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Reviews of Mactan Newtown Condotel

3.5 out of 5
Mactan Newtown Condotel
8 NEWTOWN BOULEVARD, Lapu-Lapu, MACTAN ISLAND

Reviews

6.0
Rating 10 - Excellent. 7 out of 28 reviews" "
Rating 8 - Good. 5 out of 28 reviews" "
Rating 6 - Okay. 4 out of 28 reviews" "
Rating 4 - Poor. 3 out of 28 reviews" "
Rating 2 - Terrible. 9 out of 28 reviews" "

6.8/10

Cleanliness

6.2/10

Staff & service

4.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

michael

Stayed 8 nights in Mar 2024

2/10 Terrible

Scott

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Fridge and clothes washer was broken. The tiles were lose and kept putting grout out. Aircon was weak, worked just enough to be comfortable.
Stayed 6 nights in Sep 2023

8/10 Good

Lloyd

Liked: Cleanliness, room comfort
Stayed 13 nights in Mar 2023

2/10 Terrible

Jawaid Iqbal

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First day, no reservation of our name, Taxi driver wait, 1 hr., we paid him extra. No hot water 6 days for shower.TV not working, Intercom not working,Dirty dishes, terrible fry Pan. After change of room wash let broken, Intercom not work. 14 nights stay no mineral water and toilet paper provided. No body comes for room cleaning. For water Keetle have to wait for 2 days. Security staff call owner, Owner no responding by call or message.

2/10 Terrible

JENARIN

Stayed 1 night in Dec 2022

8/10 Good

John, Glenrothes

6/10 Okay

Francisco

Business traveller
Liked: Amenities
Disliked: Cleanliness
The pool
Stayed 3 nights in Sep 2022

8/10 Good

Victor

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022
Response from Anthony on 22 Jul 2022
Thank you Sir Victor we are please to meet you again.

2/10 Terrible

keith

Stayed 5 nights in Mar 2020

10/10 Excellent

jhun brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like it
The staff is very friendly and i also like that the room has already cool when we arrived. I will surely comeback.
Stayed 1 night in Feb 2020

10/10 Excellent

jhun brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Nice ambiance, very accomodating staff. The room was very spacious and ofcourse very convenient. Well book again for sure
Stayed 1 night in Feb 2020

10/10 Excellent

Frielan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Its a home away from home. Very clean. This place was really Amazing place and great hospitality, close to everything. Great host! Would stay here again.
Stayed 1 night in Feb 2020

10/10 Excellent

Elona Jane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended place
I really had a wonderful stay in the room. It was clean and i am glad everything i needed is inside the room already. I requested for 1 more towel and they send it to my room right away. The best are the amenities, specially the swimming pool, superb view. Starbucks is just right after the lobby. I will definitely stay in the same place
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

6/10 Okay

Kum Yuen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
New experience in Apartment
Overall experience average, don’t expect hotel conditions. No shampoo, house keeping and I think you need to subscribe the SKY movie if you want to watch.
Stayed 4 nights in Sep 2019

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with awesome views
Great condo on the 17th floor with fantastic views. Close enough to everything in a great location with an amazing pool and the best front desk staff! I wish I would have taken more pictures of the condo itself. The air conditioning worked great, the fridge was more than large enough. Very comfortable condo with a balcony.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
TV was never working (AV or cable unavailable), there is leak on the ceiling from apartment above, one out of two elevators was and still is out of service. Other than that - safe place, nice swimming pool, washing machine is a big plus. Overall - i would rate it very good.
Stayed 15 nights in Jul 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Feb 2019
Response from tony on 4 Apr 2019
We are looking forward to improve our service. Thank you

4/10 Poor

shigako

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
今回初めてコンドミニアムを使いましたがチェックイン時に部屋が汚かった。冷蔵庫の中も汚く掃除してから使う始末 Wi-Fiの回線がなく、翌日に入れに来た。シャワーカーテンなし、2台あるエアコン１台が効き悪く快適に過ごせなかった。ハズレの部屋でした。

2/10 Terrible

Thierry

Stayed 2 nights in May 2022
Response from Tony on 6 Jun 2022
We are sorry that i answered your call late. The guest arrived 7 pm and i answered it at 8pm due to loss of signal We compansated the guest with full refund including the booking charge.

