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Reviews of Surtel Hotel

Surtel Hotel
Türkmen Mahallesi Ataturk Bulvari No 20, Kusadasi, Aydin

Reviews

6.2
Rating 10 - Excellent. 8 out of 43 reviews" "
Rating 8 - Good. 12 out of 43 reviews" "
Rating 6 - Okay. 5 out of 43 reviews" "
Rating 4 - Poor. 9 out of 43 reviews" "
Rating 2 - Terrible. 9 out of 43 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

4.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nada

Stayed 2 nights in Oct 2023

4/10 Poor

Margaret colette

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Sharman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Nice hotel in excellent location, very close to the port, shops and restaurants, staff friendly and helpful. No issues.
Stayed 1 night in Sep 2023
Response from D on 20 Oct 2023
THANK YOU:)

10/10 Excellent

NURAY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice reception woman!! Helped me things ,,
Stayed 2 nights in Aug 2023
Response from DUYGU on 20 Oct 2023
THANK YOU :)

2/10 Terrible

EMANUEL

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed by this hotel we arrive no fridge in our room internet kept dropping out room not made up in 3 days we were there had to ask for towels twice elevator not working very poor lighting in bathroom
Stayed 3 nights in Jun 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff lovely place is spotless clean I will return
Stayed 4 nights in Sep 2022

4/10 Poor

ilker

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Location was good. Hotel needs a good upgrade, old, leaky plumbing, very small room. Didn't feel like coming to hotel for relaxing. Need good chefs as cooked food
Stayed 3 nights in Aug 2022

2/10 Terrible

James

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel experience ever and I've travelled to more than 80 countries staying in hundreds of hotels! After waiting nearly 4 weeks with more than 3 hours communicating with Expedia and Expedia to the hotel to be told there would be no refund! Not even my second room cost which wasn't available due to over booking would be refunded! I booked two double rooms for two people so each person having our own room with a double bed arrived and was told I only made 1 booking for 1 person they said they were overbooked by 10 rooms and that I only had 1 person booked into 1 room I then showed my booking evidence then they apologised and showed my second printed proof of booking they asked for me to help and work with them with their best offer putting me and my friend in a room together with single beds (not double sized) so smaller beds than paid for. Their best offer was to simply move my second room booking to a future date The shower wasn't running properly when arriving, simply a faint drip however, could kind of shower with it and stopped working altogether in the morning The noise from the side street with the bars and nightclubs was extremely loud (which went on till 06.00 in the morning) wouldn't have been too bad with balcony door closed however, it was clear our air conditioning wasn't working. an engineer visited us at 02.00 and tried to fix the unit for a while before accepting it was not working My female friend had to sleep in reception on a sofa!
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2021
Response from burhan on 24 Nov 2021
teşekkür ederiz

4/10 Poor

mustafa

Travelled with family
Disliked: Property conditions & facilities, room comfort
Everything in the this hotel is very old including AC, furniture, bathtub…etc. Furthermore, I did reservation for a non-smoking room and when I stepped in the room I was able to smell the smoke with an ashtray sitting on the desk. However, the location of the hotel is great and the breakfast is okay. Yet, I wouldn’t stay at this hotel again.
Stayed 4 nights in Aug 2021

8/10 Good

Blagica, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities
After staying one night in the horrible Ephesian hotel guesthouse we moved here and what a relieve. The receptionist was so nice that let us check in early even tough we didn’t expect to check in right away since it was pretty early ( before 10am), we just thought that it would be nice to leave our bags until we come back from the beach. The room is bit outdated, but spacious and clean and the room has a balcony. The rooftop offers amazing view from the city so even if you don’t want to swim ( yes, the pool is there) go up to enjoy the view and have a drink ( there is a bar up there). They serve breakfast at the rooftop. The breakfast was good, the usual Turkish fare with few other options which was great. No Turkish coffee tough. The location is unbeatable, the dolmus that goes to some of the beaches and the bus station is just steps from the hotel. The marina is across the street, bars/ restaurant and the bazaar is right there too. Flat and easily accessible. There is an elevator which is big plus. A little note: there is no wifi in the rooms, only in the lobby which was stated on the web site, but I believe the hotel should work on it as it’s very inconvenient for travelers. No one wants to run to the lobby all the time to check emails. The outlets in the room were not next to the beds so if u charge your phone and need to work on it, you can’t do that from your bed. It’s not big deal, but it can be little inconvenient for some people. I would stay here again.
Stayed 1 night in Sep 2020

