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Reviews of Lansdowne Hotel

3 out of 5
Lansdowne Hotel
1 Lansdowne Road, Croydon, England

Reviews

6.8
Rating 10 - Excellent. 57 out of 370 reviews" "
Rating 8 - Good. 138 out of 370 reviews" "
Rating 6 - Okay. 102 out of 370 reviews" "
Rating 4 - Poor. 44 out of 370 reviews" "
Rating 2 - Terrible. 29 out of 370 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

fraser

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrendous experience
This was the worst experience of a hotel booking it is possible to imagine. When I arrived at the hotel it was in a disgraceful state with rubbish everywhere. It soon became clear that this was no longer a hotel but a shelter for the homeless. The only person available to speak to was a security guard who gave me the number of the owners, who are based in India. They didn't even know that they owned the hotel, far less whether it was open or not. I had to book into another hotel, obviously. Getting a refund was almost impossible and this website was completely useless. They have no presence in the UK and communication is through very poor call centres. I asked for compensation for the inconvenience and expense I had suffered but was offered nothing. If you are a traveller in difficulty this website will offer you nothing and I will never run the (high) risk of using it again.
Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020

2/10 Terrible

Nathan

Stayed 1 night in May 2020
Response from Olivia on 28 May 2020
Hi, Nathan! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Olivia!

2/10 Terrible

Faith

Stayed 1 night in May 2020
Response from Olivia on 28 May 2020
Hi, Faith! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Olivia!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service A*
The gentleman on the front desk were more than helpful. Bed comfortable, however hard to achieve a fully peaceful sleep from the light of the hallway.
Stayed 1 night in Mar 2020
Response from Ammy on 21 Mar 2020
Hi, Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support :) Regards, Ryan

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Noise is unbearable....
Would never return to this hotel or recommend it. he hotel had a horrible smell in the reception area and then also very unpleasant 'air freshener' smells outside the rooms. worst of all was the 'generator' noise coming from ouside. It was deafening. There was a party/function which went on until around 3 am which again mad eit impossible to get any sleep. The rooms were very shabby and dirty. All in all the worst hotel experience I h ave ever had. Do not let the tranquil image of the pool persuade you that the Lansdowne is in any way relaxing or tranquil!!
Stayed 1 night in Mar 2020
Response from Ammy on 18 Mar 2020
Something like this should not have happened. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Ammy

8/10 Good

Ricardo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Ammy on 16 Mar 2020
Glad to see that you have rated us superb, Ricardo. We will keep delighting our guests and promise to keep service standards high. Regards, Ammy

6/10 Okay

Verified traveller

Business traveller
Advertised as parking on site, no parking whatsoever. Nearest car park £11:50 for overnight parking I was told by reception but has a height restriction of 1.80m!
Stayed 1 night in Mar 2020
Response from Ammy on 16 Mar 2020
Hi, We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Ammy

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuce Italian restaurant and swimming pool with sauna and a gym
Stayed 1 night in Mar 2020
Response from Ammy on 16 Mar 2020
Hi, Delighted to see you liked our services. Keep this love coming Regards, Ammy

8/10 Good

STUART

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from Isaack_k on 21 Feb 2020
Dear Anonymous, Thank you for rating your stay. Much appreciated! Best Regards, Isaack Kiyingi General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Well located in Croydon, very central which is excellent. Price was pretty good, for some reason was cheaper to book on the day than 3 months ahead?? Bed is surprisingly comfortable.
Stayed 2 nights in Jan 2020
Response from Isaack_K on 31 Jan 2020
Dear Anonymous, Thank you for the valuable feedback We do hope to have the pleasure of welcoming you back Best Wishes, Isaack Kiyingi General Manager

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2020
Response from Isaack_k on 22 Jan 2020
Dear Anonymous, Thank you for rating your stay Regards, Isaack Kiyingi General Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Isaack_k on 20 Jan 2020
Dear Anonymous, Thank you for rating your stay With Regards, Isaack Kiyingi General Manager

