Dear Elizabeth,We're thrilled you enjoyed your stay with us at The Cumberland, especially the delicious breakfast, comfortable beds, and large rooms - those are definitely all the ingredients for a relaxing and re-energizing stay!While a 4-star review is fantastic, we're always striving to hit those five-star highs. Is there anything we could have done to make your stay even more incredible?Perhaps next time you can join us for some nightly live music in our SOUND Cafe? We'd love to have the opportunity to make sure your next London adventure is a smash hit!Kind regards,Guest ServicesThe Cumberland

Dear Karen,Thank you for taking the time to rate your recent visit here at the Cumberland Hotel. We are delighted you enjoyed your stay from start to finish and we hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland

Dear Michele,Thank you for taking the time to share your feedback following your recent stay at The Cumberland Hotel. We are truly thrilled you enjoyed your stay overall. Your constructive feedback regarding the operation of the light in your room has been shared with the head of department for future improvement. We hope to have the opportunity to welcome you back to our hotel where we can showcase the 5-star service we take so much pride in.Kind regards,Guest ServicesThe Cumberland

Dear Mohammed,Thanks for giving The Cumberland Hotel a 4-star review. We appreciate your honest feedback, especially about your recent stay.We're thrilled to hear you found the hotel clean - that's the perfect opening chord to a harmonious stay! However, it sounds like the room cleaning service didn't quite keep at the same level. We sincerely apologise for any shortcomings with housekeeping. We take cleanliness and guest comfort very seriously. To understand what went wrong, we'd love to hear some specifics about your experience. Just reach out to us at Guest Services if you have anything in particular to add.Our housekeeping team works hard to keep our 900+ rooms sparkling clean, from 9am to 5pm. However, in the future, if you wish your room to be cleaned at a specific time, just let any of our team know and we will do our best to accommodate you.We hope this doesn't deter you from staying with us again. We hope we get the opportunity to give you the superstar stay your deserve.Kind regards,Guest ServicesThe Cumberland

Dear Tina,We're thrilled to hear you has a smash hit stay with us at The Cumberland. Who wouldn't love our central location - just steps away from Marble Arch Underground station? Sounds like you had the perfect front-row seat for exploring London! And a big shout-out to our incredible hotel crew - they're the true rockstars who make sure every guest feels welcome and has a fantastic stay.We take pride in offering a comfortable and fun experience in a prime location, and it sounds like you experienced it all! We appreciate you highly recommending us, it means the world to us!Whenever your travels bring you back to London, we hope The Cumberland Hotel will be your choice again.Kind regards,Guest ServicesThe Cumberland

Dear Regan,Thank you so much for choosing The Cumberland Hotel as your accommodation London as well as for taking the time to rate your experience with us. However, please accept our sincere apology that we could not meet all your expectations during your visit. We will definitely share your rating with the concern department to improve in the future and provide our best service we take so much pride in.Kind regards,Guest Services The Cumberland

Dear Jazmine,Thank you for this amazing feedback we too are glad you chose us for your first ever visit in UK. We are delighted that you enjoyed our central location of the hotel near all the major highlights of London and received an outstanding service from all our team members.We would love to have you back for another memorable stay in the nearest future. See you soon! Kind regards, Guest Services The Cumberland

Dear Khaled,Thank you for your feedback. It was a pleasure to show you all that the Cumberland has to offer and it makes us happy we succeeded in leaving you with a great overall impression! Your review is spot on and really highlights our services, amenities, and the added touches our staff adds to your experience. Thank you for giving us a go and we look forward to welcoming you back soon. Safe travels until then!Kind regards,Guest ServicesThe Cumberland

Dear Nadia,Thank you for taking the time to share your feedback. We are so lucky to be based at Marble Arch in this breath-taking building which is so rich in musical history! It really is a safe haven for all music lovers. A spotless room is a must, and a professional and helpful team is what keeps us rockin'.Breakfast is the main meal of the day our Chef will certainly be delighted to know that you enjoyed the different selections we have on offer.We're genuinely sorry to hear that our lifts didn't quite hit the mark. However, it's important to note that they are constantly balancing the speed of the lifts with other considerations, such as ensuring the security of our hotel and the safety of our guests. Thank you for your understanding.We're all about making our guests feel at home, even if it's just a pit-stop for some shut-eye. If you ever decide to grace us with another stay, we promise to make the experience a smoother ride. We hope to be welcoming you back soon!Kind regards,Guest ServicesThe Cumberland

