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Reviews of Rose Court Hotel

3 out of 5
Rose Court Hotel
35 Great Cumberland Place, London, England

Reviews

5.4
Rating 10 - Excellent. 37 out of 678 reviews" "
Rating 8 - Good. 135 out of 678 reviews" "
Rating 6 - Okay. 223 out of 678 reviews" "
Rating 4 - Poor. 149 out of 678 reviews" "
Rating 2 - Terrible. 134 out of 678 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

4.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Convenient location
If you are ok with old and rustic, Rose Court Hotel is all of that. Well situated is the main advantage, easy to catch the underground, bus or simply walk.
Stayed 2 nights in Dec 2023

6/10 Okay

Stephen

Stayed 1 night in Dec 2023

2/10 Terrible

Ian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Badly needs a makeover. At over £200 per night it isn't up to the standard you expect.
Stayed 1 night in Dec 2023

2/10 Terrible

Helen

Stayed 2 nights in Dec 2023

4/10 Poor

Billy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel. Do not stay here.
I am a fire safety officer. Doors were wedged open, an electric bike was charging on the means of escape (big no no), a fire extinguisher was missing from its hook, another fire extinguisher was wedged by a door open, the room was damp, the bathroom ceiling was leaking, the shower was disgraceful, (only had a very hot setting and the rate of water flow was abysmal), the room smelt of damp, the bedding felt wet due to the damp in the room, the bed was so hard. Terrible stay all round. I’d like a refund actually. It was a fire safety hazard and I almost reported it to the London Fire Brigade.
Excessive gap on lift shaft door could lead to rapid smoke spread in the means of escape
Fire door wedged open
Electric bike stored/charging on the means of escape
Fire door wedged open
Stayed 1 night in Dec 2023

2/10 Terrible

Matthew

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
This hotel is a sham. It is plain unsafe. The pictures posted are NOTHING like the actual hotel. We had a broken window, trash left in the shower, stains ALL OVER THE FLOOR, tile floor covered in mold, dust covering the water pitcher and other things that hadn't been touched or cleaned in a long time. Our door was also destroyed as if it had been jimmied open many times and did not have a doorknob on the inside. We felt unsafe and did NOT stay at this hotel. We ended up having to book and pay for a complete other hotel and they will not refund anything. Beware of this junky hotel.
Stayed 2 nights in Dec 2023

8/10 Good

Rishi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Jeremy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely disappointing room, very aged and unkept. Bedding & towels clean, mattress protector full of stains, general room condition extremely poor and unloved. Aged facilities shower head fixing loose so doesnt hold shower head properly bath mixer difficult to adjust due to aged and probably seizing taps. Poor workmanship and maintenence throughout, i know its London but Ive stayed in far cleaner for money, location for purpose of stay was good with easy walk to Paddington
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty Room w/ Potential for Bed Bugs
The room was not clean and very dated. The floors were not vacuumed. The light fixture was a ceiling fan, which appeared to not have been dusted ever. The headboards were also dusty. Our room was on the 4th floor, and the elevator only went up to floor 3. My friend who I stayed with says she was attacked by bed bugs. I had checked my bed and didn't see any bed bugs
Stayed 1 night in Sep 2023

6/10 Okay

Anamaria

Liked: Staff & service
Disliked: Cleanliness
It was shabby, but the location makes it up. Also the staff was very helpful and nice.
Stayed 3 nights in Oct 2023

2/10 Terrible

Adele

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AT ALL COSTS
Front of house staff very rude. Room was dirty, dirty coffee mugs, carpets stained, bed worn, extension leads and cables hanging all over, mould in bathroom, shower curtain dirty, handle in shower hanging off. Complained and told take it up with your estate agent. Hoovered ourselves with a hoover we found abandoned in a hallway, but still unsanitary. Our company withdrew us from property due to unsanitary conditions which would have breached their duty of care for their employees. Contacted Hotels.com who resolved, but only 40% refund, and even then Hotels.com had to fight for it.
Stayed 4 nights in Sep 2023

4/10 Poor

Mark

Stayed 1 night in Sep 2023

10/10 Excellent

Pete

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Sep 2023

4/10 Poor

Edward

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgrace !!!
Room was very tired, doors hanging off wardrobe, bed bases had seen better days, could feel springs in the mattress. Carpet needed burned, was badly stained. Final straw was bugs on the bathroom floor when we returned from our evening out. Having disposed of them, more were found in the bath next morning.
Stayed 1 night in Sep 2023

