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Reviews of The Dixon, Autograph Collection

4 out of 5
The Dixon, Autograph Collection
211 Tooley Street, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 225 out of 313 reviews" "
Rating 8 - Good. 61 out of 313 reviews" "
Rating 6 - Okay. 12 out of 313 reviews" "
Rating 4 - Poor. 10 out of 313 reviews" "
Rating 2 - Terrible. 5 out of 313 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful facility. Room size very large for London. A little pricy, but again it’s London. Close to Tower Bridge area including many pubs. Fifteen minute walk to London Bridge station and Borough Market.
Stayed 1 night in Apr 2024

10/10 Excellent

LIANNE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic experience at this hotel! The location was amazing, just a stone's throw away from the iconic London Tower and surrounded by great dining options. The rooms were clean and well-maintained, providing a comfortable space to relax after a day of exploring the city. What truly made my stay special was the warm and friendly staff who were always ready to assist with any requests or recommendations. I would definitely recommend this hotel to anyone looking for a top-notch accommodation in London.
Stayed 3 nights in Apr 2024

8/10 Good

sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, the room was interesting and the shower wash fantastic. Loved that you can cast to the TV, and the whole building was very interesting.staff are really friendly. Only reason it dropped a star was I had agreed a late checkout on check-in - I was disturbed 3 times (housekeeping a phonecall from reception then a visit at the door) to ask why I hadn't checked out yet... Not very relaxing and made me feel a bit unwelcome. Ended up leaving early despite paying for late checkout.
Stayed 1 night in Mar 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding. Service was great
Stayed 2 nights in Feb 2024

10/10 Excellent

ELIZABETH

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique, character hotel. I can’t remember what room we booked, but I believe we upgraded a notch or two and our king room was a good size with a huge bathroom. Our friends booked entry level and their rooms were quite a bit smaller. Lovely staff. Enjoyed the bar. Good location; quick walk to the tower. You can catch the tube on the other side of the bridge, but apparently there is a bus stop right in front of the hotel that will take you to the tube station. If you walk to the waterfront there are restaurants, pubs, and shops.
Stayed 3 nights in Jan 2024

10/10 Excellent

Lewis

Stayed 3 nights in Jan 2024

2/10 Terrible

Ken

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Hotel would not honor the room type booking made and Jade me pay $50 more for a room that still didn't offervtge accommodations booked. Management needs to invest Inti training their staff, room cleaning was poorly done with F at age and dirty linens left, basics line new tissues or toilet paper were not replaced, transferring from one room to the “upgraded” room was a disaster from room selection to transfer of bags to coordination of timing to Mo W from one room to the other. The bar was nice and the service there excellent as was the location and overall condition of the hotel, but it only opened 4 years ago.
Stayed 4 nights in Jan 2024

8/10 Good

Rudolph, Riyadh

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The Dixon is in a great location, staff was helpful and friendly and overall we enjoyed our stay. A few points that could have been better; upon check-in we were asked to pay a deposit but staff failed to mention only credit cards are accepted. This caused some anxiety as we tried several debit cards to no avail before realizing this. Secondly a bedside drawer was found to have medication and other items from a previous guest. Breakfast in the morning was insufficiently replenished.
Stayed 3 nights in Dec 2023

8/10 Good

Lucy

Liked: Staff & service
Good
Stayed 2 nights in Dec 2023

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is stunning. The courtroom bar was interesting. The entryway staircase is beautiful. It’s right around the corner from tower bridge. About a 10min walk from the tube. The room was so large and spacious. We had people around us hut couldn’t hear anything, it was very quiet. The hallways can be quite a maze at first but once we found the room, it was easy going afterwards
Stayed 4 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A decent stay with not much else
Our stay at this hotel was decent. The lobby is gorgeous with a pretty central location which was good for sightseeing. However, staff seemed bothered whenever we approached and were sometimes not even helpful. We had to request extra water in our room several times, some days the coffee pods were not replaced, nor were small hand towels. The rooms were clean but the inconsistencies in housekeeping each day were inconvenient. Room phone also did not connect to the front desk, restaurant, or in room dining, so pretty useless. We tried asking about in room dining several times but were never given a straight answer about whether it was available even though this was listed as an amenity. We did see servers carrying food from the restaurant to floors above but it was always uncovered so probably best we didn’t order anything. We would probably not stay here again but it did the job while we were there.
Stayed 4 nights in Dec 2023