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service
Stayed 1 night in Jan 2020
Response from Isaack_k on 13 Jan 2020
Dear Anonymous, Thank you for rating your stay. Am sorry to hear that we let ourselves down on this occasion. Regards,, Isaack Kiyingi General Manager

6/10 Okay

Verified traveller

Liked: Room comfort
Good
Hotel not as advertised they do not have iPod docking stations in the room but other then that the facilities they offer like pool stem room sauna and gym are fantastic they also offer a discounted breakfast voucher for the hotel opposite.
Stayed 1 night in Jan 2020
Response from Isaack_K on 13 Jan 2020
Dear Anonymous, Thank you for reviewing your stay. Am sorry to hear that you felt misled by room descriptions. I do hope that you will give us another ooportunity in future. Regards, Isaack Kiyingi General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
A disgrace
The level of disappointment I feel having stayed at this hotel is indescribable. I’ve been in hostels with more comfortable meds, I’ve stayed in prisons that were quieter, I’ve been inside pubs with better clientele. That you call this place a hotel, is an affront to the industry. The bed has ensured I must seek medical attention on my back. Now we will go and get my money back. DON’T COME HERE! unless you’re a spotty teenager who wants to get high, or a little sket who wants to get gang banged, then this hotel is the one for you.
Stayed 1 night in Jan 2020
Response from Isaack_K on 13 Jan 2020
Dear Anonymous, Am sorry to hear of your disappointment It is a shame that you have not shared any more details to look into and address your comments. It is only through our Guest feedback that we can improve our product and services. Regards, Isaack Kiyingi General Manager

8/10 Good

Verified traveller

Liked: Staff & service
The room was a bit small and outdated. The location was not central and meant having to navigate the tram system. The staff was extremely helpful and friendly.
Stayed 7 nights in Dec 2019
Response from Isaack_K on 7 Jan 2020
Dear Anonymous, Thank you for reviewing your stay. Am sorry to hear that you found our rooms small and dated. We are working on imrpoving our product to imrpove upon guest experience. We are located less than 5 minutes from East croydon stattion if you take the Home office/Whitgift exit With Regards, Isaack Kiyingi General Manager

8/10 Good

Ivor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new place of choice when I'm working in Croydon
Comfortable, modern, easy hotel right in Croydon. Parking is off-site at the multi-storey, which is VERY safe (hotel stay gets you 25% discount, so £12 for overnight instead of £16).
Stayed 1 night in Dec 2019
Response from Isaack_K on 16 Dec 2019
Dear Ivor, Thank you for the positive feedback. Am glad that you found the Lansdowne comfortable, modern and convenient. Seaons Greetings on behalf of the team, Isaack Kiyingi General Manager

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Do not expect anything above average at this property
Stayed 3 nights in Nov 2019
Response from Isaack_K on 28 Nov 2019
Dear Anonymous, Thank you for your feedback. We are continously working to imrpove our product with the aim of imrpving our Guest experience. With Regards, Isaack Kiyingi General Manager

8/10 Good

Paddy, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At first, I was skeptical about the room because no air conditioning. The staff told me that I could open the window when I slept at night. I was unsure about the safety. Then the staff offered me a fan. I got an idea to put the fan to the chair and moved close to my bed. I had no problems not complaining at all. My room is clean and comfort. I stayed there for two weeks and it was fantastic. I wish I could have two keys: one for me and one for my best friend. I am Deaf and couldn't hear anyone knocking the door. Other than that, it was a pleasure staying there.
Stayed 13 nights in Oct 2019
Response from Isaack_k on 7 Nov 2019
Dear Paddy, Thank you so much for the postitive feedback. I am pleased to hear that you enjoyed your stay and found the Hotel clean and comfortable. We do hope to have the opportrunity of welcoming you back With Regards, Isaack Kiyingi General Manager

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Isaack_K on 4 Nov 2019
Dear Stuart, Thank you so much for rating your stay. With Regards, Isaack Kiyingi General Manager