4/10 Poor

Batty, Osaka　Japan

Travelled with family and small children
Disliked: Amenities
プールは午前中は日が当たらず水から上がると寒いジャグジーも無いので温まれないので10時に行って11時までプールに居られない 部屋に戻ってもシャワーからお湯は出ず温まれない。シャワーを浴びるなら昼しか無理です。ドライヤーは無いので髪を乾かせず風邪引き注意。部屋のバスタオルは、全く水を吸わないので必ず持参すべし。 トイレの水は溜まるのが遅く、1度流すと10分近く流せない 夜には天井から水漏れしてくる、コンシェルジュは対応しない。 帰国のフライトがＡＭ9時なので6時にチェックアウトすると10時以降でないとデポジットの現金は担当が居ないので返金できない、だって‼ まだ出来つつあるタウンなので5年後には多少良くなっていると思われるが2019年12月オープンの施設はまだスケルトンの状態なのでオープンまでは最低半年はかかるかも？　だったら、10年後には良くなっているかも？でも、そもそもの給排水設備を何とかしないと使えない‼
Stayed 4 nights in Dec 2019

2/10 Terrible

HTKRR, Japan

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
キッチンからの異臭。設備の故障。本来あるべきサービスがなかった。上記に対する対策は代替えもなかった。そもそもチェックインの際に予約がされてないと言われて、リストに確かに名前はなかった。
Stayed 4 nights in Dec 2019

2/10 Terrible

YOUN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place ever
Worst place ever. Cigar all over the floor, stinky bathroom, dirty bed covers, dirty kitchen. The worst is check-in procedure. No one knows how to deal with reservation done through Hotels.com. We waited 2 hours. Such a waste of time for this horribly conditioned place. Hotels.com should NOT sell this kind of condotel.
Stayed 1 night in Dec 2019
Response from fen on 20 Dec 2019
Sorry for inconvenience we are busy at that time we are doing our best to clean the room as fast as we can and the regular check in time is 2:00am.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
5日間のんびり過ごすためにここに滞在しました。キッチンに不具合があり、ほぼ電子レンジしか使っていません。が、洗濯もできたし、冷蔵庫も大きくシーツやタオルなど清潔でした。同じタワー5階にはインフィニティプールがあり、部屋番号を伝えればのんびりと泳げます。また使いたいです。
Stayed 5 nights in Sep 2019

6/10 Okay

david

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
correct
Appartement très correct mais pas vraiment d'accueil à l'arrivé, pas de produits type shampooing, savons, pas de serviettes pour la piscine ... dommage pour le prix
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
그냥 싼 맛에 오는곳
2박 숙박하였고 수건1장있었고 목욕용품 하나도 없었습니다 비누도 없어요 아무것도.. 드라이기 없었고 하지만 높은 층에 배정받아서 경치는 좋았습니다. 수영장 호실당 2명만 무료이고 3명째부터는 350페소 약7500원 입니다.
Stayed 2 nights in Apr 2019

2/10 Terrible

Jaeyong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
부대시설 및 주위여건 은 좋았으나 콘도텔인 관계로 체크인과 체크아웃 시 많은 시간을 대기했음 특히 디파짓한 금액을 반환 받는데 데스크에서 호스트에게 따로 연락해서 받아야한다고해서 호스트 부르는데만 한시간 정도 대기했음 결론적으로는 다시는 숙박하고 싶지 않음
Stayed 2 nights in Mar 2019
Response from Anthony on 21 Mar 2019
This tenant is a missy one. First thing he can't understand that he's staying on a condo not a hotel i was ask by him to change the hair dryer because it was broke so i buy a new one but it takes time to go to the store and buy it and when he request for the security deposit because he decided to have early check out and im not aware of that i thought he will lived on 11:00 am or 12:00 so when the guard contact me for the deposit i quickly run to newtown to give the deposit but he's ranting at our guards and staffs. So i just check one of there room and found out that there is a stain of menstruation of a girl on in the sheets. As a respect for my tenant i didnt charge him to the reason that being late for 20mins. but rating me 1 (terrible) he him self is terrible as a tenant. Please dont consider this rating this tenant is terrible.

10/10 Excellent

mohammad

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Jhun Anthony on 8 Feb 2019
Thank you Mr.Mohammad i appreciate your review.