanmoins bien desservi au niveaux des transports.

4/10 Poor

ANGELS ROURA

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Good situation, adequated rooms,- even if quite small in the case of 4 people ones. But the service was clearly deficient: We’ve stayed for 4 nights, and the room was only done one of them. After complaining, I was told that I had to specifically ask at the reception before 11 AM for the room to be cleaned. If not, the cleaning team was too busy to clean all rooms. Just to state that this was not informed anywhere in the hotel, neither said at the check in. Totally unacceptable!

4/10 Poor

Edith

6/10 Okay

Sandra

Travelled with group
Liked: Staff & service
Personal war sehr freundlich und hilfsbereit. Das Hotel soll demnächst renoviert werden, was es auch sehr nötig hat, Interieur ist sehr veraltet. Wir hatten ein 3er Zimmer, was ausreichend groß war. Leider hatten wir erst am dritten Tag eine Zimmerreinigung, Handtücher wurden uns jedoch direkt ausgehändigt. Da wir dies dem Umstand zu Gute heißen, dass wir während den Trauerfeierlichkeiten der Queen in London verweilten und das Hotel daher komplett ausgebucht zu sein schien, haben wir auch ein Auge zugedrückt. Insgesamt eine gute Lage um die Stadt zu erkunden und eine Bushaltestelle gibt es direkt vor der Haustür. Frühstück war typisch englisch, jedoch wurde immer schnell nachgefüllt. Insgesamt hat der Frühstücksraum ein Flair von Bahnhofshalle, aber der wird ebenfalls demnächst renoviert. Fazit: für einen Städtetrip okay, wenn man ein günstiges Hotel mit guter Anbindung sucht.
Stayed 3 nights in Sep 2022

8/10 Good

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
Albergo facile da raggiungere, stanza pulita. Consigliato
Stayed 1 night in Sep 2022

4/10 Poor

LUIS

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Buena ubicacion
Stayed 3 nights in Aug 2022

10/10 Excellent

ESTHER VANESSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy amable
Stayed 1 night in Jul 2022

6/10 Okay

Annette, Willich

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Das Foto des Hotels zeigt ein wunderschönes, majestätisches, großes Haus am Anfang einer Straßenfront. In der Realität liegt aber das eigentliche Hotel 300 Meter dahinter, an der Seite (wenn man es weiß kann man davon etwas auf dem Foto sehen)und hat mehr den Charme einer Jugendherberge.
Stayed 2 nights in Jun 2022

4/10 Poor

kazuharu

Liked: Cleanliness
Stayed 2 nights in Jun 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Vivi, Cagliari

Liked: Staff & service, property conditions & facilities
Ottimo rapporto qualità prezzo, personale alla reception molto gentile e disponibile, foto corrispondenti alla realtà, camere ben arredate ma un po' rumorose, e soprattutto manca il bidet!!
Stayed 2 nights in Oct 2018

6/10 Okay

Martina, Hamm

Liked: Staff & service
Gut gelegenes Hotel für Städtetrip
Für einen Städtetrip ist das Hotel zu empfehlen. Mit der Bushaltestelle vor der Tür erreicht man sehr viele Sehenswürdigkeiten. Wir hatten das Glück, ein Zimmer zum Innenhof zu haben, sehr ruhig. Zur Straße hin sehr laut. Frühstück ist typisch englisch, leider fehlt etwas Käse. Die Auswahl ist beschränkt. Der Supermarkt nebenan schafft Abhilfe.
Stayed 5 nights in Sep 2018

8/10 Good

Bech, Danmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tilfreds med mit ophold
Fin beliggenhed, når man kommer fra Stansted til Liverpool Street Station. Herfra kort gåtur til hotellet. Meget serviceminded personale. Godt værelse med komfortabel seng. Morgenmad med koldt og varmt var ok. Busstop udenfor hotellet.
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a short stay in London.
breakfast was included / close by old street and liverpool station.
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Nur für kurzen Städtetrip zu empfehlen
Das Hotel liegt nur wenige Gehminuten von den u-Bahn Stationen entfernt. Es gibt nur britisches Frühstück (Ei, Bohnen, Speck, Würsten, Toast und Cornflakes). Die Zimmerreinigung war sehr schlecht. 5 Tage lang wurde nur das Bett gemacht und der Papierkorb geleert. Keine Reinigung des Bodens oder des Bads. W-lan ist pro Tag 30 min frei. Danach 3£ pro Tag. Die Verbindung war sehr schlecht und ist teilweise ausgefallen.
Stayed 4 nights in Dec 2017