Front of property

Reviews of The Sanctuary House Hotel

3.5 out of 5
The Sanctuary House Hotel
33 Tothill Street, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 617 out of 1000 reviews" "
Rating 8 - Good. 300 out of 1000 reviews" "
Rating 6 - Okay. 56 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We hadnt actually booked this hotel, it was a last minute change from another booking. We certainly struck gold! The hotel is so central for the St James park tube station, Buckingham Palace, Big Ben, Westminster & the Thames. We were allocated a twin room, very clean, spacious and had all the facilities you would require. Coffee maker, multiple choices of herbal teas, milk in a fridge, bottled water, safe, iron and ironing board plus hairdryer and aircon. We were greated by Fabio on arrival who we feel us an absolute credit to the hotel. So friendly and informative. We were provided with a city map to help us navigate the city for the London marathon . There is a pub on the ground floor, where you have breakfast. This is buffet style with cooked items to order. The daily menu is very impressive with choices of pies, sharing platters, pub grub. Reasonably priced too. We would definitely stop here again on our next trip to the capital!
Stayed 2 nights in Apr 2024
Response from Ashley on 29 Apr 2024
Dear Ann,Thank you for taking the time to share your feedback about our hotel's location.Our central location is indeed one of our standout features, and we're pleased that it added value to your stay by providing easy access to these important landmarks and transportation options. We appreciate your positive comments, and we are pleased to know Fabio made you feel welcome. We look forward to hosting you again in the future.Kind Regards Ashley

10/10 Excellent

Alfred

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff. Very clean and the breakfasts were out of the world.
Stayed 4 nights in Apr 2024
Response from Fabio on 25 Apr 2024
Dear Alfred, Thank you for taking the time to leave such an amazing review. We are pleased to hear that breakfast and staff were great and overall you have enjoyed your stay with us and our location. Looking forward to welcoming you to our hotel once again. Kind regards

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from KC on 25 Apr 2024
Dear Dale,Thank you for your feedback, it looks like you had a great stay, we hope to welcome you back in the future.Kind RegardsReception Team

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The overall experience was excellent. The hotel appeared and smelled clean and well kept. The rooms were a bit small but nicely appointed and the bathrooms were immaculate. Not one single hair or other item left from a prior guest. The breakfast was amazing each morning. The bar food was 5 star, too bad it was so crowded and had reserved tables two of the nights we were there, so we could only eat once. Possible idea would be reserve a table or two for hotel guests each night. Only issue we had was the hotel next door seemed to put out their glass recycling each morning at 7AM and it was super loud, waking us each day. It would make sense to try and work with the Conrad to stop that practice since many of the Sanctuary rooms face that alley way. Overall a great stay.
Stayed 4 nights in Mar 2024
Response from Ashley on 28 Mar 2024
Dear Ben, Thank you for taking the time to share your feedback about our hotel.We are pleased to see that you enjoyed our breakfast. I do understand your concerns about the noise and please be reassured I will be looking into the possibilities of how to resolve this issue.We hope to welcome you again soon. Kind Regards Ashley

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Would stray there again.
Stayed 1 night in Mar 2024
Response from Ashley on 21 Mar 2024
Dear Paul, Thank you for taking the time to leave your review. We are pleased to hear that you have enjoyed your stay with us. Looking forward to welcoming you to our hotel once again. Kind regards, Ashley

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashley on 10 Mar 2024
Dear Luke, Thank you for taking the time to leave your review. Kind regards, Ashley

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrive early after 10 hour flight and were allowed to check in, even though we had not requested an early check-in. Very quiet.
Stayed 3 nights in Feb 2024
Response from KC on 27 Feb 2024
Dear Steve,Thank you for your lovely review, we are pleased you enjoyed your stay and found our establishment quiet, we appreciate the feedback.Kind RegardsReception Team

10/10 Excellent

Mandy

Stayed 5 nights in Feb 2024
Response from Ashley on 24 Mar 2024
Dear Mandy, Thank you for taking the time to leave your review. Looking forward to welcoming you to our hotel once again. Kind regards, Ashley