2/10 Terrible

Jen

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Location is good and bad. Good because it's in the town centre opposite the harbour. Bad because there is a bar 20 yards from it that plays loud music until 3am :/ The hotel is dirty and dated and is in urgent need of update. They changed our room because the bathroom sink was broken and the shower head was completely covered in RUST! The second room bathroom was a smidge better but still unclean and old.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property central to everything breakfast is turkish breakfast very good .very clean hotel cleaners very friendly .
Stayed 7 nights in Apr 2019
Response from F.O.M on 3 May 2019
thanks for your comment see you again. goodbye.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel have friendly helpful staff and the rooms comfortable. Breakfast was included and good.
Stayed 1 night in Dec 2018

6/10 Okay

Sabine

Liked: Staff & service, amenities
everithing was ok but i mis wifi on the hotel room
Stayed 4 nights in Oct 2023

8/10 Good

Naci

Stayed 1 night in Sep 2023

2/10 Terrible

Raneen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service at the reception, receptionist Doggu said literally it's 3 star what do you expect. 3 star hotel is middle standard but this hotel is really low standard. Only good about it is the location.
Stayed 3 nights in Aug 2023
Response from DUYGU on 20 Oct 2023
THANK YOU RANEEN !

4/10 Poor

sedat

Stayed 1 night in Aug 2023

6/10 Okay

ludovic

Stayed 1 night in May 2023

6/10 Okay

Hakan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Lage Top!!! Aber halt sehr altes Hotel
Stayed 1 night in Sep 2022

2/10 Terrible

aliye funda

Stayed 1 night in Aug 2022

4/10 Poor

Maham

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicht Empfehlen
Nicht EMPFEHLEN!!!! Steht in der Website (wifi kann man in ihrem Zimmer benutzen) aber war nur in der Lobby. Kühlschrank in der Zimmer wurde nicht funktioniert.zuerst war der Zimmer nicht sauber. Nach Aufforderung zur Reinigung wurde das Zimmer gereinigt
Stayed 2 nights in Aug 2022

4/10 Poor

Mehmet

Stayed 3 nights in Jul 2022

4/10 Poor

Eda

Stayed 1 night in May 2022
Response from surtel hotel on 7 Jun 2022
thank you for your comment.

10/10 Excellent

vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from burhan on 24 Nov 2021
teşekkür ederiz

8/10 Good

Gamze

Liked: Staff & service, property conditions & facilities, room comfort
Odamız tek kelimeyle mükemmeldi. Resepsiyondaki Hasret bey, çok ilgili ve yardımcıydı. Tek bizi üzen, banyoda duşakabin olmaması ve duş başlığının çok eski olmasıydı. Odaların içerisinde Bir yeniliğe ihtiyaç var.
Stayed 1 night in Oct 2021
Response from burhan on 24 Nov 2021
teşekkür ederiz

8/10 Good

Oleh

Travelled with family
Liked: Staff & service
Stayed 9 nights in Sep 2021

10/10 Excellent

Sabiha

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021

2/10 Terrible

Bülent

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2021

4/10 Poor

Marisol

Liked: Cleanliness
Disliked: Property conditions & facilities
Para una noche aceptable
El desayuno poco variado. Y el wi-fi nunca funcionó. Y en el portal de contratación dice wi-fi gratis
Stayed 1 night in Sep 2019

