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Reviews of Neo Hotel Boutique

4 out of 5
Neo Hotel Boutique
Ignacio Merino 173, San Isidro, Lima, Lima

Reviews

9.0

Wonderful

Rating 10 - Excellent. 27 out of 40 reviews" "
Rating 8 - Good. 9 out of 40 reviews" "
Rating 6 - Okay. 1 out of 40 reviews" "
Rating 4 - Poor. 2 out of 40 reviews" "
Rating 2 - Terrible. 1 out of 40 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service
Honest review
My stay was really good. The staff were the best. The room it was ok. The mattress was a bit hard and made with springs. No foam topper. There was black mold on the top corner which was not good. There was no free coffee in the morning. The location was great.
Stayed 2 nights in Nov 2023
Response from Team Neo Hotel Boutique on 16 Nov 2023
Hello again Mr. James!, we are pleased to hear that you enjoyed your stay at the hotel, in the case of mold, we are sorry that it happened, we are working on it. Regarding coffee, our coffee station is under maintenance, but you can always come and request one completely free in the kitchen! We look forward to seeing you next time so you can enjoy your stay once again. See you soon!

6/10 Okay

Renzo

Business traveller
Liked: Staff & service
good location, uncomfortable beds and do not get the rooms on the ground floor as they are adjacent to the dining room
Stayed 2 nights in Oct 2023
Response from Team Neo Hotel Boutique on 20 Oct 2023
Dear Renzo, we appreciate your comments about Neo boutique hotel. We are glad that you found our location favorable. We are sorry to hear that you found the beds uncomfortable, we continually strive to ensure the comfort of our guests and will take your comments into consideration for possible improvements.We hope you will consider staying with us again in the future, giving us another opportunity to provide you with an improved experience. Thank you for choosing Neo boutique hotel.

4/10 Poor

Calum

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall very disappointing
Disappointing stay for our last night in Peru. We were given rooms on the ground floor opposite reception, which meant we could hear other guests entering & leaving all day and night, as well as usual reception activities. We were also near the kitchen/restaurant so had noise from there. There was no water available for free - the only place i saw this during 2 weeks in Peru - and a small bottle of water cost $4...which is a lot. In the morning we discovered we had no hot water, so we had to go upstairs to an empty room to use the shower there. I thought we might get the water offered to us for free as an apology for the hot water...but no. The location was also not very convenient, it was a long way to get to more lively parts of the city. The bed was very comfortable, but i wouldn't recommend this for any other reason.
Stayed 1 night in Sep 2023
Response from Neo Hotel Boutique team on 8 Oct 2023
DearThank you for letting us know about your complaint and sharing with us your experience during your stay at our establishment. We take any comments or complaints from our guests very seriously, as our main goal is to provide you with an excellent lodging experience.We pledge to take all necessary steps to rectify any deficiencies you experienced during your stay. We appreciate your feedback and the opportunity to learn and grow as an establishment. Your comments are invaluable to us and allow us to continue to improve on a daily basis.Please accept our sincerest apologies and let us know if there is anything else we can do to remedy your situation or improve your experience in the future. We are here to serve your needs and make sure you have a pleasant stay.We thank you once again for your communication and look forward to serving you again in the future.Sincerely,Neo Team

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Team Neo Hotel Boutique on 14 Sept 2023
Dear Carlos, for the whole Neo team it has been a pleasure to have you as a guest. We thank you for taking the time to leave us your rating. We hope to have you back again soon.

10/10 Excellent

Yuenong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean but small. The breakfast was great. The staff was very helpfull. Overall we had a good stay
Response from Neo Hotel Boutique team on 29 Aug 2023
Thank you so much for the 5-star review! We hope to see you again soon.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, convenient locating, great staff!
Stayed 2 nights in Aug 2023
Response from Neo Hotel Boutique team on 13 Aug 2023
Thank you so much for your comments. We are trying to provide the best service in Neo Hotel.

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Neo Hotel Boutique team on 10 Aug 2023
Muchas gracias Alex, por compartir tu calificación. Estamos contentos de que tu estadía con nosotros esta siendo de las mejores. Esperamos que puedas visitarnos nuevamente. ¡Muchas gracias!