10/10 Excellent

Gent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's probably the best quality-price option in the area. Hidden gem.
Stayed 3 nights in Feb 2024
Response from Ashley on 20 Feb 2024
Dear Gent, Thank you for taking the time to leave your review. We are pleased to hear that you have enjoyed your stay with us. Looking forward to welcoming you to our hotel once again. Kind regards, Ashley

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a discovery this was. Amazing hotel for a very reasonable price given its location. Room was spotless and modern, the pub at the bottom (where you go for breakfast) had faultless service too. Warm welcome at reception and everything you needed is just a short walk or tube hop away. Highly recommend!
Stayed 2 nights in Feb 2024
Response from KC on 4 Feb 2024
Dear Alan,Thank you for staying with us and for the excellent review. All of your very kind and thoughtful comments are most appreciated. Glad to hear you enjoyed your stay with us and had a wonderful London experience.Kind regardsReception Team

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The hotel was gorgeous! All the little details were thought through, the bed was super comfy and the shower lovely and warm. The finishes in the room were stunning and everything was clean - it felt like a real treat. The only downside was the room was quite cold and the heating took a long time to heat up, once it did it was cosy, and it is January! I had food in the pub which was delicious and the staff were so attentive!
Stayed 1 night in Jan 2024
Response from KC on 1 Feb 2024
Dear Amy,Thank you for your wonderful review, we are very pleased you enjoyed your stay with us and thought our rooms were gorgeous, we are pleased your room was eventually cosy and our beds were to your liking. Thank you for the lovely comments in regards to the pub food and staff, we really appreciate all your kind comments and look forward to welcoming you in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Six thumbs up
Small, clean, quiet, comfy, and a great breakfast too. Our little family loved it
Stayed 1 night in Jan 2024
Response from Fabio on 22 Jan 2024
Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that your family enjoyed their stay at our hotel. It's fantastic to know that you found the rooms provided a comfy experience. We're delighted that you also enjoyed the breakfast.Creating positive and memorable experiences for our guests is our ultimate goal, and we're grateful for your kind words. If there's anything specific that made your stay exceptional, or if you have any suggestions for improvement, please let us know.We can't wait to welcome your family back for another enjoyable stay in the future!Kind regards,

10/10 Excellent

Andrea, Corwen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot fault this hotel. Excellent.
Stayed 3 nights in Jan 2024
Response from Ashley on 19 Jan 2024
Dear Andrea, Thank you for taking the time to leave your review. We are pleased to hear that you have enjoyed your stay with us. Looking forward to welcoming you to our hotel once again. Kind regards, Ashley

10/10 Excellent

C D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel - quiet
Hotel was lovely, room was nice and in general very quiet. Only complaint is that the heating wasn't on in the room when I checked in and it wasn't until I returned to my room later in the evening I realised I didn't know how turn it on - not great on a cold winter night. Luckily I carry a hot water bottle as standard when travelling in winter.
Stayed 1 night in Jan 2024
Response from Ashley on 19 Jan 2024
Dear CD, Thank you for your review. We are more than happy to learn that your stay with us has been an enjoyable one and that our staff, location and ambience were all to your liking. As we are a business that truly values the opinions of our customers, we will surely review and try to improve the aspects that you have mentioned that need to be improved. We hope to see you again soon, Kind regards, Ashley

8/10 Good

Nicola

Stayed 1 night in Jan 2024
Response from Sanctuary House on 1 Feb 2024
Dear Nicola, Thank you for taking the time to leave your review. We are pleased to hear that you have enjoyed your stay with us. Looking forward to welcoming you to our hotel once again. Kind regards, Ashley

8/10 Good

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Great charm and location
We loved the location and character of this small boutique type hotel and checkin experience was wonderful. The rooms are small but spacious enough and they have their charm. The pub below and restaurants around the blocks are great, and the convenience of St James train stop is great. Only issues were the bed was extremely hard, needs a pillow top or mattress cover. Also the doors are thin and we could hear neighbors going in/out each time.
Stayed 1 night in Jan 2024
Response from Reception on 6 Jan 2024
Dear Ariel,Thank you for taking the time to share your feedback about our hotel. Our central location is indeed one of our standout features. We are glad you had a wonderful check-in experience.We appreciate your positive comments, and we look forward to hosting you again in the future. Kind Regards Ashley