6/10 Okay

jayne

Liked: Staff & service
Clean but very dated
For the money it was great but we only stayed one night it was clean ,the bed was comfy ,no plug for the sink and our friends room was the same but we improvised, ok for an overnight stay , the lift wasnt working but ,,,clean but dated
Stayed 1 night in Aug 2023

2/10 Terrible

Keith

Stayed 1 night in Aug 2023

2/10 Terrible

Martin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inadequate - not fit for purpose
Avoid as a plague! The place is not fit for purpose and needs shutting down. We are filing the complaints to health, fire and hotel authorities as we speak. We only had a glimpse of the "accommodation" and left- the room was stinking and the windowd were wide open to get rid of the smell to no success. Filthy carpets, tea bags under the table, broken table, beds looked like they were retrieved from a skip, blood stained mattresses, the window missing fixings so we were unable to close properly - the rain and wind were coming through. We were on the top floor and the drop down was scary and the ground underneath covered with In rubbish and food leftovers. Nothing to secure the window from children. The entrance door to the room was flimsy and an easy push would open it- no way anything would be safe in the room. No deposit box. The electric sockets were hanging out of the walls. The ceiling fan fixed with a builders tape. Empty soap dispenser. No water coming out of shower head. The shelters for homeless look and smell better - avoid! You have been warned! I'm trying to add photos but hotels.com website won't let me for some peculiar reason! I'm still trying though!
Stayed 1 night in Aug 2023

8/10 Good

Kerry

Stayed 2 nights in Jul 2023

6/10 Okay

Junmin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is a very old property. If you prefer a modern life style, it is better to choose others.
Stayed 5 nights in Jul 2023

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
1 night stay
This was an alright stay for one night. The room was tidy but steps had been missed during the cleaning process, dust through the room, rubbish left in drawers, water over the bathroom floor, cobwebs in the room and bathroom, etc. Check-out was at 11, yet I got a knock on the floor at 09:30 am and housekeeping seemed surprised I was still in the room. The front desk staff were very friendly on check-in and check-out. An alright place to stay if you want to just sleep
Stayed 1 night in Jul 2023

4/10 Poor

caroline

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The carpet was dirty. The room smelled. Although the basin and the toilet bowl, bath were clean the rest of the bathroom was dirty. I wouldn't stay here again.
Stayed 2 nights in Jul 2023

4/10 Poor

Alex

Stayed 1 night in Jul 2023

6/10 Okay

Alison

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Location was excellent for Hyde Park. Bedding and towels were clean, beds were comfy. Brilliant for what we needed. Needed a good clean and extensive refurbishment.
Stayed 1 night in Jul 2023

2/10 Terrible

Wasim

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a Hotel!
This place should not be a Hotel in any way or form. Dirty, Smelly and seriously uninviting. The ceiling leaked when it was raining. I would seriously like my money back.
Stayed 1 night in Jun 2023

8/10 Good

Julie

Stayed 2 nights in Jun 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay, very charming. Perfect for a simple place to stay while close to great things.
Stayed 3 nights in May 2023

2/10 Terrible

Jason

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
STAY AWAY!
Shocking hotel! My wife cut her finger when trying to turn on the shower. Went to reception to discuss and the service was appalling! After much arguing they moved us rooms and said they’d just put other people into ours. Location is fantastic but unfortunately everything else is shocking!
Stayed 2 nights in Jun 2023

2/10 Terrible

Hayley

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Even though it was listed as an air conditioned property on Expedia, it is not. It is filthy with stained carpet and ceilings. The location is excellent and that is what you pay for (too much).
Stayed 3 nights in Jun 2023

6/10 Okay

Huw

Stayed 1 night in Jun 2023

2/10 Terrible

Roderick

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This hotel says it is 3 star. Never in it's wildest halucinations is it any where near that. It is shabby, and that is being polite, run down and frankly awful. I am trying to think of one good thing to say and all I can think is that at least we did not eat there soI am unable to say what the breakfast was like but dread to think!
Stayed 2 nights in May 2023

4/10 Poor

Jennifer

Stayed 2 nights in Apr 2023

2/10 Terrible

Robert

Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel looks a bit tired and could do with a freshen up but the staff were helpful and accommodating. Good price for a central location
Stayed 1 night in Mar 2023

6/10 Okay

Stuart

I could be a great hotel if it was updated ie internal paint job moe choice of food or abar the lift was not very Disable Friendly it be difficult to get a wheelchair in (even closed) but you get what you paid for.
Stayed 2 nights in Feb 2023