10/10 Excellent

Leena, tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and clean and the staff was very friendly! Bed was large and super comfortable and breakfast was cooked for me daily. Would definitely recommend.
Stayed 2 nights in Jun 2023
Response from Neo Hotel Boutique team on 12 Jun 2023
Good morning dear Leena,Thank you for your comment! We are glad that you enjoyed your experience at Neo Hotel Boutique. Our team is characterized by providing each guest with a special and personalized attention. We look forward to seeing you on your next visit to Lima, Peru.

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and the service was great. Breakfast was decent. The room was a little small but well decorated. The hotel is well decorated on the interior. The hotel is also only about 10 minutes from Miraflores. I removed a star because the rooftop bar was not even up and running. They should notify potential customers on their website that the rooftop bar will not be open. Also I removed a star due to the prices of the laundry. I got a jacket, some underwear, a couple pairs of socks, 2 pairs of pants, and a couple of shirts washed and the total came to $40 USD. There's no reason that the laundry price should almost be the price of a room.
Stayed 4 nights in May 2023
Response from Neo Hotel Boutique team on 7 Jun 2023
Dear Alexander, thank you for let you know about your experience in Neo. Your comment is really important for us. We will try to improve to offer you a better experience.

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a wonderful experience staying at Neo Boutique Hotel in Lima! The hotel was cozy, modern, and well-maintained. The staff, especially Catherine, was so friendly and helpful. She was always cheerful and willing to answer any questions I had, and she even helped me book tours and activities around the city. I highly recommend Neo Boutique Hotel for anyone looking for a great place to stay in Lima!
Stayed 3 nights in Apr 2023
Response from Neo Hotel Boutique team on 22 Apr 2023
Dear Eugene,Thank you so much for your lovely comment about the personalized service you received during your stay with us. We are absolutely delighted that you felt well taken care of and that we were able to provide you with a memorable experience. It means the world to us to hear such kind words, and we are grateful for the opportunity to have been a part of your journey. We truly believe that personalized service is what sets us apart and we strive to make every guest feel special and valued. Thank you again for choosing to stay with us and for taking the time to share your positive feedback. We can't wait to welcome you back and make your next stay even more memorable!

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crear hotel Great service
Stayed 3 nights in Jul 2022
Response from Equipo Neo Hotel Boutique. on 14 Jul 2022
Señor José, gracias por elegir Neo Hotel Boutique. Nos complace que haya pasado un buen momento durante su estadía, la comodidad de nuestros huéspedes es nuestra prioridad. Esperamos verlo la próxima vez que venga a Lima. Saludos cordiales,

10/10 Excellent

Olivier

Stayed 2 nights in Feb 2020

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Great little boutique style hotel. There are only a small amount of rooms but they are well maintained and appointed and very reasonably priced for what is provided! The hotel is situated in a nice quiet area near to a park with a few bars and restaurants within walking distance and most tourist sights also easily accessible. Staff are very helpful and attentive and any issues or requests were always dealt with very promptly and professionally and with a smile on the face. Breakfast menu is limited but of very good quality and cooked fresh to order each morning. I am vegan so that offered the chef a different challenge. In response a special menu was prepared with several options...all of which I tried during my stay and all were of high quality. On my first night stay as well a complimentary meal was given in the room. This was also very good and very unexpected and a very nice touch! I would recommend this as a great base to explore Lima and I would stay here again when visiting again.
Stayed 4 nights in Feb 2020
Response from Neo Hotel on 17 Feb 2020
Dear Guest: In Neo Hotel Boutique we value your opinion and we try to be perfect in our service. We hope to see you soon! Kind regards, Neo Hotel Boutique Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice small hotel in a nice neighborhood in San Isidro within walking distance to Olivar Park, restaurants and shopping
Stayed 1 night in Feb 2020
Response from Neo Hotel on 10 Feb 2020
Dear Guest: Thanks for choosing Neo Hotel Boutique! We take our guests’ comfort seriously. Please message us if you have any requirements so we can take care of your needs accordingly. See you soon! Kind regards, Neo Hotel Boutique Team