10/10 Excellent

Claire

Stayed 1 night in Nov 2023

8/10 Good

Annetta

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here. Very clean, close to so many London sightseeing places. We’ll stay again
Stayed 3 nights in Nov 2023

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely modern accommodation in a historic building. Would recommend it to anyone!
Stayed 3 nights in Oct 2023
Response from Reservations Team on 17 Nov 2023
Dear Pauline,Good morning,Thank you for your lovely review. I will share with the team and I am positive they will be happy to hear of your feedback. We hope to see you again soon.Kind regards

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab Hotel
Lovely hotel, very quiet, nice staff, lovely comfortable room
Stayed 1 night in Nov 2023
Response from Reservations Team on 17 Nov 2023
Dear Gina,Good morning,Thank you for your lovely review. I will share with the team and I am positive they will be happy to hear of your feedback. We hope to see you again soon.Kind regards

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and a very good hotel good sized rooms comfortable beds, nice coffee shop, and a nice bar
Stayed 2 nights in Oct 2023

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly staff. Great location. Lots of restaurants nearby. Hop On Off bus stop nearby too.
Stayed 3 nights in Oct 2023

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice, clean, and quiet. However, we were placed on the below ground level floor. All of the elevators require a guest key to access the rooms, but below ground level is totally accessible from the lobby via the gym/restroom stairs. They could have put key access on the door to the hallway where the rooms are, but did not take this small step. It would have given us much more peace of mind if they had taken this precaution. I would have given it an excellent rating if they had done this for their guests. If you book, request 2nd floor or higher for safety. It is a very small thing, but otherwise a nice Marriott hotel in a good area to see London.
Stayed 3 nights in Sep 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Great hotel, all new, fresh and with character. A warm welcome from Roberto at front desk too
Stayed 1 night in Sep 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Gary

Stayed 2 nights in Jul 2023

8/10 Good

F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wrong Room Twice
We arrived at noon after a sleepless overnight flight from New York. Good news! Our room was ready immediately. When we came to the room, everything was perfect except the bathroom was handicapped accessible meaning no shower enclosure. Although exhausted, we notified the receptionist immediately of the mistake and they had a new room key to us in 5 minutes! Only, this room was also handicapped accessible. Now too tired to repack again, we did not complain, just showered and napped. Booked there again two nights next week. Hoping for better results at an otherwise splendid hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from The Dixon team on 1 Aug 2023
Dear Mr Christian, Thank you very much for your feedback, we are glad to see that you like to stay with us.We are looking forward to welcoming you again soon. Best regards,The Dixon team

10/10 Excellent

Marley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel
Lovely hotel, checkin was simple and quick, the room was lovely, air con was good, it was clean, espresso machine in the room, good tv with chromecast, bathroom was lovely with rainfall shower and nice products. The hotel is gorgeous, I would absolutely stay again
Stayed 1 night in Jul 2023
Response from Reservations Team on 24 Jul 2023
Dear Guest,Thank you for submitting your wonderful review of your recent stay with us. We are delighted to know your stay had met your expectations with us and we appreciate your feedback which is a way to helps us to continue to deliver great services to our hotel. We hope to have the opportunity to welcome you on another stay at our hotel.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from The Dixon team on 1 Aug 2023
Dear Ashley, Thank you very much for your feedback, we are glad to see that you like to stay with us.We are looking forward to welcoming you again soon. Best regards,The Dixon team

