Greetings Mary!Thank you for reaching out. Please contact the hotel so we can rectify the issue because we do need more information on the matter.Once contacted, you will receive it as soon as possible, between 3-10 business days.We apologize for any inconvenience this may have caused and thank you again for alerting us to the issue.We are dedicated to providing our customers with the best possible experience, so if you have any questions or concerns please don’t hesitate to contact us at anytime.Have a lovely day!Respectfully,Shannon GonzalezSales Manager

Hello Cari,First off, we are thanking you in advance for your constructive feedback regarding the condition of the room.I apologize to you for the inconvenience and the trouble this has caused to you. It brings to our management's attention seriously as we have taken steps to avoid such issues in future. We have revamped breakfast, hired additional staff, and we are also up for renovation within the next 18 months.I do hope that you enjoyed the rest of your stay with us and we appreciate your business. Please do send me note on your next visit and I will personally make sure that you will find our services and facilities up to your expectation.Once again we appreciate for sharing your concerns, and it is our hope that you will give us the opportunity to better serve all guests in the future.

Tafhi,We deeply apologize for your experience at our hotel. We were originally scheduled to undergo renovation in 2020 but Covid delayed the process. We are still scheduled for our renovation cycle within the next two years. We have updated our cleaning regimen and recently hired new housekeeping/ maintenance staff to ensure the Hilton cleanliness standards are being followed.If you are a Hilton Honors member, please send us your Hilton Honors number and contact information so we can further assist you.Thank you.

Monaca, it seems you've rated your recent stay as neutral. We're committed to improving every guest's experience and would like to know more about any parts of your stay that may have been dissatisfying or areas where we could improve. Thank you for taking the time to rate us; your feedback is invaluable.

Carolyn, it's wonderful to learn you found Homewood Suites Lawton to be an enjoyable place to stay. We're proud of our excellent team members who made your visit memorable. Your feedback regarding updates is acknowledged and will be factored into future improvements. We're looking forward to welcoming you back.

Maria, your kind words about Homewood Suites Lawton are greatly appreciated. It's fantastic to learn that our team members' friendliness made a strong impression, and that you found your room impeccably clean. We hope to see you again soon for another fulfilling experience.

I do apologize for the issues you had with your shower and that our 100% satisfaction guarantee helped ease your mind for the rest of your stay and hope that you chose to stay with us in the future. Happy New Year!

Thomas, we're certainly pleased you enjoyed the spaciousness of your room at Homewood Suites Lawton and found the beds and pillows to your comfort. We're also glad our coffee and cocoa bar added a warm touch to your stay.However, we regret to hear about the few areas that didn’t meet your expectations. Your feedback about the door, missing amenities, and breakfast variety has been taken into account. We empathize with your concerns regarding the odor on your floor and the lack of bathroom fans.We appreciate you sharing these experiences and assuring us of your return. There's always room for improvement and your constructive comments will aid us in enhancing our services for all guests. We look forward to welcoming you again for an even better experience next time.

Robert, it's disheartening to hear that your recent experience didn't match the fond memories of your previous stays. We understand your concerns about the condition of the room and the quality of service you received, which is not representative of our usual standards. Our team sincerely regrets any inconvenience, such as the issue with your refrigerator in the early hours. Your feedback will serve as a valuable guide for improvements, ensuring a more positive experience for future guests. Thank you for your review.

We appreciate your feedback. It's nice to know you found the room spacious, but we regret that not all aspects of your stay were satisfactory. Understandably, aspects such as the water temperature and overall room condition can influence one's stay, and we're mindful to make improvements in those areas. We also take note of your comments on our bedding, as everyone's comfort preferences differ. We are committed to offering a more enhanced stay in the future. Thank you for your review.

Thank you for the 10/10 rating, Chad!It's excellent you enjoyed your time at Homewood Suites Lawton so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

Mark, it's evident that your experience didn't fully meet your expectations. We regret to hear that you found some elements of your stay, such as the condition of the room and the HVAC system, underwhelming. We value your feedback and will continue striving to refresh and improve. Let's not forget about your TV remote concerns; our team members are always on hand to help troubleshoot any technical issues. We'll also pass your remarks about breakfast service along to our food and beverage colleagues to facilitate their ongoing efforts to enhance overall guest satisfaction. We can't wait for another opportunity to provide you with an improved stay.

We appreciate the feedback, Giselle.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

Thanks for the perfect rating, Misty!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Homewood Suites Lawton.Have a wonderful day!

Stacy, your feedback is valued. It's disconcerting to note that certain aspects of your stay did not live up to your expectations, particularly regarding the stayover service you experienced. Your point about room updates is well received. Wishing for another opportunity to impress you in the future for an enhanced experience.

We appreciate your feedback, Peggy.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

Thank You so much for the feedback. We happy you had a great time while staying with us. We look forward to your next stay. Wishing you all the best.

Hello! I'm sorry your Suite was not up to Hilton standard. I assure you I'm working with my staff to address some of the issues throughout the hotel. I do hope in the future you will give us another chance and stay with us.

Thank You so much for the feedback. We happy you had a great time while staying with us. We look forward to your next stay. Wishing you all the best.

We appreciate the feedback, Rachel.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

Thank you for your feedback and rating. We look forward to your next stay

Thank You for your feedback we are continually working the quality of the service and the hotel daily. Wishing you all the best.

Thank you for your feedback. Management will be reaching out to you today before the end of business.

Sorry to hear your stay wasn't up to Hilton standards. Thank you for your feedback,We do apologize for the inconvenience. We were affected by a power outage when you checked in. If you have any questions or how we can make your stay better please reach out to the hotel directly.

Thank You so much for the feedback. We happy you had a great time while staying with us. We look forward to your next stay. Wishing you all the best.

Thank You for your feedback we are continually working the quality of the service and the hotel daily. Wishing you all the best.

Thank You so much for the feedback. We happy you had a great time while staying with us. We look forward to your next stay. Wishing you all the best.

Thank You for your feedback we are continually working the quality of the service and the hotel daily. Wishing you all the best.

Thank You for your feedback we are continually working the quality of the service and the hotel daily. Wishing you all the best.

Thank You so much for the feedback. We happy you had a great time while staying with us. We look forward to your next stay. Wishing you all the best.

Thank You for your feedback we are continually working the quality of the service and the hotel daily. Wishing you all the best.

Thank you so much for your feedback. We are continually work on the supply chain issues. We look forward to your next stay. Wishing you all the best.

Thank you for your score wishing you all the best.

Thank you for your score wishing you all the best.

Thank You so much for the feedback. We happy you had a great time while staying with us. We look forward to your next stay. Wishing you all the best.

Thank You for your feedback we are continually working the quality of the service and the hotel daily. Wishing you all the best.

Theodora, thank you for your review I'm glad you were able to enjoy our evening social after a long day of traveling. I do apologize about your water pressure I will have maintenance check that out. I hope we see you again soon!!!! Stay blessed and be safe!

Thank you for your review! We hope you come stay with us again! BE safe and stay blessed!