10/10 Excellent

UK, NYC

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute small hotel in San Isidro. Staff only Spanish speaking but are absolutely wonderful and do try to figure out what we attempted to speak on our limited Spanish and Spanglish. Excellent breakfast every morning. Rooms are small but sufficient for short stays.
Stayed 4 nights in Jan 2020
Response from Neo Hotel team on 4 Feb 2020
my pleasure, thank you very much. We want you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and fresh hotel, we stayed in a suite that was spacious. The cleaning staff were amazing!
Stayed 2 nights in Jan 2020
Response from Dear Guest on 22 Jan 2020
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again! Best regards, Neo Hotel Boutique

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
The last leg of a longer trip. Wonderful location, hotel, and options. Staff was very accommodating and helpful. The hotel was very clean, comfortable, and stylish. I appreciate the hotel staffs efforts in facilitating the coordination of airport transfers, direction, and general demeanor. Helpful to a fault.
Stayed 3 nights in Nov 2019
Response from Thank you Howard on 21 Dec 2019
Dear Howard, Thank you so much for your very kind words, we are all delighted that enjoyed your visit so much. We do try hard to make our guests feel at home. It is very rewarding to know how much our guests enjoy our property. We hope to be able to welcome you back very soon. Best regards, Neo Hotel Boutique Team

10/10 Excellent

Oscar, Washington DC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay with a great breakfast. They were helpful in making sure our cab was ready the next morning to catch our flight.
Stayed 1 night in Nov 2019
Response from Thank you Oscar on 22 Nov 2019
Dear Oscar, Thank you so much for your very kind words. We do try hard to make our guests feel at home. It is very rewarding to know how much our guests enjoy our property. We hope to be able to welcome you back very soon. Kind regards, Neo Hotel Boutique Team

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent friendly staff. Great location. Lighting in room could be improved and safe should be bolted down. Very nice breakfast. Surprise balloon and treat for birthday.
Stayed 4 nights in Nov 2019
Response from Thank you so much on 15 Nov 2019
Dear Gregory, Thank you so much for your very kind words and recommendations, we are all delighted that enjoyed your visit and birthday so much. We do try hard to make our guests feel at home. It is very rewarding to know how much our guests enjoy our property. We hope to be able to welcome you back. Neo Hotel Boutique Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the design and location of this hotel. Breakfast was very good and the night check in service people were very helpful and accommodating.
Stayed 1 night in Nov 2019
Response from Thank you on 8 Nov 2019
Dear Guest, Thank you so much for your very kind words, we are all delighted that enjoyed your visit so much. We do try hard to make our guests feel at home. It is very rewarding to know how much our guests enjoy our property. We hope to be able to welcome you back very soon.

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay! Hope to be back!
I had the most wonderful stay at this beautiful hotel. It is brand new and so nice. Great location, right near the park, and everything you could need. It was quiet, comfortable, good food, great staff. Only concern is a small room - but I didn't mind because it was so beautiful and cozy. Cannot recommend this hotel enough!
Stayed 4 nights in Oct 2019
Response from Thank you Elizabeth on 21 Oct 2019
Dear Elizabeth, Thank you for taking time to write your comments and appreciation. We always welcome feedback from our valued guests to help us maintain and improve our services. Ir gives us great pleasure in knowing that you had an enjoyable stay. Thank you for visiting and we hope you will return soon! Neo Hotel Boutique

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the service and the staff and the breakfast and around
Stayed 4 nights in Oct 2019
Response from Thank you for staying with us on 21 Oct 2019
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again! Best regards, Neo Hotel Boutique

