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Reviews of Kyoto Granbell Hotel

4 out of 5
Kyoto Granbell Hotel
27 Yamatocho, Higashiyama-ku, Kyoto, Kyoto

Reviews

9.2

Wonderful

Rating 10 - Excellent. 541 out of 822 reviews" "
Rating 8 - Good. 208 out of 822 reviews" "
Rating 6 - Okay. 48 out of 822 reviews" "
Rating 4 - Poor. 20 out of 822 reviews" "
Rating 2 - Terrible. 5 out of 822 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Austin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Fantastic property with even better location! Highly recommend this property for a great walkable location in the Gion district. Easy access to regional trains and only about a 10 minute taxi from the Shinkansen. Hotel is so cute and has everything you need. Public bath is amazingly relaxing and clean. Will be back!
Stayed 4 nights in Apr 2024

6/10 Okay

Jae Jin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was very well located, walking distance to all the major attractions. The rooms are quite small but I think that goes for most hotels in Japan.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nairy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Great location in Gion District. Good daily breakfast. Low-key, relaxing chill hotel.
Stayed 7 nights in Apr 2024

8/10 Good

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Xing, Temple City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located in Gino district, which is really close to a lot of attractions and restaurants. Hotel staff speaks excellent English and are very helpful and friendly.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at this hotel. Conveniently located, walked a lot. Great area for eating, seeing, and shopping. Staff were very nice 👏
Stayed 5 nights in Mar 2024

10/10 Excellent

Nicole, San Diego

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean and beautiful. Center of gion
Stayed 3 nights in Apr 2024

8/10 Good

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and the room had great finishes. The bed and pillows were on the firmer side. Some may like that but it wasn’t great for us. The room was very, very small. Felt like a shoebox. The positive was that we were out most of the day anyway and the convenience of its location made it worth it. Their breakfast was not good. Plenty of places nearby so no need to pay for this. If you plan to get up early, recommend buying breakfast and putting it in the mini fridge so you can get up and go. We washed clothes while we were there and luckily everyone was on top of moving their laundry because there are only 2 washer and dryers and they were running day and night. Coin exchange machine was broken. Dryer was not good for heavier clothing such as jeans.
Stayed 4 nights in Mar 2024

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, we loved it. Very convenient location in the heart of Gion. Friendly staff. Japanese bath was a big plus.
Stayed 3 nights in Apr 2024

6/10 Okay

Ivy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Convenient location
Stayed 1 night in Mar 2024

6/10 Okay

Diane Julie

Travelled with group
Disliked: Staff & service
Excellent location, king-size bed was comfortable once you get in it, no access from either side. No wardrobe space just gave us 4 hangers. Very boutique type of room just needed more space. Had to wait a longer time in the lobby until the room was as ready at 3pm, not good when very tired from travelling.
Stayed 4 nights in Mar 2024

6/10 Okay

Lyudmila

Liked: Property conditions & facilities
Location is great.
Stayed 3 nights in Mar 2024

10/10 Excellent

Colin

Stayed 4 nights in Mar 2024

10/10 Excellent

Oleg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay. The staff was super friendly and helpful, the location was amazing, we barely had to use public transportation. The only thing that could have been a little better was the coin washing and drying machines that were a bit old and slow
Stayed 5 nights in Mar 2024

10/10 Excellent

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Kyoto Granbell. There is a public bath at the basement which was very clean and I like that it closes quite late. Perfect way to wind down after a long day out. I also enjoyed the free coffee at the lobby. Great stay, will definitely return!

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, tastefully decorated room. Storage space was on the small side but this didn't bother us too much. The breakfast is incredible, the array of different dishes to try and everything was very tasty. Loved having the bathing facilities too.
Stayed 4 nights in Mar 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and easy stay. We were able to drop our luggage off early and by the time we checked in, our luggage was already in our room. It is a small room, but most hotel rooms in Japan are small. We were still able to lay down two carry-on luggages on the floor. The staff are great and helpful. The breakfast is a mix of western and Japanese food. The private onsen is what sells it for me. I would stay there again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Adam, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a clean, modern, and stylish hotel located very conveniently in Gion and only a short walk from the Gion-Shijo station. The breakfast buffet was fantastic with a lot of Japanese and Western options to start our days of exploration.
Stayed 4 nights in Feb 2024

10/10 Excellent

Rocio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 2 nights and really enjoyed how everything was in walking distance! Room was comfortable and a decent size. Would stay again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephen, Wyncote

Travelled with family
I couldn’t have picked a better place for our family. Great breakfast buffet, public bath is incredible, close to Gion district, several temples nearby, train station a short walk, Nishiki Market walking distance. Staff was super helpful recommending restaurants and helping with reservations. Would not stay anywhere else.
Stayed 4 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

