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"friendly staff... "

"We had an excellent stay at the Shangrila Rada Ria hotel. The resort is extensive, offering plenty of activities. We particularly enjoyed the spa, the reserve, the pool, horse riding, and the diverse range of restaurants, including Italian, Japanese, and Malaysian options. The staff were exceptionally friendly and helpful. Special thanks to Milhan, Erly, Yadmin, and Adeline for their outstanding hospitality. We look forward to returning again. "

"Staff were lovely and helpful, setting was beautiful, and the accommodation was clean and comfortable! Location is slightly out of the way if you haven’t got a car, as walking on the side of the road is sketchy. But fantastic value for money - would recommend it to everyone on a budget :)"

"Limited accommodation options meant we picked this. We have been staying in budget accommodation so hoped that because this was more expensive we would be looked after. The staff didn't seem particularly attentive with us, and the hot water for the showers didn't work meaning that after a day of hiking we had ice cold showers. We ate in the restuarant and were ignored on multiple occasions. "

"Not bad not great. The place needs some upkeep, but they trying. You can tell at one time this was a very nice place, but that was a time ago. The beach is nice and the AC worked for the most part. There is limited dining close by. And we did see a couple cockroaches in the place. One was huge. For what we were doing on vacation I think I would have been happier staying at the Marriott in KK for MYR 20 less a night. "

"The hotel is in a beautiful setting. On arrival James and Felix gave us a lovely welcome & explained where everything could be found, we received a room upgrade with a sea view & balcony as they are completing works / upgrades to the restaurant & rooms. The works took place from 8am onwards, it didn't effect us. Its great to see the money being invested. Our upgraded room was beautiful with a wonderful sea view. The food in the restaurants was of a very high standard, the same for the breakfast. All the staff are an absolute credit to the hotel, the staff on reception, restaurant (evening and breakfast), tthe pool staff, the bar, the cleaners, even the workmen onsite. Very polite and can't do enough for you. Highly recommend, we will definitely be going back in the future. Large list of available day trips and things to do, away from the hotel and plenty to do at the hotel, water sports etc, highly recommend the spa, we had a massage which was amazing. Large list of treatments, all very reasonably priced. Thank you to everyone at the hotel that made our honeymoon & holiday so special. "

"Great views. If you don't have your own transportation, you're a bit isolated here. But that's part of the draw. It's about an hour's drive from the city, and it's generally quiet and has fantastic scenery. On weekends, it gets a little busy with day visitors who come for the sunset and enjoy a meal in the restaurant."