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Reviews of Kensington Gardens

3 out of 5
Kensington Gardens
84 Kensington Gardens Square, London, England

Reviews

4.8
Rating 10 - Excellent. 3 out of 41 reviews" "
Rating 8 - Good. 8 out of 41 reviews" "
Rating 6 - Okay. 6 out of 41 reviews" "
Rating 4 - Poor. 8 out of 41 reviews" "
Rating 2 - Terrible. 16 out of 41 reviews" "

5.4/10

Cleanliness

5.2/10

Staff & service

5.6/10

Amenities

4.8/10

Property conditions & facilities

Reviews

6/10 Okay

Gamze

Stayed 7 nights in May 2022

2/10 Terrible

CRAIG IAN

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible customer service; unable to get any help. Property not as described
Stayed 3 nights in Dec 2021

6/10 Okay

Maria

Business traveller
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jul 2021
Response from The London Collection Team on 20 Jul 2021
Dear Maria, Thank you for staying with us. We are sorry to hear that you have not completely satisfied with your recent stay. if you could give us more details regarding the things we can improve in our service, It will be greatly appreciated. We look forward to seeing you again in the future.

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, room comfort
This organisation is a scam. Stole my money
This valet apartments organisation are a scam, they trick you to pay a certain amount and will ask for your identification. Then they will come up with another scheme for you to pay a deposit before you can gain access into their property and they will send you bank Details to pay in. You won't be advised prior to you paying the advertised fees. They are a scam. Watch out people, try and avoid them.
Stayed 2 nights in Jul 2020
Response from Valet Apartments on 29 Jul 2020
Dear David, For the safety of all occupants staying at our properties, all guests who book via Hotels.com have to submit their ID and pay a refundable deposit. Hotels.com is fully aware of this and this information is clearly stated on our property page.

8/10 Good

Ramon S

Travelled with group
Liked: Cleanliness
ozy n friendly
Not the biggest room but very central,indeed.
Stayed 3 nights in Jun 2020
Response from Valet Apartments on 29 Jul 2020
Thank you for leaving a review! We're glad that you enjoyed your stay.

8/10 Good

Karolis

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Good location,nice studio,questionable cleanliness
The place was nice, didnt have the issues thr other reviewers had so I would stay again. The only thing that could be improved is how they clean their showers since the studios don't have toilets so I guess some people piss in them, and I could smell.
Stayed 2 nights in Feb 2020

8/10 Good

J G

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

2/10 Terrible

Bella, London

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Terrible. Awful. I stayed over Christmas and it was hell. From my very first night at the hotel, I did not get enough sleep because of the noise from the room above me. The ceiling would creak at very early morning, afternoon and night. This caused me so much distress and anxiety that I broke down in tears on my last phone call with one of Expedia customer support.
Stayed 3 nights in Dec 2019

2/10 Terrible

Emran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Amazing location, shame about the apartment
The location was fantastic but that’s the only good thing about these apartments. The ‘apartment’ had a tiny shower in the cupboard that was barely big enough to fit in but no toilet. There was one (not very clean) shared toilet for all 21 apartments in the building, located 2 floors above my room. It was not made clear in the advert that it was a shared toilet otherwise I would not have booked it. It really doesn’t make sense to have a private shower but expect people to traipse up several flights of stairs to use a communal toilet. Also, there is construction work going on right next door which starts from 7am (the law is not before 8am in the UK) and the whole building shakes when they are drilling.
Stayed 2 nights in Nov 2019

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for London and helpful staff.
Great value for a business trip. It’s not luxury but is perfectly functional and the staff try to help as much as they can with check in and out. That was pretty responsive. I was very happy.
Stayed 7 nights in Nov 2019

2/10 Terrible

Antonio

Disliked: Staff & service
Misleading advertising at hotels.com
Watch out. Hotels.com site very misleading. You must be over 21 to book and stay at this hotel. Couldnt stay, couldnt get a refund. Both hotels.com and hotel completely unhelpful.
Stayed 7 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Small dusty room. Very dirty carpet. Regretted booking this.
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Old dirty carpets and wall. Very small rooms. Dusty. Smear on tables. Photos and reality do no match. Regretted booking this.
Stayed 5 nights in Jun 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was cheated by expedia. The actual property is noware near what they show in pictures. On the first day i got to know that my bathroom was bigger than complete apartment . i asked help next day from exedia and Valet apartment that i have been cheated and i want my money back buy no help received at all. Please dont go with expedia they cheat you and this apartment never. The bathroom is only that you can stand if you close its door you will choke! Next day i ended up moving to a travelodge and had to bear all the loss as the money never got refunded back to me. Please dont go for it
Stayed 20 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected from what saw advertised thank you Access and to and exit from the property was good amd communication was excelent
Stayed 10 nights in Jun 2019

4/10 Poor

Charles

Disliked: Staff & service
Probably best avoiding this one
Maria Conde was quite rude and inflexible when I spoke on telephone 2 days before. I had to wait 20 minutes on the street before someone let me in. The toilet was 2 stories down steep stairs : no mention of this The television did not work properly
Stayed 3 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Too many steps, good for your exercising
No lift...tooooo many tiny steps...dirty blanket..bed was too much used...if the booking name is not match with you who want to check-in, they not gonna let you come inside even you paid already using ur credit card. There’s no hotel like this Way. Oh, here is not a hotel. Just private property. Anyway . Was sooo uncomfortable for 2nights. The staff was pretty ok. Just the whole system
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally not bad. But reception is bad. I had a difficult to communication with reception.
Stayed 3 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Andrew, Darwin, NT