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for one night to see in the new year. The hotel is in a fantastic location to enjoy the London New Year's Eve celebrations
Stayed 1 night in Dec 2023
Response from Reception on 6 Jan 2024
Dear Joanne, Thank you for taking the time to leave your review. We are pleased to hear that you have enjoyed your stay with us. Looking forward to welcoming you to our hotel once again. Kind regards,Ashley

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot!
Wet easy check in and check out. Nice room with street view and plenty of tea, coffee etc. great breakfast and a great pub below. Very nice location. 5 minute walk to parliament park and to st James park station.
Stayed 1 night in Dec 2023
Response from Ashley on 31 Dec 2023
Dear James, Thank you for taking the time to share your feedback about our hotel's location. Our central location is indeed one of our standout features, and we're pleased that it added value to your stay by providing easy access to these important landmarks and transportation options. We appreciate your positive comments, and we look forward to hosting you again in the future.Kind Regards Ashley

10/10 Excellent

JENNIFER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an absolutely wonderful place to stay. I highly recommend it! The beds were comfortable rooms spacious and staff at Fullers were great. Walkable to many attractions and all different modes of transportation.
Response from Fabio on 27 Dec 2023
Dear Jennifer, That's fantastic to hear! We're thrilled you had such a wonderful stay. Thank you for recommending us, and we're delighted that you found our location convenient and our staff accommodating. Should your travels bring you back our way, we'd be honored to host you again!Kind regards, Fabio

10/10 Excellent

JENNIFER

Stayed 1 night in Dec 2023
Response from Ashley on 19 Jan 2024
Dear Jennifer, Thank you for taking the time to leave your review. We are pleased to hear that you have enjoyed your stay with us. Looking forward to welcoming you to our hotel once again. Kind regards, Ashley

10/10 Excellent

Alexandra

Stayed 1 night in Dec 2023
Response from Sanctuary House on 15 Jan 2024
Dear Alexandra,Thanks for staying with us. We appreciate your feedback! We hope to see you back here again soon. Kind Regards, Valentina G. Head Receptionist

10/10 Excellent

Brooke

Stayed 3 nights in Dec 2023
Response from Fabio on 10 Jan 2024
Dear Brooke, Thank you for the perfect score! We're delighted that you had such a wonderful experience during your stay. If there's anything in particular that stood out and made your time with us exceptional, we'd love to hear about it. Your feedback is invaluable and helps us maintain our standards to continue providing top-notch service. We're already looking forward to your next visit for another 5 out of 5 experience!Kind regards, Fabio

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Fabio on 8 Feb 2024
Dear Karen, Thank you so much for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything specific that made your time with us exceptional or if you have any suggestions for improvement, please feel free to let us know.Your feedback is invaluable to us as we continuously strive to provide the best possible service to our guests. We're grateful for your support and hope to welcome you back for another 5 out of 5 stay in the future!Warm regards,Fabio

8/10 Good

Dharmesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay in a lovely location. Really good standard of bedroom. One big let down though was the cooked breakfast. This wasn't up to standard and needs looking in to. Sausage over cooked to a brick and could only have eggs scrambled. Otherwise, a good stay. Thanks
Stayed 1 night in Dec 2023
Response from Fabio on 13 Dec 2023
Dear Dharmesh, Thank you for your feedback and for choosing our hotel for your stay! We're pleased to know you enjoyed the lovely location and found the bedroom to a high standard. However, we apologize for the letdown with the cooked breakfast. Please be assured that we'll investigate this matter promptly to ensure improvements are made, particularly with the quality of the items served. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience.Kind regards, Fabio

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sanctuary House is a hotel with character and comfort located in close proximity to some of the best sights in London.
Stayed 3 nights in Dec 2023
Response from Fabio on 13 Dec 2023
Dear Lori, Thank you for your delightful review! We're thrilled you appreciated the character and comfort of Sanctuary House Hotel, and our prime location near London's renowned attractions. It's our pleasure to offer a memorable stay amidst the vibrant tapestry of London's sights and experiences. We look forward to welcoming you back for another enjoyable stay!Kind regards,

