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Reviews of Chambre Hotel Mactan

2.5 out of 5
Chambre Hotel Mactan
Ybañez Street, Pajo, Lapu-Lapu, Cebu

Reviews

7.8

Good

Rating 10 - Excellent. 142 out of 555 reviews" "
Rating 8 - Good. 235 out of 555 reviews" "
Rating 6 - Okay. 127 out of 555 reviews" "
Rating 4 - Poor. 38 out of 555 reviews" "
Rating 2 - Terrible. 13 out of 555 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not helpful at check in, very little effort put forward to accomodate moderate request. Easy fix jusy lazy.
Stayed 1 night in Feb 2020
Response from Chambre Team on 6 Mar 2020
We are sad to hear that you did not enjoy your stay with us. We will make sure to improve on training our team in order to provide a better experience for all our guests. Thank you for bringing this to our attention. Nevertheless, we thank you for staying at Chambre Hotel Mactan and we wish we had served you better.

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go-to Hotel in mactan
Great stay at Chambre Hotel
Stayed 1 night in Feb 2020
Response from Chambre Hotel Mactan on 12 Feb 2020
Warm greetings! Thank you for leaving us a kind review. We're glad you enjoyed your stay with us.

4/10 Poor

Sang wook

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Chambre Team on 1 Feb 2020
Thank you for leaving us your review! We are glad you enjoyed your stay with us. Our team works hard to deliver the best service as much as possible.We hope to see you again soon on your travel to Cebu.

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Chambre Team on 1 Feb 2020
Thank you for leaving us your review! We are glad you enjoyed your stay with us. Our team works hard to deliver the best service as much as possible.We hope to see you again soon on your travel to Cebu.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Chambre Team on 27 Jan 2020
Thank you for taking the time to let us know how you experience went while staying with us. We look forward to welcoming you again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good for visitors. No amenities no restaurant. No taxi. Bed sheets not clean
Stayed 1 night in Jan 2020
Response from Chambre Team on 21 Jan 2020
Good day! Chambre is located in a quiet residential area where guests can enjoy a little peace and quiet at the same time be a stone's throw away from the city. We have a simple restaurant located at the 7th floor. The front desk is available for any of your concerns just like hailing a cab. We hope you give us a chance to impress you the next time you visit. Thank you once again for staying with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was a nice and cozy location if you wanted to stay near Mactan Airport and stay away from the city's traffic. Quiet and clean. Nice people and always greet their guests. I just wish they could put more attention and additional menu on their rooftop dining and make more lively.
Stayed 2 nights in Jan 2020
Response from Chambre Team on 20 Jan 2020
Good day and warm greetings! Thank you for taking the time to review your stay. We hear you and we are working on improving our services at our restaurant. Thank you for your input. We hope you had an enjoyable stay with us.

8/10 Good

SHAWN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Chambre Hotel Mactan on 21 Jan 2020
Thank you for leaving us your review! We are glad you enjoyed your stay with us. Our team works hard to deliver the best service as much as possible.We hope to see you again soon on your travel to Cebu.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport, several stores nearby. Staff was great to work with.
Stayed 1 night in Jan 2020
Response from Chambre Team on 15 Jan 2020
Thank you for leaving us your review! We are glad you enjoyed your stay with us. Our team works hard to deliver the best service as much as possible.We hope to see you again soon on your travel to Cebu.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was near the airport. We only stayed for a few hours due to our flight has arrived early in the morning so we needed a placee to stay and rest.
Stayed 1 night in Sep 2019
Response from Chambre Team on 15 Jan 2020
Thank you for leaving us your review! We are glad you enjoyed your stay with us. Our team works hard to deliver the best service as much as possible.We hope to see you again soon on your travel to Cebu.

8/10 Good

Widad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
This place was decent and basic for a nights stay
Stayed 1 night in Oct 2019
Response from Chambre Team on 15 Jan 2020
Thank you for leaving us your review! We are glad you enjoyed your stay with us. Our team works hard to deliver the best service as much as possible.We hope to see you again soon on your travel to Cebu.