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you from a satisfied customer
The hotel seems to be relatively new. My room was small, but comfortable and clean. The location is also very good and with several restaurants around. The best, however, is the staff service. Staff were very attentive and friendly. I forgot a couple items at the room and they were prompt to retrieve the items and accommodating. THANK YOU!
Stayed 2 nights in Oct 2019
Response from Neo Hotel Boutique on 18 Oct 2019
Dear Guest, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience with us; and appreciate your valuable feedback on the location and staff service. We are looking forward to welcoming you on your next stay with us! With kindest regards, Neo Hotel Boutique Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is lovely. Quality coffee and tea when you walk in, very friendly staff, and a well-appointed small lobby and breakfast area. The rooms are small, but decorated and designed in a beautiful, modern way. They leave a fruit of some sort to greet you at night, which was a wonderful touch. More important is the spectacular customer service of this hotel. Their staff is so pleasant and helped me at every turn. I had trouble making a cup of tea for myself because would jump over and help me - carrying it to my room several times. I also had an extreme flight delay and they were SO kind about letting me have a comfortable place to stay while I waited it out. I’ve never been permitted such a late “check out” and I was really blown away. This kind gesture made all the difference for me after a very long trip. The breakfast was quite good and the surrounding area wonderful. We got very low-cost Uber’s to miraflores and barranco when we wanted to explore a bit. I am very impressed with this hotel and would recommend to anyone.
Stayed 2 nights in Oct 2019
Response from Neo Hotel Boutique team on 15 Oct 2019
Dear Guest, Thank you for letting us host you! We are glad we could make your stay a memorable one. We hope to see you next time you visit Lima to make your experience even better. Kind regards, Neo Hotel Boutique team

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Neo Hotel Boutique team on 21 Sept 2019
Dear guest, Thanks for the review! We are glad you had a comfortable stay with us. Hope to see you soon for a better experience! Kind regards, Neo Hotel Boutique team

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neo hotel boutique made our stay in Lima truly amazing. To say the staff went above and beyond is an understatement. Not to mention, the room and hotel itself is stunning, pristine, and they have everything you could need. The breakfast that was included was personalized and delicious. The location is perfect, in a manageable and pretty part of Lima away from the hectic hustle and bustle of the other areas. There are amazing restaurants and shops very close. It is worth every penny to stay here, you will not regret it. We will be back and look forward to staying there again.
Stayed 1 night in Aug 2019
Response from Neo Hotel Boutique on 31 Aug 2019
Dear guest, Thank you for giving us the opportunity to host you, the comfort of our guests is our number one priority. We are very happy that your stay has been very comfortable, that you are happy with all our services and that you have enjoyed the places around our hotel, such as the city of Lima in general leaving aside the issue of traffic and bustle. We look forward to your next visit to Lima, it will be a pleasure to receive you and offer you again the Neo Hotel Boutique experience. Best Regards, Team Neo Hotel Boutique

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neo went above and beyond while we were there and our only regret is that our stay wasn't longer! The rooms were beautiful, comfortable and extremely clean and the staff were incredibly accommodating. The food was great, and we loved the cocktails on the rooftop patio (and loved that we were brought blankets and a heater)! Overall an excellent experience I would recommend to anyone travelling in Lima.
Stayed 1 night in Aug 2019
Response from Neo Hotel Boutique on 29 Aug 2019
Dear Guest, We thank you for giving us the opportunity to receive you, the comfort of our guests is our number one priority. We are very happy that your stay has been very comfortable and also that you are happy with all our services. We hope you will visit us the next time you come to Lima to repeat the experience with Neo Hotel Boutique. Best regards, Team Neo Hotel Boutique

10/10 Excellent

AZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Would definitely stay again, beautiful design, great staff, super confortable room, great quiet location, 100% recomendad A+++
Stayed 1 night in Jun 2019
Response from Neo Hotel Boutique on 30 Jun 2019
Dear AZ, Thanks for choosing Neo Hotel Boutique! We are glad that your stay with us was comfortable, we hope to see you soon for a better experience.

8/10 Good

Shushan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel con gente amable. Quizás un poco ruidoso dentro del hotel.
Stayed 4 nights in Nov 2023
Response from Team Neo Hotel Boutique on 13 Dec 2023
Estimado William,Agradecemos su tiempo para compartir su experiencia durante su estadía en Neo Hotel Boutique con los demás viajeros.Nos alegra saber que nuestro servicio fue agradable. En Neo, nos esforzamos constantemente por brindar a nuestros huéspedes una experiencia única y memorable.Esperamos pronto su visita.