4/10 Poor

Dragos

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid if you can
To start with i have booked the hotel for its facilities (i.e. swimming pool) as it was my intention to have my son swimming after his tennis tournament in Sutton. I was very disappointed to be told by the swimming pool staff that the facility can be used by children only on weekends and not any day. This is not on the hotel's web site and nor the hotel receptionists knew about this. I staid in room 304 and the bathroom was very old with the hand wash basin drain missing pieces of the drain strainer and with sharp rusted edges. The bath tub also had the enamel chipped in multiple places and exposing sharp edges. The room cleaning services didn't clean the room until I had to mention to the reception. On other hand who had the stupid idea of placing the headboard right under the window giving an uncomfortable sleep with cold air coming down right up your head. And if you sleep with your head at the other end you will have cold feet unless you put your socks on. But better said, in one word - AVOID ! It's a shame as the receptionists are friendly and trying to do their job, but the establishment doesn't help.
Stayed 2 nights in Oct 2019
Response from Isaack_K on 4 Nov 2019
Dear Dragos, Thank you for leaving us detailed feedback regards your stay with us.Am terribly sorry to hear of your disapointment. I have shared your comments with the maintenance team to rectify. We are in the process of changing our website and its contents to reflect Solutions Gym facilities and access With Regards, Isaack Kiyingi General Manager

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019
Response from Isaack_k on 4 Nov 2019
Dear Anonymoous, Thank yiou for rating your stay. We hope that you will return in future. With Regards, Isaack Kiyingi General Manager

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Oct 2019
Response from Isaack_K on 28 Oct 2019
Dear Anonymous, Thank you for rating your stay. I hope you will return in future for a better experience. With Regards, Isaack Kiyingi General Manager

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We chose this place as it had a pool and hot tub. When we arrived the pool ceiling was in need of repairs and the hit tub wasn't working. The room was standard. The bed comfortable. The staff very friendly.
Stayed 4 nights in Oct 2019
Response from Isaack_K on 25 Oct 2019
Dear Anonymous, Thank you for taking the time to leave us feedback regards your stay. Am sorry to hear that the Solutions Gym facilities were disappointing and I have shared your feedback with the Gym management. I am glad that you found our beds comfortable and the staff friendly. With Regards, Isaack Kiyingi General Manager

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clesn
One of the cleanest hotel rooms ever stayed in Ideal for all amenities Will use again
Stayed 2 nights in Oct 2019
Response from Isaack_K on 23 Oct 2019
Dear Katie, Am thrilled by your kind comments which I will surely share with the rest of the team. It will be an honour to have you back. With Regards, Isaack Kiyingi General Manager

2/10 Terrible

Crisanto

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Isaack_K on 23 Oct 2019
Dear Crisanto, Am sorry to hear that your stay was disappointing. We are working to imrpove on our property and we do hope you will return un future Withe Regards, Isaack Kiyingi General Manager

6/10 Okay

Verified traveller

Travelled with family
This property is ok to stay at if you're looking for somewhere to leave your stuff, or if you want to be in a good location! other than that, very noisey from passing traffic, bed wasn't comfortable, no air conditioned in room! 32" tv that was ok, there was a family down the hallway from us, they were very loud throughout the night, no one came to quiet them, and of course the smallest Lift I've ever been in!
Stayed 3 nights in Sep 2019
Response from Isaack_k on 17 Oct 2019
Dear Anonymous, Many thanks for taking the time to leave us feedback reagrds your stay Am sorry to hear that your sleep was disturbed in the night. We have a 24hr reception that is at hand to assist our Guests.Apologies this was not picked up but we encourage our Guests to call reception to inform them of such disturbances. With Regards, Isaack Kiyingi General Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Comfortable inside but outside is a jungle especially after dark. Lots of activities and police sirens.
Stayed 7 nights in Oct 2019
Response from Isaack_K on 16 Oct 2019
Dear Richard, Many thanks for the positive feedback. It will be a pleasure to welcome you back in future On behalf of the team, Isaack Kiyingi General Manager

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Isaack_K on 24 Sept 2019
Dear Robert, Thank you so much for rating your stay. It will be a pleasure to have you back in future. With Regards, Isaack Kiyingi General Manager

