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Reviews of One More Heart Shichijyo Omiya 1

2.5 out of 5
One More Heart Shichijyo Omiya 1
196-1 Urakatacho, Shimogyo-ku, Kyoto

Reviews

7.8

Good

Rating 10 - Excellent. 13 out of 32 reviews" "
Rating 8 - Good. 10 out of 32 reviews" "
Rating 6 - Okay. 3 out of 32 reviews" "
Rating 4 - Poor. 3 out of 32 reviews" "
Rating 2 - Terrible. 3 out of 32 reviews" "

7.2/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

weng foo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Poor. Buyer beware.
No one was at reception desk at the time of check-in (1600-1800). No one picked up the phone listed at the notice board. We only managed to check in after 1.5hrs in the cold Tokyo evening after getting the locals to try to contact the hotel. Room condition was bad. There was left over food in the fridge and the bedsheets looked soiled. Hotel does not respond to emails or phone.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked nth
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Great value
Accomodation was excellent. Great facilities having your own washing machine , fridge freezer, kettle, microwave and hob. Check in time is a bit tight (4pm-6pm), but we got there around 2pm and they let us have the room. If you do arrive late there are lockers outside the hotel with room numbers on. You should have received an email before hand with your room number and locker keycode. Inside the locker will be the key to open the front door and your room). Don't try walking with cases from station. Its a long walk (about 25 minutes , but only 850 yen by taxi). Staff are very helpful and even phoned for a taxi for us on the last day. I needed help to work out how to put on the a.c. and water heater. Everything is of course written in Japanese. What could be done is instructions written in English in a booklet for those who arrive after reception is closed. This is a really good find. We had 6 nights here out of 19 days in Japan and its been the cheapest and one of the best places we have stayed in.
Stayed 6 nights in Sep 2019
Response from OYO Customer Excellence Team on 13 Sept 2019
Hi Sheila! For us, guest experience is prime. It feels great to see you had a nice one. We’ll feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, OYO Customer Excellence Team

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from OYO Customer Excellence Team on 6 Sept 2019
Thanks for the positive rating, Hope to welcome you again soon :) Regards, OYO Customer Excellence Team

4/10 Poor

Maria Rowena

Liked: Staff & service
Disliked: Cleanliness, room comfort
Not so good because of the mosquitoes in the room and bed bugs
Stayed 1 night in Aug 2019
Response from OYO Customer Excellence Team on 20 Aug 2019
Hi, Maria! Sorry for the trouble you faced. We've duly noted your feedback and ensure you an amazing stay next time. Have a nice day ahead :) Regards, OYO Customer Excellence Team

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from kelly on 9 Aug 2019
We’re grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Kelly

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a clean hotel. Their wifi is very good and practical you can use it up to 20 km around the hotel. The hotel management is stingy with toilet paper and towels. No regular weekly clean up unless you ask for it. It is a 20 minutes walk from Kyoto station. We did not have to pay for basic kitchen ustensils. The room carpet needs shampooing and cleaning.
Stayed 5 nights in May 2018

10/10 Excellent

yu jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
여기 숙소 너무 좋아요. 단독 아파트 같은 느낌~
친절의 메일이 와서 답을 보냈는데 호텔스닷컴 시스템에서 차단되었네요. 교토역에서 비교적 멀지만 2인에 좋은 방을 주셨고 취사시설이 다 있어서 정말 현지인이 된듯한 편안함을 느꼈어요. 주택가 가운데에 있어서 엄청 조용하고 주변에 맛집이나 마트는 비교적 적어서 아쉬웠지만 리셉션 직원이 워낙 유창한 영어를 하시고 친절하고 웃어주셔서 참 마음 편하게 2박 묵고 갔어요. 다시 기회가 되면 여기에 묵고싶어요. 교토 5번 갔는데 참 좋은 여행이었어요~
Stayed 2 nights in Oct 2019

10/10 Excellent

JONG KUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Mads Emil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Har nu prøvet OYO 2 forskellige steder, og det er virkelig value for money. Vil gerne anbefale OYO, fordi det er så billigt, og man får et dejligt stort værelse.
Stayed 2 nights in Sep 2019

4/10 Poor

Masahiro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Daniel, Bremen

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gute Anbindung. Wirklich grosse Apartments. Balkon. Fahrräder. Schnelles Internet.
Stayed 4 nights in Sep 2019

10/10 Excellent

CHIH-CHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
經濟實惠
Stayed 2 nights in Sep 2019
Response from OYO Customer Excellence Team on 4 Oct 2019
尊敬的貴客, 非常感謝您在百忙中寫了評語給我們. 我們很高興聽到您對酒店的價格感到滿意. 如果有機會的話,我們期待您下一次的光臨.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很推，下次依然會考慮
除了交通較不方便以外，其他的狀況都很好
Stayed 2 nights in Sep 2019
Response from OYO Customer Excellence Team on 4 Oct 2019
尊敬的贵客， 非常感谢您的评语。 我们很高兴听到您对您的住宿感到非常满意。 如果有机会的话，我们期待您下次的光临。

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2019
Response from OYO Customer Excellence Team on 23 Sept 2019
Hi,Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, OYO Customer Excellence Team