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel boutique en San Isidro
Hotel muy cómodo y en una excelente ubicación. La amabilidad del personal fue muy alta. La estadía en general muy buena. Sin duda, repetiría el hotel en un próximo viaje
Stayed 3 nights in Apr 2023
Response from Equipo Neo Hotel Boutique. on 3 May 2023
Buenos días estimado, Quiero agradecerle por sus amables palabras y por tomarse el tiempo de compartir su experiencia con nosotros. En Neo Hotel Boutique, nos esforzamos por crear un ambiente acogedor y confortable para nuestros huéspedes, y es muy gratificante para nosotros saber que hemos logrado hacer que se sienta como en casa. Si hay algo más que podamos hacer para mejorar su estancia, no dude en hacérnoslo saber.Esperamos tener el honor de servirle nuevamente en el futuro cercano. ¡Gracias por elegirnos!

4/10 Poor

Behrang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biggest disappointment ever
I have never felt more cheated by a hotel in my entire life. This was a disaster almost across the board. The only saving grace was the breakfast. The room was downright terrible! 90% of the room was taken up by the bed, not leaving a single place to put our luggage. The room had literally no place to hang a towel or anything really. That wasn’t even the worst part. The worst part was the ventilation, or lack there of. How do you design a room without proper ventilation? Taking a shower meant creating a wet sauna out the tiny room. The only “air duct” was a small window in the bathroom and a window in the bedroom. That was clearly not enough as the whole room was constantly humid with water condensation forming on the every wall and piece of ceiling. Disgusting! I could go on with the shitty service as well, but why bother? Save yourself the frustration and stay somewhere else. Not worth the money at all. I don’t really understand how it has the reviews it has.
Stayed 3 nights in Mar 2020

8/10 Good

Eduardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Très bel hôtel, excellent service, mais...
Bel hotel boutique situé dans le quartier de San Isidro. Excellent emplacement avec de nombreuses options de restauration et shopping. Le service est impeccable tant au restaurant qu'à la réception. Petit-déjeuner à la carte savoureux et varié. L'hôtel dispose d'un joli rooftop avec bar et restaurant. Le seuls bémols de cet hôtel sont la taille des chambres et le bruit. On peut à peine circuler dans la chambre tellement elle est petite! De plus, les chambres donnent sur la court centrale et on entend tous les bruits du restaurant à partir de 7h.
Stayed 2 nights in Mar 2020
Response from Team Neo Hotel Boutique on 15 Mar 2020
Cher Eduardo, nous voulons tout d'abord te remercier d'avoir choisi le Neo Hotel Boutique pour ton séjour dans notre grande ville de Lima. Nous vous remercions également beaucoup pour vos commentaires, car ils nous aident à nous améliorer chaque jour et, croyez-moi, nous sommes déjà en train de les examiner. Enfin, nous apprécions beaucoup la précision avec laquelle vous avez été informé, nous sommes plus qu'heureux que votre séjour chez nous ait été à votre goût. Nous espérons vous accueillir à nouveau bientôt et nous essaierons tous de rendre votre séjour encore plus unique et spécial. Merci encore une fois.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Dear Carlos, on 22 Jan 2020
Dear guest, Thanks for the review! Hope to see you soon for a better experience! Kind regards, Neo Hotel Boutique team

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel incrível .. indico demais.. a Andrea (menina que é responsável pelo turno da manhã) é excelente e muito simpática.. quarto excelente e atendimento idem
Stayed 5 nights in Nov 2019
Response from Gracias Andre on 3 Dec 2019
Estimado Andre, Gracias por tomarte el tiempo para compartir tu experiencia con nosotros. Nos sentimos muy contentos de saber que nuestro personal hizo que tu estancia fuera agradable. Esperamos tenerte de nuevo como invitado en nuestro hotel. Equipo de Neo Hote Boutique

10/10 Excellent

Arnaldo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nota 10 com louvor
Excelente, não tenho nada a sugerir, pois o hotel é perfeito em todos os aspectos atendimento, cuidado com hóspede, cafe da manha, localização, quarto, banheiro, cama ... simplesmente perfeito nota 10 !!!!!!
Stayed 1 night in Nov 2019
Response from Gracias Arnaldo on 28 Nov 2019
Estimado Arnaldo, Gracias por tomarte el tiempo para compartir tu experiencia con nosotros. Nos sentimos muy contentos de saber que nuestro personal hizo que su estancia fuera agradable. Esperamos tenerte pronto en nuestro hotel! Equipo de Neo Hotel Boutique