4/10 Poor

Pat

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2019
Response from Isaack_K on 23 Sept 2019
Dear Pat, Thank you for rating your stay. It is a shame that you did not leave us feedback to know how we fell short. Regards, Isaack Kiyingi General Manager

4/10 Poor

Robert

Disliked: Property conditions & facilities, room comfort
This is a hostel, not a hotel.
Uncomfortable bed squeaking if you moved, tiny room, mouldy bathroom, dreadful noise insulation. This is a hostel and should be priced as such
Stayed 1 night in Sep 2019
Response from Isaack_k on 23 Sept 2019
Dear Robert, Thank you for your feedback. Am sorry to hear that our property was not your expectattions. We are working to improve on our product based on your feedback. Regards, Isaack Kiyingi General Manager

8/10 Good

James

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Isaack_K on 10 Sept 2019
Dear James, Many thanks for the rating your stay We hope to have the pleasure of welcoming you back. Best Wishes, Isaack Kiyingi General Manager

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
It was priced very reasonably but this attracted a dubious guest or two who made a nuisance of themselves in the lobby ( swearing and arguing with staff).. one drunken guest knocked mistakenly on our door late at night which for some could have been scary. Overall it was. clean and comfortable.
Stayed 2 nights in Aug 2019
Response from Isaack on 1 Sept 2019
Dear Anonymous Thank you so much for reviewing your stay Am sorry to hear that some elements of your stay fell below expectations. We have taken your commnets on board and they will be vital in helping us to improve our product. I hope that these isolated incidents will not deter you from choosing the Lansdowne Hotel in future. With Regards, Isaack Kiyingi General Manager.

6/10 Okay

Petra

Stayed 1 night in Aug 2019

8/10 Good

Emma

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2019
Response from Isaack_k on 5 Sept 2019
Dear Emma, Many thanks for rating your stay. We will be honoured to have you back in future Best Wishes, Isaack Kiyingi General Manager

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Isaack_K on 5 Sept 2019
Dear Emmanuel, Thank for the great ratings We do hope to have the pleasure of welcoming you back to the Lansdowne Hotel With Regards, Isaack Kiyingi General Manager

8/10 Good

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, basic hotel
Clearly an old-ish hotel but room was clean and functional and appeared to be recently refurbished. Good supply of tea and coffee, decent fast Wifi (unlike Holiday Inn!), and good size bathroom. Bedroom a bit small but OK. No aircon but a definitely wanted electric fan in the room. As it was a hot night I had to have the window open and suffered noise from the street especially in the morning with lorries starting. Hotel is room only, no breakfast facilities, but bought from Greggs down the road for much less than a hotel would charge. Didn't see or use the gym or pool
Stayed 1 night in Jul 2019
Response from Isaack_K on 5 Sept 2019
Dear Geoffrey, Thank you for reviewing your stay. We do very much appreciate your positive comments. Best Wishes, Isaack Kiyingi General Manager

8/10 Good

Steve

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2019
Response from Isaack_K on 5 Sept 2019
Dear Steve, Thank you for rating your stay with us With Regards, Isaack Kiyingi General Manager

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
It's proximity to the station and shops is its only advantage. Its not right to use a pool spa that doesn't belong to the hotel as a profile picture. We stayed three nights and two out of three nights we had no hot water and had no shower. On Sunday afternoon we were not allowed to use the pool and spa. The poor staff were not surprised by the fact that there is no running water and therefore we had to go to our engagements either unwashed or in cold water. We could not go to another place because they can't refund us neither could Expedia offer any help or refund. Unfortunately this is the worst hotel I have been to and I still want part refund of the money we paid.
Stayed 3 nights in Jul 2019
Response from Isaack_K on 5 Sept 2019
Dear Anonymous, Thank you for takling the time to leave us feedback regards your stay. Am saddened and truly sorry to hear that you were let down on your visit to the Lansdowne. While I cannot change your experience, if you have a change of heart and would like to return ,please get in touch with me direclty Best Wishes, Isaack Kiyingi General Manager

