"***Note: this vacation was to celebrate our recent engagement and my birthday and the Grand Sirenis portion ruined that for us***
Day 1:
-safe not working, asked for someone to come up and fix it, person came, said they couldn’t fix it and just left, no resolution, no working safe for passports and cash
-discovered feces on white top blanket - ???
-asked for a new blanket & additional hangers to hang clothes, never got them…..
Day 2: clogged bathroom sink with black scaly debris coming out signifying uncleanliness and not much maintenance/cleaning from cleaners
-flood in our bathroom all over the floor when we came back from the beach that day
-utilized all of the hotels towels & house coats to clean up that mess, notified front desk and asked for more towels & a new blanket once again, were ignored….
Day 3: next day, asked for blankets, hangers, and towels again, told staff that I wanted to know a timeframe since nothing came before, was told no timeframe can be given, said I would call back in 20 minutes if not there then and would continue calling until we received what we should have., they also had zero concerns about the flood
-called back after 30 min, as nothing came of course, asked to speak to Manager, got transferred to Manager line and it just rang and rang and rang, no answer from Manager
-(to be continued as there are MORE bad details!) "