Dear Tannaz,Thank you for taking the time to share your feedback. We are pleased in general you enjoyed your time with us. Our impressive contemporary lobby is a great feature, and yes when we are busy the lobby is a hub of activity.We hope this doesn't deter you from visiting us again in order to give us the chance to redeem ourselves in your eyes.Kind regards,Guest ServicesThe Cumberland

Dear Harbinder,Thank you for taking the time to rate your most recent visit here at the Cumberland Hotel. We are delighted you enjoyed your stay from start to finish and we hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland

Dear Brandy,Wow, thank you for the awesome feedback and awarding us 5 stars!The wonderful details and descriptions you provided really show the level of service and accommodations one will receive when staying at The Cumberland Hotel. Pair that with our amazing location,Thank you for being our guest and we hope to build upon the memories made on your next trip to the area. We hope that is soon. Safe travels!Kind regards,Guest ServicesThe Cumberland

Dear Sophie,Thank you for sharing your experience and you found us to be fabulous and you are already planning your next trip! It was a pleasure to show you all that The Cumberland has to offer, and it makes us happy we succeeded in leaving you with a great overall impression! Your feedback is spot on and really highlights our services, amenities, and the added touches our staff adds to your experience. Our team are already working on a plan to ensure you have another perfect 5 stars experience! Thanks for the recommendation. Making sure you are fully satisfied with your Cumberland stay is number one. We cannot wait to welcome you back, so see you soon!Kind regards,Guest ServicesThe Cumberland

Dear Yousef,Thank you for taking the time to rate your recent visit here at the Cumberland Hotel. We are delighted you enjoyed your stay from start to finish and we hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland

Dear Patricia,Thank you for your kind words and for recognizing our hard working team for their exceptional service. We're thrilled to hear that they were able to assist you during your stay and that you found our hotel to be clean and tidy. It's wonderful to know that you enjoyed the comfort of your room.Thanks for the recommendation. We look forward to welcoming you back for another enjoyable stay at The Cumberland Hotel.Kind regards,Guest ServicesThe Cumberland

Dear Robert,Thank you for taking time time out to share your lovely review following your recent stay here at The Cumberland Hotel. Our location certainly does have the best of all worlds. A lovely little tranquil haven with the most fantastic views in the Capital, but only a few minutes walk away from the numerous attractions and events London has to offer. We trilled you enjoyed our cool vibe fun at every turn and our team enhanced your stay and left you with an overall great impression of the level of dedicated service we strive to provide to our guests. Thank you for being our guest. We hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland

Dear Elizabeth,Thank you for your feedback. It was a pleasure to show you all that the Cumberland has to offer and it makes us happy we succeeded in leaving you with a great overall impression and enjoyed the lively vibe with lots of fun at every turn. Thank you for giving us a go and we look forward to welcoming you back soon. Safe travels until then!Kind regards,Guest ServicesThe Cumberland

Dear Horatio,Thank you for sharing your amazing feedback. From our welcoming staff, clean accommodations, Central location,and a lively atmosphere, we are a great choice whether you are travelling for business or pleasure. Our crew join us in inviting you back for more fun on your next trip to London. Safe travels,Kind regards,Guest ServicesThe Cumberland

Dear Colin,Thank you for taking the time to share your experience with us at The Cumberland. We are delighted to hear that your stay was a smash hit! We look forward to welcoming you back where we are sure we will make it a trip to remember! Kind regards, Guest Services The Cumberland Hotel

Dear Holly,Thank you for sharing your experience! We're delighted to hear that you enjoyed your stay at The Cumberland. We apologise for the noise issue initially, but we're glad our team was able to swiftly address it by moving you to a quieter room. It's fantastic to know that you found the beds comfy and the staff friendly. We're pleased that our central location near the tube, Hyde Park, and amenities added to your convenience. We hope to welcome you back again soon!

