2/10 Teruk
M Zaqki Zamanee
Mengembara bersama kumpulan
28 Apr 2025
Sukakan: Kebersihan, keselesaan bilik
Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Avoid this hotel! The service at this hotel is the worst I have ever experienced! They promised us the room would be ready in 20 minutes, and after 20 minutes, we politely asked and out of nowhere, both front desk ladies gave us an attitude with a face! We tried to chill and they promised us another 20 mins, and again, after the 20 mins, they still didn't bother to update us until we asked again. Again, the room is still not ready. Apparently, they just simply promised us, without even talking to their team member about getting the room ready. So, they just simply lied and then had the audacity to give us an attitude. Very rude!
So, don't expect any “service” out of this hotel. It doesn't exist here! Even at the restaurant, they don't care about you till you have to walk and find the staff to get a menu. It affected our stay to the extent we decided to move to another hotel the next day! Our booking is obviously burnt, but we feel so much better after we left this property!
Location-wise, it is located near the walking street which makes the beach in front of the hotel very busy. It is also near the jetty and we keep hearing the boat engine all the time. They also played loud music till midnight. There is not much they can do about this, but their service was the worst we ever experienced.
M Zaqki Zamanee
Menginap 3 malam pada Apr 2025