10/10 Excellent

Nomaan, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Excellent hotel with all the facilities you'd expect from a top hotel. Very satisfying stay. Would recommend.
Stayed 1 night in Dec 2019
Response from Chambre Team on 2 Jan 2020
Thank you for leaving us your review! We are glad you enjoyed your stay with us. Our team works hard to deliver the best service as much as possible.We hope to see you again soon on your travel to Cebu.

6/10 Okay

Verified traveller

Basic. Clean. Quiet. Close to airport. Good Chinese food around the corner.
Stayed 1 night in Dec 2019
Response from Chambre Team on 2 Jan 2020
Thank you for leaving us your review! We are glad you enjoyed your stay with us. Our team works hard to deliver the best service as much as possible.We hope to see you again soon on your travel to Cebu.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Chambre Team on 25 Dec 2019
Thank you for taking the time to leave us a review. We hope you enjoyed your stay with us. We would love to have you stay with us again soon. Safe travels!

8/10 Good

Garyclay, lincolnshire england

Liked: Cleanliness, staff & service
the staff are great , very friendly mostly happy, always willing to help. the property is ok but doesnt really cater for long stays, could make some changes but they are doing so i was told , im sure it will get better , i will go again ,, its just small things they allready know and plan to change, i hope the owner listens to staff and feedback,, all in all i enjoyed my stay there and will go back soon,
Stayed 17 nights in Nov 2019
Response from Chambre Team on 19 Dec 2019
Thank you for your review Sir Gary! We are working on making 2020 a better year for all our guests. We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The availability for the menu in restaurant and add more foreigner breakfast ...but all staff and venue excellent
Stayed 3 nights in Dec 2019
Response from Chambre Team on 12 Dec 2019
Thank you for your review! We are working on creating a more inclusive menu for our restaurant. 2020 will be an interesting year for us! Thank you once again and we hope to see you again.

8/10 Good

Clifford, Florida

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great,,,,,,,,,,,,,,,,,,,,,,,,,,,,,gggggggggggggggggggg
Stayed 1 night in Nov 2019
Response from Chambre Team on 27 Nov 2019
Hi Clifford! Thanks so much for your good review. We hope we can get to see you again soon.

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Chambre Team on 26 Nov 2019
Thanks for your wonderful rating!

4/10 Poor

j a

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Maybe only good for one night
Spend 4 nights in November 2019. Had to pay for early check., why? The room was ready and available. I had to pay for juice at breakfast although breakfast was included. Breakfast crew totally and utterly not interested in the guest. Room was okay-ish. Front desk crew good. It is a run down place and lacks proper maintenance. The door to my room only just opened wide enough tolet me in. I left one day early. .
Stayed 4 nights in Nov 2019
Response from Chambre Team on 6 Nov 2019
Warm greetings from Chambre Hotel Mactan! We thank you for letting us know your experience during your stay with us. Please allow us to respond to your concerns. Yes, breakfast included although not all items on the menu will be included. We have a menu for breakfast and it's inclusions. Items ordered outside of the breakfast menu will have its own charges. We apologize that you were not satisfied with our service and facilities. Rest assured, we are going to use your review to work on improving our services to make future guests have a better experience when staying with us. Thank you once again!

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent option for cebu
Nice location...close to airport Far from noise Restaurant and snacks 24vhours a day Great price
Stayed 1 night in Oct 2019
Response from Chambre Team on 31 Oct 2019
Thank you for leaving us your review! We hope you enjoyed your stay with us and we would love to serve you again.

8/10 Good

Gicela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Chambre Team on 31 Oct 2019
Thank you for leaving us your review! We hope you enjoyed your stay with us and we would love to serve you again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful hotel
Stayed 3 nights in Oct 2019
Response from Chambre Team on 24 Oct 2019
Thank you for leaving us your review! We hope you enjoyed your stay with us and we would love to serve you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Chambre Team on 24 Oct 2019
Thank you for leaving us your review! We hope you enjoyed your stay with us and we would love to serve you again.