Dear Susanna,Thank you for taking the time to share your feedback following your stay here at the Cumberland Hotel. Needless to say, customer feedback is absolutely vital to our operations as a hotel and we're most grateful for the efforts you have made to share your experience with us. We're very sorry to hear your were disappointed with your breakfast experience. We wish to extend our most sincere apologies for this and for any inconvenience caused. Please rest assured this has been flagged with our Food & Beverage head of department to ensure issues such as these aren't to be repeated. If you would like to discuss the matter further please get in touch with us at the hotel.We hope you will give us another opportunity to welcome you back to our hotel where we can showcase the 5-star service we take so much pride.Kind regards,Guest ServicesThe Cumberland

Dear Adam,Thank you for taking the time to share your feedback. We are sorry if the room was not to your satisfaction. On your next stay with us please let our Reception team know if you are unhappy with your room and we will do our utmost to re-allocate you to a different bedroom to ensure that you are comfortable.On a lighter note we are trilled you found your room clean and comfortable. We hope you will choose us again for your next business or leisure visit in the area. Kind regards,Guest ServicesThe Cumberland

Dear Ian,Thank you for taking the time to share your feedback following your recent stay here at the Cumberland Hotel. We are delighted you enjoyed our central location, selection of our delicious breakfast with a huge variety to fit your dietary requirement. Our maintenance team will investigate the claim of the unpleasant smell. We are thoroughly overjoyed that you would stay with us again and recommend us to other travellers. See you soon!Kind regards,Guest ServicesThe Cumberland

Dear Terry,Thank you for taking the time to share your experience with us at The Cumberland. We are delighted to hear that your stay was a smash hit! We look forward to welcoming you back where we are sure we will make it a trip to remember! Kind regards,Guest Services The Cumberland

Dear Tony,Thank you for taking the time to share your experience with us at The Cumberland. We are delighted to hear that your stay was a smash hit and enjoyed your specious room. We look forward to welcoming you back where we are sure we will make it a trip to remember! Kind regards,Guest Services The Cumberland

Dear Juliana,Thank you for taking the time to share your feedback. We do sincerely appreciate your feedback as it will help us improve the quality of service that we offer in meeting and exceeding our guest experience and to maintain the high standards that we are renowned for. We are disappointed to read that we did not meet your expectations on this occasion. Please contact us directly in order for us to discuss the matter further. We look forward to hearing from you soon.Kind regards,Guest ServicesThe Cumberland

Dear Michael,Thank you for taking the time to share your amazing feedback following your recent stay at the Cumberland Hotel. It makes us happy we succeeded in leaving you with a great overall impression! Your review is spot on and really highlights our services, amenities, and the added touches our staff adds to your experience. Thank you for giving us a go and we look forward to welcoming you back soon. Kind regards,Guest ServicesThe Cumberland .

Dear Fatemeh,We're glad to hear that your recent stay with us at The Cumberland was a hit! It's great you found our hotel safe, clean, and convenient - those are definitely some key chords to hit for a great stay. Being close to the shopping on Oxford Street is a bonus too, so you can explore London's style scene with ease!While a 4-star review is awesome, we're always striving for a perfect 5. Is there anything specific we could have done to turn your stay up to eleven?We'd love to hear your feedback, and hopefully welcome you back for another stay that rocks all the essentials - and maybe a few extras too!Kind regards,Guest ServicesThe Cumberland

Dear John,We're thrilled you enjoyed your stay with your son here at The Cumberland Hotel. It's great your visit was overall a hit, with you especially liking the complimentary breakfast for your child.We understand your feedback about the room cleaning. While we offer daily housekeeping, with our team cleaning our over 900 rooms from 9am to 5pm, there might have been a misunderstanding. Did you perhaps hang a "Do Not Disturb" sign on the door by any chance? If not, we apologise for the missed service and would love to investigate further.We're glad to hear the complimentary water, tea, and coffee kept you both refreshed throughout your stay. Keeping little rockstars hydrated is important, after all!Overall, we're happy to hear you'd stay with us again, and we'd love to turn that 4-star review into a perfect 5 on your next visit. Just let us know if there's anything specific we can do to ensure a flawless stay for you and your little one.Kind regards,Guest ServicesThe Cumberland

Dear D,Thank you for taking the time to share your feedback following your stay at The Cumberland Hotel. Needless to say, customer feedback is absolutely vital to our operations as a hotel and we're most grateful for the efforts you have made to share your experience with us. We're very sorry to hear the cleaning service did not hit the right note. We wish to extend our most sincere apologies for this oversight and for any inconvenience caused. Please rest assured this has been flagged with our housekeeping's head of department to ensure issues such as these aren't to be repeated. Your kind compliment has been shared with our hard working team. We hope to have the opportunity to welcome you back to our hotel where we can showcase the 5-star service we take so much pride in. Kind regards,Guest ServicesThe Cumberland