2/10 Terrible

Titus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad
It is very far away from the station. We walked more than half and hour from Kyoto station. The description in the information is misleading. The information show that check-in upto 23:00. We arrive after 6pm, however, there was no one answer telephone all the time, no password provided in advance for enter the hotel. Finally, we could not get in and no assistance, no one answer the telephone!!! With all the stuff and all family members already tired after long trip but can not get it. We had to seek another hotel at a very panic situation. Hope there is a refund!!
Stayed 1 night in Aug 2019
Response from OYO Customer Excellence Team on 6 Sept 2019
Sorry for the hassle you faced, Titus! We've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future. Regards, OYO Customer Excellence Team

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
予約の際に前払いで支払ったが、宿泊税と共に支払いを求められた。フロントは不在で電話をかけても出ない。困る。
Stayed 1 night in Aug 2019
Response from OYO Customer Excellence Team on 2 Oct 2019
この度は数ある宿泊施設より、当施設をお選び頂き誠にありがとうございます。しかしながら、当施設のシステムの不具合でお支払いに混乱させてしまい、ご不便をお掛けいたしましたことを、深くお詫び申し上げます。 ご宿泊頂く皆様に、快適にお過ごし頂くために必要なものは何か、今一度つきつめ、サービスの向上をに努めて参ります。 今回ご期待に沿えず、大変心苦しい限りでございますが、またお近くにお越し頂く際に、当施設のご利用をご検討頂けますと幸いでございます。お忙しい中のご投稿、誠にありがとうございます。

10/10 Excellent

Tierra, 奈良県

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
とてもよかった。ただ、出来ればもう少し掃除を丁寧に行ってて欲しかった。
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
セキュリティがしっかりして良かった
Stayed 1 night in Aug 2019
Response from OYO Customer Excellence Team on 2 Oct 2019
この度は当ホテルをご利用いただきまして誠にありがとうございます。この度のご滞在にご満足頂けた様子を伺うことができ、私共も嬉しく存じます。これからも施設及びサービスの更なる向上に努めてまいります。お客様のまたのご利用を弊社一同大変心待ちにしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
また利用したい。
部屋もキレイでダイニングテーブルもあるので、良かったです。 この値段なら文句なしです。
Stayed 1 night in Aug 2019

10/10 Excellent

yasutaka

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from OYO Customer Excellence Team on 22 Aug 2019
Hey Yasutaka! Thanks a ton for backing us up with the perfect rating. We will bring out the best of our efforts to pull this off to a whole new level next time. Have a great day ahead. Regards, OYO Customer Excellence Team

8/10 Good

Mika

Liked: Property conditions & facilities, room comfort
写真ではTV部屋あったのに、泊まった部屋には無かった。 安さにはとても助かった。
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from kelly on 9 Aug 2019
Thanks for the perfect rating, Looking forward to your continuous love and support :) Regards, Kelly

8/10 Good

Melanie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Calme et reposant
Il faut courir après notre code d'entrée car le service est inexistant. Une fois sur place le logement est bien et un must... le lave-linge gratuit dans le logement.
Stayed 4 nights in Jul 2018

8/10 Good

Mathilde

Liked: Property conditions & facilities, room comfort
Stayed 11 nights in May 2018

8/10 Good

Raquel

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Habitación sencilla pero funcional, las camas eran muy cómodas y el baño estaba muy limpio, pero los muebles no podían tener más polvo. La cocina no la usamos y la lavadora tampoco porque únicamente estaba en japonés. Está bien situado, muy cerca de una parada de autobús bien comunicada. El depósito de las llaves en una caja fuerte para el check in y check out es muy cómodo, pero el que manden el código unas horas antes del momento de llegada provoca bastante intranquilidad, sobre todo porque no contestaron ni a un solo mensaje de los que escribimos para aclarar dudas sobre este tema, incluso a través de Expedia.
Stayed 4 nights in May 2018

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Bien et calme
Hôtel situé dans un quartier calme à 2 pas d'une ligne de bus, la 206, à 3 stations de la gare de Kyoto (terminus) et qui dessert dans l'autre sens nombre de points d'intérêt et à 5 bonnes mn à pied, un 7/11 pour faire des courses. Très pratique. Hôtel calme, propre. Literie ok. Par contre WIFI ne fonctionne pas correctement voir pas du tout dans la chambre. Il faut sortir dans le hall sur le parking devant l'hôtel : pas top du tout. Avec le manque de vaisselle (avant tout pour 2 alors que la chambre peut accueillir jusqu'à 4 personnes, ce sont les seuls bémols. Correspondait à notre attente et le recommandons. Il faut juste bien suivre la procédure de check-in envoyée par mail avant le départ qui vous communique le code permettant d'ouvrir le locker contenant les clés de la chambre. Pas de tél à dispo dans le hall ni de cabine téléphonique dans les alentours..
Stayed 5 nights in May 2018

8/10 Good

Marco

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Casa abbastanza spaziosa e pulita. Fermata dell'autobus nei pressi. Da migliorare la comunicazione per il ritiro della chiave.
Stayed 1 night in May 2018

6/10 Okay

マッキー, 大阪市

Disliked: Staff & service, room comfort
針金ハンガーが沢山ありましたが、ボロボロのハンガーが多くて折角の雰囲気が一気に冷めてしまいます。 お風呂にテレビがあるより、部屋にテレビが有れば良かったのに‥
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Self Service in Nähe des Bahnhofs
Zimmer war relativ groß. Bequeme Betten. Leider hat die Unterkunft keine Email geschickt sodass wir nicht reinkamen (Rezeption gibt es keine, auch nicht von 10-18 Uhr). Nach einem Anruf hatten wir den Zimmerschlüssel. Leider kein Waschpulver vorhanden und auch keine zweiten Handtücher.
Stayed 2 nights in Apr 2018