10/10 Excellent

Cheyenne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice place. Comfortable and nicely decorated. Lots of light and windows! Comfortable bed and nice bathrooms. Very conveniently located!
Stayed 2 nights in Dec 2023
Response from Ashley on 12 Dec 2023
Dear Cheyenne, Thank you for taking the time to leave your review. We are pleased to hear that you have enjoyed your stay with us. Looking forward to welcoming you to our hotel once again. Kind regards, Ashley

10/10 Excellent

Noelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to two different undergrounds and various points of interest. The room was small but nice. The bar/restaurant was clutch, especially the morning breakfast. Everyone was friendly and helpful. Highly recommend!!
Stayed 5 nights in Dec 2023
Response from Sanctuary House on 9 Dec 2023
Dear Noelle, Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience during your stay with us.We look forward to welcoming you back on your next visit! If there's anything specific you'd like for your future stays or if you have any further comments, please don't hesitate to reach out.Kind regards,Valentina G. Head Receptionist

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay here again
Wonderful hotel. Super clean. I’ll stay there again. Great location close to Westminster Abbey. Very close to Saint James tube station. Delicious breakfast included with stay. All staff professional, hospitable and friendly.
Stayed 5 nights in Nov 2023
Response from Fabio on 6 Dec 2023
Dear Anne, Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience during your stay with us. It's fantastic to know that our cleanliness, prime location near Westminster Abbey, proximity to Saint James tube station, and the delicious breakfast added value to your visit.Moreover, we greatly appreciate your kind words about our professional, hospitable, and friendly staff. We aim to provide exceptional service, and it's rewarding to hear that we succeeded in making your stay enjoyable.We look forward to welcoming you back on your next visit! If there's anything specific you'd like for your future stays or if you have any further comments, please don't hesitate to reach out.Warm regards,

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here was great. Perfectly located, clean, quiet, newly renovated. The breakfast g could have been more refined but was ok. In general, we really loved our stay.
Stayed 4 nights in Nov 2023
Response from Fabio on 6 Dec 2023
Dear Rebecca, Thank you for your review and for choosing our hotel for your stay! We're thrilled to hear you found our location perfect, the accommodations clean, quiet, and newly renovated. Your feedback regarding breakfast is valuable, and we'll strive to enhance this aspect further.We're delighted you enjoyed your overall stay, and we hope to have the pleasure of welcoming you back soon. If there's anything specific you'd like to share or if you have further comments, please feel free to reach out. Your satisfaction is our priority!Best regards,

10/10 Excellent

Joanne

Stayed 1 night in Dec 2023
Response from Fabio on 5 Dec 2023
Dear Joanne, Thank you for the perfect score! We're thrilled to hear that you had a fantastic experience with us. If there's anything specific you'd like to share about your stay or if you have any further comments or requests, please feel free to let us know. We're here to ensure your future visits are just as exceptional!Kind regards

10/10 Excellent

ana

Travelled with partner
Liked: Amenities
I liked everything. It was an excellent stay. Thanks.
Stayed 3 nights in Nov 2023
Response from Fabio on 6 Dec 2023
Dear Ana, Thank you for your kind words! We're thrilled to hear you had an excellent stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your experience. Should you plan another visit or have any specific preferences for your next stay, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay!Warm regards,

10/10 Excellent

Nadine

Stayed 1 night in Nov 2023
Response from Fabio on 19 Nov 2023
Dear Nadine, Thank you for the perfect score! We're thrilled to hear that you had a fantastic experience with us. If there's anything specific you'd like to share about your stay or if you have any further comments or requests, please feel free to let us know. We're here to ensure your future visits are just as exceptional!Kind regards, Fabio

10/10 Excellent

Ruslana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your place in London
The very English hotel in London's Westminster Borough is now even better after being refurbished. It feels like a home away from home for me. Cosy, comfortable rooms, welcoming staff, tasty food and perfect location.
Stayed 1 night in Oct 2023
Response from Sanctuary House on 2 Nov 2023
Dear Ruslana,Thank you for your kind words and wonderful rating! We are delighted to hear that you had again a great stay at our hotel and enjoyed it. Your feedback means a lot to us and motivates us to keep up the good work. We hope to see you again soon at The Sanctuary House Hotel! Kind Regards Valentina G, Head Receptionist