Dear Graeme,Thank you for taking the time to share your feedback following your recent stay at The Cumberland Hotel. We are sorry you faced some issue with the hotel water during the course of your stay. Please rest assured your comments have been shared with our Maintenance head of department for further investigation to ensure overnights such as these aren't to be repeated. Here at Cumberland we strive to deliver an unparalleled level of service to all of your guests and we would greatly appreciate the opportunity to showcase this, should you visit us again.Kind regards,Guest ServicesThe Cumberland

Dear Hardeep,Thanks for being part of the Cumberland family and recognising our rock star team. They love to make every guest's visit a legendary, and it is a pleasure to know everything else about your experience rocked. We can't wait to have you back to your home away from home.Best wishes,Guest ServicesThe Cumberland

Dear Jane,Thank you for your feedback. It was a pleasure to show you all that the Cumberland has to offer and it makes us happy we succeeded in leaving you with a great overall impression! Your review is spot on and really highlights our services, amenities, and the added touches our staff adds to your experience. Thank you for giving us a go and we look forward to welcoming you back soon. Safe travels until then!Kind regards,Guest ServicesThe Cumberland

Dear Jack,Thank you for taking the time to share your experience with us at The Cumberland. We are delighted to hear you enjoyed your stay overall. If there is anything in particular we can do to make sure the next visit ticks all the boxes, please let us know. We look forward to welcoming you back where we are sure we will make it a trip to remember! Kind regards,Guest ServicesThe Cumberland Kind regards,Guest ServicesThe Cumberland

Dear Fiona,Thank you for the generous five-star review of your experience at the Cumberland Hotel. Your comments highlight why our hotel is such a great choice when visiting the area close to Oxford Street which is ultimate shopping paradise, easy access to the Underground on our doorstep and then our super large modern and fun spotless rooms a great place to rest and relax. Thanks so much for being our guest and please come back soon.Kind regards,Guest ServicesThe Cumberland

Dear Paul,Thank you for having taken the time to share your feedback following your recent stay with us. Although we are pleased that your overall impression remains a positive one, we are very sorry to see that you suffered from noise pollution during the night. Unfortunately it is difficult to monitor this sort issue even though our security team do their best to spot any unusual noise and nuisance in order to make all our guest stay as comfortable as possible. Recognizing you do have many choices, we hope to have the opportunity to restore your confidence in our hotel in the future.Kind regards,Guest ServicesThe Cumberland

Dear Yushi,Thank you for taking the time to share your recent experience at The Cumberland. We are truly delighted to receive your rave review and deeply appreciate your kind words regarding our rocking atmosphere, amazing team, and delicious food and drinks.It is our primary goal to create a memorable experience for all our guests, and your feedback confirms that we are achieving this objective. We are particularly pleased to learn that you found every aspect of your stay to be perfect.Thank you again for choosing The Cumberland. We look forward to the opportunity to welcome you back in the future and exceed your expectations once again.Kind regards,Guest Services

Dear Susan,Thank you for taking the time to share your experience with us at The Cumberland. We are delighted to hear that your stay was overall a hit! If there is anything in particular we can do to make sure the next visit ticks all the boxes, please let us know. We look forward to welcoming you back where we are sure we will make it a trip to remember! Kind regards,Guest ServicesThe Cumberland

Dear Hazzam,Thank you for taking the time to share your feedback. Needless to say, customer feedback is absolutely vital to our operations as a hotel and we're most grateful for the efforts you have made to share your experience with us. We're sorry you were disappointed with the luck of business centre. We have a meeting rooms for all our guests to use or if you have something to print our Guest Services team will be delighted to assist you. We hope that this interaction didn't deter from an otherwise enjoyable stay and we hope to have the opportunity to welcome you back where we can showcase the high level of customer service you deserve.Kind regards,Guest ServicesThe Cumberland Hotel

Dear Donna,Thank you for taking the time to share your recent experience with us at The Cumberland with such enthusiasm. We are delighted to hear that you enjoyed our central location, and with it the convenient access to shopping opportunities on Oxford Street and beyond. A key goal for us is to provide guests with a seamless and enjoyable stay in the heart of London, and your feedback confirms we're achieving that.We appreciate you choosing our hotel and for sharing your positive feedback. We look forward to welcoming you back in the future for another memorable experience.Kind regards,Guest ServicesThe Cumberland

Dear Niamh,Thank you for taking the time to share your experience with us at The Cumberland. We are delighted to hear that your stay was a smash hit! We look forward to welcoming you back where we are sure we will make it a trip to remember! Kind regards,Guest ServicesThe Cumberland