6/10 Okay

Dumitru

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2019

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money, but try to book early.
Excellent on-site gym, and decent size swimming pool. Very close to Croydon East railway station, with regular links to London. Bedroom was very hot, and couldn't keep the windows open at night, due to passing noise. Also, walls are very thin, so you can hear exactly what your neighbours are doing!
Stayed 2 nights in May 2019
Response from NB on 22 May 2019
Thank you for taking the time to review the Lansdowne Hotel in Croydon. I am sorry that you felt that our hotel did not meet your expectations of a three star property. As a management team we openly welcome feedback from our guests regarding their experiences of our hotel, whether positive or negative, as we find it to be an invaluable tool for catering for our customer’s expectations and continually improving our standards of product and service. I do hope very much that you will return to the hotel in the future, as we do try our utmost to enable all our guests to enjoy their experience. Kind regards, Nishant Barua General Manager

8/10 Good

Simon, Maidenhead UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable for business stay
Great reception staff with friendly and helpful service. Rooms are compact but sufficiently equipped. Great health club next door.
Stayed 1 night in Apr 2019
Response from NB on 10 Apr 2019
Thank you very much for your feedback about our hotel. We really appreciate your feedback, as this is our best resource for improving our guest services, which we are always trying to do. We are so glad that you enjoyed your stay and very much look forward to welcoming you back in the future. Kind regards, Nishant Barua General Manager

10/10 Excellent

PHIL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were friendly,willing to assist and facilities was excellent .I'm looking forward to visiting again soon.
Stayed 2 nights in Apr 2019
Response from NB on 8 Apr 2019
Thank you very much for your feedback about our hotel. We really appreciate your feedback, as this is our best resource for improving our guest services, which we are always trying to do. We are so glad that you enjoyed your stay and very much look forward to welcoming you back in the future. Kind regards, Nishant Barua General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place right by East Croydon station for a one night stay
Stayed 1 night in Mar 2019
Response from NB on 2 Apr 2019
Thank you very much for your feedback about our hotel. We really appreciate your feedback, as this is our best resource for improving our guest services, which we are always trying to do. We are so glad that you enjoyed your stay and very much look forward to welcoming you back in the future. Kind regards, Nishant Barua General Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from NB on 25 Mar 2019
Thank you very much for your feedback about our hotel. We really appreciate your feedback, as this is our best resource for improving our guest services, which we are always trying to do. We are so glad that you enjoyed your stay and very much look forward to welcoming you back in the future. Kind regards, Nishant Barua General Manager

8/10 Good

paul

Liked: Cleanliness, property conditions & facilities
Relaxing
Good location to station and centre. Pool area with steam and sauna very good
Stayed 2 nights in Jan 2019
Response from NB on 27 Jan 2019
Thank you for taking the time to review our Hotel and sharing your experiences with everyone. I am very pleased that you enjoyed your stay at Lansdowne Hotel! Your comments are a delight to read and thank you once again for taking the time to share your experiences. I think I speak on behalf of everyone when I say we very much look forward to having the pleasure of welcoming you back in the near future. Warm regards, Nishant Barua General Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Croydon on business
Good location for central Croydon and East Croydon station.
Stayed 1 night in Jan 2019
Response from NB on 21 Jan 2019
Thank you very much for your feedback about our hotel. We really appreciate your feedback, as this is our best resource for improving our guest services, which we are always trying to do. We are so glad that you enjoyed your stay and very much look forward to welcoming you back in the future. Kind regards, Nishant Barua General Manager

6/10 Okay

Richard

Disliked: Property conditions & facilities
No window coverings in bathroom.
Stayed 2 nights in Jan 2019
Response from NB on 17 Jan 2019
Thank you for taking the time to review the Lansdowne Hotel in Croydon. I am sorry that you felt that our hotel did not meet your expectations of a three star property. As a management team we openly welcome feedback from our guests regarding their experiences of our hotel, whether positive or negative, as we find it to be an invaluable tool for catering for our customer’s expectations and continually improving our standards of product and service. I do hope very much that you will return to the hotel in the future, as we do try our utmost to enable all our guests to enjoy their experience. Kind regards, Nishant Barua General Manager