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff really nice and very helpful
Stayed 1 night in Oct 2023
Response from Sanctuary House on 1 Nov 2023
Dear Kim,Thank you so much for taking the time to leave us your review and rating of your recent stay. We appreciate all your feedback and would love to welcome you back again in the future. Kind Regards,Valentina, Head Receptionist

10/10 Excellent

Caroline

Stayed 1 night in Oct 2023
Response from KC on 30 Oct 2023
Dear Caroline,Thank you so much for taking the time to leave us your review and rating of your recent stay. We appreciate all your feedback and would love to welcome you back again in the future. Kind Regards,

10/10 Excellent

Yasmin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from KC on 30 Oct 2023
Dear Yasmin, Thank you for taking the time to leave your review. We are pleased to hear that you have enjoyed your stay with us. Looking forward to welcoming you to our hotel once again. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Fabio on 25 Oct 2023
Dear Guest, Thank you for your perfect score! We appreciate your positive feedback and are thrilled to hear that you had an excellent experience. If there's anything specific you'd like to share about your stay or if you have any further comments or requests, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinient location and easy to get around. Pub downstairs was handy
Stayed 3 nights in Oct 2023
Response from Fabio on 25 Oct 2023
Dear Jim, Thank you for your feedback! We're pleased to hear that you found our hotel's location convenient and easy to get around. We're also glad you found the pub downstairs handy for your needs.If there's anything specific you'd like to share or if there are other aspects of your stay you'd like to discuss, please feel free to let us know. We appreciate your input and hope to welcome you back for another enjoyable stay in the future.Regards,

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfortable stay
Very comfortable room, super comfy bed, liked the larger toiletries in the bathroom to avoid packaging waste. Quiet considering we were in Westminster
Stayed 2 nights in Oct 2023
Response from Fabio on 25 Oct 2023
Dear Lynne,Thank you for your positive feedback! We're delighted to hear that you had a comfortable stay in our room, especially appreciating the super comfy bed. We're also glad you liked the larger toiletries in the bathroom, which align with our efforts to reduce packaging waste.We're pleased to know that you found your stay quiet despite being in the bustling Westminster area. If there's anything specific you'd like to share or if there are other aspects of your stay you'd like to discuss, please feel free to let us know. We value your input and hope to welcome you back for another enjoyable stay in the future.Kind regards,

10/10 Excellent

Lauren

Stayed 1 night in Oct 2023
Response from Fabio on 14 Nov 2023
Dear Lauren, Thank you for the perfect rating! We're thrilled to hear that you had a fantastic experience with us. If there's anything specific you'd like to share about your stay or if you have any further comments or requests, please feel free to let us know. We're here to ensure your future visits are just as wonderful!Warm regards,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Fabio on 25 Oct 2023
Dear Brian, Thank you for your excellent rating! We're delighted to hear that you had a wonderful experience. If there's anything specific you'd like to share about your stay or if you have any further comments or requests, please feel free to let us know. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Regards,

8/10 Good

Paul

Liked: Cleanliness
Stayed 5 nights in Oct 2023
Response from Fabio on 23 Oct 2023
Dear Paul, thank you very much for the high rate. We hope we had made our part to provide you a pleasant stay. Kind regards,

10/10 Excellent

Jo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanctuary House.. a true English experience
I can’t say enough wonderful things about our visit to London and staying at the Sanctuary House. Very best location ever….walking distance to so many sites and restaurants and pubs. The Sanctuary House was so English….the Pub downstairs had the best English food and service…they made our group of 12 feel like family. Karen, Ashley and Fabio helped us with any question or request we had…and believe me…many request were made. Thank you for a wonderful visit..we’ll be back💕
Stayed 3 nights in Oct 2023
Response from Fabio on 21 Oct 2023
Dear Jo, Thank you for your delightful feedback! We're thrilled to hear that you had a wonderful visit to London and that your stay at the Sanctuary House was enjoyable. It's great to know that you appreciated our central location, making it convenient to explore many sites, restaurants, and pubs within walking distance.We're especially pleased to hear that our staff, including Karen, Ashley, and I, we provided excellent service and made your group feel like family. We truly appreciate your kind words and your recognition of our efforts.We look forward to welcoming you and your group back for another fantastic stay. If you have any specific requests or preferences for your next visit, please don't hesitate to let us know. We can't wait to host you again!Kind regards,