Dear Lara,Thank you so much for your wonderful rave review of The Cumberland Hotel! We're thrilled to hear that you had such a fantastic experience with us.It's fantastic to know that you enjoyed the modern and spacious room amenities, including the coffee machine, bathrobes, and walk-in shower. Providing comfortable and well-equipped accommodations for our guests is our top priority, and we're delighted that we could meet your expectations.We're also pleased to hear that our team left a positive impression on you with their helpful and friendly service. Creating a welcoming atmosphere and ensuring our guests feel at home is what we strive for, and we're thrilled that our team could make your stay memorable.Thank you once again for your kind words and your support. We can't wait to welcome you back for another superb stay at our hotel!Kind regards,Guest ServicesThe Cumberland

Dear William,Thank you so much for your glowing review of your recent stay with us at The Cumberland! We're thrilled to hear that you had such a fantastic experience with us.It's fantastic to know that you enjoyed your Gold King Room, finding it clean and comfortable for your stay. Providing a cosy and welcoming environment for our guests is our top priority, and we're delighted that we could meet your expectations.We're also pleased to hear that you found our check-in and check-out process efficient and that our team were helpful throughout your stay. Ensuring a seamless and enjoyable experience for our guests is what we strive for, and we're thrilled that we hit the mark with you.Thank you once again for your kind words and your support. We can't wait to welcome you back for another great stay on your next trip to London!Kind regards,Guest ServicesThe Cumberland

Dear Fatimah,We're disappointed to hear that your experience didn't quite hit the high note we strive for here at The Cumberland Hotel. We're all about rockin' good times and making sure our guests leave with a smile on their faces, so it's disheartening to learn that we missed the mark this time around. We'd love to learn more about what went wrong during your stay so we can crank up the volume on our service and make things right. Feel free to reach out to us directly - we're all ears and ready to make things right. We hope to be welcoming you back for a superstar stay soon!Kind regards,Guest Services ExecutiveThe Cumberland

Dear Kyle,Thank you for taking the time to rate your recent stay. If you have any specific feedback or suggestions, feel free to let us know. We look forward to welcoming you back for an even better stay next time you're in London!Kind regards,Guest Services ExecutiveThe Cumberland Hotel

Dear Christopher,Thanks for taking the time to share your thoughts with us, and for being a longtime fan of The Cumberland Hotel! We're gutted to hear that your recent experience didn't quite hit the high note we're known for. We're truly sorry about the hiccups you encountered with the food quality and the unpleasant odours during your stay. That's definitely not the vibe we aim for, and we're disappointed in ourselves for missed the mark this time around. Rest assured, we're taking your feedback seriously and working hard to ensure that we fine-tune our game and rock out even harder in the future. Please reach out to us privately at Guest Services, so we can investigate your case further, or if you have any other questions. If you ever decide to give us another chance, we'd love to make it up to you and show you the awesome experience you know and love.Kind regards,Guest Services ExecutiveThe Cumberland

Dear Faisal,Thank you so much for choosing The Cumberland Hotel as your accommodation London as well as for taking the time to rate your experience with us. However, please accept our sincere apology that we could not meet all your expectations during your visit. We will definitely share your rating with the concern department to improve in the future and provide our best service we take so much pride in.Kind regards,Guest Services Executivehe Cumberland Hotel

Dear valued guest,Thank you for choosing The Cumberland Hotel and for sharing your feedback with us! We're thrilled to hear that the comfort of our beds stood out for you, ensuring a restful stay.We appreciate your kind words regarding the service provided by our staff. It's our goal to create a welcoming and enjoyable experience for our guests, and we're delighted to have achieved that during your stay.While we apologise for the inconvenience of the fire alarm on your final day, we're glad to hear that our team managed the situation well. Your safety is our top priority, and we appreciate your understanding in such unforeseen circumstances.We look forward to having you back for another comfortable and enjoyable stay soon, and we hope it's another smash hit!Kind regards,Guest ServicesThe Cumberland

Dear Jennifer,Thank you for your feedback. We are trilled you enjoyed your stay from start to finish and the check in and check our was fast. Pair that with our amazing location and fantastic views of our capital and delicious breakfast to kick start your day. Thank you for being our guest and we would love to have you back for another stellar stay. We hope that is sooner than later. Stay safe until we meet again.Kind regards,Guest Services ExecutiveThe Cumberland Hotel