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
Lots of winding stairs!
The man at the desk didn’t give any indication of where to find the room, just a vague wave. If you aren’t particularly mobile or have a lot of luggage, I wouldn’t recommend this hotel. There is no useable lift and the stair cases are spirals. The shower didn’t work, only the bath.
Stayed 1 night in Jan 2023

2/10 Terrible

Brendan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor
Stayed 1 night in Jan 2023

8/10 Good

Joseph

Travelled with family
Liked: Staff & service
I have been coming to this property for quite a few years and have always felt satisfied. Staff are friendly and helpful and the area is excellent. Some rooms are sometimes on the smaller side but thats OK. All in all its is a great property considering the location and everything else.

8/10 Good

M

Travelled with group
Liked: Staff & service
Good for the price
The hotel is quite basic and very tired but for the price and the location, excellent !!
Stayed 2 nights in Dec 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Decent place and cheap but unclean.
Stayed 4 nights in Dec 2022

2/10 Terrible

Annalisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
- The hotel wasn’t like the pictures. - the bathtub had hair and pubic hair. - the heater in the room, that was in the basement, didn’t work: it was really cold. Even the staff was covered with jackets and stuff. - it was difficult to communicate with the staff cause of the language barrier. - asked for two more blankets, the man at the reception asked me to wait cause he had to watch the football match. - after 15 minutes I had to go back to the reception and I noticed the blanket upstairs on the floor. He then gave me that one and went to get another one. After 10 minutes we got the second one. - the price wasn’t worth. - only positive thing: it’s near Hyde park and the underground station

8/10 Good

OMIRE

Liked: Cleanliness, staff & service, amenities
Proximity to Oxford Street for Shopping.

10/10 Excellent

Junette

Stayed 4 nights in Nov 2022

6/10 Okay

Tania

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Ok for a few hours of sleep
The rooms are nothing like the pictures looks like. Very old hotel, dirty carpets. Check in person was sleeping in the couch at check out.
Stayed 1 night in Nov 2022

10/10 Excellent

riccardo

10/10 Excellent

HEIDI

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Old building but kept clean. Staff friendly. Great neighbourhood
Stayed 4 nights in Oct 2022

4/10 Poor

STEVEN

Business traveller
Disliked: Staff & service, property conditions & facilities
Only stay if you have no choice
The building is like a rabbit warren - lots of narrow corridors going this way adn that. The hotel has not seen a decorator in decades. My room was on the top floor and only had a skylight - with no curtains. The TV was defective. The shower needed attention. The price was not cheap.
Stayed 1 night in Oct 2022

4/10 Poor

Kenzi

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very basic but does the job considering we were barely in the room. Our main issue however was a leak in the room right by the entrance to the bathroom. The ceiling was dripping and had soaked the carpet. We had informed reception and the only thing the gentleman at reception offered us was to put a tin bucket under the leak filled with water to help stop any sound (this didn't help at all) we were still left jumping over the enormous wet patch to go to the toilet. They hadn't even offered us a room change, just the bucket. We requested to speak to the manager who was shocked we weren't offered a room change, and due to the issues faced, we ended up receiving an additional discount. The manager and owner, however, were accommodating and ensured we left the property happy. If we hadn't had the issue with the leak and the only 'solution' being a bucket underneath this review would be slightly higher. In our room, the bathroom door didn't shut fully either however this isn't the end of the world. Yes, it does need a little bit of TLC here and there but considering the location and its price you do get what you pay for, however, we didn't expect to be jumping over a wet patch on the carpet to go to the bathroom.
Stayed 2 nights in Sep 2022

2/10 Terrible

Graham

Stayed 1 night in Sep 2022

2/10 Terrible

iva

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a terrible condition- old , not well maintained, very poor hygiene. I’m happy to provide pictures. Bed sheets were clean - that’s the only think . Hairs on sink , dust , dirty stains all over the room . Walls not decorated it full of stains and paint off. Tv not working. Missing bits from tv remote . Falling off door from wardrobe (it was broken and half down on the floor- that’s how I found it when I walked in the room . Nasty smell .I asked for refund and to leave the property but they refused and offered me two keys to two other rooms . The other rooms were in the same critical condition .I had nothing to do so late in the night than to stay I a terrible condition. Creepy dirty hallways with broken old pics hanging on walls. Broken locks on the door .This place need to be shut down and have a major refurbishment. Seriously I felt scared to stay it felt like in a coast hostel .
Stayed 1 night in Aug 2022