8/10 Good

Adrian, Mexico

Liked: Cleanliness, staff & service, room comfort
Almost everything is good, the only bad thing, they only have internet at the lobby.
Stayed 1 night in Oct 2018

8/10 Good

mine, Seoul

Liked: Cleanliness, room comfort
해변에서 가깝고 시장과도 가까움 위치는 최적의 장소
모든 부분 다 만족 단 욕실은 보수 필요성 식사도 조금 부족함 친절하고 위치는 탁월 재숙박가능성 80프로
Stayed 1 night in Apr 2018

6/10 Okay

FIRAT

Disliked: Property conditions & facilities
Merkezde eski bir otel
Otelin yeri güzel.Fakat odalar çok eski ve çok boş.Terlik ,bardak vb şeyler bile yoktu.
Response from burhan on 20 Feb 2018
yorumlarınız için teşekkür ederiz, en kısa zamanda tedarik edip odalarımızda bulunduracağız. iyi günler

8/10 Good

knoest, Brabant

Liked: Staff & service, property conditions & facilities
goed hotel nabij centrum en boulevard.
Fijn hotel ligt tegen het centrum, alles is lopend te bereiken.En de dolmus stopt vlakbij het hotel.
Stayed 14 nights in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel cok pisti, banyoda koku vardi. Kesinlikle otel olarak hizmet vermemesi gerekiyor. Calisanlar cok kotuydu. Musteriyle naail konusmasi gerektigini bilmiyorlardi.
Stayed 1 night in Aug 2017

8/10 Good

Necati

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
teşekkür ederiz. sizlerin yorumları eksiklerimizin ve hatalarımızın giderilmesinde bize çok yardımcı olacaktır.. teşekkür edriz

8/10 Good

mine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memnun kalırsınız.
Samos seyahati öncesi 1 gece konakladık.Merkezi konumu ve fiyat fayda dengesi tercihimizi etkiledi.Bu otelde çok kaldık daha önce.Odaların deniz manzarası çok güzel.
Stayed 1 night in Jul 2017
Memnuniyetiniz ve güzel yorumlarınız için çok teşekkür ederiz.Sizleri her zaman otelimizde görmek ve misafir etmek isteriz.

4/10 Poor

Atakan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rezalet
Tuvaletler kokuyor su pis akıyo klima bozuldu asansörde kaldık sadece bir gün kaldık
Stayed 1 night in Jul 2017
sizleri bu düşünce ile otelimizden ayrılmış olmanız gerçekten üzücü, sizlerden gerçekten özür dileriz. hangi bahane olursa olsun misafirlerimizin otelimizde kötü bir gün geçirmeleri kabul edilir gibi değil. sizlerin fikirleri ve şikayetleri bizlerin daha iyi hizmet vermemizde ki en büyük yardımcımız olacaktır. vakit ayırıp yorum yaptığınız için teşekkür ederiz. saygılarımızla burhan şahinler işletme müdürü

6/10 Okay

Luca, Mantova

Liked: Cleanliness, staff & service, room comfort
L'albergo è veramente a due passi dal mare
L'albergo è veramente a due passi dal mare anche se le spiagge sono distanti. Comunque la struttura è organizzata con navette che portano in spiaggia e riportano in albergo. il Personale, che nel nostro caso è riuscito a risolvere ogni tipo di problema, addirittura anche gli spostamenti fino ad Istambul senza nulla chiedere in cambio, è veramente professionale e disponibile.
Stayed 2 nights in Jul 2017
Response from Hotel Managment on 19 Jul 2017
Thank you very much for your good comments and satisfaction. We always want to welcome you in our hotel.

10/10 Excellent

Muhammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kesinlikle öneririm. Oda ve genel alanlar çok temizdi.
Stayed 1 night in Jun 2017
Güzel yorumlarınız ve memnuniyetiniz için çok teşekkür ederiz.Sizleri otelimizde her zaman misafir etmek isteriz.