Dear James, thank you for sharing your review. We are so glad to hear you liked our hotel and it's excellent location. I'm so sorry to hear that your room did not meet our high standards of cleanliness and maintenance and negatively impacted your stay. Please accept my sincere apologies for any inconvenience caused. This does not meet our usual high standards and we wish we could have made this right for you during your stay. We do hope to welcome you back to have a new opportunity to exceed your expectations. Kind Regards,

Dear Pauline, thank you for taking the time to write a review. We truly appreciate your nice comments about our hotel location and the helpful staff. We look forward to welcoming you back. Kind regards, Solari

Dear Sharisse, thank you for your feedback. We are happy you enjoyed your stay with us. We hope to welcome you back soon! Kind regards, Senami

Dear Susan, we are happy you enjoyed your stay with us. We hope to welcome you again. Kind regards, Senami!

Dear Jose, thank you for your feedback. We are pleased to hear about the positive aspects of your stay. However, we deeply regret that certain areas fell short of expectations. We look forward to welcoming you back and pleasantly surprise you. Kind regards, Senami

Dear Victoria, thank you for your nice feedback! We are thrilled to hear that you enjoyed your whole stay and lovely to read such nice comments! We truly hope you come back to stay with us again very soon. Kind regards, Solari

Dear Janette, thank you for taking the time to write a review. We truly appreciate your nice comments towards our room facilities and location. We look forward to welcoming you back. Kind regards, Alina

Dear Mark, thank you for sharing your review. We are so pleased to hear you enjoyed your stay with us once again and that you like our hotel. Thank you for sharing your experience and your feedback and we are looking forward to welcoming you back soon. Kind regards,

Dear Ann, thank you for choosing our hotel and taking the time to share your positive experience. We are excited that you enjoyed your time with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. We hope to see you again soon. Kind Regards, Marylin

Dear Karine,Thank you for taking the time to share your feedback from your visit to Park Plaza Victoria London.We are delighted to read from your review that you enjoyed your recent stay with us. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Plaza Victoria London, I look forward to welcoming you back.Sincerely, Kristine

Thank you for sharing your feedback with us, Felix. I am delighted to know you have chosen our hotel for your stay in London. I am however sorry that you have found our signature smell in the lobby overpowering, I will share your feedback with our team as we always look for ways to improve our guest experience and we would not want similar situations to occur again in the future. Kind regards,

Dear Thomas, thank you for choosing our hotel and taking the time to share your positive experience. We are excited that you enjoyed your time with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. We hope to see you again soon. Kind Regards, Olga

Dear Ruben, thank you for your great feedback. It is great to hear you loved your stay with us as well as the service our staff has provided. Delivering outstanding customer service is a top priority to us, so we're glad you were very happy with the service. We hope we can welcome you again and truly impress you next time. Kind regards, Olga

Thank you for your feedback, Brenda,We are so happy to see you enjoyed your stay with us. Nonetheless, we are sorry to see that your stay didn't quite live up to a 5/5 experience - which is always our aim. We hope we have another chance to welcome you and deliver a 5/5 experience in the future. Kind regards,

Dear René Jhone Dos Santos, we appreciate your feedback as this helps us improve our guests' experiences. We have shared this with the restaurant manager who will review it and take appropriate action. We hope for another opportunity to welcome you back and pleasantly surprise you. Kind regards, Senami

Dear Kathryn, Thank you for taking the time to review your stay with us. I am very glad to hear that you had a good time with us and our staff made your stay enjoyable. We do take pride in catering to our guests’ needs the best way we can. We look forward to welcoming you back to our hotel in the future. Best Wishes,Kristine

Dear Hyunsoo, Thank you for choosing our hotel.We are glad to read that you were satisfied with your experience in our hotel. We look forward to welcoming you back in the near future.Kind Regards,Kristine

Dear Abby, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Dear Azlina Binte Mohd, thank you for your feedback. We are glad you enjoyed the hotel and its location. We are looking forward to seeing you soon again. Best Wishes, Alina

Dear John, thank you for your feedback. We are happy to learn you enjoyed your stay with us and also appreciate you pointing out the excellent service you received. We look forward to welcoming you back. Kind regards, Senami