MR S R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic base to explore Kyoto. Hotel was quiet, rooms spacious and spa facilities fantastic. Would recommend and would certainly stay again!
Stayed 4 nights in Feb 2024

8/10 Good

Callum

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The hotel itself was nice and they kindly offered to hold our luggage as we explored our last day in Kyoto. The rooms are very small, with stays of less than 4 days not serviced. The internet was very slow, unable to load YouTube or banking for most of our stay. The laundrette was tiny, with a queue of people at 9.30pm on a Saturday night. If you have any laundry to do during your stay we would highly recommend staying somewhere else or use the laundromat Koinrandoritokutoku Berezagionminamiten 3 minutes down the road which was excellent. It's in a great location close to train stations but ultimately would stay somewhere else next time.
Stayed 3 nights in Feb 2024

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the subway. Walking distance to Nikishi market.
Stayed 5 nights in Feb 2024

10/10 Excellent

Masako

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has a great vibe and located in a convenient area. Staff are in traditional attire and very polite and attentive. We stayed in a tatami room and would definitely recommend for a unique experience. Hotel also has an onsen in the basement and although I didn’t try it, my sister said it was great.
Stayed 2 nights in Feb 2024

10/10 Excellent

Maika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Wing Kam Vera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very new. Room was spacious with beautiful decor. Everything was clean and tidy. The location was good which is near to metro station and also the most famous spots. The only drawback was the public bath which was too small and was unable to cater more than 10 ppl at a time.
Stayed 1 night in Jan 2024

10/10 Excellent

Leo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with kind and helpful staff. Rooms were clean and spacious and the lobby was very comfortable to hang out in. The location is perfect as well. Very happy with my stay, thank you!
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Tuyen

Travelled with partner
Liked: Amenities
Great hotel in Kyoto.
Stayed 3 nights in Jan 2024

6/10 Okay

Tia

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I really loved this hotel & found it for myself & 5 other couples to stay however our room was under the cafeteria (we think) & both mornings we were woken at 5:30am by loud dragging/rolling/stomping sounds of them setting up the breakfast? Not totally sure but 1x I called and it got better for a while but when I started again, I went upstairs in my pjs & they suggested earplugs, which I was using. Really disappointed to spend $240 a night & not be able to sleep. Especially since I got so many other people to book there & I just checked into the granbell Tokyo. Beautiful place to stay if you can sleep thru anything.
Stayed 2 nights in Jan 2024

10/10 Excellent

Amelia

Liked: Property conditions & facilities
Beautiful room and hotel. The area is filled with places to eat and famous sights are within walking distance.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ngan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Beautiful place to stay and close to everything .
Stayed 2 nights in Jan 2024

10/10 Excellent

Lisa

Stayed 4 nights in Jan 2024

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and in a great location. Highly recommend!

8/10 Good

Nicholas

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Sratha

Stayed 2 nights in Sep 2023

10/10 Excellent

Naomi

Stayed 1 night in Jan 2024

10/10 Excellent

Max

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here, and both stays have been amazing. Everyone is nice, everything is clean, English is easily understood, and it’s in the best location. The amenities are great, free unlimited coffee, tea, and personal care items. The public bath is also great and very clean and relaxing.
Stayed 2 nights in Jan 2024

10/10 Excellent

MARCELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Laura

Stayed 2 nights in Dec 2023

10/10 Excellent

Akash

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge bed, close to the train stop and very friendly staff.
Stayed 2 nights in Dec 2023

10/10 Excellent

Hu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super location with friendly staff
I’m impressed by the hotel’s hospitality. We had a very good stay in the hotel for 5D4N . Feel cosy and homelike. My family liked the public bath and convenient location of the hotel. Furthermore, my husband is using wheelchair, the hotel staff assisted us in operating the hydraulic lift whenever he need to enter in and out of hotel. I will definitely come back.
Stayed 5 nights in Dec 2023

10/10 Excellent

Rica Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near gion
Great location and service! Friendly staff that takes their time to help out in any way they possibly can.
Stayed 4 nights in Oct 2023

2/10 Terrible

Nitin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel stay was enjoyable and amenities were acceptable. At checkout, the front desk person started screaming when we returned one keycard instead of two. Goes to show how rude staff can completely spoil an otherwise good experience.
Stayed 4 nights in Nov 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good but lack of amenities like a restaurant for breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in Kyoto
My mom and I stayed in a king size bed room here for 2 nights. We used the laundry, women’s bath, and included breakfast. If you are not sure where to stay in Kyoto, you won’t go wrong with this hotel. The staff were accommodating and helpful with taxis, city questions, and luggage storage. The amenities were great, and we would have stayed for an additional night if we knew how comfortable we would be and how much we would enjoy Kyoto. The only place I would deduct stars is we struggled to find a place for our carryon size bags to live out of. We utilized the small couch in the room just for our bags- not perfect but worked fine for a few nights.
Stayed 2 nights in Nov 2023