The location of this hotel is the only standout quality. The concierage staff was top notch, but overall staff was average, nothing extraordinary nor as welcoming.
As far as the room went, it was probably the worst room we've ever stayed in. Im not sure how or why this property is claiming to be five-star. I've stayed in better 3 star hotels infinitely better than this one. The room itself was not clean, we found random crap under the bed, glasses left with dust. The bathroom itself had missing tile on the wall, all faucets looking like they're about the fall off the wall, and a broken bathroom tile, which led to a ripped sock and a cut on the foot.
We chose not to raise raise our concerns during our stay was it was a short 3 night stay and was booked thru a third party(expedia) so we just dealt with it. But the lovely blonde woman at checkout was great and was geniune to hear our concerns and feedback. We appreciate the onduty hotel manager who took our concerns.
Im truly confused how this hotel claims to be a luxury hotel. I hope the feedback given can help improve the property because it has a lot of potential. Sadly, despite offers to return on our next visit, we will not be returning nor recommending this hotel.