8/10 Good

JET

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very accommodating, helpful and hospitable. Free breakfast is nice but needs selections or variety. Roofdecks must improved to make it more appaling and not directly hit by the sunlight when eating breakfast. Rooms are well cleaned, however, the partitions are not sound proof. If you talk inside your room, others can hear it from opposite or neighboring room (what more if you make love).Someone will knock on the door of your room, which we've experience during our stay😁. It's a privacy issue. The Management must look it to this. I would suggest that playing a relaxing music along the corridors can help somehow to reduce the sound issue. I hope can consider those constructive comments. In overall, its just nice, economical and affordable to everyone. 😁😁😊😊
Stayed 2 nights in Oct 2019
Response from Chambre Team on 24 Oct 2019
Thank you for leaving us your review! We hope you enjoyed your stay with us and we would love to serve you again.

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness
I can say it's a decent place to check-in and money-wise for those on the budget like me. the staff are okay and accommodating .
Stayed 2 nights in Sep 2019
Response from Chambre Team on 15 Oct 2019
Thank you for leaving us your review! We hope you enjoyed your stay with us and we would love to serve you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Chambre Team on 8 Oct 2019
Thank you for leaving us your review! We hope you enjoyed your stay with us and we would love to serve you again.

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Chambre Team on 8 Oct 2019
Thank you for leaving us your review! We hope you enjoyed your stay with us and we would love to serve you again.

4/10 Poor

Mike, Cebu

Travelled with partner
Disliked: Staff & service, amenities
It is a nicely renovated building but missing simple things such as kitchen or any other basic necessities for the guests
Stayed 3 nights in Sep 2019
Response from Chambre Team on 8 Oct 2019
Thank you for leaving us your review! We will take note of your concerns and hopefully we can word towards addressing them. Nevertheless, we hope you enjoyed your stay with us and we would love to serve you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Chambre team on 8 Oct 2019
Thank you for leaving us your review! We hope you enjoyed your stay with us and we would love to serve you again.

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Chambre Team on 8 Oct 2019
Thank you for leaving us your review! We hope you enjoyed your stay with us and we would love to serve you again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room is way smaller than it looks on the phots but it’s fine for just one night.
Stayed 1 night in Sep 2019
Response from Chambre Team on 8 Oct 2019
Thank you for leaving us your review! We hope you enjoyed your stay with us and we would love to serve you again.

4/10 Poor

Verified traveller

Stayed 1 night in Aug 2019
Response from Chambre Team on 8 Oct 2019
Thank you for leaving us your review! We hope you enjoyed your stay with us and we would love to serve you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from chambre on 25 Aug 2019
Thank you for leaving us your review! We are glad you enjoyed your stay with us. Our team works hard to deliver the best service as much as possible.We hope to see you again soon on your travel to Cebu.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Needed a hotel for one night which was close to the airport and this was perfect. Clean room, bed was comfy, air conditioning was cold. It doesn’t have a lot of amenities, but it’s cheap and exactly what we needed. The only comment I will make, which is a common theme in the Philippines, is that they don’t let you check in early if you arrive before 2pm. We arrived at 1pm, they clearly had rooms, so just let us check in early. It makes no sense.
Stayed 1 night in Aug 2019
Response from - on 16 Aug 2019
Thank you for leaving us your review! We are glad you enjoyed your stay with us. Our team works hard to deliver the best service as much as possible.We hope to see you again soon on your travel to Cebu.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Chambre Hotel Mactan Team on 1 Aug 2019
Thank you for leaving us your review! We are glad you enjoyed your stay with us. We hope to see you again soon on your travel to Cebu.

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Chambre Hotel Mactan Team on 1 Aug 2019
Thank you for leaving us your review! We are glad you enjoyed your stay with us. We hope to see you again soon on your travel to Cebu.

10/10 Excellent

Sunshine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive:I like how small the room is. After all, it's just good for 2. Kasya pa rin kami sa bed kasali baby namin. Very clean toilet. Negative: towels are old and matigas. Malinis nmn pero di na maputi. Overall: i will still recommend this hotel.
Stayed 1 night in Jul 2019
Response from Chambre Hotel Mactan Team on 1 Aug 2019
Thank you for leaving us your review! We are glad you enjoyed your stay with us. Our team works hard to deliver the best service as much as possible. We will use your feedback to continue improving our services for our future guests. We hope to see you again soon on your travel to Cebu.