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Wonderful stay. Friendly, clean, comfortable. Great location. Absolutely recommend.
Stayed 3 nights in Oct 2023
Response from KC on 18 Oct 2023
Dear Nancy, Thank you for taking the time to leave your review. We are pleased to hear that you had a wonderful stay, our staff were friendly and your room was to your liking. We are very lucky to be in such a great location and pleased you enjoyed all the great landmarks close by. We appreciate your positive comments, and we look forward to hosting you again in the future.Kind regardsReception Team

10/10 Excellent

adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute business
Booked last minute for meeting at QE II Center. Location is ideal only steps from St. James Tube & all of the larger hotels in area. Staff got me into room at noon after a transatlantic flight. Room was small but Pub is just on ground floor & a convenient place to do work & business all day. Breakfast is fun and a great perk. I will stay again if traveling alone.
Stayed 2 nights in Oct 2023
Response from Fabio on 16 Oct 2023
Dear Adam, Thank you for sharing your experience! We're delighted to hear that our hotel's location was ideal for your last-minute meeting at the QE II Center and that you found our proximity to St. James Tube station and other major hotels convenient. We're glad our staff could accommodate your early check-in after a long flight.It's great to know that you found our pub to be a convenient place to work and do business throughout the day. We're also pleased that you enjoyed our breakfast offerings and considered it a great perk.We look forward to welcoming you back if your travels bring you to the area again. If there's anything specific you'd like during your next stay, please feel free to let us know. Kind regards,

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a boutique hotel with excellent staff, service orientation, plus a great pub with great food and a wonderful atmosphere. It truly lives up to its name!
Stayed 3 nights in Sep 2023
Response from Fabio on 8 Oct 2023
Dear Cindy, Thank you for your glowing review! We're thrilled to hear that you had such a positive experience at our boutique hotel. It's wonderful to know that you found our staff excellent, service-oriented, and that you enjoyed the great food and wonderful atmosphere in our pub. We aim to provide a memorable and delightful experience for our guests, and we're delighted to hear that we lived up to your expectations. If there's anything specific you loved about your stay or if there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another wonderful stay! Safe travels!Kind regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb location, good value
The hotel is pretty well separate from the pub - you enter from the street, not through the bar. The included breakfast isn't Michelin standard, but it's pretty good. The location is great - 2 minutes walk from St James Park, 3 minutes from Westminster Abbey, 10 minutes from Victoria. Plenty of good restaurants and pubs nearby, too.
Stayed 2 nights in Oct 2023
Response from KC on 7 Oct 2023
Dear Peter, Thank you so much for taking the time to review, I am really pleased to read that you enjoyed your stay with us and our breakfast and location was to your liking, hope to see you back here again soon.Kind Regards Reception Team

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Fabio on 7 Oct 2023
Dear Gina,Thank you for your outstanding rating! We're thrilled to know that you had such a fantastic experience during your stay. If there's anything specific you loved about your visit or if there's anything you'd like to share, please feel free to do so. We appreciate your perfect score and hope to welcome you back for another exceptional stay in the future. Safe travels!Kind regards, Fabio

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Fabio on 7 Oct 2023
Dear Peter, Thank you for your perfect rating! We're delighted to hear that you had such a positive experience during your stay. If you have any specific comments or if there's anything you'd like to share about your time with us, please don't hesitate to let us know. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future! Safe travels!Kind regards,

6/10 Okay

Jennifer

Stayed 5 nights in Sep 2023
Response from Fabio on 27 Sept 2023
Hi Jennifer, Thank you for providing a rating for your experience. We appreciate your feedback, and if there are specific areas where we can improve and earn a higher rating in the future, please don't hesitate to let us know. Your satisfaction is important to us, and we strive to continually enhance our services to meet and exceed your expectations.Kind regards,