8/10 Good

Darren

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Mostly great
It is a lovely hotel. It was just a shame that there was a smell of drains/dampness coming from the bathroom.
Stayed 2 nights in Jul 2023
Response from The Dixon Team on 12 Jul 2023
Dear Mr Darren,Thank you for your feedback, it's really important to us. We will share your experience will all staff to improve our services and provide a better experience for you and our guests next time. We are looking forward to welcoming you again soon. Best regards, The Dixon Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back definitely
This hotel is quite different from other Marriot hotel with a retro vibe and beautiful decoration. The location is quite good that you can enjoy tower bridge view and also lots of restaurants and bars! It’s quite surprising me that they use Penhaligens’ shower set!!
Stayed 2 nights in Jun 2023
Response from The Dixon Hotel Team on 28 Jun 2023
Thank you very much for your feedback. We are glad to hear that you have a wonderful stay with us. Definitely, your comments will be shared with the Dixon team. We are looking forward to welcoming you again soon. Kind regards, The Dixon Hotel Team

10/10 Excellent

Heike

Stayed 3 nights in May 2023
Response from The Dixon team on 31 May 2023
Dear Mr Tabatabai, Thank you very much for your feedback, we are glad to see that you like to stay with us.We are looking forward to welcoming you again soon. Best regards,The Dixon team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unique and fabulous location. Staff underwhelming and not helpful (except bar staff). Small and quaint hotel with modern amenities. The cocktails and bar staff lovely. Really enjoyed the beautiful hotel sadly front desk and restaurant staff continued to disappoint. Was there for 4 nights and they never got better despite different staff. Stay for the location, bar and uniqueness of property.
Stayed 4 nights in May 2023
Response from The Dixon Team on 12 Jul 2023
Dear Sir/Madam,Thank you for your feedback, it's really important to us. We will share your experience will all staff to improve our services and provide a better experience for you and our guests next time. We are looking forward to welcoming you again soon. Best regards, The Dixon Team

4/10 Poor

Lyndsay

Stayed 1 night in Apr 2023

10/10 Excellent

Ronny

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
I'll come again
overall I had a good stay. just the cleanest of the shower as well the cutlery at the breakfast could be a bit more tidy and clean.
Stayed 2 nights in Apr 2023
Response from Dixon team on 22 Apr 2023
Dear Mr Ronny, Thank you very much for your feedback. We do appreciate it and we are glad that you had a wonderful time with us. Your feedback will be shared with our team for improvements.We are looking forward to welcoming you again soon.Best regards, The Dixon team

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, rooms have all amenities, quiet
Stayed 6 nights in Apr 2023
Response from Tanya on 21 Apr 2023
Dear Guest,Thank you very much for sharing your positive reviews with us. I will share your feedback with the team.Kind regards,Tanya Mighty

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023
Response from The Dixon team on 12 Apr 2023
Dear Mr Jonathan, Thank you very much for your feedback. We are glad to see that you had a great time with us. We are looking forward to welcoming you again soon. Best regards,The Dixon team

10/10 Excellent

Bryan

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2023
Response from The Dixon Team on 3 May 2023
Dear Mr Bryan, Thank you very much for your feedback.We are glad to see that you have a great time with us. We are looking forward to welcoming you again soon. Best regards, The Dixon team

6/10 Okay

Elizabeth

Stayed 1 night in Feb 2023
Response from The Dixon Team on 8 Mar 2023
Dear Ms Elizabeth,Thank you for sharing your feedback with us. This is important to keep improving our services. We hope we can have another oportunity with you at The Dixon. Best regards,

2/10 Terrible

L

Stayed 1 night in Feb 2023
Response from The Dixon team on 10 Mar 2023
Dear Ms Bartlett, thank you very much for sharing your review with us and I am terribly sorry to hear that your stay was not as expected. Rest assured I have shared this comment with the relevant departments and we will take appropriate actions. I do hope you will give us a second chance in the future and if you do please do contact me directly and I will be more than happy to assist you.best regards,