8/10 Good

Verified traveller

Liked: Room comfort
Good
This was my first time to stay in this hotel. It's near from the airport. I only paid 120 for the taxi. I arrived at the airport at 2am from Seoul and there's no problem of the late check-in. The staff are very friendly and accommodating. I was upset a little bit because I assumed that they should clean the room daily but when I came back at my room it was still messy (meaning they didn't even change the towel and clean the whole room). So I suddenly called the reception and she said that I should request for room cleaning before they will do the housekeeping. Besides, the room also don't have even free bottle of water. I went to many hotels and there should free bottle of water everyday. You need to walk a little if you want to go to Jollibee and there are a lot of small restaurants nearby.
Stayed 2 nights in Jun 2019
Response from Chambre Hotel Mactan Team on 1 Aug 2019
Thank you for leaving us your review! We apologize if we have not delivered according to your expectations. We will use your feedback to continue improving our services for our future guests. We do schedule our room cleaning upon request. We're glad we were able to attend to your concern upon you asking our team. We also have a water station available at the lobby available for everyone. We want to participate in lessening our plastic waste that is why we do not set up water bottles in the rooms. Once again, thank you for choosing to stay with us! We hope you give us a chance to serve you again on your travel to Cebu and deliver a better experience.

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Chambre Hotel Mactan Team on 1 Aug 2019
Thank you for leaving us your review! We apologize if we have not delivered according to your expectations. We will use your feedback to continue improving our services for our future guests. We hope you give us a chance to serve you again on your travel to Cebu and deliver a better experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Chambre Hotel Mactan Team on 1 Aug 2019
Thank you for leaving us your review! We are glad you enjoyed your stay with us. We hope to see you again soon on your travel to Cebu.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice hotel for the money. The staff is very nice and helpful. There is not much around to do, but you can easiky take a taxi for that.
Stayed 2 nights in Jun 2019
Response from Chambre Hotel Mactan Team on 1 Aug 2019
Thank you for leaving us your review! We are glad you enjoyed your stay with us. We hope to see you again soon on your travel to Cebu.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Please provide for bathroom slippers
Stayed 1 night in Jun 2019
Response from Chambre Hotel Mactan Team on 1 Aug 2019
Thank you for leaving us your review! We are glad you enjoyed your stay with us.We will use your feedback to continue improving our services for our future guests. We hope to see you again soon on your travel to Cebu.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Chambre Hotel Mactan Team on 1 Aug 2019
Thank you for leaving us your review! We are glad you enjoyed your stay with us. We hope to see you again soon on your travel to Cebu.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Chambre Hotel Mactan Team on 1 Aug 2019
Thank you for leaving us your review! We are glad you enjoyed your stay with us. Our team works hard to deliver the best service as much as possible.We hope to see you again soon on your travel to Cebu.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like it very much nice staff will visit again sometime thank you
Stayed 1 night in Jun 2019
Response from Chambre Hotel Mactan Team on 1 Aug 2019
Thank you for leaving us your review! We are glad you enjoyed your stay with us. Our team works hard to deliver the best service as much as possible.We hope to see you again soon on your travel to Cebu.

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Hi place. Enjoyable stray
Stayed 1 night in Jun 2019
Response from Chambre Hotel Mactan Team on 1 Aug 2019
Thank you for leaving us your review! We are glad you enjoyed your stay with us. We hope to see you again soon on your travel to Cebu.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Chambre Hotel Mactan Team on 1 Aug 2019
Thank you for leaving us your review! We are glad you enjoyed your stay with us. We hope to see you again soon on your travel to Cebu.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and a happy people
Stayed 2 nights in May 2019
Response from Chambre Hotel Mactan Team on 1 Aug 2019
Thank you for leaving us your review! We are glad you enjoyed your stay with us. Our team works hard to deliver the best service as much as possible.We hope to see you again soon on your travel to Cebu.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
afordable
was not a great place but close to airport
Stayed 1 night in May 2019