Liked: Cleanliness, amenities, property conditions & facilities
The property location is great, less than 5 minute walk to two underground stations, shops and pubs. It is a cute little place. The security was good for my room, the only issue I had was the check-in. Was partly my fault as I didn't have a local sum card so was using Skype off of WiFi to call to check in. Apart from that issue being resolved it was for the price I paid, great!
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2019

2/10 Terrible

Oday

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atrocious
Bewarey - this is not a hotel. There is no standard check in procedure. I was left hanging outside because there was no one to help me get inside and none of their phone numbers worked. They had the audacity to call me at 5pm to check why I did not check in.
Stayed 7 nights in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
トイレやランドリーは聞かないと場所が分かりにくい。 ランドリーは狭く、よく分からないゴミが散乱していて、数週間から数ヶ月間は掃除がされていないようにみえた。 部屋のシャワー室からは妙な匂いがしていた。 ドアのペンキが乾いていないことを、チェックイン時にたまたま近くにいたスタッフが教えてくれたことは良かったです。
Stayed 2 nights in Oct 2020

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2020

4/10 Poor

Jessica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Chambre pas correct - Bon service
Lieu confortable pour un court séjour avec affaires en plus (sèche cheveux, wi-fi, kitchenette, fer à repasser...). Seulement un chauffage ne fonctionnait pas, on m’a changé de chambre pour le sous sol, donnant côté rue. Chambre froide, bruyante (le voisin de chambre du dessus était très bruyant). Services très facilement joignable et professionnel. Je pourrais reprendre une chambre mais pas sur ce site, ou alors en demandant une chambre en étage.
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never again
veel te kleine kamer ! een bed met ijzeren veren ! wc die je moet delen waar ook nog eens een grote drol in zit die je niet kan doorspoelen . walgelijk !!
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019

2/10 Terrible

Sofie

Disliked: Cleanliness, staff & service, property conditions & facilities
Never stay here
Smutsigt och dålig service. Toaletten är i korridoren och jag råkade låsa mig ute då dörren går i lås utan nyckel. Endast pyjamas ingen mobil och inga pengar. Kl är 08.30 och tillslut svarar en tjej i en annan lägenhet och ringer hotellets telefonnummer. De kan komma först 15.30 så jag får sitta i en trappa i 7 timmar i pyjamas och vänta!!!!!
Stayed 3 nights in Oct 2019

4/10 Poor

Stephane

Stayed 4 nights in Nov 2019

6/10 Okay

Bruno

Liked: Cleanliness
Stayed 8 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre cosi, propre et chaleureuse très bien située. Petit bémol sur le fait que nous étions la chambre au RDC et par conséquent nous entendions les allers et venus. (La porte qui claque) et il n’y a pas de volet dans la chambre Salle de bain propre et fonctionnelle
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no toilet in the room. The whole apartment was smelly.
Stayed 3 nights in Aug 2019

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, no repetiría nunca!!!
No repetiría nunca en la vida, para empezar reservé 3 habitaciones y cómo no tienen recepción te envían un email con las claves de cada habitación, pues los muy inútiles nos enviaron un email de acceso para cada habitación pero se equivocaron y nos envíaron dos veces la misma habitación!!! Y cómo eran después de las 20:00pm no hay ningún teléfono de emergencia. Así que no pudimos entrar en nuestra habitación esa noche y nos tuvimos que buscar otro hotel para pasar la noche!!! Pero ahí no queda la cosa, no han querido hacernos el abono de esa noche!! El resto de días la estancia ha sido nefasta, huele a moqueta podrida, baño sucio, leímos letreros en las habitaciones de advertencia que hay amianto y sucio a más no poder... No lo aconsejo a nadie!!!
Stayed 4 nights in Jun 2019

8/10 Good

Bernard

Liked: Cleanliness
Hotel Low cost..service et qualité low cost . Arrivé devant l hotel l agent chargé de la réception est au rdc le centre d appel ne l'a pas prévenu de mon arrivée d'où une attente de 20 minutes. Pas de rideaux occultants = une lumière consrante...
Stayed 3 nights in Jun 2019

6/10 Okay

TAKE, 日本

・立地について 最寄りはサークルラインのベイズウォーターもしくはクイーズウェイとどちらもゾーン1内で利便性の良い場所にあります。 ・施設設備について エレベーターがなく、チェックイン時は荷物を運んでくれましたが、チェックアウト時はフロントが無いため大変でした。 冷蔵庫と電子レンジ付きは助かりました。 トイレは共有でしたがさほど気にならず、男性1人旅では最低限のクオリティはあり、十分かと思います。
Stayed 7 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prenotate altrove!
Fatta eccezione per la posizione che era ottima, tutto il resto era davvero da incubo. Pulizia della stanza zero, formiche sulla moquette, polvere ovunque, letto pieno di macchie gialle. Un caldo insopportabile nella stanza: alla mia richiesta di spegnere i riscaldamenti (a Maggio con 15 gradi fuori) mi è stato risposto di aprire la finestra. Morale della favola abbiamo dovuto dormire a terra con la sola coperta accanto alla finestra aperta, altrimenti sul soppalco rischiavamo di morire soffocate. Per finire il quadro igienico-sanitario, sciacquone del WC non funzionante. Ringrazio solo di non aver preso le pulci.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Stayed 2 nights in May 2019

2/10 Terrible

Serhat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kesinlikten tavsiye etmiyorum.
Stayed 5 nights in Mar 2019

4/10 Poor

mette

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 7 nights in Mar 2019