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
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Stayed 1 night in Feb 2023
Response from The Dixon team on 21 Feb 2023
Dear Mr Jhon,Thank you very much for your feedback. We are looking forward to welcoming you again soon. Best regards, The Dixon team

8/10 Good

Matt

Stayed 1 night in Feb 2023

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from The Dixon Team on 13 Feb 2023
Dear Ms Necola, Thank you very much for your feedback. This is really important to us. We are glad that you have a great experience with us. We are looking forward to welcoming you again to The Dixon soon. Best regards,

10/10 Excellent

Ben

Stayed 1 night in Feb 2023
Response from The Dixon Team on 14 Feb 2023
Dear Mr Ben, Thank you very much for your feedback. We are glad to see that you had a great time at The Dixon Hotel. we appreciate it!!!!We are looking forward to welcoming you again soon. Best regards,

10/10 Excellent

Verity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Characterful luxury hotel in the heart of London
Beautiful character hotel with quirky artworks - great friendly staff. Comfortable beds, quality bathroom and linen and lovely high ceiling height - a real standout hotel prposition
Stayed 1 night in Feb 2023
Response from The Dixon Team on 8 Feb 2023
Dear Mr Verity, Thank you very much for your feedback. That is really important to us.We are glad that you had a great experience at The Dixon. Your feedback will be shared with all staff. We are looking forward to see you again soon to The Dixon Hotel. Best regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All great!
For the price the location was brilliant, Tower of London, Tower Bridge, Tower Hill underground station all within walking distance. Decent room, with big comfortable bed. Fantastic shower. Small fridge Gym on site Food at decent prices. Highly recommended
Stayed 1 night in Jan 2023
Response from The Dixon Team on 1 Feb 2023
Dear Mr David, Thank you for your feedback. We are glad to hear that you had a great time with us.We are looking forward to welcoming you again. Best regards,

10/10 Excellent

Peter

Stayed 2 nights in Jan 2023

8/10 Good

Ellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from The Dixon Team on 8 Mar 2023
Dear Ms Ellie, Thank you for sharing your feedback with us. We hope to welcome you again to The Dixon soon.

2/10 Terrible

Niall

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel and great staff. Payment issues!
Having already paid through Hotel.com I was charged a further £216 by the hotel as they hadn’t received the money from Hotels.com. Im not sure whose fault it was but I had to wait 2 days until my money was refunded back into my account. Great hotel and staff but the confusion with payment soured my visit.
Stayed 1 night in Jan 2023
Response from The Dixon Team on 1 Feb 2023
Dear Niall,Thank you very much for your feedback. Sorry to hear that you had a problem with the payment method. However, we are glad to see that you enjoyed our hotel and our staff. We are always looking to improve our services, and all comments are important. We hope to have another opportunity with you at The Dixon.Best regards,

8/10 Good

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from The Dixon Team on 12 Jan 2023
Dear Florence,Thank you very much for your feedback. This is really important to us. We hope we can have you at The Dixon again soon. Best regards,

10/10 Excellent

jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from The Dixon Team on 12 Jan 2023
Dear Ms Jeanette, Thank you very much for your feedback. This is really important to us. We are glad that you had a good time with us. We hope we can have you at The Dixon again soon. Best regards,

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from The Dixon Team on 12 Jan 2023
Dear Graeme, Thank you very much for your feedback. This is really important to us. We are glad that you had a good time with us. We hope we can have you at The Dixon again soon. Best regards,

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Discreet, private, fresh, clean snd history preserved
Response from The Dixon Team on 6 Dec 2022
Dear Ms Suzanne, Thank you very much for your feedback. This is really important to us. Also, we are glad that you had a great time with us. We are looking forward to welcoming you again soon. Best regards,