Lacock Hotels with Swimming Pool

"Breakfast is a rip off. We were not advised at check-in that it was £5 cheaper if we paid at check-in. Cost £17.50 each. All we wanted was cereal and a pastry. No reduced cost for continental only. Heating not working on arrival. When queried told came on at 6pm. It didn't. Complained again and then told maintenance working on it. We were offered a portable radiator which worked short term. Eating in bar expensive and poor value. Parking is not easy close to entrance. Very busy. Will not be staying again. "

"Kind caring staff. Very clean room. Complimentary coffee on departure. Recommend "

"Welcoming staff who were helpful and friendly. Of particular note are Bo at reception who quickly helped to resolve an issue upon arrival, and Alex the bar tender who was so friendly and great with his cocktail making skills! Good facilities and an excellent central location. Breakfast very good value. Thank you for a lovely stay. "

"Nice place, rooms very basic though and more like a travel lodge. Everything else is nice though "

"Clean and tidy room. Good breakfast and easy on-site parking"

"The cleanliness was awful. The room smelt terrible, there was mold by the windows. The toilet had yellow stains. There was haur in the bath. Clothes were still left in the cupboard. The shower didnt ket you change the temperature. The continektal breakfast consisted of cheese and ham. Despite all this, the staff were lovely and the view was amazing. The restaurant only had one member of staff, but she was super helpful."

"Gorgeous building, room and well maintained gardens, however for a 5* hotel the service was poor, the staff seemed less than enthusiastic towards guests and there was no feeling of warmth or welcome from them. Possibly because they where so few in number. The hotel seriously lacks enough staff to provide much of a service. They hardly provide you with any extras in the room with only 2 coffee pods provided each day with nothing other than coffee top ups provided beyond the first day. The spa area was fantastic, 10 years ago but now its very worn and showing its age.I couldnt believe that for this level of hotel how dirty and unclean it was. Brown tide marks around the pool, black mould on the shower heads in the thermal area and the ice room smelt mouldy and was covered in black mould especially around the tube where the ice came out, the shower head and the cubicle. All the fancy showers in the thermal area didnt work as they should or didnt work at all. Most of the thermal pool jets didnt work apart from the odd few, tiles were missing, dirty windows and unclean floors. This hotel whilst lovely needs to seriously look at the service it is providing especially to guests who stay beyond a couple of days and invest maintenance and a deep clean of its spa area. Sadly this was far from a five star experience. "

"Great location and nice hotel but not a 5 star. The concierge and doorman were the best staff members, very helpful and nice but others we interacted with were not great, especially in the bar and restaurant. The spa and thermal waters were nice but very crowded. "

"Hotel used to be lovely. Now very tired. room had a layer of dust under furniture that looked like it hadn't been cleaned properly for years. Wifi didn't reach the room reliably and TV wasn't connected to aerial. The lounges are worn and they don't reserve some space for residents so you may not be able to use public areas unless you book them. Oh, and don't be a vegetarian."